Falso Service Experts Reviews

"RAPID RESPONSE"

"Niko was very professional and knowledgeable"

"Technician looked at the problem, said he did not have the proper tool to remove the existing, leaky stop valve, and called his office to arrange for another visit by somebody who should be able to help. We never heard back from the company. The removal tool, called "compression sleeve removal tool" is readily available from Amazon for about $17.00 delivered with Prime. I ordered one and replaced the valve today without any problem, whatsoever. So I was billed $107 and received nothing in return. PS. The call taker was helpful and I had the impression that she would send somebody who could fix the problem on the spot."

"Easy to ask questions, professional."

"Chip and Nick, very respectful, professional, and knowledgeable."

"On time. Good suggestions."

"Great product, great service."

"Service was exemplary"

"Out side of the lateness of the techniitions the service was very good and they were very easy to talk with"

"Arrived on time, courteous"

"Same day service. Quick, efficient, and a good value. Very pleasant to boot. All around excellent."

"I have always received good service at a fair price"

"Great Service, always shows up on time."

"Alex was performing very professional and excellent checking cleaning for my boiler."

"You responded quickly, both times( 2 days apart). The first team(Ben,Nick & Durk) were very personable,professional,and found several problems. The next team finally diagnosed the problem and gratefully it's working fine now."

"Knowledge Assurance Accuracy"

"Prompt response experience and extremely customer focused"

"Th technician came, did nothing that I had already done and charged me 120.96, even though I paid for a monthly contract. I will not be uwsing Service Experts again and I will be cancelling the contract and getting my money back!"

"The price, it was not told to me until I asked. That's the total price."

"Very nice people, very helpful and the furnace is working great"

"Quality Professional and Knowledgeable techs"

"I received an excellent service. The plumber was very efficient in finding the leaking problem."

"Quick, professional service"

"Reliable service and nice"

"The service men were knowledgeable and professional."

"l hardly ever recommend any companies to friends. lf they have a problem with the service, it somehow becomes my fault. However, if someone were to ask if l had any plumbing/heating service done, and how it went, l would tell them l was very happy with your services."

"He was pleasant. Got right to work and it took him a short amount of time."

"I was very impressed with the high level of professionalism and knowledge during my estimate."

"Friendly and thorough service - well placed reminders and calls for expected time"

"Team members failed to turn heater back on at the heater unit after checking. Realized that the heat was not working in the middle of the night when it became very cold in the house. My husband found that the switch at the had not been turned on."

"High prices"

"always prompt friendly service"

"Great, efficient service, easy scheduling, Doxie is the best."

"The phone call advised me I would receive a quote and would approve it before any work was done. This was not the case. I was ridiculously overcharged for 30 minutes and a 3" piece of plastic tubing. The plumber pushed his way into our living room uninvited (nowhere NEAR where the work was taking place) and sat himself on our couch, moving things, making us very uncomfortable."

"Surprise 99.00 fee before starting"

"quality work"

"Way too expensive"

"Garret did an excellent job, finding the problem with our radiator, and fixing it. His explanation was easy to understand. Just an outstanding plumber. We appreciate his expertise and know how."

"The technicians Tim,Garret and Nick were for knowledgeable about the presenting issues. They informed me each step of the way about the existing problem and price. I appreciated the great customer service. I definitely recommend these Technicians for all plumbing and HVAC needs."

"Prompt, caring, respectful, professional."

"Expensive did not inform me of 99.00 fee on phone call for repair. Did not fix problem."

"Once again after talking to someone at Falso and being told someone would be contacting me. I am still waiting. I have not received my rebates and my house is colder than it was with the old furnace."

"Falso experts are very excellent. The job was done fantastically The worjers were respectful to us and to the house. They were knowledgeable personable serious considerate and did an extraordinary job. They worked eleven hours straight to complete the job. We are very happy with Falso Thank You Falso for your fast and excellent service"

"Josh was an excellent technician. He went above and beyond to make sure that the wiring and new thermostat was installed correctly and was very informative each step of the way."

"Tried to push buying new items down our throat, quoted ridiculously high prices and furnace started leaking AFTER they left"

"Because people should not have to have a monthly fee for needed service. If someone was buying a furnace they should be able to pay off the item and not be rolled over into a monthly fee for annual services."

"Great Customer Service, Sales and Service Team!!"

"Falso came immediately even though this wasnt an emergency. The representatives that were sent were respectful professional pleasant knowledgeable and thorough."

"-Very expensive. -Too much emphasis on sales without providing any information. -Poor communication"

"Able to get fast appointment and service people were punctual. They were professional and appeared to know what they were doing. Price was reasonable."

"Being pushed to purchase new furnace"

"Professional, completed the job without any issues"

"Guys were very friendly polite and did a great job cleaning up when finished"

"Knowledgeable and helpful"

"The company has always been dependable, courteous and done a good job. Only negative, I hope Travis remembers to turn on the furnace when he is done so I don't wake up with a house temp of 57*"

"professional service, efficiency, and promptness."

"Very satisfied with having the Falso experts taking care of the furnace, Air conditioner and hot water heater purchased from them."

"Normally I've been very pleased with maintenance service. This time 2 very young technicians arrived and I was a bit apprehensive. Heat worked ok that day but next morning heat would not come on. I called, 2 other technicians came and found they had left wires loose to a capacitor. Following this follow up visit system has worked fine."

"He was prompt, polite and showed me a couple of things that no one else had. did his job."

"No call ahead of services. Confusion as to what day & time our service was supposed to be scheduled for. And its a brand new unit leaking on our floors."

"prompt efficient service in a situation where promptness was needed."

"on time and helpful"

"Excellent service, pleasant and knowledgeable employees."

"Good coordination of products and installation."

"friendly, on time, knowledgeable"

"professionalism, trustworthy, prompt and friendly. My new furnace is excellent, quiet and efficienct."

"So far, so good. Work was done efficiently and clean-up was excellent."

"Good value and service"

"great techs & service"

"Good service, tech kept me informed on what he was doing"

"Very accommodating when I had a problem with the heat in my house"

"I was pleased with the response time and the experience overall all with the plumber was a nice one."

"Reliable- professional- trustworthy"

"Friendly and good customer service"

"The workers are very polite and professional"

"Did not fix problem"

"Eric the technician was professional courteous and considerate."

"Quality, professional and reasonably priced."

"Radiator was bled but no heat so far, still ice cold, was told to wait a day or two to see if it comes back on. Problem not solved as yet, told to call again if heat still not on in that bedroom."

"very polite and friendly people"

"Techs are great, scheduling reps have been unreliable in my experience."

"Thank you for the prompt response on a Saturday. The tech got the furnace going, However, they were not sure what made the unit stop working. They failed to figure out the blower belt was loose, damaged and needed replacement."

"I callede for a service call - man came and adjusted the thermostat. It went off for the night properly, but it was set to turn on at 5:30am and it did not turn on ! I waited until 7 and turned it on myself. Not satisfactory, OK? The tech told me that he liked the thermostat that we have, even tho there are newer models."

"Excellent service. Technicians explained what they were doing and why. Office staff is very nice."

"Jack checked my furnace on Wednesday. He was courteous, professional, helped me installing a new filter, changed the batteries on my thermostat. Please send him again when I need my AC and furnace checked."

"Excellent technicians, great service, hard working."

"I got prompt service for my furnace in cold weather. The technician was courteous, knowledgeable, and fixed the problem easily."

"Service. Was great ,but didn't arrive until after 10:30 pm"

"GREAT SERVICE"

"Josh, & Josh were very Professional & took what time They needed to get the Boiler Running on the Coldest Night of the Year."

"Always responded within that day when I have called and it has ALWAYS been on the coldest day of the winter.."

"Good job"

"The person taking the initial service call was defensive of the call and did not take our needs as serious- intimated we were lying. It was a very big negative. The technician was sent and the problem was rectified but it was the second issue on this furnace/thermostat. A call to Lennox assured us that ther problem was real and that they would rectify any future problem."

"They are friendly and will work with you and will answer any questions you have"

"Have had a contract for many years and had only 1 complaint."

"they performed the service in a very professional and friendly manner! Answered any questions I had and explained the procedure as they conducted it."

"Everything was done great and quickly. I would appreciate it, though, if your workers would use boot coverings or take them off when entering my home because I spent a bunch of time cleaning after he left."

"He was prompt and courteous"

"Every concerned answered Travis answered and made me feel relived Two minutes after he walked in the door"

"I feel we were taken advantage of, by being charged for a "toilet rebuild", even though we only had tow parts changed. The total charge was over $600, when I could purchase a new toilet for half that."

"Eric, our technician, showed up promptly, diagnosed the problem quickly, and resolved the problem just as quickly! Despite extremely cold temperatures (below zero wind chill and gusty wind conditions), Eric remained dedicated to the job at hand and maintained his friendly disposition. We were beyond happy with the services Eric provided."

"Expert was on time and very courteous. Very professional."

"Response time is quick, service tech was pleasant and knowledgeable."

"they did a good job on my furnace, however, I asked the tech to program my wall unit for going off the heat range at 8:30pm and coming back on the next day at 5:30am. It goes off (setting to 54) at night BUT, does not come on the next morning - period. I have to reset it. It would be nice to have it corrected - but I do not want to be charged for another service call. Give me a phone call and when your men are in the area, they could stop by. Thanks. next"

"Charged $210 to tell us they couldnt fix it and offered a whole new set up."

"Technicians are experienced and efficient."

"the way falso co-ordinates the maint.service to a contact call by service tech."

"Initial phone conversation was very professional. Time for visit was given and was very accurate. Chip, talked to me about my obsevations, and assessed the problem, and noted that what needed fixing was much simpler and less expensive than what I had feared. He called the office and Travis was sent over very quickly. He went over options for us to reduce the price by buying a sevice contract even though the house is for sale. He then fixed the problem and did an inspection, found a small leak issue and repaired that problem. Very timely response and repair. Even though I will be cancelling the service contract within a month, I came away with a very good experience and will be considering contacting Falso to do my yearly inspections on my furnace and AC system."

"We are long time loyal customers of Falso. We are usually very satisfied with with work provided. However in this case, we are not satisfied and feel taken advantage of. We had some plumbing work done and were charged $190 for a part that sells for $20-$30. This is price gouging and unacceptable."

"Very satisfied with the service."

"Technicians and customer service personnel are always friendly, polite and efficient. They are always on time and perform their task and are very professional."

"service is reliable"

"Cost, and job not finished - toilet needed shims and tightening to floor, and fill shutoff float interfered with handle causing toilet to continue running."

"Efficient, explained what was happening"

"Professional and friendly service"

"Your prices are getting awfully high. I should look into other companies."

"Fast, Friendly, Professional, Honest. that is how I would describe the tech's that came to the house. They identified and fixed the issue."

"Most services were very good, but one issue was not good. Very Good - next day installation once we determined the furnace was failing. The installation of the new gas furnace and thermostat was clean and organized. Not Good - Two issues: This is my Mom's house and I am not local, but two days later while I was in town we ran out of hot water (because the hot water heater had not been turned back on). Also, the exhaust pipe connection at the ceiling was not sealed well which upon your follow up visit revealed a couple of sections of pipe being completely rusted away and covered up with metal tape. Very Good - Durk came the same day I called to have the above items checked out and he was very good. He replaced all the pieces of pipe that were damaged and left a new good looking exhaust pipe installation."

"The work performed was adequate, however we were charged $190 for a part that retails for $20-30 dollars and had to wait almost an hour for the part to be acquired by the technician. We will never use Falso for any plumbing issues again"

"friendly courteous knowledgeable"

"Quick response to my emergency call... price was at the top of the market though."

"Very competent, finished the upgrade quickly."

"All services so far have been excellent"

"Your workers are always professional and friendly"

"I was given speedy appt.and fair pricing."

"Timely and efficient"

"over priced, have never received rebates as promised. My house was warmer with the old furnace and I kept the thermostat lower than I have to now."

"Serviceman got here quickly & fixed the problem in no time."

"We've been treated well and received great service"

"See answers to items below"

"Excellent service."

"Efficient,honest,patient, knowledgeable"

"They knew exactly what they were doing."

"Provided great service when here giving us estimate. Very friendly and knowledgeable. The prices were just too expensive."

"Some techs are better than others . Garrett was good."

"I think there are other companies that may be more reasonably priced"

"At first visit seemed professional and productive. But I have still not received a quote for proposed work after 2 weeks. Also, your scheduling system is very buggy. I called to change my scheduled appointment and was told by the operator my change was accepted, but then the sales rep still showed up on the day I cancelled my appointment."

"Very satisfied with equipment and the installation work"

"Professional and courteous, explaining all that was done, respectful of home."

"The two guys, Eric and Tim, who worked on my plumbing were fabulous. They were kind, quick, tidy, and answered ALL of my many questions knowledgeably. They did a great job and got my sink fixed up quickly! The company itself was very good about calling and letting me know when there was a scheduling issue and got someone to me as quickly as they could. The online scheduling process was also really helpful and easy! Additionally, as a woman alone in the house, though both guys were fabulous and I didn't once feel unsafe with either of them - it does ease a bit of anxiety to have that extra person around."

"They were very courteous and were very informative when I asked questions. The maintenance was performed in a timely manner. Overall they were great."

"He went above and beyond to help us, a real God send!"

"Full explanation of the issues with my furnace. Suggestions on how to assure the same problem doesn't happen again and to have ducts cleaned. Patience in answering all my questions. Office staff was wonderful keeping me advised of arrival time of technician."

"Very professional."

"Professional and detailed on his performance >>"

"second tech was excellent"

"I'm happy with the service"

"service"

"Quick, efficient work"

"They did a thorough job of checking the furnace to be sure it was working properly."

"So responsive to my urgency!"

"Good and quick service"

"Tech did not put door back on all the way causing the furnace to not start. Came back in office with no heat."

"Did did not do a good job"

"Very professional and detailed on what he did."

"Experts were helpful and knowledgeable."

"everything was explained pointed out respectful"

"They were professionals from the get-go. From the white collar to the blue collar workers very kind and courteous and got the job done in a timely manner new furnace and water heater installed all in a Day."

"Could be more competitive with pricing but if you need multiple services quickly, they are a viable option"

"The service was good but the scheduling was not. We originally thought the person scheduling had us down for the furnace for Monday, but to our surprise, plumbing people came. So, we had to reschedule. Lucky they had today open."

"The two representatives were knowledgeable, communicative, efficient, civil and coopoerative."

"prices are very uncompetitive"

"I have always had positive experiences with Falso employees and the company."

"Asked before scheduling what minimum charge would be and they didnt answer directly. All they had to say was minimum of two hours labor. I told them had backed up sink they found blockage about 18 in. Also said main house shutoffs there are two, needed to be repacked because leaking around valve stem. They wouldnt repack the nut and said replacing both valves would be over $900 in addition to the drain clearing. They were here about 45 minutes. Had someone else come for less than 100 and repacked the nuts in about 30 minutes. Problem solved."

"Did the job without interruptions."

"The 3 technicians were very knowledgeable and explained what they were doing and recommendations for the future"

"Did thorough work & answered my questions"

"Some of your workers are thorough and clean. Some are not. This recent experience was very good because he was very thorough. However, I do think Falso charges too much for one hours worth of work, and I am a paid member with a plumbing plan."

"Service is fast and very professional people"

"For a drip leak from our shower faucet, they have had to come out to our house twice as well as reschedule twice and the faucet is now leaking worse than before they started and this has been going on over a week."

"good service, good communication. polite service people."

"I was quoted one price and charged a highe price. I called to question the price and was told someone would get back to me. STILL WAITING"

"Great service, reliable."

"When I had my furnace annual service in August the thermostat batteries were not changed"

"Too expensive"

"Very thorough, informative and friendly"

"Way too expensive"

"Techs are always courteous and friendly."

"Highly professional customer service and field crew."

"Excellent service."

"Have used Falso for many years...ac, furnace, dehumidifier, always feel I am in good hands"

"I was told one price but was charged another fee which was higher"

"did not fix problems"

"It was above and beyond service"

"Your phone system is too long,get to yes or no up front.to impersonal. I wanted to talk to the person at the local office."

"Plumbers arrived on the day of the blizzard. They replaced the ballcock in our toilet, but failed to replace the flapper, which continued to leak slowly."

"efficient, knowledgeable, professional service"

"The techs were both professional and friendly when explaining their findings"

"The service technicians didn't do a good job cleaning the heat exchanger because they didn't have the brushes and wand to properly clean it. The Flue contains soot and they didn't make any effort to clean them or even check them for soot. I would only recommend them for gas furnace not oil."

"Tech seemed friendly but not very knowledgeable of the boiler system. There were many set backs in the diagnostic process. He spent some time on his phone with a manger trying to figure how how to drain/isolate system. 8am appointment went to 1pm. I had to ask tech to put boiler cover back on the unit before I paid him. I would like a detailed billing summary which shows parts and labor cost from the service call. My original service order for replacing a valve was for $250. The final bill was $925."

"Chris was on time, polite, professional and got it done fast and right."

"It took several days to get a simple part - there were 8 of them on the shelf available at Home Depot. My husband just decided to do the simple repair himself since our shower had been running water for 5 days."

"We've gotten good service consistently"

"very courteous, informative, on time. did not try to pressure me to make purchases."

"Very professional and thorough in evaluating the system"

"the technician was personable and professional and knowledgeable. And he came on time!"

"The men were on time they were extremely respectful of my property. They were training a new employee. And they offered me a savings on my next furnace check up."

"Technician showed up as scheduled/on time. He completed service and checked the HVAC system and made recommendations to improve energy efficiency."

"All your personnel were professional and minimized disturbances to my home."

"The installation was smooth and convenient. Products are of the highest quality. However I dont feel that we needed the works but you left us no choice."

"Technicians were very professional and rendered the seasonal maintenance tasks efficiently"

"Very knowledgeable techs... provided information that will make the heating system more efficient.."

"Great service"

"Service was good and informative."

"Always up to date on service. Service people who come are extremely knowledgeable and courteous"

"The salesperson visited us when we were under distress at 10 pm; quoted us premium packages and didn't itemize costs of unnecessary components, ie. humidifier and uv light. We were both tired and cold by then. When we looked up prices after installation, we were frustrated as it looks as though we paid almost double for the AC, furnace and water heater package compared to others in central new york."

"This experience has been positive, but other experiences have not. I feel like I was taken advantage of in my past dealings."

"The service Falso provides is very good. Your technicians are very knowledgeable and they clearly explain what they did and inform me of potential problems. Only issue is the cost of additional service is a little high, just my opinion."

"After the plumber supposedly fixed the problem ( the outgoing line on my grinder pump) with another rubber gasket. I had mentioned another plumber had fixed this problem years ago when there was a rubber gasket that plumber said that there had to be a hard line the entire way up. The guy just shortened the distance of the gasket and it lasted less than 24 hours before it twisted almost off and shot grey water all over the basement."

"knowledgable"

"Excellent service"

"Service people are always professional, neat,and do a good job. The office personnel are knowledgeable, helpful and friendly."

"Very professional service people that were quick and efficient"

"Very courteous technicians came to install a new humidifier. Explained everything very clearly as well"

"on time and professional except for this survey which takes too much time and is redundant an annoying"

"Communcation from the phone service was not accurate with times as afar as what was set up and what was stated during the reminder call. Also did not receive call before technician arrived."

"the mechanics the device our furnace and air conditioning unit are always professional."

"On time. Friendly. Explained about my furnace."

"Not very rapid response to problems and, twice in three days (one routine inspection, and one service call two days later when furnace failed), overlooked the problem that caused failure two days later, requiring another service call. Replaced (and shared us for) a thermostat which was later found not to have been the problem."

"Falso did everything and more to solve the problems!"

"Always on time. Workers very courteous."

"Installation persons made errors"

"Excellent and courteous service. Arrived earlier than expected. Explained what he was doing and what the problem ultimately was with my furnace. Charges were very reasonable."

"I was very satisfied with service and information given to us on how to go forward with a new furnace."

"Always get great service."

"Did a good job. Very professional"

"Service and expertise"

"Professional friendly service! Very thorough with maintenance detail."

"David was so helpful"

"timely and professional."

"Very good service"

"your technicians and scheduling department are very professional and knowledgeable."

"Reasonable price and prompt service"

"Service person was polite, knowledgeable, and answered all my questions so I could understand."

"Always receive great service."

"Great experience and cost. I just recommended them to my sister"

"Was very satisfied ."

"Dave was professional, knowledgeable and friendly."

"The techs were knowledgeable, efficient and courteous. Hang on to these folks."

"On time, professional, friendly, knowledgeable"

"You send a salesman to a service call. The tech sees how old the furnace is and says without even taking the time to look at everything that it is 4000$ to fix. He then says he has to turn the furnace off and gives me no options other than buy a new one. I am quoted $11,300, $10,000, and $10,800 for a new furnace. When I told the salesman that I know the fair prices of a furnace are significantly lower than those prices, he magically finds one for $8,800 (still way too much). I also got a second opinion that same night. Blower fan was malfunctioning which caused all the sounds and the excessive heat build up in the furnace room. $420 to fix. May have to call the BBB."

"Great service. Courteous technicians."

"Falso has always responded to all of our calls and questions. They have been prompt and efficient."

"Knowledgeable and courteous"

"Ronda and Jack were EXCELLENT! Professional and knowledgeable"