Falso Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 5,608 Reviews
chris B.
weedsport, new york
"Courteous, quick and clean!"
steve L.
n syracuse, new york
shawn S.
clay, new york
"Samuel has been here before and remembers me and my dogs. He is very friendly as well as professional. He knows exactly where to go to do the service and gets to it and when he is finished he goes over everything before he leaves. Pleasant service."
nikki B.
skaneateles falls, new york
"Tec. Took time to explain what he did, and what problems we may have in the future!!!??"
marybeth C.
syracuse, new york
"Knowledgeable technician came to check our equipment"
mary R.
e syracuse, new york
"The service expert was professional and did his job efficiently."
susan L.
jamesville, new york
"Travis new what the problem was right away and fixed it.,"
jonathan H.
baldwinsville, new york
"Seth was very respectful and a good worker"
allen Q.
clay, new york
"Technician went out of his way to get the parts and fix our humidifier so we didn't have to wait for someone to come back. Also, did yearly maintenance on our furnace."
steven H.
fayettville, new york
"Explained everything"
mary odai O.
liverpool, new york
jean W.
north syracuse, new york
"Inadequate help from first 2 plumbing visits and still have no receipt saying I paid $270.00 for such! Have been with Falso for over 40 years and have been happy with that until this."
john Y.
liverpool, new york
"On time, professional, efficient, courteous, very knowledgeable."
ellen G.
liverpool, new york
"Very professional knowledgable and personable cleaned up u rock??"
patrina S.
syracuse, new york
frances K.
e syracuse, new york
"Everything was seamless and Im thrilled with the new furnace."
james S.
jamesville, new york
"Thomas was great. The only issue I had was with scheduling. The initial appointment was set for 10-noon and the tech never showed up. I contacted scheduling and was informed that the appointment had been changed to noon - 1400. I was never notified and had to reschedule. On round 2, the appointment was set for 08-09 confirmed by email and 09 came around and not tech. I called and was informed it was 08-10 but the email I have shows 08-08. Thomas did arrive just a little after 10."
michael C.
liverpool, new york
"Friendly and professional."
richard N.
syracuse, new york
"Right on time, efficient & friendly!"
karen S.
cicero, new york
"friendly, quick,great job, communicative"
david D.
fayetteville, new york
"Seth and John worked well as a team to remove the old hot water tank and put in the new one. Great guys."
bill B.
syracuse, new york
"Absolutely unprofessional and unacceptable attitude! Will contact BBB and NYS Attorney General."
ann C.
baldwinsville, new york
"Great to see the company honor the warranty ....tech was super...unit is working nicely"
ray W.
syracuse, new york
"Plumber couldn't fix the faucet because he didn't have the parts. I called Moen and got the parts. When the plumber came back he got it working ok but the Hot position and the Cold position are reversed"
arne K.
manlius, new york
"Information was provided rapidly but in depth and actual work was expedited extremely quickly-"
gelene L.
syracuse, new york
"It was routine maintenance and went smoothly."
robin E.
e syracuse, new york
joseph R.
canastota, new york
"Very nice technician and very knowledgeable"
peggy F.
syracuse, new york
"All contact free with at least one serviceman experienced in my furnace and house."
paul G.
liverpool, new york
jeri G.
solvay, new york
"Efficient, polite and informative. Also fixed the problem!"
robert S.
camillus, new york
gerald D.
syracuse, new york
"He came as soon as part came in, he was efficient & courteous. I was delighted to have him come since furnace was likely to go out at any minute."
joanna M.
syracuse, new york
robert S.
n syracuse, new york
charles S.
east syracuse, new york
"The tech answered our questions and provided the service to our filter as we requested. He was polite and efficient."
carol W.
n syracuse, new york
barbara S.
east syracuse, new york
"Then service men were very professional but could not make the thermostat software work with my phone."
margeret B.
nedrow, new york
jim S.
syracuse, new york
ann O.
marcellus, new york
"Your technician was on time, professional, polite and knowledgeable."
ralph T.
auburn, new york
"You are excellent"
terry K.
cicero, new york
"The service tech was very good in all phases However your service center is not very good"
bob K.
n syracuse, new york
william R.
syracuse, new york
"This visit was short and sweet. The guy was polite and highly personable. He recommended a filter change the next inspection and didn't try to sell me anything. I have to mention that your plumbers tried to fix something around Christmas 2019 and failed miserably, flooding the upstairs bathroom with leakage into the living room below. As a consequence, I will NEVER use your plumbers again"
eileen F.
fayetteville, new york
"He fixed the problem & was pleasant."
eric R.
n syracuse, new york
"Good prompt effective service"
bonnie T.
syracuse, new york
"Very professional and thorough."
sherrie R.
syracuse, new york
"Bill is always very thorough and goes above and beyond."
sharon S.
fayetteville, new york
"The technician arrived at the scheduled time. He was very courteous and professional and answered all of my questions."
judy B.
liverpool, new york
"Sam came and, as usual, he took time, was friendly, asked if I had questions, and was on time."
michael R.
fayetteville, new york
"very friendly and explained details very clearly"
david S.
liverpool, new york
"Samuel arrived on time, followed Covid 19 guidelines, was very polite, provided the service requested, explained what he did and asked if I had any questions."
stanley K.
liverpool, new york
"Explain what services and steps were being taken to make and why."
virginia A.
jamesville, new york
"Craig was efficient and helpful."
celia M.
syracuse, new york
"Appreciated his tips to keep my furnace running well, especially the bleach tip to avoid cloggingvery kind and helpful and not dismissive when I asked a question about the service or maintenance! :)"
dave B.
liverpool, new york
"The technician seemed very knowledgeable and sincere with his work."
maria N.
syracuse, new york
"Courteous, explained everything thoroughly."
karen S.
baldwinsville, new york
"Pleasant and efficient"
casper S.
fayetteville, new york
neal B.
north syr, new york
tom C.
manlius, new york
cynthia V.
fayetteville, new york
"Thorough & knew what they were doing."
terry D.
syracuse, new york
gerald G.
syracuse, new york
"Courteous, efficient, demonstrated how installations worked, answered questions."
richard C.
liverpool, new york
elizabeth C.
syracuse, new york
"Travis came on time and was very professional and courteous."
hannah M.
syracuse, new york
"Please dont ever ask to use a customers bathroom and then leave poop in the bowl and on the seat. I have 4 kids Im cleaning up after - last thing I need is to clean up after someone servicing my house, also where are boot covers? Salt/snow all over my house too. Just a common courtesy."
douglas F.
n syracuse, new york
john C.
east syracuse, new york
donna H.
liverpool, new york
"He was very nice. He explained everything he did."
mark D.
n syracuse, new york
patrick D.
cicero, new york
"Bill explained what he was going to do. Explained as he went along as well. Made several checks with the water so Im sure I wont have any problems. He also gave me good advice on a new sink I want to purchase."
clive D.
syracuse, new york
"Did a good job"
patricia H.
e syracuse, new york
"He wore his snowy boots throughout my house. As I was putting on my mask, he said I didn't need to!! Also the first thing he asked was to USE MY BATHROOM!!"
manny P.
weedsport, new york
"Service tech prompt , courteous , and knowledgeable."
carrie S.
syracuse, new york
"Tech was super nice and very fast. He was in and out and cleaned up all the mess!!"
pat M.
syracuse, new york
"He was great and helpful."
marcia R.
north syracuse, new york
"The service was excellent and friendly. He offered more services. He clean, polite... I have no complaints. Sorry, I dont remember his name."
randall K.
syracuse, ny, new york
naisha G.
syracuse, new york
"My service guy was really professional and explained to me in detail of exactly what the issue was."
laurie M.
syracuse, new york
"Worked nonstop for 11 hrs and were pleasant and polite"
otto F.
syracuse, new york
pat R.
camillus, new york
"Technician was very professional and helpful."
mary J.
north syracuse, new york
"John did an excellent job and did it carefully and completely and within a suitable time frame Thanks very much and give John a pay raise !!!!"
james B.
liverpool, new york
danial W.
north syracuse, new york
"Technician was on time and professional."
mike L.
e syracuse, new york
"Courteous timely service."
fred N.
fayetteville, new york
"Great Job!!!"
charles R.
north syracuse, new york
michael N.
n syracuse, new york
"Hose not put back on properly, had to wait to 9pm for after hours people to come and fix"
daryl M.
liverpool, new york
"The technician recalled a prior visit to my home. Garrett answered all my questions."
leslie M.
fayetteville, new york
"A nice person who did his job very professionally."
todd C.
bridgeport, new york
"Technician was knowledgeable and helpful. However my furnace is now running worse than it was before service. In addition, appointment time was noon to 2. Technician showed up at 4:30. I had to call to ask where they were."
martha K.
syracuse, new york
marcia J.
liverpool, new york
"Technician was very polite"
jean R.
liverpool, new york
"Happy so far. Looking for new furnace installation soon."
lise S.
manlius, new york
"I thought the technician were polite and did the job very professionally. We were scheduled right away and our heater checked. Unfortunately, the heater could not be fixed so we spoke with Tyler in sales. Very positive experience."
lee C.
e syracuse, new york
david A.
syracuse, new york
"I am very disappointed. For some reason this year, I have had 6 or 7 trips from your techs for a system less than 5 years old. During a pandemic when we are trying to limit interactions. This summer- We were told some pipes were installed incorrectly, then had to leave the system off before we could get it fixed. I cant even remember why someone was out in August, but I can tell you that the lack of followup from the home office was noticed. This most recent mess started when I had a minor flood on the floor which I traced to the pump for the humidifier and condensation. I called late Saturday and was told a tech would be out early Sunday AM. I never got a call in the AM, so I called again and finally connected with the tech. He told me he never got the call to come in. It turned out that the tubing got blocked up- which was frustrating because I had asked about that occurrence during installation or maintenance, but was told not to worry about it. So that was a charge I did not expect. Then- the tech broke a spud connection for a tube to connect to the humidifier. Ok- things happen. They ordered the part and I was told I would get a call in a couple days. After a week I called back since I did not get that call. Notice a trend here? They came in the next day and did the quick install, but they left the wires disconnected to the humidifier. I did not notice that until- a week later because our humidity was hovering around 20%. Finally- I had another tech come in last Saturday morning to fix that. I shared when I called that I have been extremely disappointed with the service. I was told I would receive a call last Monday from the office. I am still waiting for that call."
kathy C.
cicero, new york
"He was efficient"
gail T.
syracuse, new york
"The technician was knowledgeable and courteous."
josephine G.
syracuse, new york
"He was professional and was able to fix the problem in a timely manner"
nancy H.
camillus, new york
"We are very happy to have our furnace repaired. Everyone was great!"
joyce F.
syracuse, new york
"He did a good job and efficiently .He did not bring the LIGHT but he said the one in was still okay. Also he did not check the humidifier like the other Teck did. Put my remarks here as there was not anything at the bottom of the survey to put them."
sandra L.
syracuse, new york
"Dont think he understood my issue. Never checked my toilet."
robert G.
camillus, new york
"Very professional, courteous, knowledgeable, and helpful."
darrell B.
syracuse, new york
"Situation wasn't properly explained so there was confusion on my part on the payment."
ruth B.
camillus, new york
"Everything worked out fine. He showed me how the theromostat worked, and that the app was never downloaded into my phone."
david S.
camillus, new york
"Prompt and accurate service"
darrel R.
baldwinsville, new york
"Sam was very friendly and polite, and explained to us why our furnace was not working. He was confident and knowledgeable."
bill C.
fayetteville, new york
"professional"
paulette M.
solvay, new york
"He was on time, very informative, polite, and thorough."
tim K.
liverpool, new york
maria N.
dewitt, new york
"Courteous, thorough, answered all questions, explained work completed and why, provided reason for codes"
jim S.
marcellus, new york
paul/jean S.
jamesville, new york
"Lost hot water heater 1/25/2021. New one installed 1/26/2021"
kay G.
liverpool, new york
"Very helpful but I am still checking the humidifier to see if no. goes up.Would like to get more humidity in the house and it seems to be taking a long time.It is at 34 now. Dont want to turn my thermostat down at night because might cause humidity to go down? Will keep checking and call you if necessary."
james K.
camillus, new york
gary B.
jamesville, new york
robert R.
manlius, new york
"Scheduled arrival as usual. Problem quickly solved. Polite. Discussed problem and way to fix."
johanna B.
cicero, new york
debbie S.
n syracuse, new york
"Tech,whose name I do not remember,was prompt, masked, pleasant and took care of the loose plate in a minute. Much appreciated."
jane T.
skaneateles, new york
"100"
jane T.
skaneateles, new york
"The service person was well trained in his job, worked quietly and well...I was very satisfied with his work..."
keith R.
cicero, new york
"Guy was playing games with the numbers on the quote. I could not get a straight answer from him."
horace S.
syracuse, new york
"Very personable and efficient."
bob C.
baldwinsville, new york
"Tom was knowledgeable and easy to work with"
paul B.
syracuse, new york
"fast, efficient and friendly"
mrs perechov P.
cicero, illinois
"Explained what was needed ."
nancy H.
liverpool, new york
"Pleased with service"
charles A.
liverpool, new york
joe S.
syracuse, new york
"First-rate service. Explanations were very clear."
sam S.
camillus, new york
"Im going to be honest. Pricing is completely unreasonable. Im sure its exceedingly profitable but its borderline scam territory. The best offered price for an inferior unit was essentially double the price agreed to by other installers. I was told I couldnt even get a carrier furnace for 4500. Well i got one installed the next day for 3700 before rebates which took off another 1000 dollars. Ive given one other negative review of a product in my life. Im sorry to say youve joined a very exclusive club."
gary C.
minoa, new york
"He fixed a problem that another HVAC company could not"
mark W.
syracuse, new york
"John, the tech, was thorough in answering all of my questions. Very pleasant in every way. The tech, in my opinion, is the "face" of the company."
ralph T.
auburn, new york
"He was professional and polite and fixed the problem."
joseph C.
e syracuse, new york
"Courteous and efficient technician; clearly ex[pained his task an the findings/"
barbara G.
syracuse, new york
"Had to have someone back 3hrs later due to no heat."
holly I.
north syracuse, new york
"The problem is not fully fixed. I will call office next week- thanjs"
gerald D.
syracuse, new york
"HE CAME PROMPTLY,SEEMED TO BE VERY THOROUGH IN CHECKING PROBLEM"
linda S.
bridgeport, new york
"Some mis communication issues, some on our part. Was without heat the first night as some part were not ordered but Falso rep was willing to provide portable heaters. It was late and he was willing to go get them. We had some heaters of our own and advised it was not necessary. Installer had to come back and replace the outtake as the joints were leaking. Left the top of our unit with hardened glue and paint chip in the paint. But overall we are very satisfied! ??"
derek H.
liverpool, new york
corrinne S.
syracuse, new york
deborah N.
fayetteville, new york
"This was the third visit and the problem still is not resolved."
joanne angelo A.
syracuse, new york
nicola C.
syracuse, new york
maryann B.
dewitt, new york
"2 Falso Technicians and 1 Plumber were great to work and explain problems with furnace and gas value leak - part was immediately ordered by Dotzy."
dick B.
cicero, new york
shertina T.
syracuse, new york
"The gentleman came and serviced the heating unit, but unplugged my appliances (dehumidifier, washer) to plug in their power tools, but did not plug them back up! Its always something with this company!"
james V.
liverpool, new york
"I was supposed to receive a call back to discuss quote the next day between 5-8 and never got called"
sandy C.
syracuse, new york
"On time and very professional"
mary P.
syracuse, new york
frederick M.
syracuse, new york
"the young man that came to change the filer had a terrible time getting it out ruined 2 of them not his fault there was a wire that kept ripping the filter that was iinside, Maybe someone should come and inspect it before the next time."
patrick T.
n syracuse, new york
"The technician was very professional and explained things in layman terms."
annette H.
syracuse, new york
"It was a joke. Turning on faucets. Not checking drainage. 15-20 minutes for entire home."
barbara W.
fayetteville, new york
"very professional, polite, and friendly. left area very neat"
tony P.
syracuse, new york
"Its been 9 days since service call. Furnace part had to be ordered. Would take 3 to 4 days Still havent received a call advising date when part will be scheduled for installation"
bryan D.
manlius, new york
robert B.
e syracuse, new york
"Travis was courteous , honest and very knowledgeable. Louie was courteous, knowledgeable and patient. Answered all questions honestly and without hesitation. Did not push us into anything. Let us make our own decisions based on information given."
david H.
fayetteville, new york
"Both technicians spent time helping improve the working efficiency of our systems"
william W.
syracuse, new york
"Nobody showed up or called for the initial scheduled service."
scott J.
clay, new york
donna sokolowski S.
liverpool, new york
"Bill arrived as scheduled, completed the repair quickly, left things neat and clean and was friendly and professional."
john K.
jamesville, new york
ted S.
syracuse, new york
eric H.
liverpool, new york
"Quick installation"
robert C.
clay, new york
lleni P.
syracuse, new york
"At the end of December I discover the humidifier had not been connected to the furnace when the technician came in the Autumn to check it, also a pipe coming out of the furnace needed to be change, it never happen. when I call for a tech to come about the humidifier I got an appointment from Texas from 4 to 6 pm, I got a call after 5 pm that they were not coming because not having the parts, quite a puzzle since nobody had come to see what was needed. I had to insist for almost 20 minutes to get a tech, who finally did. also I had at the same time a gas leak called again for help was given another appt. from 6 to 8 pm to be called later locally to tell me you don't do that job.' although it is a furnace and plumbing comp. So your service in Texas is clueless about what happens in Syracuse will make sense to have a local response, otherwise the service is dysfunctional. Locally also the change of the tube never happen so there is also miscommunication and no follow up"
lewis C.
syracuse, new york
bill Y.
mattydale, new york
"The rep David was very personable. I usually am very on edge with anyone in my house. This guy was very genuine and made me feel at ease. Good dude."
adam M.
syracuse, new york
"Everyone I dealt with was polite and professional. They answered all of my questions and were punctual, which is great. Seth did a super job, and I can already tell a big difference in the efficiency of the ducts after the cleaning."
deborah N.
fayetteville, new york
"Problem was not resolved and no one called back after leaving two messages."
william M.
syracuse, new york
"The Technician was on time, efficiant, skilled, informative, and polite."
susan F.
syracuse, new york
"No reason to not give a 10"
paul B.
baldwinsville, new york
alsson B.
syracuse , new york
"The repsonse time and quality service of Falso was amazing. The customer support reps (Amy) was great!"
elizabeth F.
n syracuse, new york
"Very courteous and polite. Wore masks, kept things tidy. Extremely respectful of our home."
christine A.
baldwinsville, new york
"Plumber showed up for inspection after I had cancelled appointment for the day. Apparently, when Dotsie called to cancel my furnance check message didn't get over to the plumbing side."
virginia W.
syracuse, new york
"Nicole fixed my furnace efficiently and so far it is still working correctly. I was so thankful that she was able to fix the problem. My only concern is that the furnace broke down and it is only two months old."
judy B.
liverpool, new york
"The technician. She was terrific!"
dennis A.
manlius, new york
scott P.
clay, new york
"There was no wax ring transfer on the toilets installed. Recently called back to have the plumber come back out to check it."
irv B.
skaneateles, new york
"My problem was solved."
joanna M.
syracuse, new york
"The plumbing inspection seemed very superficial. The technician was only at the house about five minutes. When a different technician came to another home we own, he was thorough and checked every faucet systematically. The difference in inspections was quite noticeable."
kelly H.
liverpool, new york
linn M.
liverpool, new york
"the service mgr and tech impressed us with their professionalism and courtesy"
carolyn G.
syracuse, new york
"First time I have had to use my contract privileges. Was surprised how quickly my furnace problem was solved. Technician was here within a couple hours, had the part on the truck and I was all set .....even before the house felt cold."
george T.
syracuse, new york
"I felt they were professional in the service that was provided."
barbara G.
syracuse, new york
"Very pleasant and understanding. Easy to talk to."
rasem M.
syracuse, new york
"Average service, nothing more or nothing less."
leah R.
lafeyette, new york
"Nicole and Robin were excellent, prompt and did a quick and efficient job. Very happy."
charles L.
central square, new york
"the entire job is not yet finished"
rita P.
minoa, new york
robert R.
liverpool, new york
norman C.
jamesville, new york
"I had to call back4 times to get an estimate on thermostat installation. Each of the first 3 times, the customer service person indicated I would get a call back within the next day. I never got a call back. On the 4th call, the person (Doxie) told me it is impossible to give an estimate without the technician seeing the installation but she told me the range. On the day of the visit, I was told the technician would arrive between 10 and 12. It was a little after 12 when he arrived. He asked to use the bathroom. which I allowed. Later noticed that it was not left in good condition (used toilet paper on floor)."
robert A.
camillus, new york
"Left pipes and junk in my garage plus used my lu.bef to"
paulette M.
solvay, new york
herbert U.
manilus, new york
"Serviced furnace in October. First technician scored 7, appreciative of second technician who calmly diagnosed wire by wire until he resolved the issue, hence my perfect score."
margeret B.
nedrow, new york
william R.
syracuse, new york
richard W.
liverpool, new york
brian S.
liverpool, new york
jody K.
syracuse, new york
richard M.
manlius, new york
"worker seemed thorough and explained his work. was also very neat and careful not to track in dirt"
randy A.
fayetteville, new york
"The technicians were prompt, good, and cleaned up after themselves. I was very pleased to see that the head tech was a woman. More women need to be hired for these positions."
amy B.
fayetteville, new york
"I was happy with the service"
al S.
marcellus, new york
john Z.
manlius, new york
"Emergency situation that was resolved in 2 hours"
mark O.
jamesville, new york
"The young man turned on faucets, asked me about outside faucets ( he didn't go out to check them ) and misled me about my tankless water heater. I'm am grateful that I didn't have to pay for this service. I hope that my furnace service will be better."
edward R.
manlius, new york
"Nicole is amazing; best we've ever had. She really knows her stuff, has fixed the unfixable a few times and is very thoughtful. She's absolutely amazing."
patrick O.
syracuse, new york
"everyone was great"
robert P.
canastota, new york
"Fast, efficient and friendly service"
david K.
east syracuse, new york
kevin W.
minoa, new york
"Service tech explained all the work done clearly"
tony P.
syracuse, new york
al H.
baldwinsville, new york
"It wasnt bad but I thought the amount that I paid was excessive."
katharine K.
manlius, new york
"Frank did a wonderful. Explained everything."
don K.
liverpool, new york
"Garrett installed a DiversiTech condensate pump which is much quieter than the Little Giant condensate pump previously installed."
joan H.
syracuse, new york
"Knowledgeable. Professional."
deborah M.
liverpool, new york
"He came when promised and he got the job done"
al B.
manlius, new york
philip F.
syracuse , new york
"Garrett came in, very professional, had the problem diagnosed in 15 minutes."
maryann C.
auburn, new york
"your technician took the time to explain to my grandson what was wrong and fixed the problem in minutes. I had to work and was unable to be home. I'm 70 years old and have asthma so heating the house is very important. My son and daughter in law recommended your company to me. Thank you so much for your speedy response."
virginia C.
central square, new york
judy C.
skaneateles, new york
carl R.
jamesville, new york
"They really didn't do anything related to the problem."
andrew S.
fayetteville, new york
"service was fast and complete"
bruce C.
syracuse, new york
"Travis is very good at explaining what he is doing and discussing options."
kathy M.
fayetteville, new york
"I always have had a great experience with your company"
vernon R.
syracuse, new york
claudette G.
fayetteville, new york
janice D.
syracuse, new york
"The Tech was quick in replacing the hose."
adam W.
camillus, new york
michelle J.
baldwinsville, new york
"The answering service was very quick to take all information and the tech was quick to respond with a phone call and was to our house within 45 min!"
debbie F.
cicero, new york
"the installation technicians were awesome"
peter R.
syracuse, new york
sherry G.
dewitt, new york
"Nichole was great, informed and very qualified."
earleen F.
syracuse, new york
"Both service experts arrived with masks on, and very efficiently completed their tasks. They answered all my questions."
jim S.
syracuse, new york
"Travis was excellent and answered any questions I had."
virginia A.
jamesville, new york
"Sam was effective and explained the problem."
dan S.
clay, new york
david M.
fayetteville, new york
"Knowledgeable, polite and answered our questions with solid answers."
ken S.
dewitt, new york
"technician was competent and friendly"
peggy P.
syracuse, new york
"Friendly, answered questions"
daniel B.
east syracuse, new york
"This was nothing but a sales call for your company. I paid you $199 to have your asked people coming me out to tell me I need new hit water heater snd new furnace. No service was performed unlike when I lived in Canadaigua where they cleaned the vents and furnace. Terrible waste of money. Will advise others in Erie village."
mark S.
dewitt, new york
"The Falso technician showed up on time and was very efficient while checking out all of my plumbing fixtures."
david B.
fayetteville, new york
"Technician did an excellent job."
david Q.
syracuse, new york
"Excellent and quality work"
renee D.
syracuse, new york
"Tech did not turn furnace back on after service call. Needed to call for emergency service call due to no heat."
margaret S.
cicero, new york
"Very quick and kind."
melissa B.
fayetteville, new york
"Honestly stated when work wasnt necessary"
susan S.
syracuse, new york
joanna M.
syracuse, new york
debbie M.
liverpool, new york
steve V.
camillus, new york
ralph M.
baldwinsville, new york
"The technician was very careful and respectful with all the Covid policys. He was very professional at his job."
john B.
manilus, new york
rosario G.
syracuse, new york
"Plumber was very knowledgeable and came up with great suggestions to solve my problem."
mr reeves R.
cicero, new york
"neat, professional, friendly"
dick D.
central square, new york
"They shut my furnace off, charged me 212$ and left me with a cold house in Dec! quoted me an outrageous amount for a new furnace! I bought a new one from Charles heating for 1/3 of your price! Ill never call your service again!"
eric R.
n syracuse, new york
"Good service"
terry B.
east syracuse, new york
katie S.
fayetteville, new york
catherine M.
liverpool, new york
"The technician was great, courteous and helpful. The fact that there was no hands on work done, (I chose to replace part myself)I was charged hefty price in addition to a service fee...totally unfair!"
robert M.
clay, new york
"Svc appt was scheduled the next day. Techs showed up on time. They were very courteous, kept me informed as to what they were doing & wore masks due to covid-19. ?????????? techs & svc"
michelle F.
kirkville, new york
"Service was completed in a reasonable amount of time. Professional, courteous service."
patricia H.
syracuse, new york
"Nicole is the best. She makes sure all is ok."
james C.
liverpool, new york
tracey P.
liverpool, new york
"Good service man"
scott M.
manlius, new york
"Guys were friendly and got the job done in one day."
dave H.
liverpool, new york
"Everything was done in a professional manner except they forgot to plug the power back in inside the furnace. This resulted ina need for a second call when furnace would not run."
natalie L.
fayetteville, new york
earl W.
cicero, new york
"on time, courteous, professional"
charles M.
syracuse, new york
"Mr. Lardeo gave me a very quick estimate which said little about the work he expected to provide."
tom S.
canastota, new york
"Technician did a very professional job"
jason B.
baldwinsville, new york
"Great service but the price was a little to high."
edward M.
syracuse, new york
stacy P.
kirkville, new york
"Nicole was very professional she came along with another woman I don't remember her name very punctual got the job done knew everything about my furnace where the other company I hired prior to calling you guys did little to nothing"
tonika J.
syracuse, new york
"Technician was friendly and knowledgeable and if he didnt know the answer called to get the right answer."
pat S.
syracuse, new york
"Professional, helpful."
steve B.
jamesville, new york
"Shawn was super. Very pleasant and informational. Being from TN it was pleasant to have a southern accent in the house. Thanks."
steven H.
fayettville, new york
"Fast and accurate"
john B.
n syracuse, new york
"The plumbers really saw what our needs were and fixed things right. Could not be more happy with the job."
nancy M.
chittenango, new york
shane K.
manlius, new york
"Service was great, she showed up right on time, but when it's raining outside, it would be nice to take your boots off when entering someone's home. At least using covers to not track mud and water inside."
vijay K.
canastota, new york
kalenna A.
baldwinsville, new york
"They were on time and quick to get the job done"
patrina S.
syracuse, new york
ted W.
syracuse, new york
"when you installed my furnace you cracked a part and have been trying to sell me a new one for about $400 when I say you broke it you something but not replace it YOU DO NOT STAND BY YOUR WORK, YOU DO NOT SEEM TO HAVE ENOUGH HELP, YOU RE-SCHEDULE APPOINTMENTS."
sheila W.
liverpool, new york
michael M.
dewitt, new york
"Friendly service"
jason P.
liverpool, new york
"Seth was polite, did great work, cleaned up after he was finished, explained the system when he was done, wore a mask the entire time. The only non-positive thing I will say is we did not get a get a call before he arrived."
vernon R.
syracuse, new york
"on Time courtesy"
joan D.
manlius, new york
"On time, professional, pleasant"
kelly tucci T.
liverpool, new york
ian H.
camillus, new york
"Sam did an incredibly thorough job fixing my furnace quickly and effectively!"
mary M.
syracuse, new york
william P.
syracuse, new york
"Polite Courteous, explained process, equipment, and function"
john I.
camillus, new york
robert D.
chittenango, new york
"I told the technician that he needed to bleed the air out of the toe kick heater before he left but he did not. I had to bleed it myself after he left to get the unit to work."
dr lutz L.
fayetteville, new york
noemi V.
liverpool, new york
tiffany K.
syracuse, new york
"she was timely, professional, explained what she did..."
john R.
manlius, new york
"Great service & Bill was very knowledgeable about our plumbing situation."
francine C.
liverpool, new york
"very professional and answered all my questions"
betsy Y.
liverpool, new york
"The service men did a decent job, but perhaps could have suggested what I should look for, a bit more."
patrina S.
syracuse, new york
alex C.
jamesville, new york
"Dave was so professional, knowledgeable and kind. He took before and after photos and helped us out with extra items on our list we had questions about."
dr weinstein W.
fayetteville, new york
"It took 2 plumbers on 2 occasions to find the cause of the leak"
jona Q.
liverpool, new york
"I was updated on the progress of the tech arriving and the service was quick, friendly and professional."
richard N.
marcellus, new york
sharon B.
syracuse, new york
"courteous professional COVID prepared she did come after the 2-4 window I had been given"
kevin C.
cicero, new york
"Technician left residence with furnace not in working order. Technician used my $800 kitchen table chair as a work seat without my permission. Call was place at 11pm same night upon my noticing that furnace was not working. 40 degree weather overnight forced me to use ceramic electric heater in house to heat it. I was told that overnight tech was on job and would contact me no later than 3 hours. 4am I called Falso to ask why I still got no call. Falso said tech was still on another job and they would message him. 6 am my phone rings and it is overnight tech telling me "he just woke up" and "no one had contacted him even though he was on call overnight. EXTREMELY DISSAPOINTED! Had this been an emergency, or I didn't have a space heater to use, I would have been rightfully and extremely upset. Poor performance this time. I expect better!"
janet C.
syracuse, new york
"He was efficient and did the work in a timely manner."
mike W.
syracuse, new york
anne W.
manlius, new york
thomas D.
baldwinsville, new york
"Courteous and job well done"
meg K.
tully, new york
"He was friendly and efficient."
james L.
fayetteville, new york
"Nicole went out her way to make sure she had the correct number of filters needed for our service call, even going back to the office before arriving at our home. In the past, other technicians did not have the correct number and sizes needed on their truck, prompting a second service call (even though I always specify what is needed when making the appointment)."
joanna M.
syracuse, new york
"The inspection was thorough and provided a report with helpful information."
john U.
syracuse, new york
"The guy who came was friendly and efficient"
arsenio W.
syracuse, new york
"She was very helpful and answered all my questions."
dennis A.
manlius, new york
chuck L.
brewerton, new york
"Good service and discussed what I should be doing."
mike L.
e syracuse, new york
"Always great service."
john U.
syracuse, new york
"efficiently carried out"
steven K.
manlius, new york
"The plumber was excellent. He did a great job, worked very cleanly, and was very professional."
charles M.
manlius, new york
"On time arrival and completed timely."
phillip P.
liverpool, new york
"I'm still waiting for a price quote to fix the humidifier problem."
carol C.
baldwinsville, new york
"Travis (Service tech on call) checked for potential gas leaks which was satisfactory. However, the call center deserves a number 3. She 1st claimed no service agreement, then claimed Falso didnt install the water heater and on the 3rd call said she would put a request in after we provided additional backup data. Very disappointing. Rating 8 was averaging both."
allison L.
e syracuse, new york
linda D.
e syracuse, new york
"Called when coming and took care of the issue quickly."
jason L.
canastota, new york
timothy D.
n syracuse, new york
"he did a very good job."
leonard M.
liverpool, new york
kevin W.
syracuse, new york
"Tech's were polite and respectful"
cynthia L.
e syracuse, new york
"Took a long time but very pleased with job"
deborah E.
syracuse, new york
"Friendly, considerate( removed his shoes), explained what he had done on his visit"
carol G.
camillus do not call, new york
"Work was completed as expected in a timely and respectful manner."
mark B.
liverpool, new york
"They made the process very easy, with faster service than expected."
joseph G.
syracuse, new york
"Very knowledgeable repair man."
glenn G.
clay, new york
"On time and completion of task friendly and professionally."
mike E.
jamesville, new york
richard N.
syracuse, new york
"Technician appeared to be very knowledgeable, and satisfactorily answered all my questions."
jennifer Y.
skaneateles, new york
"Alex was great - he quickly diagnosed the problem and even though he did not have the right replacement on his truck, he called the shop, and then went to get the right replacement so that it would be repaired that day. He was courteous and friendly - and did a great job."
robert M.
syracuse, new york
"We were not given a statement to know what work was done. Technician said he would return to change the furnace filter. Technician said he would check with office about replacing the thermostat. Technician asked my wife to get him a screwdriver so he could work. Technician did not place the thermostat back on the wall before trying to leave."
thomas M.
east syracuse, new york
deborah C.
syracuse, new york
"Falso technicians always do a thorough job."
richard P.
syracuse, new york
"He was courtious when he explained why he was giving our furnace its fall checkup instead of the cleaning of the vents etc."
kathy S.
elbridge, new york
"He was very fast and his work was spot on. He always had his mask on too!"
patrina S.
syracuse, new york
marina ratmiroff R.
syracuse, new york
"Alex completed tasks, gave reasonable quotes, schedules us quickly, and was kind and informative during his visit. We are looking forward to seeing him again."
richard A.
n syracuse, new york
patrina S.
syracuse, new york
maureen O.
jordan, new york
"Timely, informative, friendly"
jeff G.
syracuse, new york
"Garrett did a great job of explaining everything he did and making a suggestion."
carol B.
fayetteville, new york
"The tech just seemed disorganized. He was in and out of the house many times and just didn't seemed focused."
judy B.
liverpool, new york
don N.
syracuse, new york
keith S.
chittenango, new york
rodney G.
liverpool, new york
"Sam was courteous, prompt, professional and did a very thorough job."
ralph G.
e syracuse, new york
"On time, courteous, efficient, professional"
aaron G.
bridgeport, new york
cynthia S.
marcellus, new york
"on time, efficient, noticed other issues that he could address on this routine visit, completed the expected work, repaired the thermostat which I did not even notice was not working"
amy J.
jamesville, new york
"polite, knowledgeable, got us financed"
frank S.
cicero, new york
"It was a very pleasant and informative service call for us."
elaine R.
cicero, new york
"He was courteous and efficient."
james H.
e syracuse, new york
patrina S.
syracuse, new york
tsutomu N.
syracuse, new york
"Under the Covid situation, the service was conducted with a minimal contact, which we appreciate."
yingyi F.
manlius, new york
"Since there was no real issue with my water heater the technical didn't charge me for the service. That's good customer service. Will use you again when I need to do my annual maintenance."
fernando L.
east syracuse, new york
"The technician did what had to be done in a reasonable amount of time"
ted N.
syracuse, new york
"Professional , courteous and arrived few minutes before start time"
george D.
syracuse, new york
"Courteous, professional"
madeline R.
manlius, new york
"Yearly furnace maintenance..tech left before checking that the furnace was on and working..i had to call someone else back the next day because we had no heat."
tonya W.
liverpool, new york
"The employee was very helpful in identifying our problem and informing us how Falso could help. I also appreciate that the evaluation was customary."
pat L.
liverpool, new york
"On time, seemed very thorough, very professional. Made sure I understood the info"
brian K.
minoa, new york
"Efficient and courteous"
joan Z.
fayetteville, new york
"Technicians were thorough and professional. They explained what they were doing and why."
jim R.
baldwinsville, new york
"He explained why he was late getting to my appointment and got right to work. Great customer service. A person from the office had called prior to advise he was going to be late."
viola R.
syracuse, new york
daniel W.
north syracuse, new york
"Finally fixed the problem with the furnace on the third try"
steve B.
cazenovia, new york
"He came right away and got our heat working in very short order."
anna desocio D.
syracuse, new york
"courteous and professional service"
linda W.
syracuse, new york
"Arrived on time and did a great job."
christophe L.
syracuse, new york
william sr S.
fayetteville, new york
"They were thorough and told us what they were doing"
kal A.
syracuse, new york
"Garrett was great. I thought I was going to get a 'pre-arrival' call and I got the call when he was already in the driveway. Maybe the practice has changed."
james L.
fayetteville, new york
joan H.
syracuse, new york
"Came within the time specified. Did job efficiently. Shared new info about our furnace. Clean. Courteous. WORE A MASK - THANK YOU!"
mark T.
fayetteville, new york
"First contact with Falso associate was after I called to see why I had not been contacted after filling out an on-line form. The person I spoke to was an answering service. Then several days later a person called and said they were at the house to quote my project. I replied that I still had not spoken to anyone yet to set up an appointment. Now I am getting a survey to complete? I really dont think I want to do business with you. Thank you but no thank you."
jessica K.
syracuse, new york
"Nicole was extremely knowledgeable and helpful."
michael B.
bridgeport, new york
"Never heard back you your field person."