Falso Service Experts Reviews

"Very infomative on the problem. He fixed the problem and continued to tune up the furnace."

"Very professional and courteous technicians"

"The time it took to respond. 2 days"

"In and out, fast clean and knowlegable"

"Technician did not do anything for my water heater but wrap a small amount of electrical tape around a pipe. The issue I called about still persists."

"Consistency"

"Everything was done clearly and with professional courtesy Both of your agents wereoutstanding."

"They did their job and were gone."

"Very satisfied"

"Garrett and Rhonda were professional, helpful and wonderful to work with."

"Technician arrived on time and performed task in workmanship fashion."

"Thorough, polite,explained what they were there for, called ahead"

"The service technician who helped us was very knowledgeable and helpful. He went above and beyond to assist us."

"The tech was very accommodating and professional"

"The installers did a good good, Shaun explained how the panel works, well explained everything"

"I explained in detail once and the system rejected my survey. I have a feeling it was because I was not satisfied and very explicit with the issues. This survey is completed in response to Falso's scheduled follow-up service call which did not occur."

"Pipe banging problem solved - this was third try but this technician solved it."

"Dispatch was provided same day"

"Very satisfied with my app. to have the plumbing inspection."

"Technician was running late due to weather etc. & he was super nice & took his time while servicing my furnace."

"Nice gentleman."

"Furnace was installed properly."

"Technician was professional, polite and knowledgeable, but the problem required a more extensive solution. He ran the snake in 25 feet without success. It took Roto-Rooter 45 feet to clear the clog."

"They did a good job."

"very efficient, knowledgeable and helpful"

"Very thorough, very invested in solving the performance issues, took the time to explain and answer questions"

"I had a plumber and a tech and his assistant , working independently. They appeared to do their jobs well, but nothing was extraordinary."

"very professional."

"The response was prompt and the team was polite. However, there is still a problem with our humidifier--very low humidity downstairs (36 % today) and upstairs (26% today)."

"He was very nice and explained to us what the issue was and how he solved it."

"technicians arrived on time, performed the maintenance in a timely manner, were courteous and professional"

"The inspection was easy and simple. And it was thorough."

"Very friendly service."

"It seemed like a sales call and not an emergency service. While I understand supply issues currently. Did very little and was less concerned with that I had small children in the house with no heat. If I didnt contact another service provider I would still be with no heat. No follow up to see if your company could do anything for me. The service provider created a sense of urgency for me to buy a new furnace. Service provider was loud and lumbered into my home with a disregard for sleeping kids. I have already told my friends and neighbors not to contact Falso for emergency services."

"Techs were great, still a problem with the water heater, leaks water."

"They did all that i expected and were very friendly."

"Caitlin was upfront and honest about what could be done. I was not happy with going two days without water but, was grateful for his honesty."

"Arrived within the arranged time period- left the area around the furnace/hotwater heater neat when done."

"The technicians arrived in a timely manner, answered all of my questions, and installed two, replacement parts for my heating system."

"First, I placed the call after business hours but there was an emergency technician on call and I did not have to wait without heat until the next morning. I very much appreciate the 24 hour coverage.2.) The technician determined my furnace was shutting off due to an intake being blocked, possibly as a result of repairs they did 2 weeks earlier, and did not charge me for what was a 5-minute fix."

"Quick response and repair"

"First of all they were late by 1.5 hours over the waiting period of 2 hours. One of the technicians was quite rude. Didnt even remove shoes when entered my house. When i asked can you remove shoes, he had to raise his voice to ask if booties are ok."

"Rectified the issue"

"Great knowing of problems"

"Provider was very courteous, careful and competent in his work."

"Tech was unable to fix the problem. Made it sound like part was not available but gave me a quote of $600 if he could find one. The salesman quoted me for a new furnace both people said they would follow up neither did. I called another co. who came the same day. Tech was able to get the furnace running and said he could get me the part the next day for $300. Also quoted me for a new furnace at half the Falso price. I intend to contact co. for a refund."

"A simple furnace annual service turned into a huge problem, due to lack of knowledge of technician, resulting in no heat on the first 8 F."

"through"

"Fixed the issue"

"The person was very polite and informative. Im"

"pleasant knowledgeable technician"

"I was told the system was working correctly. It would need a flush out, I thunk was the term. A previous leak in a shower was repaired but the shower does not work correctly. It was diagnosed as a faulty cartridge which was to be replaced. To date this has not been done."

"Solved heat prob"

"Falso should have informed me in advance that you provide no free estimates, but charge by the hour for estimates if the work is not performed. Your practices are out of step with all other contractors estimating work on basement drainage."

"You have someone that answers the phone and takes care of what your calling about. The girls are excellent in their way of handling things. The techs they send to your home present themselves so your comfortable having them in your home. Work is done as told it would be. Your co. offers discounts which are super helpful!"

"Seem to understand the problem,"

"Both men were very cordial, and extremely proficient on their jobs. One conducted a cleaning of my furnace and inspection. The other inspected my plumbing."

"The ladies making the appointments had no idea what they were doing. First it was the technician would be there that day between 6 and 8. Then she switched it to the next day between 8 and 10 a.m. . Then when no one showed up at 2 I called and we were not even on the list."

"Prompt, polite, personable"

"Good technician who understood what to do."

"On time Courteous and informative"

"Great job!"

"The only thing that was "promised" which didn't occur was a call to let us know the service provider was on his way, although he did arrive within the promised time frame."

"Technician was friendly, offered helpful suggestions, and tried to give us a reasonable price on the parts and services needed."

"Technician was very knowledgeable, and was able to advise what needed to be fixed or adjusted."

"They came quick and fixed the problem!"

"Tech was knowledgeable & helpful."

"In quickly. Went to work. Left. Perfect!"

"Professional, friendly, punctual, knowledgeable"

"problem diagnosed quickly and fixed quickly"

"Everything was done in a professional manner"

"Annual boiler system inspection included with maintenance package is a great benefit and less expensive than competitors."

"Fast, clean, polite, and professional. Couldn't have asked for anything more"

"Very professional,friendly, answered all my quesions"

"Polite, efficient, respectful, knowledgeable"

"Very pleasant, COVID observant and answered all questions."

"all expectations were met"

"the person doing the service was very nice polite and did excellent job"

"I was wondering why there were bends put in the copper water pipe when the original was straight. His answer: His tool would not fit without further removal of tile and 2x4 that held them. I was not satisfied with that answer. And I wanted another previously quoted job to be done at the same time as stated when I made the appointment. His answer: I don't know what they have planned for me after this job. Did this mean he didn't have time that day?"

"Very quick service by extremely pleasant and professional workers. Quality products."

"The service and installation from the installers was excellant."

"It would be nice if the technicians covered their feet coming into customers homes."

"fixed problem"

"Did a great job, it became a tougher job than expected, but he explained and showed me what needed to be done, and came back to finish the job"

"Technician returned a second time when first effort did not resolve the banging in the pipes"

"Techs were very knowledgeable, professional and provided understandable answers to my questions."

"Techs were on time and polite, asked if I wanted to replace humidifier filter."

"Friendly, on-time, appeared to know what they're doing."

"Friendly, informative tech"

"techs were polite & courteous provided answers to our questions wore mask & shoe coverings were not pushy"

"Bill was terrific."

"Arrived and completed the service within the time frame. Found the lights on in the boiler room two days later."

"technician was efficient and knowledgeable. He answered all of my questions."

"Mike & Alex we're great. Mike explained everything thoroughly."

"Very friendly and very knowledgeable of the products they were offering/ installing."

"1. Believe the cost was overpriced and took advantage of the immediate need for a new water tank 2. Either the people who checked out the boiler, or the person who installed the new water tank, used electrical equipment that apparently blew the GFCI switch on the basement outlets, including our landline phone switch. Nobody mentioned it. The blown switch was found after we found shortly after these people left that we had lost our landline phone service, and discovered all the outlets and lines in the basement were out. Not happy"

"Tech was on time and got busy with the installation. Did a very good ob."

"The service people were friendly and efficient."

"Falso is always on time and neat. I also got a special deal."

"Travis and Rhonda were excellent----personable, professional and informative."

"They were professional and did a good job"

"Very helpful technician"

"They were thorough and explained everything to me"

"Salesman provided an estimate that I believe is in error"

"i guess my expectations were more that what actually took place - was unable to troubleshoot an ongoing issue because we couldnt duplicate it - but I had it on recording. Was unaware of previous service and asked about capacitor replacement which he may never have checked - then I paid 3x more than the part was worth to have it replaced, even though I have a service contract. Wanted me to replace my furnace and A/C even thought it was only 11 years old - I have a service contract to help maintain and extend the life of my equipment, not to just have it replaced once its out of warranty."

"He did a great job but should have taken his boots off or at least offered prior to going upstairs. Also, $250 to replace a faucet for 30 minutes of labor is a little bit over the top."

"First of all the technician and I use the term loosely did not see the furnace. He had to call me at work to ask me where the furnace was. He also indicated that my furnace was gas on the invoice. It is a heat pump system. The technician that trained all the other technicians Craig has left the company. This is a huge loss for Falso. Paul, the operations manager is one of the best of your employees that I have dealt with. Dotsie its a model employee also. But for some reason the technicians are lacking in experience and expertise."

"you finally sent someone who knew what he was doing."

"Good tune up"

"Technician identified the problem and was able to correct it. However he was NOT vaccinated and I specifically requested a vaccinated technician."

"I had recently received a huge water bill for the last 6 months, showing an astounding 80,000 gallons consumption i.e., 444 gallon/day.! Previously it has been around 10,000 gallons/6 mo. I was hoping that the plumber from Falso will be able to detect the water leak, if any. He did not find any noticeable leak and suggested that if there is a leak at all, it is probably near the water meter - he seemed a bit confused as to if the leak would show on the meter even if it was before the water line entered the meter!! He said it depends on where the meter is being read! And looking around for the water meter, he could not find it!! (Yes, I feel ashamed that I myself forgot where it was located; I found out later that it is located in the basement bathroom, nicely boxed in. We very rarely use the basement bathroom). And I did pay $70+ for the 'services'!"

"You sent someone who had covid"

"Your guys were fast and efficient."

"Good visit but I was supposed to get a specific technician Ive worked with for years. They adjusted my visit date to accommodate the request but the agreed upon tech wasnt assigned."

"Technician listened and acted to address my questions and needs."

"Did not like the way I was treated ans talked to by tech. Also did not combine price of last two service calls"

"Our gentleman plumber went out of his way to come up with the best affordable solution for our problem and was very pleasant and gave us some fine suggestions. Thank you."

"He was on time, was neat and did the job. We chatted a few minutes about the condition of the furnace and hen he left"

"Technician was very pleasant and easy to talk with & answered any questions I had."

"On time, courteous, efficient, knowledgeable, went above and beyond to issues."

"Very responsive and knew what needed to be done"

"Friendly, professional and arrived on time"

"The technician was qualified, and was polite ."

"I havent heard the noise from my tankless since the fan was cleaned. Welcome relief."

"Knowledgeable and personable"

"The employee was knowledgeable, polite and efficient."

"felt the tech didnt't what to be at call was very short when answering my guestions was rude"

"John is very competent efficient and pleasant."

"Justin is a very diligent technician and attends to every detail in performing the maintenance services."

"No one is perfect"

"He seemed unsure about what to do."

"Came early, were quick and efficient, polite, And provided good information."

"Definitely satisfied."

"On time polite and good service"

"Tech explained what he did in simple terms"

"Great quick reasonably priced service"

"Falso created the problem but Garrett fixed it. We were satisfied that the wet carpet problem was solved by Garrett replacing the old pump that should have been replaced when the furnace was installed this year. He even determined that our thermostat hadn't been hooked up correctly to the humidifier. It was late, after 6, he went the extra mile. We were originally told he would come by 4. BUT, being very Covid susceptible we were not happy with Garrett's mask which was only a cloth that kept coming off, not a more secure, inpenetrable mask. We have a new variant to worry about."

"Garrett responded to my call after a previous Falso technician did not fully fix the furnace (replaced the collector box). Garrett conducted a thorough investigation, made multiple tweaks that might address the underlying pressure problem. He called upon completing his service and walked me through what he found, what he did to correct each finding, and what to expect from the furnace going forward."

"Guy came out with no knowledge of issue nor did he have to correct tools to resolve the situation at the time of service."

"courteous and neat"

"great service"

"came in saw the problem fixed immediately"

"The tech answer questions in a kind manner."

"Tech never cleaned up after he was done. I had to go under the rink and clean all the black sludge left over from the repair"

"Prompt and courteous tech everytime."

"Technician was pleasant, respectful and did a great job with his after job explanation."

"I was kept aware that service person was running behind. Humidifier filter a little on the pricey side."

"Excellent service"

"All work done within a great time frame, on time arrival, excellent job!"

"Very friendly and honest about what repair was needed."

"Polite. Knew what he was doing. Everything worked when he was done. That has not generally been my experience."

"The service man was very polite and answered any questions I had, Very good service.."

"The service call was scheduled for 2-4pm. When the tech did not call us or show up by 4:30 I called Falso but they were not able to make contact with the tech. I asked if a discount could be applied to the bill for our inconvenience. The rep said they would have someone call me but no one did. After the tech showed up and completed the service I asked him to email me his recommendations for additional work but what he emailed me only showed the work he did for the service call. So now I need to contact Falso again to get a list of the recommended work. It would be nice if Falso contacted me at 315-278-3681 to resolve this."

"The serviceman had a great ability to listen and respond to my requests. He explained the process , clearly, and solved my problem."

"he checked the system and found two problems one was caused by the installer of the dishwasher."

"Tom was personable, professional and knowledgeable."

"Both technitions listened to my concerns and made me at ease."

"Initial appointment delayed due to other emergencies. Falso had difficulty reaching us to communicate that. Had expected hot water tank flush to be part of the service but technician not prepared to do it."

"On time and efficient but could not fix my issues."

"Catlin was the man ! He was super kind, very helpful, and worked so diligently to get our Sink & Bathroom squared away. I'd recommend, hire, promote; hang out with him."

"The repairs were performed professionally and the boiler has never run this efficiently."

"even though he came late 8:15pm (when scheduled time was between 4-6) and I was not informed that it would be $66/hr to look at the furnace and try to determine the problem... all in all, the technician. appeared to know what he was doing and was very thorough and overall did a great job"

"the repair was performed very professionally and efficiently, and the repair person was pleasant throughout"

"professional and on time"

"Worked quietly, diligently and did exactly what we wanted."

"The technician did a thorough job of servicing my furnace and answered all my questions."

"Did a great job of explaining all work to be done."

"friendly and informative technicians"

"On time, courteous, explained service needed"

"Problem was fixed and we have hot water again!"

"Catlin did a great job, I was very happy with the service"

"Both men were very thorough. Great people."

"When I went online to request a same-day afternoon service appointment, I was called to see if they could send someone earlier. That's unheard of!"

"Mike was both personable and knowledgeable."

"He did the job in a very professional manner"

"He was very knowledgeable and personable"

"The service was excellent, Billing was all screwed, Driver said he never charges the $99.00 service charge, Then charged me $267.74 for less them 30 minutes. Asked for a bill, he said they will E-mail it to me later would not let me see bill on him hand held . I never sighed. Later I got bill for $106.00, I paid cash $267.74. called and got the run around, said his hand held malfunctioned and the bill was $267.74. Including $99.00 call. Driver said he NEVER CHARGES for call. Then you said I would get a new BILL with changes on it. Big cover up ,still no bill as of 11/15."

"excellent capable team...I had 100% confidence in their work and advice"

"Different from other maintenance visits. Technician checked only one of three zone valves. Did not take apart the burner, said it was already clean. Other visits seemed more thorough."

"The Team was on time, respected my home and did their job without issues."

"Responded quickly to my issue."

"Fast and effecient service"

"The service was great. He was efficient and friendly"

"Knowledgeable and friendly staff. In and out quick, all while doing great work and answering all of my questions."

"The person knows what he is doing ."

"Agents were personable and seemed to be competent."

"Catlin was extremely knowledgeable, professional & friendly. Hes an asset to Falso and has helped me feel secure in my home! DrHaroldMandel.com"

"Technician was great. My concern is you altered the arrival time dramatically."

"For starters it took 3 days to get out to see me while we had 30 degree nights and 40s for the days. Then even after telling the service tech on the phone before he came I was a member of your service club I was still over charged and havent heard a thing about it or seen a refund in two days causing my account to be over drawn for a bill that auto charged that would have been covered had I not been over charged."

"technician arrived when expected,job was explained what needed to be done.Job was done with no problems or issues."

"Quick, efficient, safe."

"He knew what he was doing."

"The technician was polite and knowledgable--he answered my questions and respected my home environment."

"Predatory pricing"

"I thought the service was generally very good. However, I gave them an eight because they came very late in the day when originally I was told that they would come much earlier. Also they did not leave a receipt. Also, they gave me a quote for a new furnace which I thought was exorbitant."

"Fast and efficient service. Detail on my furnace and replacement options. Fixed identified problem during service call, changed filter. Furnace working fine."

"Tech person knew what he was doing. It was a fast turn around from request to installation, thanks also to Rhonda and Dotsie!"

"quick in and out"

"Both techs were courteous and knowledgeable."

"The basement had lots of water in it and we had called to reschedule appointment to have furnace checked for winter, but plumber came anyway and checked the hot water heater and found the shut off valve needed re[lacing"

"Excellent peoples skills. Professional"

"performed service efficiently"

"The service person was very friendly and helpful and super polite."

"Made furnace temporally inoperable"

"Poor answering service, not following up on promises, unable to contact a local person most of the time, missing appointments, not very knowledgeable service person"

"I was satisfied with the workers but very dissatisfied that the first plumber left the water running for 24 hours and there is no way to contact you after hours."

"Tech was very thorough. I haven't received an itemized receipt yet."

"Very nice and knowledgeable"

"Service experts were on time, pleasant, capable, kept me informed on progress of project"

"service was great"

"Techs were friendly and knowledgeable."

"Professional, helpful, informative"

"The service providers were quick and informative about the situation and the solution to the issue. And it was great to get service on a Friday evening."

"Great job."

"Professional service technician and teaponse"

"Very professional and kept me informed about every step in the process during the repair"

"I had an appointment booked over month ago and specifically booked on a day I would be free from my teaching schedule to meet both technicians for furnace & plumbing repairs. My booked appointment for the plumbing technician that I needed for consultation with the furnace technicians was cancelled very last minute with no backup technician sent, and I had to spend time and energy booking another time with Falso. We booked another appointment, but I couldnt get the experienced plumber technician recommended by furnace technician for the job, so we arrange another technician to arrive the next day. But I specifically told the Customer Service Rep to make sure the plumber had all the repair supplies on hand for capping my broken and exposed pipe. The furnace technician Garrett was supposed to talk to the plumber coming to do the repair, but when the plumber repair person arrived, he had absolutely no prep information from either Garrett or my Falso Customer Service Rep to bring the necessary repair supplies. So a temporary tin foil tape was placed around covering. Not trying to be mean to repair man who was very nice and as helpful as can be, but I was charged a service fee for incomplete work as an Advantage member and all this was on Falso bumping my appointment in the first place last minute and not following through to make sure the service would be completed correctly and fully. I am hoping I wont be charged the second appointment to finish the capping of pipe job."

"Falso sent three technicians (one was in training) to my home the very day that I called. The technicians completely addressed the problem."

"Arrived when they said they would be here, very polite and respectful."

"Efficient and quick response to resolve my sump pump problem."

"Great job as always"

"Justin was very nice. I was told my service call was going to be $99 Nothing was wrong at my house. The guy was here 15 min assessing and they charged me a extra $79. Also o was told my appointment would be Monday evening by the first guy I talked to so I canceled plans I had going on. Just for 2 days later the lady told me they could come 3 days later . My biggest thing was the $79 up charge for Nothing even being done."

"Noone arrived yet. The last time you guys showed up was Tuesday. They said my furnace was not cleared from basement items so as to reach the furnace to work on it. They said to clear the basement items away and reschedule. I got the basement items cleared away that night and I made an appointment request for Wednesday 10am-12pm, which later that day they said they would show up a little after 6pm. It got dark and I got tired by 6:30pm and turned the house lights off and went to bed. I did call to say that I would reschedule online. Now I have made appointments for 10am-12pm Thursday (no confirmation letter and already gone by) and Friday 10am-12pm (no confirmation letter). I'm still waiting for an appointment confirmation. I guess I want an appointment in the time range of 12pm-2pm."

"As always, Falso was efficient, clean, and informative."

"first time in 60 years we had to call a plumer always did our own work. but Juston handled the job very well and had the drain pipe back working in a short time."

"Polite, friendly, skilled service person."

"Frendly professional service"

"Justin was on-time, friendly, and completed the work expeditiously."

"Excellent service. Quick turn around on my request for a quote and installation. Installer did an excellent job. Was friendly and courteous."

"Really only had the thermostat replaced always pleasant when here"

"Great service. A couple hours late schedule, yet was kept informed vis phone and appreciated the updates. Gary was super helpful and appreciated his courtesy!"

"He was pronpt, seemed thorough & pleasant."

"The tech was very professional and answered all my questions"

"Very personable guys. They were informative and a pleasure to talk with."

"Poor communication. Verging on awful. No excuse to use Covid as a reason to not inform customers"

"Guy do great to me and fixed adapter it was success"

"I had reported that the water heater wouldn't work, which meant all the sinks and the shower were on cold water only. But also that the house was cold. The technician recommended getting a new water heater and I agreed. They returned the next day to install the new water heater, but that only fixed the sinks and shower. But I need the house to be warm also, so did they miss a connection? I have already made a new service request regarding this matter, with an additional request for a color display controller to be installed for an overall upgrade to the heating needs of my home."

"Was very polite, prompt and courteous"

"Very professional, thorough, knowledgeable and took the time to explain what he was doing and why"

"your techs were personable, respectful of our home, informative and professional."

"Right on time very efficient professional well trained pleasure to watch"

"furnace is working"

"Techie explained his work to my satisfaction"

"Technician was unable to arrive during the window time"

"Prompt and professional"

"I started in May to get an appointment. In June I got a Sept 1 appointment, You cancelled. My next appointment was in October,"

"excellent service and expertise"

"Service techs were well informed and professional."

"On time Worked efficiently Offered upgrade suggestions"

"Mike was super - I informed him replacing the filter was included in our coverage and he called to verify - I was not informed that since removing the a/c coverage in May that it wasn't. After 30 years as a customer and paying for the special discount coverage since 2011 I have a couple of chgs. that need explaining."

"Justin was a very well mannered guy and very efficient at installing new water heater and taking old one away. Very impressed with one man show."

"the technicians were very nice, polite, and seemingly competent. the only issue i have is that when i asked for help setting my thermostat they looked at it and told me it was not programmable. i was surprised as i knew it had previously programmed for day and evening temps. later that day one of my children came over ,looked at the thermostat and programmed it easily. needless to say i was surprised the techs did not know how to do that."

"Your service was exceptional. And the tech who did the work was unusually polite, professional, knowledgeable, skilled & helpful. He deserves a bonus & a raise in pay. Because of his exceptional skills and knowledge I feel more secure than ever in my home. And if another similar problem ever occurs now I know not to panic & instead to simply call Falso! DrHaroldMandel.com"

"Very informative"

"The technichan was quick, efficant and answered all my questions."

"The tech was delayed and I never received a call until almost 1 on an appointment scheduled 11-2. Also, I scheduled online the appointment was accepted and later changed."

"He knew exactly what was wrong but didnt have part. We had to go to Lowes and get the part/install it."

"The both technicians were friendly and polite they did the work."

"Neat, fast and efficient"

"Constant cancellations & rescheduling"

"Tim was very polite and thorough Customer service rep. Always calls."

"Service provider was considerate, efficient and personable."

"Tech was efficient"

"I honestly can't tell how your company did.... I didn't turn the furnace on yet... The person who did the job was so nice to us, answered our questions..."

"The technician was NOT vaccinated."