Falso Service Experts Reviews

"Service done in a timely and helpful way."

"John was very thorough and explained problems he found."

"Tech was on time and courteous"

"He was very helpful and explained what he was doing."

"On time, friendly, professional and does a good job."

"Very professional."

"Sam was knowledgeable and fast. He explained everything completely"

"He explained everything and was very knowledgeable and courteous."

"He knew what he was doing, was careful... doublechecked things... Advised that we replace the capacitator now , which we did. Trusted his work!"

"Timely, polite knowledgable service technician."

"the tech arrived in the stated time window. knowledgeable and fast"

"The technician did a thorough job performing maintenance on my boiler, and answered my many questions."

"he did his job and was efficient."

"Nicole was excellant"

"John did a very great job & is very personable workman. We had a nice talk."

"On time. Polite. Professional."

"Pleasant, Efficient,Knowledgeable"

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"The technician did a great job."

"There was confusion on the original order. I called and had the plumbing team come back. They did an excellent job completing the job. I am very satisfied"

"Your technician Garrett is very professional, courteous, very knowledgeable the Lennox system. If he suggests a maintenance, I follow his advice."

"Nicole was pleasant, professional, and answered all questions clearly."

"Sam was very thorough with his maintenance of my furnace. He was also conscientious as I had had work done in the basement that put dust everywhere so he vacuumed everything real good."

"Very professional and well trained guy.... on time and explained everything clearly."

"Jon and his associate were very friendly and professional."

"We have been fortunate enough to have the same technician for the past few visits. She is very knowledgeable, easy to talk to, and professional."

"the tech was very knowledgeable"

"The technician was very polite, professional and efficient. I also received a call letting me know that hed be arriving toward the later end of the 2 hour window and he did."

"The tech came in, went in the basement and checked out our furnace, cleaned it. Did what he had to do, said everything was fine and left."

"Friendly and thorough"

"Technician is very courteous, pleasant, efficient and knowledgeable."

"Tech was very knowledgeable and neat."

"On time, professional & friendly"

"Technician was generally on-time, friendly, and seemed to do a thorough job of checking out HVAC equipment"

"The tech was knowable and very professional He knew about gravity furnaces"

"Very professional and informative!"

"Excellent service!"

"Dan is a real pro. Not all your technicians are as qualified."

"He was friendly and explained everything he did"

"John was friendly and thoughtful about putting on his covers on his shoes to come into main house."

"Guy was great , knowledge and helpful"

"On time. Communication. Positive attitude"

"Craig was professional, polite and kept me informed. He also worked with the office to correct the information on the equipment in our home as they had our previous address information in the computer."

"Excellent professional did the work. I recommend him and the company."

"I liked the fact he showed me his concerns and then explained what he recommended to be replace he didnt try to bull shit me !"

"Craig was very helpful in answering all my questions regarding future heating requirements. he did a good job checking my furnace and cleaning it."

"He did a very good job explaining everything and going over the furnace."

"Amount of time taken and willingness to explain programs."

"I couldn't be more dissatisfied with Falso. I will absolutely not be doing any business in the future. My heating and AC is being taken care of by another company. Please remove all of my information from your system."

"Craig was very well informed and customer service oriented"

"The tech was good and knowledgeable, gave me his input on a path forward but I've just had to have multiple techs out for the same issue several times in the past month and I'm still not sure it's resolved"

"Service was great, technician was very knowledgeable,understanding, and able to answer all my questions."

"efficient, careful, informative re what he did and what to watch for in the future. I will be moving soon, but I will call to have you check the system in my new home."

"Vergood"

"Technician was very prompt in arriving. In addition, he was very knowledgable."

"My concern is that additional services offered may be unneeded. Poor numbers were obtained prior to flushing with definite improvement obtained after. Still the technician pushed the additional service."

"The initial visit by Alex to identify the problem was successful but the needed valve replacement was not communicated ( very busy day for technician) so that I had to call and request another visit for the valve replacement. The crew came and said the valve had failed and then had to spend a couple of hours to drive some place, procure the valve and install it. It just seemed it could be a more efficient system."

"Friendly professional personnel who share knowledge about care and operation of equipment with owner. Reported within scheduled time or notified of adjusted time."

"Garrett checked our furnace and showed us cracks in our old 31 year old furnace and suggested we need a new one. Rhonda Dudley gave us prices for replacement. Falso's prices were ABSOLUTELY WAY out of any competitors pricing. Our new installation for the same equipment was less than half Falso's quoted price!"

"John was courteous and efficient, being very patient for my furnace to "kick in" after servicing. Also, he seemed knowledgeable and comfortable working on my old (but great!) old boiler.l"

"Your tech did a nice job by identifying issue and was able to locate a part and install so that my family and home could be warm again."

"Nicole is thorough and provides clear explanation for work done. Nicole is also very pleasant and nice to work with, as well as professional."

"Very friendly, on time communication was good"

"John was professional, answered my questions and did his job thoroughly."

"System checked, filter changed & humidifier & tunes."

"Very quick response (on a weekend!) when our furnace stopped working. Mark was able to get it working again and Dan arrived on Monday to install the new part. We received phone calls telling us what the timeframes would be for their arrival and then followup calls. Excellent customer service."

"Service Technician was efficient, professional and knowledgeable. He answered all of my questions and made good suggestions about possible addition of a UV light and charcoal filter."

"On time. Did a great job. Explained every thing that was done."

"tech was very professonel"

"John made sure to explain everything in a professional, friendly, and with in a manner that was not ckndescending"

"Nicole was very personable, knowledgeable and provided excellent customer service."

"We didn't see the technician do much of anything for the price that we are paying it is unacceptable. We received an email stating the filter was changed but our Nest thermostat is stating we need a new filter. Not to mention we already had our own new filter laying next to the furnace awaiting it's next change date. Just bit worth the money which is why we're cancelling. We also asked to have the service cancelled at that appointment & the services were not. We were told that along with our service we would receive a call from a plumber to schedule a visit for plumbing but never received that call. I requested a copy of the ?? we were signing up for and was told there was not one and that we could cancel at any time. Now I'm being told that we owe an outstanding balance"

"gentleman was very polite, knowledgeable, & efficient"

"Rating only an 8 due to tech being late, apt was for 2-4 pm, arrived at 5:30 pm. Did get notification he would be late but still waited around."

"Service rep was very personable and professional."

"John was very friendly and knowledgable. He gave me some advice about my thermostat as well."

"The technician was fantastic. He did a thorough job, and answered all of our questions. Very professional. He is definitely a good asset to your company."

"questions answered, professional explanation of parts that might need replacing, superior workmanship ,"

"Punctual, professional and friendly."

"on time - pleasant - efficient"

"Falso technician provided efficient service in the friendly manner."

"The technician showed up on time, completed the service in a professional manner, answered all questions."

"Mark was very thorough with everything, friendly, professional, helpful."

"They came on the early side of the time they said they might be there. The two men where friendly, professional and answered any questions we had. They covered their shoes in the house. Told us exactly what they were going to do."

"I called at 6:00 am, the answering service lady was very none committal, I said the furnace is not working and it is 63 degrees in the home. She said the only opening i have is between 8-10AM. The Technician arrived at 11:05 and left at 11:56. 24 HOUR CUSTOMER SERVICE?"

"Alexander was prompt and used boot coverings when entering the home, very professional. He did a great job checking the system and offered advice on improving the heating system. also suggested info on the AC for summer. Great job."

"John took the time to explain what he found about the furnace and discuss options."

"Your technicians did a thorough job with maintenance on my furnace."

"We had no heat and when he left we did."

"Friendly, courteous and helpful."

"A lot of good information about my furnace was provided"

"Professional, knowledgeable, courteous"

"The tech was very helpful and answered any questions I had."

"our technician was prompt, friendly, professional, spent extra time explaining things and answering questions. We are very happy with the service we received."

"Because how do you work with somepne else talking to you from Falsos."

"Prompt and friendly service on a night call. However diagnosis of problem and determination of parts needed all incorrect."

"Technician explained in detail and even mentioned issues that needed to be addressed in other areas, such as the exhaust hose to my dryer (which will save me money and problems in the long run)."

"fast and informative"

"fast response efficient and speedy repair"

"Very qualified technician."

"I had my furnace cleaned and checked in Oct. for the winter and everything was then fine and then I loose heat and water for over a week in Nov."

"They installed an entire heating and cooling units in one day. Very professional in their work."

"Very polite an friendly"

"The gentleman was very professional and through."

"Alex was fantastic. He answered all my questions and gave me some great tips"

"Your technician and on the road customer service person were great"

"John was very professional he kept me informed on what he was doing."

"Technician was friendly, professional and knowledgeable."

"The technician is professional, and knowledgeable."

"Came at expected time, helpful and courteous"

"Very friendly and very thorough. Explained everything and answered all questions."

"Answered all my questions to my satisfaction. Gave very important and helpful advice."

"quick, nice and efficient"

"The gentleman was very professional"

"Professional manner, protected flooring with his shoe covers, explained what he was doing, pleasant."

"Diagnosed the issue but didn't have the part. Said someone would call to set up another visit. No one has. We have no heat."

"I was given good information."

"Kind technician and solved our problem"

"came on time inspected in timely fashion very friendly"

"Plumber was very knowledgeable and polite. He explained everything and showed me the problem. He worked efficiently."

"The technician was polite, friendly, explained what he would do."

"Every went smooth"

"Handled questions and concerns"

"Frendly professional service"

"Delay in arrival was disappointing although the update phone call was appreciated."

"Followed through on the appointment time and dispatcher (Kate?) kept me informed of schedule during multiple phone calls."

"My Falso professional detected a problem with the pressure gauge that we did not know existed. He was courteous and knowledgeable. I would have rated his service a 10 except, even after the service, there seems to be water leaking from the furnace."

"Arrived at 23:15 and took care of the problem promptly."

"Arrived soon after calling for service; completed the job efficiently and effectively."

"Super individual - very friendly - courteous- knowledgeable - excellent service :)))"

"I paid the Service fee but still went without heat overnight. But, I realize you can not get a warehouse full of parts in a van.And I also realize you cannot get parts at 10 pm. So he did what he could."

"Very professional and informative"

"Technician on time, very pleasant and completed work on a timely basis."

"Bill is excellent and your phone person is also!."

"He didnt even try to take his shoes off. I have a 7 month old thats all over my floors. He also tried to rinse caulk down my bathroom sink - it was stuck around the drain. Luckily I found it in time before it dried. I then found dried caulk handprints all over my bathroom hand towel."

"I don't believe that the warrantee on the furnace was ever explored. The furnace was only 7 years old. The tech mentioned it to me that it might be still covered under warrantee. He also had written it down on the paperwork. The tech was very professional and courteous."

"Nicole was on time very nicely appearing and polite."

"The service tech was friendly and professional and explained every step of the process as he serviced our furnace."

"Very detailed information as to what was happening with the furnace."

"Mark was excellent, extremely helpful."

"Parts installer was great"

"Her was competent and polite."

"He was very thorough and checked all that I asked of him. He was polite and informative."

"Very professional!"

"Courteous, timely, efficient, thorough"

"she was very nice and on tine for the service appointment."

"I was told part would be 5-7 business days. I received an appt. confirmation email for Thursday. So I stayed home from work that afternoon. THen I got another appt. confirmation for Friday. Again I stayed home from work. When nobody showed I called only to find out it was a mistake and after a full week the part hadn't even arrived yet."

"Nice job as usual. The people are very personable and friendly."

"Technician Garrett made quick work of the problem at hand using a simple technique with professional courtesy."

"On time, thorough and very polite."

"They were very polite and informative and I was very satisfied."

"Efficiently done and he answered all my questions and put my AA batteries in the thermostat at my request. Very friendly too."

"Your service men seem to be very qualified and I feel quite secure when they have finished servicve."

"Tech was timely, and efficient, professional but friendly."

"He did everything needed and was extremely professional and knowledgeable."

"Both Dan & Paul were on time, courteous and professional. Clearly broke down and explained equipment functions & processes."

"I am pleased with the people who work there. they are knowledgeable and personable."

"Nate worked with me to get a energy efficient furnance/ ac within my price range."

"Very nice and he did good work"

"tech admitted to me and my receptionist that furnace works, supposedly cleaned and tune up two furnaces. Next day, furnace doesn't work. Had another company come our, showed me what they didn't do"

"Nicole is awesome. I would like to have her every time. She explains things to you."

"Not sure if all was actually checked"

"Communication, professionalism, knowledge were all very good. Two things I didn't like: When everything was put back together there was one extra screw sitting on top of the unit. Felt like they kept trying to sell me long term maintenance or services."

"quick and friendly"

"Jon was very helpful with questions I had. Also, tech. arrived within the appt. window."

"The technician was courteous and took the time to discuss the potential issue with me, explaining the next steps."

"Mark said i needed a Condensor and that someone would call me within 24 hours to schedule ... that was a week ago. I get charged $95 for him to look at it when I have a contract with Falso and someone was recently here to inspect my equipment and the job does not get finished. Not very happy."

"Sam and Rhonda did a great job and answered our questions about our furnace and more!"

"Excellent, professional service! Nicole is an outstanding service technician, she is professional, courteous, respectful and friendly. She explained the issue with my mothers boiler, fixed it and recommended the 10 year maintenance agreement which we purchased. Nicole is an asset to the Falso team, plus my mother loved her!. lol. We will always request Nicole in the future!!"

"Jon was very nice and took time to explain things as he worked."

"John was very thorough - cleaned & vacuumed the furnace area and explained whole house air "purifier" - installed Capacitor and showed the condition of the 12 year old one and what it's function is."

"He was very professional and explained the process. All my following responses pertain to Shaun. He was excellent nut had several problems when it came to scheduling and the appointment times ."

"The service was very prompt and professional. The price was just too high compared to other bids"

"The service tech did a great job. Nice man...Boy"

"Service tech was moderately unpleasant. He was exaggerating minor issues with the furnace."

"Knowledge, professionalism, timely work ccompletion and good description off the work to be done."

"The technician was very professional. She arrived in a timely manner, introduced herself and went straight to work. The work was completed well."

"John was very nice and very informative."

"Informative, helpful, friendly tech"

"Thorough and diligent Alexander has come before and his expertise is apparent"

"The technician was very professional and knowledgeable. Was very kind to the fact that I had two little kids home and he didnt seem aggravated if they were around him."

"The service visit went fine."

"Nicole is timely, courteous, efficient and I am comfortable having her perform the work on my systems."

"Not competitive price at all. I know you get what you pay for but $6000 more is a little much"

"Technician was informed and explained a lot about the heating system. Very pleasant"

"Excellent service, read ans below"

"Sam was professional and knowledgeable."

"Very fast to come ,worked very fast ,found the problem & replaced the thermostat. Fixed the problem, knew what should be done fast. I was very pleased with the service that I got."

"He did what he was sent to do , thats al !"

"Did his job. Attitude seemed just ok."

"He knew what had to be done, he was efficient."

"Didnt do any repairs whatsoever and tried to sell me a new system instead of replacing a $35 part"

"John was very thorough with everything explaining needs and maintenance."

"Sam was thorough, knowledgeable, and friendly."

"Nicole had an excellent knowledge of our air-conditioning and heating system and took the time to show us on the units what was failing and why it should be replaced."

"Alexander came in. He looked things over throughly. He cleaned what was needed. He did so in a timely manner."

"He was polite and made a thorough inspection of the furnace and left everything neat, clean and in its proper place."

"Arrived on time, got the job done, professional."

"technician was quick to find the problem that the wires from the furnace to the thermostat "melted". the furnace was just installed in january, so how do wires melt when the furnace hasn't been used all summer, sounded like the wires were not installed properly the first time"

"excellent service"

"Technician was polite,informative and professional...as usual...great service, happy customer!"

"Girls were polite, intent on gettng work done, friendly, instructed me on future needs, Did a good job, and done in less than an hr."

"They did not put a new filter in my furnace."

"Alexander was right on time, very thorough, very courteous and very professional"

"It's too expensive."

"He is a great guy and his service is very detailed and shows concern for his customers"

"John had a bad attitude, and was very disrespectful. Left me with a bad impression of your company."

"They arrived on time. Explain to me what they doing and how long they would be. Gave me suggestions on what I should do"

"Problem solved"

"Prompt, efficient, didnt make a mess. We have this done every year."

"Was on time and talked through the process. Explained everything very well"

"Alex came on time, was very courteous and professional. Alex took his time explaining to me the error code, issue and how to resolve the problem. Alex fixed it in about 15 minutes and didn't attempt to sell me anything that I didn't need."

"A very polite young man"

"Your technician arrived at the time mentioned, was polite, and knowledgeable."

"No problems"

"Service was great and technician polite and courteous"

"The service tech (Alexander) was very professional and provided us with important information regarding our system."

"Service was timely and the Service Expert was an excellent communicator."

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"Third time using Falso , professional work . You engineer didnt offer information or alternative to thermostat. It was digital or nothing."

"Knowledgeable and personable."

"They found the problem immediately. They were kind and gentile with my stupidity."

"Timely response. Diagnosed the problem and repaired it successfully."

"Great service by technician."

"Technician was courteous and conscientious."

"They were. On time and solved my issue"

"He was very informative & we got a thorough furnace cleaning"

"Very conscientious, could answer questions and concerns so we could understand and apply."

"Claimed I needed a new hot water heater with blower; my old one is still working like a charm"

"Informative, excellent efforts at closing, but made me feel like he thinks he was the most important person there."

"The service technician (not sure, but I think her name was Nicole) was greatefficient, professional, and nice. And, she arrived early!"

"Knowledgeable & friendly"

"Friendly, answered questions"

"Very professional and informative"

"Good service, but was postponed because of emergency with a customer. However, but both of your employees were very professional in getting us the service we needed."

"Alexander was businesslike, efficient, and personable, simultaneously -- not an easy triad."

"Alexander was very thorough in explaining what the status of my furnace was, repairs needed, and service options available. The price of the services received was reasonable and completely explained."

"Explained everything"

"He did a good job and gave us tips"

"Maintenance was prepared and thorough"

"The technician was very professional and courteous. Kept me informed of all he was doing."

"Have used service for past 6 yrs and have been very satisfied"

"He did a very thorough job and was very polite and personable"

"Both techs were great , knowledgeable about my electric furnace"

"technician thoroughly examined furnace, cleaned it and explained what he was doing."

"Samuel was very friendly technician"

"Knowledgeable and Caring about informing customer of what done."

"The technician arrived on time (was even a little early, and I had a phone call informing me of that) and was very polite and professional."

"William was very helpful, but the problem unfortunately required additional services from another company on another day to fully correct the situation"

"Nicole was professional, helpful, and friendly and I would request her in the future. I would have given her a 10 but there is always room for improvement."

"Technician was awesome, friendly, informational and professional"

"Tech was very efficient"

"Technician performed in workman fashion."

"Technician arrived on time and went about job promptly with no wasted time."

"nice guys"

"Professional and courteous"

"Service was quick and efficient."

"Techs addressed the issues needing care, explained what they were doing, and why."

"Service was exactly what we requested"

"Service Expert was knowledgeable, good communicator, explained condition of furnace in terms I understood and did his work in a timely manner."

"Nicole.was professional Learned, and well.trained She deserves a raise!!!!"

"They were very informative and professional. They did their work in a very timely manner. They were also very pleasant to deal with."

"Fast yet thorough service."

"Very courteous and informative technicians"

"TECHNICIAN PERFORMED HIS SERVICE TO OUR NEW AIR CONDITION PROFESSIONALLY"

"Technicians are always knowledgeable, efficient, timely and on time, clean, trustworthy, and informative."

"Both techs were professional and they took time to explain a few things to me. Also, they cared for our home and did the job quickly and avoided spills on rugs etc. they went the extra mile- thanks to both"

"service tech seemed todo a thorough job & wasveryhrpful in answering my questions."

"Overall Garrett and the trainee John were good. However I noticed neither put on the protective shoe coverings technicians normally put on when entering the house. Also I saw John dump some of the contents from his travel mug into my driveway. Luckily my irrigation specialist also arrived and he sprayed the area to clean it up."

"ease of scheduling"

"The expert analyzed my problem with the newly installed on demand water heating system but I have not yet taken the remedy he advised. Therefore I cannot verify that it has been solved yet."

"The Technician was very polite, seemed very competent."

"Tech was nice and friendly"

"Nicole was very through and nice. She spent time explaining our options for extended service protection."

"Rhonda was very patient answering my questions and explaining my options. She is also very personable. John and Alex were professional and explained the products to me. They were also very pleasant. You should be very proud of your training department for turning out such professionals."

"Tech. was knowledgeable and efficient."