Falso Service Experts Reviews

Average Customer Rating
4.6/5 stars based on 5,239 Reviews
patrina S.
syracuse, new york
tsutomu N.
syracuse, new york
"Under the Covid situation, the service was conducted with a minimal contact, which we appreciate."
yingyi F.
manlius, new york
"Since there was no real issue with my water heater the technical didn't charge me for the service. That's good customer service. Will use you again when I need to do my annual maintenance."
fernando L.
east syracuse, new york
"The technician did what had to be done in a reasonable amount of time"
ted N.
syracuse, new york
"Professional , courteous and arrived few minutes before start time"
george D.
syracuse, new york
"Courteous, professional"
madeline R.
manlius, new york
"Yearly furnace maintenance..tech left before checking that the furnace was on and working..i had to call someone else back the next day because we had no heat."
tonya W.
liverpool, new york
"The employee was very helpful in identifying our problem and informing us how Falso could help. I also appreciate that the evaluation was customary."
pat L.
liverpool, new york
"On time, seemed very thorough, very professional. Made sure I understood the info"
brian K.
minoa, new york
"Efficient and courteous"
joan Z.
fayetteville, new york
"Technicians were thorough and professional. They explained what they were doing and why."
jim R.
baldwinsville, new york
"He explained why he was late getting to my appointment and got right to work. Great customer service. A person from the office had called prior to advise he was going to be late."
viola R.
syracuse, new york
daniel W.
north syracuse, new york
"Finally fixed the problem with the furnace on the third try"
steve B.
cazenovia, new york
"He came right away and got our heat working in very short order."
anna desocio D.
syracuse, new york
"courteous and professional service"
linda W.
syracuse, new york
"Arrived on time and did a great job."
christophe L.
syracuse, new york
william sr S.
fayetteville, new york
"They were thorough and told us what they were doing"
kal A.
syracuse, new york
"Garrett was great. I thought I was going to get a 'pre-arrival' call and I got the call when he was already in the driveway. Maybe the practice has changed."
james L.
fayetteville, new york
joan H.
syracuse, new york
"Came within the time specified. Did job efficiently. Shared new info about our furnace. Clean. Courteous. WORE A MASK - THANK YOU!"
mark T.
fayetteville, new york
"First contact with Falso associate was after I called to see why I had not been contacted after filling out an on-line form. The person I spoke to was an answering service. Then several days later a person called and said they were at the house to quote my project. I replied that I still had not spoken to anyone yet to set up an appointment. Now I am getting a survey to complete? I really dont think I want to do business with you. Thank you but no thank you."
jessica K.
syracuse, new york
"Nicole was extremely knowledgeable and helpful."
michael B.
bridgeport, new york
"Never heard back you your field person."
cynthia B.
syracuse, new york
"Technician was pleasant and efficient but left tools behind and didn't have the replacement filter with him. This will necessitate a return visit to install it."
christina P.
dewitt, new york
"prompt, courteous, efficient"
ann T.
fayetteville, new york
"Courteous and knowledgeable"
eric B.
syracuse, new york
"There was some confusion about the date. We were given an original date of August 25. Not a big problem."
james D.
fayetteville, new york
"He did through service and pointed out I had humidifier filter in wrong"
lynne B.
chittenango, new york
"Very nice from the first phone call on"
richard P.
chittenango, new york
scott B.
baldwinsville, new york
"All good but looking for a company that can prevent my issues not have to fix them."
john T.
dewitt, new york
"Excellent technician"
tom G.
e syracuse, new york
"Quick and professional. A job well done!"
daniel S.
syracuse, new york
robert E.
liverpool, new york
"Very informative and Nice people"
jim A.
syracuse, new york
"Samuel arrived within the scheduled time frame, was very personable and efficient in carrying out the inspection and service."
nancy M.
syracuse, new york
"Quick service during the oppressive heat, on a Sunday night. Nicole and Sam were great employees. Friendly, kind, professional and easy to talk to."
barbara F.
liverpool, new york
"Wasn't home at time of service. I've always been very satisfied with the service provided"
melissa B.
e syracuse, new york
"Nicole was efficient, friendly, professional, respectful to my home and patient with my yapping dog."
mary barrett B.
syracuse, new york
"The response time was great. A/C not working and someone was here within 2 hours"
martin R.
syracuse, new york
vars S.
camillus, new york
"polite, efficient, timely"
kelly D.
tully, new york
"on the first visit he repaired part of the hot water heater but missed the main problem, he told me we had hot water but later that afternoon we discovered we had none.. Yo didn't send a repairman until monday so no hot water all weekend."
chester W.
syracuse n, new york
"Friendly, informative, thorough"
george R.
cicero, new york
"The technician was thorough and courteous."
judy B.
liverpool, new york
"Mike was terrific! On time, courteous, knew just what to do, explained what was wrong with my outside plumbing and gave me an estimate of what it would cost me to fix it. He was efficient and a pleasure to have around. Tops in my book!"
chris D.
jamesville, new york
"Knowledgeable, helpful, explained everything well, answered all my questions."
tom S.
central square, new york
"I never received a quote."
zac M.
mattydale, new york
tiffany O.
syracuse, new york
"The work done was fine but there was a mess left behind"
william H.
liverpool, new york
julie S.
liverpool, new york
"Sam was personable, took off his shoes, went right to work and answered my questions."
john R.
manlius, new york
"Bill answered all of our questions and suggested several options. Can't wait to start our project with you!"
dan S.
syracuse, new york
"very knowledgeable and helpful in explaining things he did"
bob E.
syracuse, new york
"The technician Was very knowledgeable and explained everything So I understood what was going on"
david F.
manlius, new york
"Tech arrived on time; worked expeditiously and kept us informed of status, work to be done, and outcome of tests. Excellent communication. Only concern was need for return trip to completely resolve issue."
virgina C.
brewerton, new york
"was efficent"
richard M.
east syracuse, new york
rosario G.
syracuse, new york
"reprsenative was the only one able to get my Lenox smart thermostat to work"
claudette G.
fayetteville, new york
"Because Nicole always makes sure to do everything perfect."
brenda O.
syracuse, new york
"Because the service was provided in a timely manner and the technician provided all the information I needed."
meg K.
tully, new york
"Polite, courteous, and eficient"
carole S.
syracuse, new york
"Nicole is very thorough."
patricia C.
baldwinsville, new york
"It took three visits before anyone checked for a leak which was the root issue."
ruben C.
syracuse, new york
"Nicole was very professional and enthusiastic about her job, just as she has been in the past."
jim R.
liverpool, new york
"Was very thorough"
jeff/julie B.
manlius, new york
arsenio W.
syracuse, new york
ralph J.
fayetteville, new york
"We are uncertain. Niclole advised us that a part was cracked and needed replacement. Sam came. At first he said he needed help to lift heavy equipment. Then he returned to say the part was not broken, did not need replacement. That's it/"
marsha K.
syracuse, new york
"Tech was very nice and explained everything"
nancy B.
north syracuse, new york
joe L.
skaneateles, new york
john L.
manlius, new york
roseanne G.
syracuse, new york
sarah C.
camillus, new york
"Garrett was professional and knowledgeable"
lee S.
syracuse, new york
"Once again William exhibited his professional knowledge, technical skill(s), consideration and putting in that extra effort to make certain all plumbing work was completed to my satisfaction and not only operating correctly but also efficiently. I had the opportunity to observe Bill working firsthand and because of his quality workmanship, technical knowledge and professionalism....any future plumbing needs that my family or I might require will definitely involve Falso with us making a request for William to be on site do the work. He is a fine representative for Falso as well as true professional."
james V.
syracuse , new york
"Very courteous. Explained service and possible problems well. Presented options to consider but not high pressure sales pitch."
david A.
baldwinsville, new york
"Technician was prompt, courteous and skilled."
david D.
fayetteville, new york
"Tech was on time and went right to work."
margaret K.
fayetteville, new york
"She was excellent"
anne K.
fayetteville, new york
alan K.
e syracuse, new york
"They were on time"
maureen M.
dewitt, new york
marjorie K.
mattydale, new york
katherine K.
cazenovia, new york
karol G.
syracuse, new york
"Garrit was personal and efficient. He found the problem quickly and fixed it right away."
debra L.
syracuse, new york
"Prompt arrival, focused on the task at hand, clean and complete installation. Polite and personable, explained everything."
jody A.
baldwinsville, new york
"On time. Pleasant. Knowledgeable. Buffalo Bills fan"
frank C.
liverpool, new york
"The tech was very very good, and he was a gentleman very polite."
bill Y.
mattydale, new york
"The guy was very friendly. He came and got right to it and finished pretty quickly."
michael C.
syracuse, new york
"Clean, professional and courtesy folks."
dallas B.
fayetteville, new york
brian C.
clay, new york
susan L.
manlius, new york
"On time, explained the cure and did it..."
victor B.
baldwinsville, new york
"The technician was polite and such a thoughtful, knowledgeable man"
casper S.
fayetteville, new york
william N.
dewitt, new york
"Very patient & competent"
lee S.
syracuse, new york
"Bill did a great job with all the plumbing work that was requested. He was extremely knowledgeable, professional and considerate. Bill took the time to explain why work was being done in a specific way as well as alerting me to other potential damaging trouble areas. Definitely an A+++ experienced technician!!"
richard B.
baldwinsville, new york
"Common sense approach to HVAC maintenance in the time of a pandemic."
john S.
liverpool, new york
"Past service would take longer than 30 minutes."
william N.
dewitt, new york
"Very efficient cant ent"
dr cowart C.
syracuse, new york
"Technician was very polite, considerate of our home and family and completed her tasks as expected."
john T.
liverpool, new york
"Had to wait 24 hours for a technician to come out & tell me we probably had a leak in the A/C system which I was pretty sure was the case before we even called. Said it would be "very expensive" to recharge the system and leak check it. Money would be better spent on a new system."
maria N.
syracuse, new york
"Courteous, efficient, friendly"
jane T.
skaneateles, new york
"helpful, informative, competent, knowledgeable all is now working well...and I plan for it to continue"
cathy E.
fayetteville, new york
paula K.
fayetteville, new york
"Dave checked the plumbing & Craig checked my AC. Both were thorough, informative & a pleasure to work with."
jody B.
manlius, new york
diane S.
camillus, new york
"Very polite, neat, efficient."
june K.
syracuse, new york
"The service was satisfactory however I called to request a copy of the services I received because I have an email address but not a printer to take it off computer , so in the future Id appreciate a copy when the technition completes the job and leaves my home. Called with this request on Aug.4th so will check mail for copy of service. June Kosko"
nicholas R.
cicero, new york
"Hot water heater installation went quickly and relatively smoothly; there was a persistent gas leak that required 2 visits to fix."
james T.
baldwinsville, new york
"Fast plumbing analysis, good advice for work to be done in the future."
mr norsen N.
kirkville, new york
"Good service"
erin P.
fayetteville, new york
"Plumbers were thorough, polite and wore masks. Mostly because there was an error in diagnosis originally and they came back out promptly and free of charge and made the correct diagnosis."
jason P.
liverpool, new york
"Nicole was friendly and helpful."
jane O.
syracuse, new york
carol G.
camillus do not call, new york
"This technician did not seem as professional as those I have had in the past. He asked to use my rest room - which I did allow, even though I felt a bit uncomfortable doing it during the pandemic - and then he forgot his water bottle in there as well as forgetting his hose outside."
errol M.
east syracuse, new york
"very friendly and knowledgeable"
james T.
baldwinsville, new york
james C.
liverpool, new york
stephanie C.
liverpool, new york
tom A.
jamesville, new york
"On time, thorough review, clear communication of results."
cindy C.
cicero, new york
"Prompt-very good at what he did.Thought the price was rather high!"
dan M.
cicero, new york
"repairman was very knowledgeable"
carolyn B.
syracuse, new york
"The job with which I needed help was actually a very small job. However, Garrett, the technician, handled it with professionalism and common sense--an unbeatable combination. He was also very patient in explaining what had happened to the system. Falso is fortunate to have Garrett in its employ."
karen L.
syracuse, new york
"Courteous friendly technicians"
james C.
fayetteville, new york
"Efficient and prompt"
robert W.
liverpool, new york
"He was polite, wore a mask,very pleasant to talk with and very satisfied with his job"
tony C.
marcellus, new york
"excellent work by the service technician was informative about all procedures and issues and very courteous"
catherine B.
minoa, new york
"Technician was efficient, on time and polite, listening to my concerns and explaining what needed to be done to fix the leaks."
curtis M.
liverpool, new york
"Fast & friendly service"
rosalie S.
syracuse, new york
"After the first evaluation, timing was totally out of sync for scheduling. It was finally good and the outcome was excellent."
sharon G.
liverpool, new york
"Nicole has been my technician for years. She is very kind and professional."
carole S.
syracuse, new york
"He did a thorough jobb."
scott M.
manlius, new york
"Pleasant gentleman to work with."
kathy B.
manlius, new york
mike D.
camillus, new york
"The plumber was excellent and thorough. The time frame of appointment was extended 8-10 turned into 10-1."
david B.
skaneateles, new york
"Garrett was very polite, professional and helpful."
james O.
skaneateles, new york
"The answering service was efficient. The technician was on time and informative."
emily T.
east syracuse, new york
"The tech was super nice!"
narasipur S.
syracuse, new york
"Today's service was fine, but I am puzzled by the fact that we have a service plan and the technician has just checked the AC unit 4 days earlier. All was fine. What was the point of that if we ended up with a $300 repair bill to replace a bunch of failed parts. I think we need to get a discount for a useless routine service visit."
william M.
liverpool, new york
shirley M.
camillus, new york
"Excellent service man"
tom B.
syracuse, new york
"Fast and efficient"
peggy F.
syracuse, new york
"Nothing was done because my cat uses the crawl space as well. It was discoucerting to have the workman say he would have to turn off my hot water tank when I had had the pipes separated (possible CO leak) for several months. So I signed a waiver and will hope for the best alternate solution."
phyllis A.
clay, new york
"Nicole was very good"
melissa A.
syracuse, new york
"Arrived when they said they would, Worked until job was complete and stayed until a leak was resolved. Cleaned up afterward. Friendly and polite."
david P.
syracuse, new york
"Garrett is awesome as is Dotsie. Our issue is more with staffing levels and the two prior company requested time slot cancellations due to the high call volumes from our uncharacteristically early and long standing heat wave. Management depletion also didnt help the situation. Situational score NOT A PEOPLE SCORE."
cheryl G.
fayetteville, new york
"The tech was polite and thorough. He explained the process and results."
walter D.
syracuse, new york
stan L.
manlius, new york
"Sam was prompt, informative, and got our air conditioner working!"
kirk D.
manlius, new york
"First Tech came to my house and could not find what was wrong. Thought the water leak was my boiler. Second tech came later in the day who was suppose to be a boiler specialist. He diagnosed the problem of a broken pipe underneath the slab in my living room that leads to my kitchen. To fix the problem the stab would have to be dug up. Your company does not do that work and he referred me another company. The first Tech shut the water supply off to my house and the second tech could not figure out how to turn it back on. He informed me the first Tech would be back tomorrow between 8:00 am and 10:00 am. He never showed and I was without water. I called another company and they immediately diagnosed the problem as a broken pipe from my well."
sue M.
clay, new york
"He explained everything that was going on. Very friendly."
virginia L.
n syracuse, new york
tim D.
syracuse, new york
"He had good information and explained things well."
deborah D.
east syracuse, new york
"Technican checking the A.C.was fine. Plumber adjusted the temperature in hot water tank without asking me."
richard M.
chittenango, new york
"John arrived right on time when notification by phone said he would! We have been Falso customers for since 1992."
kayla C.
baldwinsville, new york
lesya N.
syracuse, new york
james M.
clay, new york
"Very professional and informative"
rosemary B.
fayetteville, new york
dr grassl G.
manlius, new york
"fast, efficient, friendly service"
john L.
manlius, new york
"Sam diagnosed the problem quickly and provided a direct, logical explanation for it. We will ask for him on future maintenance calls."
donnie R.
fayettville, new york
"plumber was polite addressed the issues and I will call back next week to use your services again for other things I need to do"
tiffany S.
nedrow, new york
"Friendly and explained the service rendered"
thomas H.
n syracuse, new york
"My appointment was scheduled between 8am and 10am and at 10:30am I had to call you to see if he was coming. The tech finally showed up at 12:30pm."
don M.
liverpool, new york
"He was very pleasant and explained everything he did."
eric N.
liverpool, new york
"He did a great job and was courteous."
william L.
syracuse, new york
"Quoted me prices on two higher efficiency a/c units than my older furnace Would allow. I would pay almost twice as much and receive none of the benefits."
bruce W.
dewitt, new york
william P.
syracuse, new york
"Scheduled appt. while returning home from out of state called to verify we would be home for the appt. they advised us the appt. was cancelled however, no one had called us. would not have returned home if we knew. Waited a couple weeks and they never called to reschedule. We called and they rescheduled. Poor communication."
zig B.
camillus, new york
"Timeliness of service though cost was a little high."
richard C.
chittenango, new york
"The technician was very professional and courteous."
richard P.
syracuse, new york
"As per service contract and our request he did not install new filter for air conditioning unit which is supposed to be renewed annually. He seemed puzzled as what he was supposed to do, gave it the once over and was gone within 15 minutes. Technicians used to be much more professional. Also, it seems it is always someone different who shows up."
sherry G.
dewitt, new york
"The service technician was very knowledgeable and efficient."
kim W.
camillus, new york
"Alex was very pleasant and polite tech. Dealt with the problem quickly and efficiently."
barbara M.
syracuse, new york
"On time and very efficient"
craig M.
liverpool, new york
"Could not get an appointment initially, but when I called the local number instead, you were able to squeeze me into the schedule."
robert C.
clay, new york
"The professional way he did his job."
apinya K.
minoa, new york
cathy W.
east syracuse, new york
"The technician did not know that he was to service both AC and furnace, even though that was how the appointment was confirmed. This has happened before. You need to improve communication with technicians. Also, I did not receive a call before he just showed up. Otherwise, he did a great job."
timothy K.
syracuse, new york
"Dave did a great job diagnosing the problem and explained to me"
natalie S.
syracuse, new york
"The service members that came out to my house convinced me that my furnace that is brand new was actually 20 years old and tried to up sell me a new furnace and ac unit which would have run me around 10 grand. I used the same website and serial number the technicians used to age my furnace and it confirmed that it was manufactured in 2019, for my own peace of mind I even reached out to my realestate agent and procured the recipt from the furnace installation and called the company to confirm the transaction."
katherine S.
chittenango, new york
"I was told you couldnt come unless the landlord call and that you cancelled my apt then the guy came anyway and charged us $200"
claudette G.
fayetteville, new york
"Because Nicole is Awesome and dose wonderful work!"
cory P.
dewitt, new york
sherri D.
syracuse, new york
"I only received an estimate, but Rhonda was very thorough and professional. My only complaint would be that my appt email said 10:00 and Rhonda came at 1:00. I think there was a miscommunication somewhere."
judy G.
solvay, new york
"Tech was informative and very professional"
steven F.
syracuse, new york
"William was very efficient, knowledgeable, and professional."
tiffany O.
syracuse, new york
"The technician was informative, thorough with his work,( despite the outside temperature almost 100°), and he had a pleasant disposition which was great!! We were pleased with our service."
jeff N.
manlius, new york
"Quick, pleasant and very helpful"
walter H.
liverpool, new york
nick R.
manlius, new york
"He did a very good job fast and efficient."
sue R.
manlius, new york
"From the office staff keeping me updated on appointments and arrival times, to office staff being patient with my questions, and to the punctual arrival of technician and their attention to detail and questions attributed to the rating of 10/10"
anthony R.
baldwinsville, new york
"Knowledgeable service ...the technician was on the ball and fixed the issue in Avery timely manner."
craig C.
dewitt, new york
"Falso Service Expert was very efficient and well equipped for the job."
fallon F.
skaneateles, new york
bradley F.
baldwinsville, new york
"Technician was knowledgeable friendly and careful with COVID Guidelines while entering the residence"
mark S.
camillus, new york
"Knowledgeable technician, courteous, on time, explained what the problem was in detail"
madeline R.
manlius, new york
janet W.
n syracuse, new york
bob K.
n syracuse, new york
jeff K.
manlius, new york
"On time and efficient."
ralph R.
skaneateles, new york
"No follow up occurred as I was told on July 2 and today is July 9. No follow up occurred as I was told on July 3 by two separate calls and today is July 9. No follow up occurred as I was told on July 6 and today is July 9."
david R.
syracuse, new york
"Went through all the plumbing sites in the house"
robert R.
manlius, new york
"We have been extremely satisfied Falso customers for over 30 years. All the new products have been outstanding for many years before replacements from Falso. The annual check ups and cleanings have maintained the long life of all the products! Beginning with the telephone operators, salesmen/women and technicians through the years have been knowledgeable, polite and respectful. We will continue to use Falso for yearly maintenance on our three new products...furnace, AC unit and hot water heater."
dawn C.
e syracuse, new york
"Service was done in a timely professional manner."
diane M.
syracuse, new york
"Both Seth and Cory worked very hard and it was a stormy day that they had to install the air conditioner outside. They helped with my questions and were very personable."
scott C.
e syracuse, new york
"The technician was excellent but I'm not satisfied my air conditioning is cooling my home as well as it should. I purchased the HVAC system from Falso and it was installed in May 2019. I purchased the type and size as recommended by your sales person, yet it seems to struggle keeping my home cool when temperatures go above 88 degrees and especially if I have more people here than my wife and I."
suzanne W.
syracuse, new york
"Professional, neat, thorough, explained things well"
willie S.
syracuse, new york
"The Thech was very Professional"
margaret W.
n syracuse, new york
michael C.
syracuse, new york
"The service expect did a good job"
charles S.
auburn, new york
"Tech found issue within minutes and made repair."
anthony Z.
tully, new york
"Tech is very knowledgeable and polite"
karon F.
dewitt, new york
"Paid $690 on 6/24/20 for service (AC not cooling). Travis was very nice and professional and gave me options where I felt that installing a new Falso thermostat to replace my two year old Nest Thermostat was my best option, although I liked the Nest thermostat. I was told I was "good to go". The next time I went to use the AC, which was 7/1/20, I set the thermostat to "cool" at 70 degrees. 12 hours later, it was till 83. 24 hours later; same thing. I called Falso 7/3/20 and was told someone would be out that day with a 30 min call ahead. No one called; no one came. I called at 7:30 PM and got the call center, who advised that you worked 24/7 and someone would be out. I told her that was not what I was told when I booked the appt, then she said you worked until 10-11PM. Could not tell me where I was on the roster. Never got a call until the next day around 1:30 PM (Kay) who apologized and made sure someone came out that day (now 7/5/20). Travis came out again and this time said the fan wasn't circulating, which I found strange because I had checked it several times over the last few days and it was always running at top speed. Travis showed me and sure enough, nothing. Rough estimate; another $800 but you would have to order the part. Made no sense to put more money into it as it is 15 yrs old so asked for an estimate for replacement. Lou Agostini called shortly after Travis left and came out the next day. He was also very pleasant but I was floored at the prices and told him I had a couple of other estimates scheduled. So now I have paid for a maintenance agreement for a year and a new thermostat and am worse off than I was before I called you. I hesitated on the agreement as I signed one before and never got a call or visit for the annual check on the furnace or the AC but once it expired I received lots of calls to renew (and didn't)."
robert R.
e syracuse, new york
james L.
fayetteville, new york
"Prompt service. Was able to diagnose the problem right away."
david S.
liverpool, new york
"the tech was fin. knows his job. what i didn't like is the fact that the attempt to get the part was not good. on top of that when the part was delivered I would have had to pay another $100 to have him install it. as it turned out Syracuse Plumbing had the piece, i picked it up and installed it myself. This is why the rating is low it wouldnt let me submit without answering the questions"
bruce C.
cicero, new york
"He did an awesome job cleaning and explaining how things work."
jeff K.
manlius, new york
"Organized approach and nice explanation for each task."
karen P.
camillus, new york
"I was very happy with the service provided by your tech. She was very friendly, prompt, professional and thorough and she explained everything in a manner that was understandable."
orlan forster F.
mattydale, new york
"very personable and knowledgeable"
daniel W.
camillus, new york
"Never disappointed with service."
john Z.
manlius, new york
"$529 to install a new kitchen faucet seemed very expensive to me."
joseph R.
cicero, new york
mary R.
e syracuse, new york
"Reliable service. Technicians polite, provide respectful answers to my questions and explain what they are going to do or what they have done."
roni M.
chittenango, new york
"Nicole was professional, gave clear information, and readily answered several questions."
daniel H.
bridgeport, new york
janice L.
fayetteville, new york
"Technician was professional and very competent."
joanne D.
liverpool, new york
rachel D.
syracuse , new york
"Sam was so courteous & professional. Took time to check on the issues we were having with our A.C."
steven S.
central square, new york
"They're focus was good! They seemed very knowledgeable about selling your products"
john F.
syracuse, new york
"service man was a very clear communicator"
scott B.
baldwinsville, new york
"Sam was very helpful and courteous."
judy S.
fayetteville, new york
richard M.
chittenango, new york
"great service as usual"
jaciqulin K.
syracuse, new york
"Excellent, quick, and friendly service. The tech got the jobs done quickly and effectively."
james S.
jamesville, new york
"Knowledgeable and professional. Nicole has been at my house a few times and she is always professional. Yes, she wore her mask until I said we are outside and have at least 6 feet of distance. Was hot and I know how uncomfortable it is to be working while wearing a mask."
jeff K.
e syracuse, new york
don P.
clay, new york
robert W.
clay, new york
tom A.
jamesville, new york
"On time, professional and thorough. Answered my questions."
elizabeth O.
liverpool, new york
"Garrett was knowledgeable, thoroughly communicated to me underlying issues, and explained phase of his cleaning/servicing my air con unit."
anthony M.
n syracuse, new york
"timely and polite service"
john Z.
baldwinsville, new york
"Technician was very polite and seemed to know what he was doing."
bill W.
syracuse, new york
"The technician was excellent and personable. He efficiently diagnosed and fixed the problem."
robin B.
manlius, new york
laura S.
manlius, new york
"Never sent a quote for the job."
gail J.
liverpool, new york
"Helpful, courteous, efficient"
brenda F.
brewerton, new york
"Professional, friendly & prompt"
dan L.
syracuse, new york
"Everything done well"
robert S.
jamesville, new york
"Very Professional, Explained Work both patiently and clearly,"
jean Y.
manlius, new york
"He did his job and was respectful and cautious."
carolyn B.
syracuse, new york
"James was prompt, very professional in his work and in explaining things to me."
kevin A.
baldwinsville, new york
"On time service."
patricia H.
e syracuse, new york
"Great job...no contact in Covid situation, but still communicated."
sheri R.
liverpool, new york
"The technician was wonderful! He was Thorough and explained everything."
judy C.
skaneateles, new york
taylor B.
marcellus, new york
"On time, courteous and professional."
fred G.
cicero, new york
"Alex was professional, courteous, and very efficient, knowledgeable, and did a great job with explaining everything."
scott M.
liverpool, new york
"Exceeded expectations"
greg L.
syracuse, new york
sarah M.
camillus, new york
"Efficient and courteous"
bruce W.
east syracuse, new york
"Technician was very good. Explained everything very well."
mr gordon G.
fayetteville, new york
robert K.
camillus, new york
"The tech was courtious and professional. Answered all our questions regarding our A/C"
john R.
syracuse, new york
"The technician"
steven F.
syracuse, new york
"Craig was very professional, explained in "layman's" term situation with my hot water tank."
james C.
syrcause, new york
"Both the salesman who came out and the installer were professional, nice, made sure they were safe and answered all my questions. They both were just amazing"
stephen H.
liverpool, new york
"Very professional, knowledgeable, friendly and polite."
edward R.
manlius, new york
"Nicole is THE BEST we've ever had. She has been here 3-4 times. She knows her stuff, is great at explaining what is happening and very efficient in fixing whatever is wrong. Seriously, she's FABULOUS!"
frank C.
liverpool, new york
"He was very good."
theresa P.
cicero, new york
"Kept informed of arrival time, very professional."
mr norsen N.
kirkville, new york
"Good service"
cindy S.
syracuse, new york
carlo S.
east syracuse, new york
"I wanted the drain cleared. The plumber that you sent cleared my drains."
rich V.
fayetteville, new york
"Was given 8-10 window, arrived at 10, had a 12 noon meeting and work wasn't done, found 2 1 inch black drywall screws in driveway where I back my car out of the garage, left saying "enjoy your hot water""
roger C.
liverpool, new york
"Great technician but the price was outrageous. $489 just to come change out a capacitor??"
james H.
clay, new york
david S.
fayetteville, new york
"Nicole is courteous, explains things well, seems very thorough, and we are very pleased with the service she provided"
bill C.
fayetteville, new york
"Good workers, one time and fast with no hitch"
tony P.
syracuse, new york
shirley C.
liverpool, new york
"due to the water coming from the sink strainer that was missed somehow, when Bill came on Wednesday everything was checked. He tried to fix the old ones but were shot, so new ones were needed, and installed."
david M.
syracuse, new york
"Alexander was fast, thorough and professional."
robert W.
syracuse, new york
"he was great, very quick, and gave me advice on my hot tub"
dennis A.
manlius, new york
dr fallon F.
skaneateles, new york
"no response from office for quotes to fix air filter. (Ballast, last UVLight change) no response from office to quote new filter vs. repair."
deborah C.
syracuse, new york
"Technician was very thorough."
kristi S.
liverpool, new york
"Estimator said he would call to explain quote. Never did. Quote was more than twice the amount three other companies provided."
devin S.
chittenango, new york
"I no longer feel like Falso really cares about being an affordable option for customers, nor do I feel like they always understand how to fix a problem. I remained silent for a while, but the truth is, my wife and I had a consistent issue last year (last summer) with our HVAC freezing, and water leaking out on the floor of our basement. We were told that the drain pan was becoming too full inside the furnace, and that the solution was to put in a tray that could be cleaned on a regular basis. I didn't like the expensive quote, contacted another HVAC company, and was told the system simply wasn't big enough for the size of my house, and that putting in a return duct would solve the problem- I paid a few hundred dollars, had the duct put in by another company, and problem was solved. It took Falso multiple visits to suggest the answer, and it still wasn't the best answer. Fast forward to this June 2020- I have regular maintenance on my HVAC system. I'm told there is most likely a leak in my system, as my refrigerant is low. I do the leak test, and am told the lines need to be braised..I call to get a quote and you quote me at 1800 dollars. Knowing nothing about HVAC, I sigh, and think must just be the price to fix these things. However, I decide to call some very small, local HVAC companies in my area, and talk to a guy 30 minutes away who has been in the business for over 50 years. He comes to my house (free of charge), explains the the line outside my house can't be braised because the wrong copper was put on (not refrigerant copper)..which I'm sure you guys would have found out and then added another charge for. Long story short, he replaces the copper with the right piece, braises the line, braises the line in my basement, adds refrigerant to my system, and hands me a bill for 216.00. 216 dollars to do basically the same thing that your company wanted to do (except he even changed a small pipe as well) 216 dollars vs 1800. That's just absurd to me...and when I told him about your quote, he told me to stay far away from your company specifically. So, although I appreciate the politeness of your technicians, and the usual prompt response I receive (except recently when my appointment was skipped right over), it is very likely I won't be returning to Falso unless I'm in an actual emergency, and even then I will most likely be getting a second opinion, for the rates you seem to charge."
john M.
camillus, new york
"Rhonda is very thorough explaining details. She is also very personable. When I decided to add air conditioning I asked for her specifically based on prior dealings with Rhonda."
karen S.
cicero, new york
"Alex is great, friendly, and did as great job"
robert P.
liverpool, new york
linda W.
syracuse, new york
"Alex did a great job and the service was great"
michele M.
syracuse , new york
"James was very professional and knowledgeable."
rachel R.
cicero, new york
joyce F.
syracuse, new york
"He was very efficient"
mary C.
fayetteville, new york
"Professional, swift, friendly, wore a mask, was ready to answer any questions"
patricia H.
syracuse, new york
"Nicole was wonder ful. She always does a great job. And she is so pleasent."
carl W.
manlius, new york
"Tech showed up on time, seemed genuinely concerned about my problem, worked to correct same"
lynne F.
liverpool, new york
"Technician did excellent job Dave the plumber did excellent job as well I have been with Falso for many years and plan on remaining with them Outstanding customer service!"
charles S.
east syracuse, new york
carol P.
liverpool, new york
"The technician made a very quick diagnosis and repair."
carol W.
n syracuse, new york
barbara N.
syracuse, new york
"James did an outstanding job and was very prompt and professional."
james O.
north syracuse, new york
"Jim has always been extremely responsive and helpful and yesterday we found Nicole to be not only knowledgeable but pleasant, too."
miranda H.
n syracuse, new york
anna desocio D.
syracuse, new york
"Good service."
jane R.
n syracuse, new york
"Professional service performed in a timely manner."
karen H.
fayetteville, new york
"Nicole was friendly knowledgeable and efficient."
randy K.
syracuse, new york
"explaining everything that was done and what will or should take care of down the road"
w H.
syracuse, new york
"Technician was very through in checking the furnace. The A/C unit was thoroughly cleaned by removing all panels."
marc B.
clay, new york
"Very professional. Just too expensive"
tom K.
fayetteville, new york
mary G.
skaneateles, new york
tony C.
baldwinsville, new york
"Was not briefed on how well inspection was done. No correspondence upon departure. Was told of issues but recommendation was very brief and he left."
aaron G.
bridgeport, new york
"The technician was knowledge and very professional"
tony C.
marcellus, new york
"Tech did an excellent job of taking care of the problem. Informed me of my next service call. My issue was my putting the air plug in upside down showed me the correct way ! Thank you !"
jim S.
syracuse, new york
kimberly D.
liverpoole, new york
"Technician explained step by step of what he needed to do"
david R.
syracuse, new york
"Efficient technical solution of problem and generous with his advice. Very sociable and recommended my becoming a member, which I did. Would that more be of his competence and help!"
neil G.
fayetteville, new york
"The tech was very personable, knowledgeable and very professional. She resolved our problem in about a half hour."
julie C.
cicero, new york
"Craig was very personable and professional. He showed me what the problem was with my central air and explained everything to me. He stayed several minutes after the repair to ensure all was functioning properly and said to call back if any issues developed. I also received a fair price. Im very happy he was truthful and that my air is working."
jerry D.
liverpool, new york
"The Falso HVAC Technicians have always impressed me as being polite and properly trained. Without exception they have all demonstrated very positive customer service. The office staff while always very polite seem to lack the information needed to adequately answer customer concerns."
gary B.
syracuse, new york
robyn Q.
cicero, new york
"Polite, knowledgeable. Let me know price and what needed to be done."
judith S.
syracuse, new york
cheri R.
liverpool, new york
"Both on the phone in person everyone was nice, professional, caring. Thanks for having a mask."
mary odai O.
liverpool, new york
ryan C.
syracuse, new york
"Sam was an excellent technician and provided great customer service and work."
ricky S.
brewerton, new york
"Fast, efficient, thorough, polite"
richard C.
n syracuse, new york
dennis C.
east syracuse, new york
"We called because our AC was not working properly and water was dripping off the lines coming from the furnace to the AC and dripping all over the floor. When Garrett called us back he said it was probably ice build up on the unit and he came over at our request and that is exactly what it was. He removed the air filter and it was filthy and he said that was the probable cause for the ice buildup on the unit. Our biggest complaint was that the technician had just been there on April 27th, 2020 to clean and do a routine maintenance on the AC and he NEVER changed the filter when he was here. This is something that every other technician has done since we have been using Falso as our company. Very disappointed that this was never performed at the original appointment and when we turned on our AC for the first time this season this happened. Thanks to Garrett for finding the problem and fixing it the very next day."
grenardo A.
fayetteville, new york
"A diagnosis was given, I paid for a service contract, and have not heard anything since last week about the parts supposedly ordered???"
peter S.
jamesville, new york
"He was a nice guy, but we received no invoice nor satisfactory explanation. We were charged almost $200. We were told it would take $1,500 to fix our A/C. The next day we called someone else and he fixed it for $286. I think we deserve a refund of the almost $200 we paid you and hereby request it."
ann O.
marcellus, new york
"tech. very polite, profifcient and professional"
susan P.
liverpool, new york
horace S.
syracuse, new york
"Nicole is very efficient and personable."
nikki V.
elbridge ny 13060, new york
"He was kind and explained things. However I signed up for the service agreement and I have no idea what is included in my service agreement. A leave behind brochure that focuses on the aspects of the agreement I purchased, not the price, would give me that info."
thomas O.
clay, new york
"I found it ridiculous the price was 440.00 to run used PVC from my basement to the sink in my half bath. The technician drilled 2 holes in my vanity for one pipe and then I came home saw the job and realized the PVC was OLD. The techician was friendly but to use old PVC on my job was unsatisfactory to me. I would not recommend this service for less than 1 hour work and using old parts I paid almost 500.00 !!!forget it!!!"
joyce F.
syracuse, new york
"He was on time and very efficient"
vincent M.
baldwinsville, new york
"David (plumber) was very thorough."
terri H.
cicero, new york
"Very professional"
bruno P.
fayetteville, new york
"Nicole clearly explained the problem with my older air purifier."
john M.
liverpool, new york
william W.
brewerton, new york
"Brought filters that did not fit our unit..."
debbie & craig M.
liverpool, new york
"Tech tested the issue thoroughly"
gail T.
syracuse, new york
"John was professional, knowledgeable and courteous."
patrick T.
n syracuse, new york
frank C.
liverpool, new york
gail S.
e syracuse, new york
"Cory was very skilled and efficient. Took the time to answer all my questions"
david B.
e syracuse, new york
sandra A.
liverpool, new york
"they were right on time and polite."
patricia R.
baldwinsville, new york
"fast service, very friendly and professional, explained things well."
robert W.
clay, new york
"Very thorough"
jim S.
syracuse, new york
"Service rep explained what I should look for so I may avoid possible problems in the future. He took the time to tell me about the furnace and A\C."
pat S.
jamesville, new york
susan L.
jamesville, new york
"No complaints"
carl P.
chittenango, new york
"Problem was solved, it was a little expensive for a half hour fix"
ralph V.
cicero, new york
eroll M.
east syrcuse, new york
"Very friendly and thorough. We always have a great experience when dealing with Falso"
paul Z.
fayetteville, new york
"Louie was a knowledgeable estimator who answered all my questions honestly. He had good suggestions covered all possible options."
marcus O.
camillus, new york
tom G.
syracuse, new york
"we called to have our annual air conditioning check up and they came a few hours later, we friendly, thorough and answered all our questions and dealt with a bees nest to boot!"
joseph v.
syracuse, new york
"the service man was professhional and polite"
bill C.
fayetteville, new york
"On time and seemed knowledgeable"
otto F.
syracuse, new york
"Complete attention to detail and great courtesy"
matthew S.
clay, new york
"We always get great service from Falso representatives. Sam was very helpful and friendly."
tom M.
marcellus, new york
"Excellent knowledge and service"
scott M.
liverpool, new york
"Very thorough"
tracy N.
syracuse, new york
jack Y.
syracuse, new york
"Garrett has been to the house for prior servicing and he has always demonstrated professionalism and a deep knowledge of the HVAC systems"
robert T.
fayetteville, new york
"Confusing situation - had an appt for what we understood was our A/C contract checkup, but the person at our door (in the midst of the virus situation) was a plumber. I said we didn't call for a plumber and thought appt was for A/C. Wanted to see all the pipes, drains, etc. - nice person, but really didn't want an unnecessary visitor in our house during virus situation. I called Falso immediately after the visit, and was told I get a free plumbing visit each year with contract (I have had a contract for years and have never had a plumber come before). Was also told the A/C person would come separately, and she did, about an hour later. Was not explained by Falso that there would be a plumbing visit, and just have a sense that your company, while it provides good service, is always looking to upsell."
scott M.
manlius, new york
"Falso has always been very reliable and the workers are pleasant and quite capable. We have enjoyed your products for many years in our former home and now, our new-to-us house!"
jim R.
baldwinsville, new york
"He arrived during the 8 to 10 window, got the job done and explained the work and the service contract to me. Excellent customer service."
jerry M.
liverpool, new york
linda T.
canastota, new york
"Highly Recommended Nicole. Very smart, Professional and very friendly."
fred G.
liverpool, new york
john E.
clay, new york
"Seth did an excellent job and was very courteous and careful with the appliances."
loretta N.
manilus, new york
"A little problem with water under the furnace."
victor B.
baldwinsville, new york
"Very kind and mannerly, covered his feet with booties and answered all my questions"
david S.
camillus, new york
"Always excellent service Prompt Courteous"
john H.
north syracuse, new york
"Everything went as planned."
dave G.
baldwinsville, new york
"In time, professional and courteous service call"
marcia J.
liverpool, new york
"I don't know much about plumbing but looks like i won't have to worry about. Water in my home."
cookie F.
syracuse, new york
"I think the fee for clicking on the furnace switch to the down position was exorbitant"
richard M.
manlius, new york
"Employees were thorough, informative, respectful"
don K.
liverpool, new york
"Sam was friendly, polite, and professional."
john O.
syracuse, new york
"not that much interaction with service rep."