"I no longer feel like Falso really cares about being an affordable option for customers, nor do I feel like they always understand how to fix a problem. I remained silent for a while, but the truth is, my wife and I had a consistent issue last year (last summer) with our HVAC freezing, and water leaking out on the floor of our basement. We were told that the drain pan was becoming too full inside the furnace, and that the solution was to put in a tray that could be cleaned on a regular basis. I didn't like the expensive quote, contacted another HVAC company, and was told the system simply wasn't big enough for the size of my house, and that putting in a return duct would solve the problem- I paid a few hundred dollars, had the duct put in by another company, and problem was solved. It took Falso multiple visits to suggest the answer, and it still wasn't the best answer. Fast forward to this June 2020- I have regular maintenance on my HVAC system. I'm told there is most likely a leak in my system, as my refrigerant is low. I do the leak test, and am told the lines need to be braised..I call to get a quote and you quote me at 1800 dollars. Knowing nothing about HVAC, I sigh, and think must just be the price to fix these things. However, I decide to call some very small, local HVAC companies in my area, and talk to a guy 30 minutes away who has been in the business for over 50 years. He comes to my house (free of charge), explains the the line outside my house can't be braised because the wrong copper was put on (not refrigerant copper)..which I'm sure you guys would have found out and then added another charge for. Long story short, he replaces the copper with the right piece, braises the line, braises the line in my basement, adds refrigerant to my system, and hands me a bill for 216.00. 216 dollars to do basically the same thing that your company wanted to do (except he even changed a small pipe as well) 216 dollars vs 1800. That's just absurd to me...and when I told him about your quote, he told me to stay far away from your company specifically. So, although I appreciate the politeness of your technicians, and the usual prompt response I receive (except recently when my appointment was skipped right over), it is very likely I won't be returning to Falso unless I'm in an actual emergency, and even then I will most likely be getting a second opinion, for the rates you seem to charge."