Falso Service Experts Reviews

Average Customer Rating
4.5/5 stars based on 7,810 Reviews
frank R.
syracuse, new york
linda F.
pennellville, new york
"He discussed with my husband and myself everything he did."
emma-jane F.
syracuse, new york
pat K.
dewitt, new york
"Service was prompt, efficient, and courteous."
louis H.
syracuse, new york
"The team member that came out was very knowledgeable ever step of the way.."
grace T.
east syracuse, new york
karen F.
syracuse, new york
"furnace light still blinking::SLOWLY 1.2.3,paus,thenk quick 1,2,3"
tj R.
fayetteville, new york
karen F.
bridgeport, new york
"had 2 service calls bith times a tech and sakes person came little time trying to pinpoint problem called a man from up the road whi does furnaces on the side within 15 min he knew it was the circuit board his cost for service call, circuit board and labor 240$ has been running great"
donald S.
liverpool, new york
"Top notch professional"
mircea/mike O.
syracuse, new york
"Pricy"
jody A.
east syracuse, new york
david A.
fayetteville, new york
"After my furnace "tune up" my furnace no longer worked. It was a very cold day, and upon returning home from work, my house was freezing and I have 2 small kids. Upon calling the company, I was told that there was no guarantee someone could come out to my house that evening. Even though my heat worked, and then subsequently didn't work post tune up. The tech that did eventually make it out was very nice and professional, however, the level of customer care was unsatisfactory."
kate O.
canasota, new york
"Quick response to early morning call. Received updates on time of arrival. Had heat when I got home from work."
mark W.
syracuse, new york
"All employees I had contact with were professional. And your employees spoke with BOTH me AND my wife. My wife felt a part of the process. Too many male employees speak down to women or don't give them the time of day."
richard N.
marcellus, new york
sabrina S.
syracuse, new york
mike C.
auburn, new york
"There were two issues with the most recent service call. First, the original scheduled appointment was cancelled. On the day the techs finally came, the arrived at the very end of the day. They offered to reschedule, but given the difficulty in getting them I allowed them to do the service, even though they interrupted our dinner. SECOND & MORE IMPORTANTLY, the techs never bother to even clean the inside of either furnace - we have two furnaces. (I have pictures of the dust & bugs left inside the furnaces they supposedly serviced!) Our previous Falso Tech did this. SO has every other HVAC service we've ever had. This is the first time the units were not vacuumed - totally unacceptable!!!"
dwight F.
liverpool, new york
"They talked to us. Did the schpeil re covid, costs and such, then spoke to us politely and professionally. Then at quick glance, he went right to the problem, which didn't even need his help."
david P.
syracuse, new york
"Technicians were great. On time. Polite and informative."
ronald C.
manlius, new york
"On time and professional."
sean P.
syracuse, new york
"Charged me $700 for a $100 part i could buy at home depot"
marc J.
cicero, new york
"Years of top rate service by people who know their jobs and take the time to do the assessments and the work right."
scott P.
baldwinsville, new york
"So far our experiences have been very positive but would need to see your reaction time to down equipment before going higher"
robert P.
syracuse, new york
"Knowledgeable and thorough"
richard M.
chittenango, new york
"VERY DISAPPOINTED WITH THE PLUMBING INSPECTION - dAVID DID NOT CALL PRIOR TO COMONG - CAME IN WIYH DIRTY BOOTS NO BOOTIES - MUD ON BOOTS - VERY FAST "INSPECTION" - Falso HAS SERVICED US FOR OVER 30+ YEARS. SENT THIS SURVEY PREVIOUSLY."
margaret B.
nedrow, new york
dave B.
liverpool, new york
"Friendly, professional service was provided which is appreciated. I remain timid about prior price estimates."
thomas O.
liverpool, new york
"I didn't like the phone call the day before my service appointment telling me I didn't need it and could reschedule for later, after having a paid up contract and arranging our schedule to be available at home for the scheduled service work."
carol G.
camillus, new york
"Technicians were courteous and competent."
dawn B.
n syracuse, new york
"prompt excellent service. very knowledgeable and polite"
margaret W.
syracuse, new york
"Both times serviceman quoted a price over $1000.00 and collected $71.00 for a quote."
maryann K.
syracuse, new york
mark B.
syracuse, new york
"I have owned my house for a long time and THE ONLY COMPANY who has serviced or installed my two furnaces is Falso Case closed ??"
donna H.
liverpool, new york
andrew S.
mattydale, new york
kyle N.
syracuse, new york
"Sam and Jeremy were awesome, polite, and made great cases as to there additional services. If I wasn't in such a tight bind I would have bought the membership package."
stanley S.
liverpool, new york
william F.
syracuse, new york
"Still have not received my rebates and no contact from Falso"
tiffany M.
syracuse, new york
"Friendly staff and great service"
bob P.
manlius, new york
"The installers worked very hard, and did a great job installing the new furnace. I would recommend their installation work every time I was a little dissatisfied with the sales person as I dont believe he, measured the project adequately and as a result, I nearly didnt get the product that I was promised, if it wasnt for the installers, flexibility and ingenuity, I wouldve been extremely disappointed. It seems to me there needs to be more communication between the sales person and installers as to what can and cannot be done."
karen P.
north syracuse, new york
myron M.
fayetteville, new york
jim S.
syracuse, new york
angana M.
syracuse, new york
"I asked for someone to come out to provide a quote to change my HVAC system. I did not know that I would be getting service done and then paying for it."
phillip G.
syracuse, new york
"Many miss steps and disconnect with reps and techs. Rep wrote down wrong phone number."
timothy J.
syracuse, new york
dominic P.
cicero, new york
"profesional"
vivian M.
manlius, new york
"Im a long time customer with Falso over 20 years. They have been dependable, friendly and affordable."
nick L.
syracuse, new york
"Nick and Nikko (sp?) were both extremely courteous and knowledgeable. They showed a comfortable willingness to provide thorough explanations of the functioning of the furnace and the areas where there were issues that may be needing attention."
dean M.
syracuse, new york
"Experts are very pleasant and easy to work with. They explain what they are checking and answer all your questions"
joseph C.
syracuse, new york
andrew S.
mattydale, new york
chris T.
camillus, new york
"Didnt show up on schedule but work was satisfactory"
santo C.
dewitt, new york
zoya S.
syracuse, new york
margaret W.
clay, new york
"Weve had 30 years of wonderful service."
tom F.
warner, new york
"The technicians were very courteous and explained some of the aspects of the checks they were making. I felt very confident in their service work."
john C.
syracuse, new york
"The technicians did an excellent job."
carolyn D.
manlius, new york
terri W.
syracuse, new york
miranda H.
n syracuse, new york
jon C.
cicero, new york
betsy C.
syracuse, new york
"I wasn't pleased with the plumber. I go through falso for the furnace and gave not had a problem. This guy didn't seem like he wanted to be here. I was explaining what was happening with the kitchen sink. He was going to go down cellar. Literally threw bags I had in front of the door. I told him he didn't need to move the bags the door would open with them there. He continued to throw things. He went down in the cellar. I noticed later he left the lights on and left my cellar door wide open. After that he started taking the pipes apart on the sink and found the clog. He took a spoon and spooned the stuff out. I didn't see where he flushed the pipes out so they were cleaned out. They still seemed dirty to me. I'm hoping I don't have to call again to have it looked at. After that he charged me $210. Also told me he wanted a check and not a credit card. As I'm writing the check, I was telling him this is the first time I've done this on my own. My companion passed on March and he always took care of everything. I told him he passed unexpectedly from a heart attack. He said, well at least it's better then cancer. Not a comment I appreciated."
glenn G.
clay, new york
nancy F.
fayetteville, new york
"I was very upset. They came to clean my furnace and assured me that everything was fine. When my heat kicked on I smelled something burning and no heat coming out. I called to have someone come over immediately. This service person showed up"
zoya S.
syracuse, new york
carmen N.
manlius, new york
"First appoinment nobody showed up and no call. second appointment the person was nice and polite but clueless as what needs to be done, and then he sent me a quote that is 3 times more than the competitor's price. I gave a "1" only because the person was polite and showed up."
otto F.
syracuse, new york
pauley G.
liverpool, new york
debra R.
cazenovia, new york
robert L.
skaneateles, new york
nancy Z.
baldwinsville, new york
"we got lost in the shuffle. They were suppose to clean our duct and put the UV lite in the furnace. It took one call a wk to get everything done after installation of the furnace and air conditioning until. I'm aware that everyone is busy, but when you are pay big money for a system I would think they would keep tract of things that have to be done. It was all done but it took me 4 wks to get it done."
kathy J.
manlius, new york
earleen F.
syracuse, new york
"The plumber explained my plumbing problems and fixed the issues."
deborah N.
n syracuse, new york
"I've had falso come to my house twice this summer/fall for estimates and your prices are much higher than your competitors, really sad I will probably only use you guys if I really have to or stuck with an afterhours emergency . 5 hundred dollars to change out a simple kitchen faucet is crazy ... I already have the faucet just ridiculous"
dimitri G.
syracuse, new york
"service was prompt"
keneth B.
bridgeport, new york
"Excellent professional and courteous service"
paul D.
baldwinsville, new york
elizabeth M.
fayetteville, new york
roxanne M.
n syracuse, new york
"we have always have great service"
donald M.
syracuse, new york
charles F.
baldwinsville, new york
"Good service and good products."
dan S.
syracuse, new york
mark O.
jamesville, new york
"Always on time, always professional."
marcus R.
syracuse, new york
"Falso to begin was very attentive, interested to schedule appointment and make sure that I would be available, however everything changed once the technician came and I paid. Had to call Falso back as my furnace which was working, started flicking off after a service that was half assed. 2nd technician did a rushed job, which helped fire the furnace every time, but wouldn't keep it on for a cycle. I was then told that I needed a new part for my furnace, and granted it is an old unit, but worked perfectly until Falso "experts" came for a annual maintenance. I called and spoke twice (2 separate weeks) to the clerk inquiring on the cost for the part, and I'm still waiting for a response. My service was 9/11... I'm filling out this survey on 11/03."
sandy K.
jamesville, new york
"Friendly, pleasant, efficient service!"
james M.
clay, new york
"Informative, on time and professional."
james F.
syracuse, new york
"Service is timely, efficient and affordable."
tony D.
syracuse, new york
"Quick service, friendly, knowledgeable"
jeremy M.
liverpool, new york
"Hired this company to fix a leak, they were 99.9 % sure they figured out the problem. I trusted them so went ahead with the work. They replaced a part that was suppose to solve the issue. Hundreds of dollars later my faucet was still leaking. So now I have a part installed in my bathroom that was not needed and I still paid full price. Now they want to charge me another $1000 or so. They will not reimburse me for the mistake they made but instead take only $165 off. I paid over $400. I called other companies that do similar work and for the job they said would cost over $1000, their competitors are charging half the price only that Falso is charging me. So they jacked up the price on me and took off $165 to make it look like they are doing me a favor. Also the technician that came to my house seemed miserable and did not like his job. Just bad overall experience and very disappointing. Will never use Falso again! Buyer beware! Awful service!"
diane W.
syracuse, new york
"Very satisfied with the maintenance call. Would answer the above question with a 10 if I was sure the people I refer would be getting Tim as the tech!"
lance S.
baldwinsville, new york
marwa D.
dewitt, new york
"I think its being addressed already but technician availability has been a concern whether having someone who could service our particular unit or available in general. Also, this is the only time its happened in the 4 years weve used Falso, but our floor was left filthy by the technicians. Our boiler is in the laundry room and the floor is mopped regularly since there is a chance laundry falls on the ground. When I went downstairs after the techs left, I was extremely disappointed to see the way the space was left. I had to mop multiple times to get whatever was on the floor off. (By the way, there is a utility sink right in the room)"
mike B.
cicero, new york
"No show for a furnace estimate"
harry D.
skaneateles, new york
"Personable, competent technicians"
debasis S.
dewitt, new york
"The service job was professional, very thorough. Only thing was you guys had to postpone and reschedule it."
adam W.
camillus, new york
"Technicians very helpful."
bill P.
n syracuse, new york
janice C.
north syracuse, new york
"Based on what was done"
cecilia G.
syracuse, new york
"I have received excellent service so far, barring some glitches during the pandemic. However, sometimes I still wonder if leasing was/is the right strategy."
robert W.
manlius, new york
"Timely professional response"
linda S.
fayetteville, new york
"He was pleasant, and professional, and it was a quick process."
bud C.
brewerton, new york
"Very satisfied with their checking and results."
rick F.
syracuse, new york
liza A.
cazenovia, new york
"Wasnt happy about being double billed for the work."
sarah W.
minoa, new york
jeffrey R.
fayetteville, new york
"Knowledgeable and helpful"
scott G.
manlius, new york
thomas B.
syracuse, new york
thomas M.
mattydale, new york
dan S.
syracuse, new york
donald M.
syracuse, new york
libby C.
fayetteville, new york
gary M.
marietta, new york
"Promptness. Professional and personable"
david S.
liverpool, new york
shirley S.
north syracuse, new york
barb K.
n syracuse, new york
"Have been using Falso for several years and they do the job."
tony D.
syracuse, new york
"Technicians and all staff were very helpful and professional"
robert S.
camillus, new york
"Good service"
kenneth V.
manlius, new york
thomas H.
syracuse, new york
"prompt - courteous - professional"
bryan R.
syracuse, new york
"Great customer service"
ida T.
syracuse, new york
"technicians very polite, considerate, office personnel were also, and repair work was done quickly Only complaint I have is they didn't take the old parts with them when they left."
john C.
manlius, new york
betsy Y.
liverpool, new york
"They do a decent job"
jay R.
syracuse, new york
rosemary B.
fayetteville, new york
michael F.
liverpool, new york
"Techs were honest professional and friendly"
christopher L.
syracuse, new york
"I've gotten very good service from Falso."
theresa J.
syracuse, new york
sharon M.
liverpool, new york
"Didnt hear from them. I decided to call them to make appointment"
karen L.
syracuse, new york
"Although mostly happy with your service the technicians are wonderful, but office support staff is lacking. Calls that technicians are on their way are not happening."
robert E.
syracuse, new york
thomas D.
chittenango, new york
jim S.
syracuse, new york
philip C.
e syracuse, new york
"good service, timely"
diane M.
syracuse, new york
cindy K.
solvay, new york
bill M.
n syracuse, new york
"Great Job"
yolanda M.
syracuse, new york
"Technician was knowledgeable"
elaine L.
clay, new york
"Very pleasant and friendly"
thomas H.
syracuse, new york
"Courteous, set up humidifier"
jay R.
syracuse, new york
"Timely & efficient"
susan S.
camillus, new york
"Good service, prompt responses to my calls. Willing to meet my needs as soon as they can"
theresa J.
syracuse, new york
pathrik O.
canastota, new york
"Very professional"
beverly H.
n syracuse, new york
"Arrived exactly on time"
robert B.
oswego, new york
"Oswego seems to frown on outside contractors"
leonard S.
liverpool, new york
marcia S.
syracuse, new york
juanita E.
liverpool, new york
"never had a oroblem aith anyone"
sheila L.
camillus, new york
"due to their friendly , on time, and well qualified performances and repairs."
dan R.
cicero, new york
"The plumber was very professional and explanation of services very knowledgeable."
james P.
syracuse, new york
"don't know what I will be doing"
doris D.
cicero, new york
"I've always been very satisfied with the service provided by Falso and have been a customer since 1993."
rebecca B.
baldwinsville, new york
shirley R.
syracuse, new york
"Very satisfied with their work."
patricia L.
baldwinsville, new york
"Efficient service"
mary perrigo P.
north syracuse, new york
"tech did a good job"
william W.
syracuse, new york
thomas D.
chittenango, new york
john A.
dewitt, new york
jim S.
syracuse, new york
charles D.
minoa, new york
ted P.
baldwinsville, new york
kevin B.
syracuse, new york
"I have been using Falso since 2016 and they have always provided quality products and services."
scott M.
manlius, new york
"Tried and true for many years in both our houses!"
danielle M.
manilus, new york
"I lost heat on Saturday, paid extra to have techs come sunday and it is now Tuesday night and I am told it will PROBABLY be fixed tomorrow evening around 4 - 6 pm. The techs were very friendly and helpful but it was explained to the scheduler and everyone we have 2 dogs and a 2 year old. It is 30 degrees at night. For 1800k I would think the part would be overnighted and it would be a priority to get families without heat some help."
jean F.
mattydale, new york
malcolm M.
syracuse, new york
lionel G.
manlius, new york
john N.
elbridge, new york
ava D.
east syracuse, new york
diane G.
syracuse, new york
"Technicians are knowledgeable,capable and polite. Josh, Travis,Shaun and Bob were all great."
bud C.
brewerton, new york
"I like going to Florida and feeling I protected my home the best way I could while away."
mark A.
east syracuse, new york
"I missed your call to confirm app., when I left my phone number in your que, to hold my spot and to be called back(no return call for till day of service] and then only to tell me the tech was on his way to my home. while this is not critical it never happened before. also I seem to remember hearing a vaccume in previous years but I could be wrong. Next time I will try to be more proactive and watch the tech do his or her thing."
antonia P.
fayetteville, new york
lisa S.
lafayette, new york
"Our furnace was not vacuumed as usual."
charles B.
baldwinsville, new york
susan L.
jamesville, new york
"The technician knew what he was doing."
cardell J.
syracuse, new york
"good service"
roy C.
n syracuse, new york
"He answered any questions I had and was very clear.."
bonnie R.
syracuse, new york
a charles D.
minoa, new york
"Very professional, thorough & personal."
nancy graham G.
east syracuse, new york
"Service techs are excellent. The problem, and I have addressed this several times with several individuals to no avail, is the office/scheduling/repeated calling about scheduling issue. It reaches the point of harassment, the repeated calls, about scheduling service, and most recently, after I was called in July about servicing a very expensive top of the line furnace and hot water tank (including servicing IN the contract) when not even a year old, and I had had the furnace filter changed at 6 months anyway, I told the caller, yet again, that I didn't want to be bothered until October at the one year point. When was I called again? In September. And when I agreed to AN appointment in October, this last Wednesday the 12th, for both items what was I met with when your tech showed up? He was ONLY scheduled to do the tank. Again, mistakes at the office scheduling level. He kindly called and asked if he could do both, and was given the permission to do so. He, at least, was on point, completed the work professionally and in a timely fashion. If I wasn't committed for the rest of my life to Falso because of the financial plan put in place for the tank and furnace, I would cancel. Your office situation is slipshod and unprofessional. Now watch, nothing will change."
kevin B.
syracuse, new york
tim K.
liverpool, new york
ray M.
liverpool, new york
"You do good work."
martin L.
syracuse, new york
"Great service"
scott R.
northsyracuse, new york
"Way to expensive when it comes to advantage program, 300 per month for ten years, do the math 36,000 for a furnace AC ETC"
william F.
syracuse, new york
"We were suppose to receive Rebates from Falso and National Grid and after 6 months we have received nothing."
robin P.
camillus, new york
"Always friendly service and answer all, and Falso also keeps us up to date on our 1996 Lennox Furnaces efficiency."
jane R.
n syracuse, new york
"On time Professional yet friendly. Efficient."
william F.
fayetteville, new york
sue H.
north syracuse, new york
"Pleasant folks .. did a good job."
joan L.
syracuse, new york
"Seem to be good prices. Techs arrive on time and are courteous and dont try to sell you something you dont need."
richard B.
syracuse, new york
francine C.
liverpool, new york
"Professional and knowledgeable"
pat C.
baldwinsville, new york
"Service rep was very knowledgable and courteous."
sharon D.
liverpool, new york
pat G.
clay, new york
"Too many phone calls. Sales came and never heard back for an appointment"
virgil H.
syracuse, new york
irene D.
liverpool, new york
gerry O.
syracuse, new york
"Friendly yet very professional technician."
john L.
chittenango, new york
"The installers were very efficient and got the job done in a timely manner. The men who came out to quote us on the job were very professional and explained what the job would cost us."
tom C.
syracuse, new york
"He tech that visited me was a super guy who was well skilled and answered all my questions"
bryce H.
syracuse, new york
"Weve been Falso customers for many years. Service has been excellent. Months ago, Falso replaced our remote thermostat because the previous one (also installed by Falso quite a while ago) had become unreadable. The replacement looked to be as simple to operate as our previous one, and I had no reason to suppose otherwise. A week-and-a-half ago, for the first time this season, we needed heat. I suddenly realized operation was more complicated than Id imagined. I was confronted with touch-screen display options that were unfamiliar, partly because the new unit is designed to control AC, humidity, etc., none of which we have. And it allows programming, which well never use. Im a 86-year-old, born too early for all this current technology to be second-nature, and I dont like to experiment with things I dont understand. We like to control temperature manually, lowering at night or when well be away for several hours or days, and adjusting up or down depending on our at-home activities. Very simple! Thats the way weve always done it, its how we like to do it, and its how we want to continue doing it. Since I feel that proper instruction was part of Falsos responsibility at installation, I considered our most recent house visit to be an unsatisfied part of that original responsibility. When the technician arrived on September 24 to provide those instructions, he explained at the outset that his call would cost $88.56 I said that Id pay by check (which I did) but protest that I felt the charge was unfair. On the following Monday, Sept. 26, I emailed my grievance to Falso. I never received acknowledgement of any kind, but the check was immediately cashed. Yes, this is a gray area, and it wont affect our reliance on Falso in the future. But the experience has left a sour taste in my mouth. My (unacknowledged) email of Sept. 26 is included here, below my signature. Bryce Hand 132 Lynn Circle Syracuse, NY 13205 (315)492-0828 ******************************** On Saturday, a technician came to our home to explain operation of the remote thermostat that you installed earlier this year. It turned out that the thermostat has far more capabilities than we're interested in. We dont have AC; we dont have humidity control; we dont program the thermostat. We operate it manually, simply lowering at night when we go to bed. but that can be at different time on different days! During the day, we turn it down if were going to be out of the house for a couple hours. In waking hours, we turn it up. Simple. And thats the way we want it. Those extra thermostat capabilities wouldnt matter if they didnt introduce a ton of confusing options that I wasnt aware of at the time of installation. At that time, the display on the screen was exactly what I wanted, with simple up-and-down options. It seemed perfectly straightforward, so I had no questions. This weekend, for the first time, we needed heat. But the display turned out to have far more options than Id been aware of, and got only more confusing as I tried to figure out how to do my simple manual operation. It wasnt clear what option buttons would do what and I was too cautious to experiment blindly. When your technician arrived and mentioned right-off what the charge would be, I told him Id write him a check, but protest the charge. I see installation as having been incomplete, since it hadn't been made clear to us at the time how to operate it. No instruction was given, so I had no idea Id run into problems this past weekend. In other words, Saturdays technician completed a service that should have been part of the original installation. Im asking that that payment ($88.56) be cancelled. Bryce M. Hand 132 Lynn Circle, Syracuse, NY 13205 (315)492-0828 bhand1@twcny.rr.com"
kim W.
camillus, new york
christine L.
liverpool, new york
"Always been happy with their work."
scott R.
northsyracuse, new york
"Very expensive, the advantage program outrageously priced."
suzanne W.
syracuse, new york
"Have never had to do anything except to have it checked"
matthew M.
baldwinsville, new york
john F.
fayetteville, new york
"Good service, good tech"
irene D.
liverpool, new york
william F.
fayetteville, new york
maryjo H.
cicero, new york
"2 hrs late is not what I call expedient. Technician was efficient and courteous."
keith C.
marcellus, new york
"On site Service very good. One note: We decided to replace 2 circulating pumps on our furnace that were aging. . Tech made note to have someone respond with cost info etc. never heard back : after 2 weeks we followed up. Got immediate action. This is not the first time where we needed replacement of parts that was not emergency and we needed to follow up to get it done. We are happy with techs and overall service but I include this from a business perspective for you. Perhaps some improvements in your potential add on work process needs review. Thank you"
george A.
liverpool, new york
rick F.
n. syracuse, new york
"Fast, friendly, knowledgeable service at reasonable price"
michele S.
syracuse, new york
douglas F.
n syracuse, new york
michael D.
baldwinsville, new york
"Prompt and courteous service."
john L.
chittenango, new york
"They were very efficient and got the job done earlier than expected."
vaughn B.
fayetteville, new york
"Prompt efficient service. Would really like to have Nick as my technician on the future."
david B.
fayetteville, new york
john U.
syracuse, new york
"very efficient"
patrick M.
syracuse, new york
"Would probably recommend because of the timely response. The part however was pretty expensive."
william S.
cicero, new york
"Technician performed in workmanship fashion. Respected my home."
helen G.
syracuse, new york
"Pleased with the service"
susan S.
jamesville, new york
"History of dependable courteous service."
megan M.
syracuse, new york
"So much confusion, missed appointments, late arrivals, misinformation about cost."
nicholas A.
syracuse, new york
"Professional and prompt"
rebecca O.
syracuse, new york
"Always good service"
john T.
dewitt, new york
"Over 20 years of service with minor issues."
carolyn V.
syracuse, new york
"Service and response has always been good."
mary J.
syracuse, new york
"The job was done neatly and quickly."
christine L.
liverpool, new york
"I've always been pretty satisfied with the service and help provided."
phillip P.
liverpool, new york
robert W.
liverpool, new york
"They know what their doing"
rosemarie C.
baldwinsville, new york
robert W.
chittenango, new york
"Very courteous and professional."
judy S.
jamesville, new york
jack L.
canastota, new york
kim W.
camillus, new york
jennifer Z.
minoa, new york
"service is a very personal thing I find, but our experience has been great"
annette B.
syracuse, new york
julia K.
fayetteville, new york
"Always punctual and polite techs; willing to explain services performed and make recommendations if there are concerns; office tries to accommodate scheduling requests and alerts customers when services need to be performed."
linda M.
syracuse, new york
"someone called to let me know approximate time of arrival. Both technicians were extremely friendly, and walked me through everything after I explained my circumstances and concerns. They answered all my questions afterwards and even took a look at an outdoor plumbing issue I had possibly for Falso to attend to. (this is the second time I have filled in this survey third time if you consider that the first time didnt go through)"
otto F.
syracuse, new york
carlsa K.
syracuse, new york
"Available when needed"
carrie K.
liverpool, new york
david B.
clay, new york
joan H.
syracuse, new york
"Pressed the am a member when I called and got someone who could barely speak English. Gave me an appointment. Local office called to make an appointment, the other appointment was not on the schedule. When a part was needed, no one checked to see if it was under warranty. We asked. It was. Second time this has happened."
steven K.
manlius, new york
julian C.
syracuse, new york
"I view Falso plumbing services with slight regard. And, this is difficult to write. I am reporting that the service call to repair my toilet was handled so poorly and so unprofessionally, by your staff, that I am compelled to write this email. In the morning, Dave, replaced the fil valve and made many adjustments to it. He forgot to empty the tank first so all the water gushed on to my floor, carpet, creating a mess. He was here from 10 AM to about 1:30 PM. He left without putting the cover on the tank. As he pulled out of my driveway I replaced the tank cover and it would not flush. Apparently the handle was hitting the top of the tank. He came back and adjusted the fil valve again and the handle chain, several times. When he left we could not get a full flush unless you held the handle down until the tank was emptied fully. Not acceptable. He left my house knowing I wasnt happy. I called and complained to Michelle in customer service. She sent Caitlin DeLorenzo who replaced the handle mechanism and it seemed to work. He was there about 2 PM to 3:30 PM. Surprisingly, both plumbers had to leave for a while to get parts, like a handle and fil valves. This isnt a nuclear reactor, just a simple toilet, I would expect that to be routine truck stock. I digress. I had a surgery on Friday, 9/30/2022. And am recovering. I am a senior citizen, 78 years old. , I woke Sunday to a flooded bathroom, and called you immediately to find I would not have the option of emergency service until Monday and it appeared it would be days out before someone could help me. I called another local plumber who came immediately, within a half hour, and assessed that the fil valve was installed incorrectly and the part was compromised by too much twisting, especially at the top. In one half hour, he had restored efficiency to the toilet and explained that the fil valve stopped functioning causing the tank to fill beyond the normal water line and overflow. You charged me on invoice # 0249465 for $379.90 which I paid in good faith. The plumber today charged me $327.20 for a Sunday emergency call which I also paid in good faith. Unhappily, this event is not consistent with your fine reputation and your business model which supports the community. However, I suspect I will never use your services again. Im not exactly sure what Im asking of you or want you to do. But you should at least read this, and know youve lost a customer and word-of-mouth. As the retired Vice President of City Electric Company, electrical distributor, service is paramount. I needed to get this off my chest or I would have sent this to the Better Business Bureau. I believe we all make mistakes. Things sometimes go awry. But any plumber should be able to make this simple toilet repair. Its plumbing 101. Thanks for reading. Julian J Corsello 113 Colby Avenue Syracuse, NY 13206 315-200-5292"
helena D.
syracuse, new york
"because he was quick"
joyce F.
syracuse, new york
"man was on time , polite, well manered."
mary S.
liverpool, new york
donna B.
syracuse, new york
james L.
chittenango, new york
"Our most recent experience 9/30/22, was a very pleasant one. We were called (as promised) when the tech was on his way. The tech, Tim, was very pleasant, went right to work, brought the appropriate equipment with him and worked quickly."
michael G.
fayetteville, new york
"The service was good but i am disappointed that you no longer install a new filter."
patience C.
memphis, new york
"Excellent technician!"
denise D.
syracuse, new york
patrick M.
syracuse, new york
"Timely response and appointment made. Furnace was fixed in a timely manner. The part that needed to be replaced was a bit expensive I felt."
paul B.
dewitt, new york
"Alexander was a professional"
lynne F.
liverpool, new york
"Excellent service technicians Very courteous"
bridget P.
liverpool, new york
jim S.
syracuse, new york
"Very dependable"
richard B.
syracuse, new york
maxine A.
syracuse, new york
"Satisfied with service."
rostte R.
minoa, new york
david W.
manlius, new york
"I have had no recent problems"
ken B.
cicero, new york
"Very reliable with good Responce time to issues"
barry C.
manlius, new york
"Tech was very polite, competent and helpful."
roseann H.
mattydale, new york
"Did a nice job cleaning furnace. However, when cleaning the furnace, it only seem like the cleaning should come with a new filter in the furnace. To put an old filter back in a clean furnace seem to do the opposite. Originally, cleanings always came with a new filter with the contract that was paid for.."
david B.
clay, new york
gary N.
syracuse, new york
"Josh, & Justin arrived on time, answered all My questions & were very Professional."
helena D.
syracuse, new york
"because your quick"
donimic S.
phoenix, new york
"way to expensive"
annette S.
syracuse, new york
"Timely, professional and thorough"
linda M.
syracuse, new york
"Didn't accept last submission--feel free to call if want more info"
mike nasa N.
canastota, new york
"did not call before coming, Never notified the first time of no arrival."
kathy N.
syracuse, new york
"The technicians who came to my home were great. They were personable and helpful. The issue was with scheduling. I called on the morning of 9/26 and spoke with someone whose first language is not English. The conversation was an exercise in frustration. While the person appeared to understand, it was clear he did not follow-through. For example, when he said that he was not able to provide a specific time for the appointment but would schedule me as someone had availability, I said that I was at work and would need 45 minutes to get home. He said that was not a problem and he would make a note. He also claimed to have reversed my primary and secondary numbers, per my request. I got a call in the afternoon that someone would be at my home in 10-15 minutes. There was apparently no note as to needing 45 minutes. When I arrived home later that day there were two missed calls from the company, indicating that the numbers had NOT been changed. As this was the first point of contact, a poor, unprofessional impression was made."
gary F.
baldwinsville, new york
travis V.
syracuse, new york
eva B.
syracuse, new york
"Professionalism"
sue F.
baldwinsville, new york
james L.
auburn, new york
deborah C.
syracuse, new york
"They are the experts."
elaine H.
solvay, new york
"Friendly and efficient"
jill P.
dewitt, new york
"I asked for an estimate on a split heater. The tech said he would get it to me within a day, and I did not hear from him. After a week I followed up. He didnt remember me and I recounted all the info. He said he would get me a quote right away. I never heard from him."
donna B.
syracuse, new york
"Very knowledgeable and courteous"
katie S.
chittenango, new york
joseph S.
liverpool, new york
"Well organized, easy to schedule, comprehemsive service"
carmine F.
liverpool, new york
"I was happy with the service"
mary B.
dewitt, new york
"When a service rep leaves, he should make certain a system works before he leaves. The first rep did not therefore the system failed to work for a few days until the next rep came. The second rep was terrific!!!"
joan F.
jamesville, new york
"service has always been efficient"
timothy D.
n syracuse, new york
"the tec did a good job"
thomas H.
n syracuse, new york
"Very satisfied with your service"
christina P.
dewitt, new york
edward H.
marcellus, new york
curtis R.
kirkville, new york
"The person sent out didn't have a clue on how to fix my Hot water heater.wanted to sell me new, I ended up fixing it myself, I should be refunded for the bad service!"
mike E.
jamesville, new york
kathy M.
fayetteville, new york
"Disillusioned with the current sales practices"
carol M.
camillus, new york
"contacted falso 2 weeks ago, met with the plummer, and am still waiting for the job to be scheduled. Not happy about it."
william sr S.
fayetteville, new york
"They were polite, friendly, and professional. They took time to do a thorough job."
cynthia L.
syracuse, new york
"I think I great service."
joseph S.
liverpool, new york
"Excellent service & techician"
roger P.
brewerton, new york
"On time and did the job correctly."
allen G.
liverpool, new york
"Doing annual service, you fucked it up Left hose unplugged. When I needed heat, it did not work."
thomas M.
east syracuse, new york
"Very professional"
gerard M.
syracuse, new york
"Good in general but hope that they clean up the space after the job done."
colleen H.
cicero, new york
thomas C.
baldwinsville, new york
"Prices you quoted were totally absurd as they were approx 50% more than comparative quotes. I previously used Falso and a hunch that I was taken advantage of. This proved it. After looking into the company I realized this was no longer Falso but an out of state company."
kathleen H.
camillus, new york
james L.
fayetteville, new york
joy T.
fayetteville, new york
"Knowledgeable and good people skills"
ann S.
dewitt, new york
"Dependable"
tom P.
liverpool, new york
steve jamieson J.
east syracuse, new york
alan C.
syracuse, new york
"Friendly technicians"
john Z.
baldwinsville, new york
"Technicians didnt put coverings on their shoes to walk through house."
mary W.
syracuse, new york
"Both technicians were polite, worked quickly and efficiently."
cleatus L.
phoenix, new york
"It took a few visits to get my air conditioner working properly..."
carlsa K.
syracuse, new york
"Very helpful service man"
tim H.
syracuse, new york
richard M.
chittenango, new york
"Customer since 1992 - having kept well maintained."
gregory Z.
liverpool, new york
karen S.
cicero, new york
"Great service friendly"
judy S.
fayetteville, new york
mary R.
e syracuse, new york
"Reliable, professional service/"
mary B.
dewitt, new york
"Although the new phone service leaves a lot to be professional, again the technician was efficient and could answer questions with knowledge. I had called to have a light bulb for the system, but it did not happen."
stephanie S.
n syracuse, new york
"Excellent service"
david G.
fayetteville, new york
"Come as promise. Trained technicians. Professional staff"
marygail P.
east syracuse, new york
"You responded to our call for help within 24 hours, and the problem was promptly and correctly fixed"
karen K.
n syracuse, new york
"Nico and Nick were very good...explained what doing and answered my questions."
diane K.
liverpool, new york
james M.
syracuse, new york
"Great service"
chris B.
weedsport, new york
"PROFESSIONALISM! Courteous, efficient, neat and knowledgeable."
joseph S.
liverpool, new york
"Excellent service"
david S.
camillus, new york
"Always excellent service"
marjorie K.
mattydale, new york
"Right on time and very efficient"
laurie I.
brewerton, new york
norm S.
liverpool, new york
"very well trained and capable personnel."
dick B.
cicero, new york
"Very well informed staff"
john W.
syracuse, new york
"Friendly and on time"
denise C.
cazenovia, new york
fran don herrick H.
minoa, new york
nathifa H.
clay, new york
"Excellent customer service, tech was on time and very professional"
john, jr. M.
chittenango, new york
"Timely service, friendly technicians."
jacquelyn S.
east syracuse, new york
"They are a good company to work with."
jim S.
marcellus, new york
tony C.
marcellus, new york
"Falso does an expert job making sure everything is working properly before they leave ."
wesley W.
fayetteville, new york
"Always professional"
elaine L.
clay, new york
ronald P.
syracuse, new york
"Technicians are very reliable. I found during the most recent service visit that the technician was thorough and explained HVAC scenario in understandable vernacular."
dwight F.
liverpool, new york
"Scheduled annual maintenance for two months out, re-scheduled and did it yesterday. Fast!"
sally S.
liverpool, new york
"Techs are always very knowledgeable and helpful"
jeremy M.
liverpool, new york
"Felt the plumber that came in and did a diagnostic was very negative on the work that needed to be done. Either the job was very difficult to do or he said the job was going to cost a lot of money. I was very turned off and now looking somewhere else to get the job done."
eva B.
syracuse, new york
"Service, technicians are always thorough, professional and courteous."
linda M.
syracuse, new york
"service from Falso representatives is always very reliable"
deborah C.
syracuse, new york
"Great service and the tech was friendly and efficient"
dan C.
syracuse, new york
"Service was top shelf, expert, they knew this old furnace inside and out, answered all my questions"
marylou M.
syracuse, new york
"Not happy with your pushing membership program. It is silly and childish. You offer service and that is what we want to pay for. Don't think it is necessary to try to make out as is it is some kind of club."
ken M.
syracuse, new york
fran O.
fayetteville, new york
"Overpriced. Over sold."
jarrett P.
syracuse, new york
earl L.
liverpool, new york
steve S.
syracuse, new york
"Technicians are very good and explaining what they are doing. The only frustration I've had with Falso is scheduling. The annual maintenance check of the furnace has been occurring in May after the heating season is over and the AC maintenance check has just occurred in September after the cooling season is over. I guess the solution is to just skip the next round of checks given that it is so far off schedule."
jim S.
marcellus, new york
john M.
baldwinsville, new york
dennis A.
manlius, new york
eduardo S.
dewitt, new york
"Reliable but a little pricy"
andrew M.
syracuse, new york
"Prompt and professional..."
jim R.
liverpool, new york
jeff B.
minoa, new york
"You guys sold me a new unit 8 years ago and it's been nothing but a headache. Pressure sensor issues, leaking coolant and outrageous rates. The tech even told me it was an inferior unit so that means your sales guys are sheisters. The tech for this visit was great."
richard P.
syracuse, new york
"The fellows worked quietly and got the job done, then showed us how to use the equipment"
benjamin T.
syracuse, new york
anne C.
e syracuse, new york