Falso Service Experts Reviews

Average Customer Rating
4.5/5 stars based on 8,197 Reviews
edward P.
syracuse, new york
"RAPID RESPONSE"
timothy K.
syracuse, new york
"Niko was very professional and knowledgeable"
knut S.
camilus, new york
"Technician looked at the problem, said he did not have the proper tool to remove the existing, leaky stop valve, and called his office to arrange for another visit by somebody who should be able to help. We never heard back from the company. The removal tool, called "compression sleeve removal tool" is readily available from Amazon for about $17.00 delivered with Prime. I ordered one and replaced the valve today without any problem, whatsoever. So I was billed $107 and received nothing in return. PS. The call taker was helpful and I had the impression that she would send somebody who could fix the problem on the spot."
carla F.
baldwinsville, new york
"Easy to ask questions, professional."
stephen H.
liverpool, new york
"Chip and Nick, very respectful, professional, and knowledgeable."
anthony M.
n syracuse, new york
fran don herrick H.
minoa, new york
eric G.
syracuse, new york
donald P.
jamesville, new york
"On time. Good suggestions."
bill W.
syracuse, new york
"Great product, great service."
alan K.
e syracuse, new york
"Service was exemplary"
ed B.
canastota, new york
alan K.
east syracuse, new york
"Out side of the lateness of the techniitions the service was very good and they were very easy to talk with"
marsha S.
east syracuse, new york
"Arrived on time, courteous"
randall K.
syracuse, new york
david S.
fayetteville, new york
"Same day service. Quick, efficient, and a good value. Very pleasant to boot. All around excellent."
robert A.
cicero, new york
"I have always received good service at a fair price"
kim A.
baldwinsville, new york
"Great Service, always shows up on time."
tam &kim N.
e syracuse, new york
"Alex was performing very professional and excellent checking cleaning for my boiler."
tamara K.
kirkville, new york
"You responded quickly, both times( 2 days apart). The first team(Ben,Nick & Durk) were very personable,professional,and found several problems. The next team finally diagnosed the problem and gratefully it's working fine now."
edward P.
syracuse, new york
linden M.
canastota, new york
"Knowledge Assurance Accuracy"
debby W.
north syracuse, new york
"Prompt response experience and extremely customer focused"
randy A.
fayetteville, new york
"Th technician came, did nothing that I had already done and charged me 120.96, even though I paid for a monthly contract. I will not be uwsing Service Experts again and I will be cancelling the contract and getting my money back!"
paul R.
syracuse, new york
joan B.
chittenango, new york
"The price, it was not told to me until I asked. That's the total price."
rodney G.
minoa, new york
"Very nice people, very helpful and the furnace is working great"
annette S.
syracuse, new york
"Quality Professional and Knowledgeable techs"
sylka T.
syracuse, new york
"I received an excellent service. The plumber was very efficient in finding the leaking problem."
martin W.
baldwinsville, new york
"Quick, professional service"
andy L.
liverpool, new york
"Reliable service and nice"
john B.
n syracuse, new york
duncan B.
syracuse, new york
gail T.
syracuse, new york
"The service men were knowledgeable and professional."
tara L.
camillus, new york
"l hardly ever recommend any companies to friends. lf they have a problem with the service, it somehow becomes my fault. However, if someone were to ask if l had any plumbing/heating service done, and how it went, l would tell them l was very happy with your services."
lori P.
mattydale, new york
"He was pleasant. Got right to work and it took him a short amount of time."
vincent T.
syracuse, new york
nancy M.
cazenovia, new york
"I was very impressed with the high level of professionalism and knowledge during my estimate."
aubrey B.
n syracuse, new york
mathew C.
syracuse, new york
"Friendly and thorough service - well placed reminders and calls for expected time"
guido S.
syracuse, new york
maryjo N.
liverpool, new york
"Team members failed to turn heater back on at the heater unit after checking. Realized that the heat was not working in the middle of the night when it became very cold in the house. My husband found that the switch at the had not been turned on."
michael N.
n syracuse, new york
paul M.
syracuse, new york
amanda J.
baldwinsville, new york
"High prices"
vincent D.
syracuse, new york
ed M.
syracuse, new york
"always prompt friendly service"
dr grassl G.
manlius, new york
"Great, efficient service, easy scheduling, Doxie is the best."
fred B.
n syracuse, new york
jason C.
bridgeprot, new york
faye K.
rome, new york
"The phone call advised me I would receive a quote and would approve it before any work was done. This was not the case. I was ridiculously overcharged for 30 minutes and a 3" piece of plastic tubing. The plumber pushed his way into our living room uninvited (nowhere NEAR where the work was taking place) and sat himself on our couch, moving things, making us very uncomfortable."
james M.
cicero, new york
"Surprise 99.00 fee before starting"
andy S.
fayetteville, new york
"quality work"
john S.
canastota, new york
"Way too expensive"
robert H.
syracuse, new york
paul F.
syracuse, new york
"Garret did an excellent job, finding the problem with our radiator, and fixing it. His explanation was easy to understand. Just an outstanding plumber. We appreciate his expertise and know how."
jonathan G.
manlius, new york
deborah T.
syracuse, new york
victoria M.
mexico , new york
"The technicians Tim,Garret and Nick were for knowledgeable about the presenting issues. They informed me each step of the way about the existing problem and price. I appreciated the great customer service. I definitely recommend these Technicians for all plumbing and HVAC needs."
steven S.
minoa, new york
"Prompt, caring, respectful, professional."
martin B.
syracuse, new york
james M.
cicero, new york
"Expensive did not inform me of 99.00 fee on phone call for repair. Did not fix problem."
william F.
syracuse, new york
"Once again after talking to someone at Falso and being told someone would be contacting me. I am still waiting. I have not received my rebates and my house is colder than it was with the old furnace."
eileen D.
fayetteville, new york
"Falso experts are very excellent. The job was done fantastically The worjers were respectful to us and to the house. They were knowledgeable personable serious considerate and did an extraordinary job. They worked eleven hours straight to complete the job. We are very happy with Falso Thank You Falso for your fast and excellent service"
james M.
liverpool, new york
"Josh was an excellent technician. He went above and beyond to make sure that the wiring and new thermostat was installed correctly and was very informative each step of the way."
sharon N.
liverpool, new york
"Tried to push buying new items down our throat, quoted ridiculously high prices and furnace started leaking AFTER they left"
tiffany P.
liverpool, new york
"Because people should not have to have a monthly fee for needed service. If someone was buying a furnace they should be able to pay off the item and not be rolled over into a monthly fee for annual services."
adam W.
cazenovia, new york
ryan B.
oneida, new york
"Great Customer Service, Sales and Service Team!!"
eileen D.
fayetteville, new york
"Falso came immediately even though this wasnt an emergency. The representatives that were sent were respectful professional pleasant knowledgeable and thorough."
alex O.
canastota, new york
"-Very expensive. -Too much emphasis on sales without providing any information. -Poor communication"
steve F.
cicero, new york
"Able to get fast appointment and service people were punctual. They were professional and appeared to know what they were doing. Price was reasonable."
sharon N.
liverpool, new york
"Being pushed to purchase new furnace"
matthew N.
syracuse, new york
"Professional, completed the job without any issues"
larry E.
north syracuse, new york
"Guys were very friendly polite and did a great job cleaning up when finished"
alan K.
e syracuse, new york
"Knowledgeable and helpful"
jane T.
skaneateles, new york
"The company has always been dependable, courteous and done a good job. Only negative, I hope Travis remembers to turn on the furnace when he is done so I don't wake up with a house temp of 57*"
athen S.
syracuse, new york
"professional service, efficiency, and promptness."
anne C.
e syracuse, new york
"Very satisfied with having the Falso experts taking care of the furnace, Air conditioner and hot water heater purchased from them."
micheal L.
baldwinsville, new york
"Normally I've been very pleased with maintenance service. This time 2 very young technicians arrived and I was a bit apprehensive. Heat worked ok that day but next morning heat would not come on. I called, 2 other technicians came and found they had left wires loose to a capacitor. Following this follow up visit system has worked fine."
mary J.
north syracuse, new york
linda D.
e syracuse, new york
"He was prompt, polite and showed me a couple of things that no one else had. did his job."
cristina C.
syracuse, new york
"No call ahead of services. Confusion as to what day & time our service was supposed to be scheduled for. And its a brand new unit leaking on our floors."
dan S.
syracuse, new york
"prompt efficient service in a situation where promptness was needed."
jane T.
skaneateles, new york
betty H.
baldwinsville, new york
"on time and helpful"
matthew N.
syracuse, new york
"Excellent service, pleasant and knowledgeable employees."
kenneth V.
e syracuse, new york
robert H.
syracuse, new york
"Good coordination of products and installation."
rosemary W.
n syracuse, new york
jennie A.
baldwinsville, new york
dawn B.
n syracuse, new york
"friendly, on time, knowledgeable"
athen S.
syracuse, new york
"professionalism, trustworthy, prompt and friendly. My new furnace is excellent, quiet and efficienct."
tania L.
liverpool, new york
tsutomu N.
syracuse, new york
"So far, so good. Work was done efficiently and clean-up was excellent."
lawrence C.
syracuse, new york
"Good value and service"
cosmo B.
bridgeport, new york
"great techs & service"
paw H.
syracuse, new york
dan M.
cicero, new york
hugh G.
syracuse, new york
"Good service, tech kept me informed on what he was doing"
dan S.
syracuse, new york
"Very accommodating when I had a problem with the heat in my house"
mary J.
north syracuse, new york
ruby H.
syracuse, new york
"I was pleased with the response time and the experience overall all with the plumber was a nice one."
joann V.
syracuse, new york
"Reliable- professional- trustworthy"
jessica L.
syracuse, new york
"Friendly and good customer service"
alexis K.
syracuse, new york
"The workers are very polite and professional"
pete L.
cazenovia, new york
"Did not fix problem"
julia R.
syracuse, new york
hana S.
syracuse, new york
"Eric the technician was professional courteous and considerate."
marguerite W.
syracuse, new york
connie B.
cicero, new york
john K.
chittenango, new york
"Quality, professional and reasonably priced."
paul F.
syracuse, new york
"Radiator was bled but no heat so far, still ice cold, was told to wait a day or two to see if it comes back on. Problem not solved as yet, told to call again if heat still not on in that bedroom."
john E.
mattydale, new york
"very polite and friendly people"
deborah S.
canastota, new york
robert C.
marietta, new york
dan M.
cicero, new york
kyle F.
baldwinsville, new york
"Techs are great, scheduling reps have been unreliable in my experience."
jaun P.
syracuse, new york
"Thank you for the prompt response on a Saturday. The tech got the furnace going, However, they were not sure what made the unit stop working. They failed to figure out the blower belt was loose, damaged and needed replacement."
walter P.
syracuse, new york
"I callede for a service call - man came and adjusted the thermostat. It went off for the night properly, but it was set to turn on at 5:30am and it did not turn on ! I waited until 7 and turned it on myself. Not satisfactory, OK? The tech told me that he liked the thermostat that we have, even tho there are newer models."
kenneth V.
e syracuse, new york
pamela K.
fayetteville, new york
"Excellent service. Technicians explained what they were doing and why. Office staff is very nice."
rosemary A.
fayetteville, new york
"Jack checked my furnace on Wednesday. He was courteous, professional, helped me installing a new filter, changed the batteries on my thermostat. Please send him again when I need my AC and furnace checked."
megan F.
syracuse, new york
"Excellent technicians, great service, hard working."
susan S.
syracuse, new york
"I got prompt service for my furnace in cold weather. The technician was courteous, knowledgeable, and fixed the problem easily."
marguerite W.
syracuse, new york
sue P.
syracuse, new york
robert T.
ithaca, new york
"Service. Was great ,but didn't arrive until after 10:30 pm"
meryl Z.
jamesville, new york
"GREAT SERVICE"
gary N.
syracuse, new york
"Josh, & Josh were very Professional & took what time They needed to get the Boiler Running on the Coldest Night of the Year."
laura B.
camillus, new york
"Always responded within that day when I have called and it has ALWAYS been on the coldest day of the winter.."
richard G.
w monroe, new york
"Good job"
john S.
syracuse, new york
"The person taking the initial service call was defensive of the call and did not take our needs as serious- intimated we were lying. It was a very big negative. The technician was sent and the problem was rectified but it was the second issue on this furnace/thermostat. A call to Lennox assured us that ther problem was real and that they would rectify any future problem."
doran J.
syracuse, new york
"They are friendly and will work with you and will answer any questions you have"
sharon C.
syracuse, new york
"Have had a contract for many years and had only 1 complaint."
john s K.
chittenango, new york
"they performed the service in a very professional and friendly manner! Answered any questions I had and explained the procedure as they conducted it."
tom G.
cazenovia, new york
"Everything was done great and quickly. I would appreciate it, though, if your workers would use boot coverings or take them off when entering my home because I spent a bunch of time cleaning after he left."
dan S.
clay, new york
nancy D.
east syracuse, new york
"He was prompt and courteous"
linda V.
canastota, new york
"Every concerned answered Travis answered and made me feel relived Two minutes after he walked in the door"
craig R.
jamesville, new york
"I feel we were taken advantage of, by being charged for a "toilet rebuild", even though we only had tow parts changed. The total charge was over $600, when I could purchase a new toilet for half that."
patricia D.
manlius, new york
"Eric, our technician, showed up promptly, diagnosed the problem quickly, and resolved the problem just as quickly! Despite extremely cold temperatures (below zero wind chill and gusty wind conditions), Eric remained dedicated to the job at hand and maintained his friendly disposition. We were beyond happy with the services Eric provided."
carol H.
syracuse, new york
"Expert was on time and very courteous. Very professional."
kenneth V.
e syracuse, new york
"Response time is quick, service tech was pleasant and knowledgeable."
jack G.
minoa, new york
walter P.
syracuse, new york
"they did a good job on my furnace, however, I asked the tech to program my wall unit for going off the heat range at 8:30pm and coming back on the next day at 5:30am. It goes off (setting to 54) at night BUT, does not come on the next morning - period. I have to reset it. It would be nice to have it corrected - but I do not want to be charged for another service call. Give me a phone call and when your men are in the area, they could stop by. Thanks. next"
illyana P.
camillus, new york
"Charged $210 to tell us they couldnt fix it and offered a whole new set up."
rudolf C.
syracuse, new york
"Technicians are experienced and efficient."
walter S.
syracuse, new york
"the way falso co-ordinates the maint.service to a contact call by service tech."
norma D.
mattydale, new york
sidney L.
manlius, new york
john D.
baldwinsville, new york
"Initial phone conversation was very professional. Time for visit was given and was very accurate. Chip, talked to me about my obsevations, and assessed the problem, and noted that what needed fixing was much simpler and less expensive than what I had feared. He called the office and Travis was sent over very quickly. He went over options for us to reduce the price by buying a sevice contract even though the house is for sale. He then fixed the problem and did an inspection, found a small leak issue and repaired that problem. Very timely response and repair. Even though I will be cancelling the service contract within a month, I came away with a very good experience and will be considering contacting Falso to do my yearly inspections on my furnace and AC system."
john C.
syracuse, new york
"We are long time loyal customers of Falso. We are usually very satisfied with with work provided. However in this case, we are not satisfied and feel taken advantage of. We had some plumbing work done and were charged $190 for a part that sells for $20-$30. This is price gouging and unacceptable."
vastie D.
fayetteville, new york
"Very satisfied with the service."
edward T.
camillus, new york
"Technicians and customer service personnel are always friendly, polite and efficient. They are always on time and perform their task and are very professional."
gary L.
jamesville, new york
"service is reliable"
kevin K.
camillus, new york
"Cost, and job not finished - toilet needed shims and tightening to floor, and fill shutoff float interfered with handle causing toilet to continue running."
karen F.
syracuse, new york
tony O.
liverpool, new york
edward P.
syracuse, new york
sharon C.
syracuse, new york
"Efficient, explained what was happening"
paul L.
liverpool, new york
"Professional and friendly service"
debbie S.
n syracuse, new york
"Your prices are getting awfully high. I should look into other companies."
paul H.
cicero, new york
"Fast, Friendly, Professional, Honest. that is how I would describe the tech's that came to the house. They identified and fixed the issue."
barbara F.
east syracuse, new york
"Most services were very good, but one issue was not good. Very Good - next day installation once we determined the furnace was failing. The installation of the new gas furnace and thermostat was clean and organized. Not Good - Two issues: This is my Mom's house and I am not local, but two days later while I was in town we ran out of hot water (because the hot water heater had not been turned back on). Also, the exhaust pipe connection at the ceiling was not sealed well which upon your follow up visit revealed a couple of sections of pipe being completely rusted away and covered up with metal tape. Very Good - Durk came the same day I called to have the above items checked out and he was very good. He replaced all the pieces of pipe that were damaged and left a new good looking exhaust pipe installation."
john C.
syracuse, ny 13208, usa, new york
"The work performed was adequate, however we were charged $190 for a part that retails for $20-30 dollars and had to wait almost an hour for the part to be acquired by the technician. We will never use Falso for any plumbing issues again"
james P.
syracuse, new york
"friendly courteous knowledgeable"
ariana H.
fayetteville, new york
"Quick response to my emergency call... price was at the top of the market though."
myron W.
chittenango, new york
mark S.
fayetteville, new york
"Very competent, finished the upgrade quickly."
tina H.
syracuse, new york
"All services so far have been excellent"
paul G.
syracuse, new york
"Your workers are always professional and friendly"
karen B.
syracuse, new york
"I was given speedy appt.and fair pricing."
noelle F.
syracuse, new york
john L.
chittenango, new york
kevin K.
camillus, new york
james P.
syracuse, new york
melvin R.
manlius, new york
"Timely and efficient"
william F.
syracuse, new york
"over priced, have never received rebates as promised. My house was warmer with the old furnace and I kept the thermostat lower than I have to now."
patricia S.
liverpool, new york
jeff L.
liverpool, new york
candace C.
syracuse, new york
"Serviceman got here quickly & fixed the problem in no time."
gary F.
syracuse, new york
"We've been treated well and received great service"
pat S.
kirkville, new york
paul C.
cazenovia, new york
"See answers to items below"
tatiana M.
baldwinsville, new york
taniqua S.
syracuse, new york
pat S.
kirkville, new york
"Excellent service."
denise M.
liverpool, new york
"Efficient,honest,patient, knowledgeable"
victor M.
lafayette, new york
"They knew exactly what they were doing."
charles L.
central square, new york
matthew B.
east syracuse, new york
john P.
bridgeport, new york
christina P.
dewitt, new york
mary tim potter P.
chittenango, new york
"Provided great service when here giving us estimate. Very friendly and knowledgeable. The prices were just too expensive."
gelene L.
syracuse, new york
"Some techs are better than others . Garrett was good."
les D.
liverpool, new york
"I think there are other companies that may be more reasonably priced"
david H.
fayetteville, new york
donald P.
jamesville, new york
james C.
auburn, new york
"At first visit seemed professional and productive. But I have still not received a quote for proposed work after 2 weeks. Also, your scheduling system is very buggy. I called to change my scheduled appointment and was told by the operator my change was accepted, but then the sales rep still showed up on the day I cancelled my appointment."
peter R.
central square, new york
"Very satisfied with equipment and the installation work"
carole T.
liverpool, new york
allison L.
e syracuse, new york
"Professional and courteous, explaining all that was done, respectful of home."
barbara M.
syracuse, new york
jamie G.
n syracuse, new york
"The two guys, Eric and Tim, who worked on my plumbing were fabulous. They were kind, quick, tidy, and answered ALL of my many questions knowledgeably. They did a great job and got my sink fixed up quickly! The company itself was very good about calling and letting me know when there was a scheduling issue and got someone to me as quickly as they could. The online scheduling process was also really helpful and easy! Additionally, as a woman alone in the house, though both guys were fabulous and I didn't once feel unsafe with either of them - it does ease a bit of anxiety to have that extra person around."
heidi D.
syracuse, new york
"They were very courteous and were very informative when I asked questions. The maintenance was performed in a timely manner. Overall they were great."
christina A.
syracuse, new york
tania L.
syracuse, new york
"He went above and beyond to help us, a real God send!"
pamela K.
fayetteville, new york
"Full explanation of the issues with my furnace. Suggestions on how to assure the same problem doesn't happen again and to have ducts cleaned. Patience in answering all my questions. Office staff was wonderful keeping me advised of arrival time of technician."
elizabeth W.
syracuse, new york
"Very professional."
roseanne G.
syracuse, new york
"Professional and detailed on his performance >>"
mr millett M.
baldwinsville, new york
"second tech was excellent"
marie T.
clay, new york
"I'm happy with the service"
thomas B.
syracuse, new york
"service"
tim H.
syracuse, new york
jeremy D.
fayetteville, new york
"Quick, efficient work"
robert B.
syracuse, new york
"They did a thorough job of checking the furnace to be sure it was working properly."
todd C.
bridgeport, new york
celia M.
liverpool, new york
walter D.
syracuse, new york
cathy P.
syracuse, new york
"So responsive to my urgency!"
mark B.
syracuse, new york
"Good and quick service"
abija M.
canastota, new york
longhouse group G.
e syracuse, new york
"Tech did not put door back on all the way causing the furnace to not start. Came back in office with no heat."
sharon D.
liverpool, new york
saroj P.
cicero, new york
myron M.
fayetteville, new york
yolanda M.
syracuse, new york
"Did did not do a good job"
david H.
brewerton, new york
roxanne V.
syracuse, new york
roseanne G.
syracuse, new york
"Very professional and detailed on what he did."
theresa L.
syracuse, new york
"Experts were helpful and knowledgeable."
melvin R.
manlius, new york
bonnie B.
east syracuse, new york
"everything was explained pointed out respectful"
christina P.
dewitt, new york
robert M.
clay, new york
kimberly M.
rome, new york
"They were professionals from the get-go. From the white collar to the blue collar workers very kind and courteous and got the job done in a timely manner new furnace and water heater installed all in a Day."
gregory junior J.
baldwinsville, new york
"Could be more competitive with pricing but if you need multiple services quickly, they are a viable option"
tim H.
syracuse, new york
robert B.
syracuse, new york
"The service was good but the scheduling was not. We originally thought the person scheduling had us down for the furnace for Monday, but to our surprise, plumbing people came. So, we had to reschedule. Lucky they had today open."
charles B.
jamesville, new york
"The two representatives were knowledgeable, communicative, efficient, civil and coopoerative."
chris W.
jamesville, new york
"prices are very uncompetitive"
stephen W.
liverpool, new york
cassaundra G.
syracuse, new york
"I have always had positive experiences with Falso employees and the company."
david D.
manlius, new york
"Asked before scheduling what minimum charge would be and they didnt answer directly. All they had to say was minimum of two hours labor. I told them had backed up sink they found blockage about 18 in. Also said main house shutoffs there are two, needed to be repacked because leaking around valve stem. They wouldnt repack the nut and said replacing both valves would be over $900 in addition to the drain clearing. They were here about 45 minutes. Had someone else come for less than 100 and repacked the nuts in about 30 minutes. Problem solved."
walter D.
syracuse, new york
longhouse group G.
e syracuse, new york
"Did the job without interruptions."
abija M.
canastota, new york
bonnie B.
east syracuse, new york
"The 3 technicians were very knowledgeable and explained what they were doing and recommendations for the future"
patricia O.
dewitt, new york
timothy B.
baldwinsville, new york
"Did thorough work & answered my questions"
tony C.
syracuse, new york
"Some of your workers are thorough and clean. Some are not. This recent experience was very good because he was very thorough. However, I do think Falso charges too much for one hours worth of work, and I am a paid member with a plumbing plan."
tony C.
baldwinsville, new york
"Service is fast and very professional people"
mr pradhan P.
cicero, new york
shirley S.
north syracuse, new york
tina C.
liverpool, new york
"For a drip leak from our shower faucet, they have had to come out to our house twice as well as reschedule twice and the faucet is now leaking worse than before they started and this has been going on over a week."
pat R.
syracuse, new york
"good service, good communication. polite service people."
jim A.
syracuse, new york
barbara A.
fayetteville, new york
"I was quoted one price and charged a highe price. I called to question the price and was told someone would get back to me. STILL WAITING"
diane S.
camillus, new york
"Great service, reliable."
mary F.
cicero, new york
"When I had my furnace annual service in August the thermostat batteries were not changed"
victor C.
manlius, new york
"Too expensive"
robert R.
liverpool, new york
"Very thorough, informative and friendly"
michael D.
syracuse, new york
"Way too expensive"
jane T.
skaneateles, new york
eric B.
syracuse, new york
"Techs are always courteous and friendly."
edward D.
marcellus, new york
nathanael A.
cicero, new york
"Highly professional customer service and field crew."
patricia O.
dewitt, new york
mary G.
skaneateles, new york
richard C.
liverpool, new york
laurie O.
fayetteville, new york
stephen D.
liverpool, new york
"Excellent service."
jane T.
skaneateles, new york
"Have used Falso for many years...ac, furnace, dehumidifier, always feel I am in good hands"
barbara A.
fayetteville, new york
"I was told one price but was charged another fee which was higher"
henry P.
jamesville, new york
"did not fix problems"
ted W.
fayetteville, new york
"It was above and beyond service"
casper S.
fayetteville, new york
randall B.
liverpool, new york
sue F.
syracuse, new york
"Your phone system is too long,get to yes or no up front.to impersonal. I wanted to talk to the person at the local office."
patricia D.
central square, new york
leslie M.
fayetteville, new york
"Plumbers arrived on the day of the blizzard. They replaced the ballcock in our toilet, but failed to replace the flapper, which continued to leak slowly."
victor C.
manlius, new york
"efficient, knowledgeable, professional service"
sara F.
solvay, new york
"The techs were both professional and friendly when explaining their findings"
thomas D.
chittenango, new york
robert R.
fayetteville, new york
"The service technicians didn't do a good job cleaning the heat exchanger because they didn't have the brushes and wand to properly clean it. The Flue contains soot and they didn't make any effort to clean them or even check them for soot. I would only recommend them for gas furnace not oil."
susan R.
syracuse, new york
"Tech seemed friendly but not very knowledgeable of the boiler system. There were many set backs in the diagnostic process. He spent some time on his phone with a manger trying to figure how how to drain/isolate system. 8am appointment went to 1pm. I had to ask tech to put boiler cover back on the unit before I paid him. I would like a detailed billing summary which shows parts and labor cost from the service call. My original service order for replacing a valve was for $250. The final bill was $925."
josh D.
liverpool, new york
"Chris was on time, polite, professional and got it done fast and right."
melissa R.
manlius, new york
"It took several days to get a simple part - there were 8 of them on the shelf available at Home Depot. My husband just decided to do the simple repair himself since our shower had been running water for 5 days."
john spink S.
syracuse, new york
gary F.
syracuse, new york
"We've gotten good service consistently"
george S.
pennellville, new york
"very courteous, informative, on time. did not try to pressure me to make purchases."
fred N.
fayetteville, new york
ted W.
fayetteville, new york
victor C.
manlius, new york
"Very professional and thorough in evaluating the system"
bradon C.
jamesville, new york
dean S.
camillus, new york
elizabeth B.
baldwinsville, new york
"the technician was personable and professional and knowledgeable. And he came on time!"
stephen P.
liverpool, new york
"The men were on time they were extremely respectful of my property. They were training a new employee. And they offered me a savings on my next furnace check up."
james D.
syracuse, new york
"Technician showed up as scheduled/on time. He completed service and checked the HVAC system and made recommendations to improve energy efficiency."
john M.
baldwinsville, new york
"All your personnel were professional and minimized disturbances to my home."
gerald M.
camillus, new york
jason S.
syracuse, new york
"The installation was smooth and convenient. Products are of the highest quality. However I dont feel that we needed the works but you left us no choice."
thomas W.
syracuse, new york
"Technicians were very professional and rendered the seasonal maintenance tasks efficiently"
steve B.
memphis, new york
"Very knowledgeable techs... provided information that will make the heating system more efficient.."
james S.
syracuse, new york
"Great service"
michael D.
syracuse, new york
"Service was good and informative."
kathleen K.
clay, new york
"Always up to date on service. Service people who come are extremely knowledgeable and courteous"
mark S.
dewitt, new york
"The salesperson visited us when we were under distress at 10 pm; quoted us premium packages and didn't itemize costs of unnecessary components, ie. humidifier and uv light. We were both tired and cold by then. When we looked up prices after installation, we were frustrated as it looks as though we paid almost double for the AC, furnace and water heater package compared to others in central new york."
christina L.
cicero, new york
"This experience has been positive, but other experiences have not. I feel like I was taken advantage of in my past dealings."
karl B.
marcellus, new york
stokes J.
syracuse, new york
"The service Falso provides is very good. Your technicians are very knowledgeable and they clearly explain what they did and inform me of potential problems. Only issue is the cost of additional service is a little high, just my opinion."
kate L.
baldwinsville, new york
jeff V.
camillus, new york
"After the plumber supposedly fixed the problem ( the outgoing line on my grinder pump) with another rubber gasket. I had mentioned another plumber had fixed this problem years ago when there was a rubber gasket that plumber said that there had to be a hard line the entire way up. The guy just shortened the distance of the gasket and it lasted less than 24 hours before it twisted almost off and shot grey water all over the basement."
robert S.
jamesville, new york
juanita E.
liverpool, new york
"knowledgable"
stephen P.
liverpool, new york
"Excellent service"
mary odai O.
liverpool, new york
sandra H.
east syracuse, new york
"Service people are always professional, neat,and do a good job. The office personnel are knowledgeable, helpful and friendly."
mirian M.
syracuse, new york
"Very professional service people that were quick and efficient"
dan S.
skaneateles, new york
david S.
fayetteville, new york
"Very courteous technicians came to install a new humidifier. Explained everything very clearly as well"
bill C.
fayetteville, new york
"on time and professional except for this survey which takes too much time and is redundant an annoying"
shawn M.
syracuse, new york
"Communcation from the phone service was not accurate with times as afar as what was set up and what was stated during the reminder call. Also did not receive call before technician arrived."
rose G.
cicero, new york
"the mechanics the device our furnace and air conditioning unit are always professional."
william S.
syracuse, new york
karen F.
syracuse, new york
norma D.
mattydale, new york
"On time. Friendly. Explained about my furnace."
mark B.
syracuse, new york
"Not very rapid response to problems and, twice in three days (one routine inspection, and one service call two days later when furnace failed), overlooked the problem that caused failure two days later, requiring another service call. Replaced (and shared us for) a thermostat which was later found not to have been the problem."
ruth B.
camillus, new york
"Falso did everything and more to solve the problems!"
kathleen K.
clay, new york
"Always on time. Workers very courteous."
jayne W.
n syracuse, new york
"Installation persons made errors"
mr dienhoffer D.
chittenango, new york
earl D.
clay, new york
dan S.
skaneateles, new york
pamela K.
fayetteville, new york
"Excellent and courteous service. Arrived earlier than expected. Explained what he was doing and what the problem ultimately was with my furnace. Charges were very reasonable."
gary F.
auburn, new york
"I was very satisfied with service and information given to us on how to go forward with a new furnace."
thomas H.
liverpool, new york
"Always get great service."
william N.
n syracuse, new york
"Did a good job. Very professional"
rose jones J.
e syracuse, new york
suzanne L.
central square, new york
"Service and expertise"
mary odai O.
liverpool, new york
joan Y.
liverpool, new york
"Professional friendly service! Very thorough with maintenance detail."
valeria E.
syracuse, new york
melissa R.
manlius, new york
"David was so helpful"
william S.
syracuse, new york
mark W.
syracuse, new york
"timely and professional."
denise D.
syracuse, new york
ronald P.
n syracuse, new york
"Very good service"
lisa H.
syracuse, new york
kathrine K.
clay, new york
"your technicians and scheduling department are very professional and knowledgeable."
robert K.
syracuse, new york
"Reasonable price and prompt service"
victoria C.
liverpool, new york
"Service person was polite, knowledgeable, and answered all my questions so I could understand."
paul G.
liverpool, new york
thomas H.
liverpool, new york
"Always receive great service."
sabrina S.
syracuse, new york
"Great experience and cost. I just recommended them to my sister"
maryjane cannon C.
syracuse, new york
"Was very satisfied ."
nick Z.
fayetteville, new york
"Dave was professional, knowledgeable and friendly."
brenda D.
mattydale, new york
victor M.
lafayette, new york
"The techs were knowledgeable, efficient and courteous. Hang on to these folks."
ron F.
mattydale, new york
edward P.
syracuse, new york
"On time, professional, friendly, knowledgeable"
elizabeth S.
syracuse, new york
"You send a salesman to a service call. The tech sees how old the furnace is and says without even taking the time to look at everything that it is 4000$ to fix. He then says he has to turn the furnace off and gives me no options other than buy a new one. I am quoted $11,300, $10,000, and $10,800 for a new furnace. When I told the salesman that I know the fair prices of a furnace are significantly lower than those prices, he magically finds one for $8,800 (still way too much). I also got a second opinion that same night. Blower fan was malfunctioning which caused all the sounds and the excessive heat build up in the furnace room. $420 to fix. May have to call the BBB."
erin G.
syracuse, new york
mike L.
e syracuse, new york
"Great service. Courteous technicians."
leonard S.
liverpool, new york
linda L.
syracuse, new york
"Falso has always responded to all of our calls and questions. They have been prompt and efficient."
paula D.
baldwinsville, new york
nicholas B.
syracuse, new york
carol G.
camillus, new york
"Knowledgeable and courteous"
joan Y.
liverpool, new york
"Ronda and Jack were EXCELLENT! Professional and knowledgeable"
mike L.
central square, new york
charles L.
central square, new york
"your technicians are always friendly and complete their tasks in a timely manner"
gregory C.
dewitt, new york
"Reliabilty"
evan M.
liverpool, new york
"Easy to get an appointment and were on time within the window. Very courteous and patient service"
rhett L.
chittenango, new york
"Technicians figured out the issue with my heating system but fumbled their way through it and didnt bleed the air out of my system properly"
matthew M.
fayetteville, new york
"No significant problems to-date"
bill Y.
mattydale, new york
ruth B.
camillus, new york
jeffery S.
liverpool, new york
"Technicians were friendly and worked quickly."
robert H.
n syracuse, new york
russel D.
camillus, new york
"Friendly and informative representatives."
maryann K.
syracuse, new york
"Over charged. Problem wasn't solved. Had to pay for another company to come and fix the problem"
donald G.
auburn, new york
lynda C.
manlius, new york
"Jack was very thorough in determining the issue with my furnace. He showed me the biologic contaminant that was in the system. Tim was very thorough in explaining the options and solutions to correcting the issue with my furnace These service employees are an exceptional team and they represent your company well."