Falso Service Experts Reviews

"Very professional."

"The tech was polite, thorough and professional"

"The salesperson was very knowledgeable and professional along with the technicians!!"

"The tech was quick and knowledgeable and will to share that knowledge."

"Was given the typical salesmen jargon of trying to up sell on everything instead of addressing the reason I called in the first place."

"My problem was a very simple one that just required strength the right tool: joining two pipes together, and since I am 87 and too old and weak, I was unable to fix the problem. However, you provided same day service and was able to fix the problem immediately, so I would recommend your service with that proviso."

"Fast and efficient service. Great technicians and installers"

"Seems like a good company."

"They have great customer concern"

"Professional and courteous"

"Great service. Fast. Informative"

"Timely and efficient"

"Service exceeded my expectations"

"service was good"

"Sam was professional, knowledgeable and personable."

"Answers questions, explains , on time, professional."

"tHE TECHNICIAN WAS very informative and took his time explaining things to me."

"Knowledgeable technician, great service."

"We have had a poor diagnosis, a visit that resulted in no repair because diagnosis was wrong, too many phone calls - just sort of a mess."

"I've always been satisfied with your service and technicians."

"Was on time and told me what and why things were looked at."

"The technicians were very friendly and helpful."

"Tech was professional and left everything as he found it"

"Both Steve and Tim were very personable, and answered all of my questions and concerns."

"Your company came very quickly. You were respectful and professional."

"Quick response time yes . The plumber that came charging over four hundred dollars to change a wax seal was bad enough but then emptied his wet vac Al n my tub and left it."

"Had an appt on 6/16/2022 from 4-6. I received 2 calls, 1 just before 6 and another after stating that the technician was running a little behind. It would have been nicer to know sooner. I finally had my appt and was told there would be a follow-up after technician spoke to Nick and the supervisor. 5 days later and I have heard nothing."

"Everyone was great they had to come back a few times and they were great"

"Excellent service"

"The two technicians recommended that I replace several parts totaling $1,400+. A second opinion from another company completely contradicted your technicians and there was nothing wrong with the AC system. Also, the technicians did not even bother to clean either of the coils, or remove leaves on the bottom of the outside unit. More time was spent by the technicians sitting outside in their cars after the visit than the service visit itself which only took about 10-15 minutes.."

"Friendliness of technicians"

"Did nice work in a timely manner."

"Appointment confusion and inability to reach local office by phone"

"It is not very likely I would talk to anyone re. HVAC"

"Good service"

"Plumber did not resolve my problem,hadn't seen this problerm before.Came in with dirty shoes.Used our towel to wipe wet floor instead of a cloth he should have had."

"have always received prompt,efficient service ans equitment"

"dependable trustworthy"

"Clean and neat installation"

"Travis was great and being part of the Advantage plan I was able to have very fast service"

"Customer service and service technicians are very courteous"

"Very good tech"

"Prompt"

"Efficient and courteous service."

"Always on time. Pleasant technicians."

"Service Rep didn't leave a report or email a report of findings like he said he would."

"The service was very processional"

"the tech did what I needed for shower drain"

"Josh and Rhonda were very thorough and explained the details in layman's terms. Very professional people!"

"Great job. Arrived on time worked independently"

"Excellent service!"

"Professional and courteous"

"Professional"

"Courteous knowledgeable tech staff"

"Not impressed. Had to ask technician to go back and clean unit twice."

"I've been having Falso Service since 1993 and have always been very satisfied."

"Technicians were great."

"professional rep"

"Your staff is always reliable and profesional"

"efficient and courteous, the servicemen are also very knowldegeable."

"Knowledgeable sales rep and quick service."

"The tech was very friendly, explained everything that he was doing and how it affected the HVAC system."

"Quick efficient service. Timely arrivals. Complete satisfaction."

"The only thing i saw was and new employee trying to upsell for the company using psi numbers from a clip on device to a cell phone type device.Then there comment in the pdf about a cracked dryer was bull.Then asking me if I put the AC Refrigerant in when another company with a license put it in .Here for 10 minutes and trying to tell us something is restricted and might be the compressor is all and upsell taught by your management and company."

"Techs have always been professional,respectful, friendly, and overall good representatives that Falso should be proud of..."

"The tech recommended maintenance on my air conditioner but couldn't pro ide the service TWICE"

"We've always had good service from competent technicians."

"The email receipt was incomplete and never mentioned that they serviced the Air conditioning as well as the furnace. They told me they would provide me with a written estimate of what they were suggesting needed repair on the furnace. As of today I have received nothing on that."

"On time,quick and easy"

"Technician was unable to change furnace filter."

"Timely professional service"

"excellent work"

"They are always excellent and efficient and professional when I have had to call upon you guys"

"Courteous, communicative, friendly, great service"

"Great attitude, enjoys the profession and fantastic customer service. All this is a rarity nowadays. Well done!"

"I have received no follow-up regarding the leaking drip pan under the coil. This is the 2nd time with no promised follow-up."

"technicians were friendly, helpful and clearly explained the issued"

"Past issues and constant rescheduling of scheduled service"

"Because I never looked myself and found out there was a power cord that was unplugged from the condensation line all he had to do was plug it in and I was charged $99"

"The team is very courteous and will stay as long as it takes but my challenge is that we put in a brand new unit in February and each service call amounts in an 8 hour day."

"I've used falso a few times and generally had a good experience, but at this point not sure if I'll use you again, so I can't recommend you to a friend. My plumber, multiple times didn't have the parts he needed, showed up the first day without the parts he needed even though another falso tech was the one to request the appointment and told him what was wrong (HVAC tech noticed a leaking pipe and scheduled a call for a plumber). Told me he would be back next day to repair, was told by scheduling that was impossible. Then was told he'd pick up the parts the night before and arrive to my house in the morning. He arrived at my house on time, but was there less than a minute, told me he had to go get the parts, then was gone for an hour and a half. Then half way into the job he tells me he got the wrong sized parts and has to go back to get more parts. Then when he's "done" I asked him "did you check my gas line for leaks like I had also asked? And was part of the initial call?" "Oh... No I forgot". He then did, but the fact this was the third time I reminded him I found unprofessional. Then "ok, are you going to show me how to clean my tankless hot water heater like I setup with the call initially?". "Oh... No, I don't have the parts for that". I was told I'd have to reschedule. What do you guys keep in that van? Because it's clearly not spare parts or tools. Also, I had to wait extra time for this plumber specifically because I was told he was the only one who could flush my tankless system and he didn't even do it."

"The technician very professional knowledgeable gave awesome input value. Also help out another issue on site,As to issue solved Thanks"

"Falso has always provided prompt and quality service."

"Because the gentelman that came was amazing."

"service plumber very knowledgable and curteous. Handled my frostfree valve replacement very quickly and made additional improvements. Gave me instructions to prevent any future failures to the frostfree valve."

"I, being her cousin, made an appointment to have her dryer vent thoroughly cleaned. I drove a hundred miles to be in attendance for appointment confirmation #28-238468. When your person showed up an hour past the last promise of 5:00 PM, he informed me that he was only the sales rep."

"Difficult to reach for service issues"

"Easy to do business with. Quality work."

"Professionalism, dependability."

"Good service"

"Excellent product, excellent customer service, always receive a call for our service reminder to schedule maintenance, get a call 15 min before service person shows up, always nice and professional when they come to do service."

"Nice job, professional and friendly"

"Service is timely, repair personnel are knowledgeable, skilled and courteous"

"Very satisfied with review of products/service and information. Discussed options. Staff were very knowledgeable."

"They listened to our concerns and took the time to investigate."

"The hard sell to join your memberships was a big negative."

"usually respond to problems quickly. but there was a delay this time. Pumber was told he needed to replace a sink hose. He did not have the hose charged me $71 and told me to order the hose. I hope there is not an additional charge for him to return to install the hose."

"It is easy to schedule an appointment and they accommodated my request for a specific technician. His name is Catlin DeLorenzo. He does excellent work and is honest and professional."

"The technician who responded was professional, but indicated that we would receive a quote to address a drainage issue....we never received the quote."

"I had a problem with a notice appearing on my thermostat. Justin a tech from Falso came and worked on our brand new system and checked everything a number of times. He was very professional."

"Excellent response to issue. Explained options to best correct the issue."

"Excellent service, professional knowledgeable technicians (Tim and Chip)."

"Chip was knowledgeable, professional and great to work with."

"Duct cleaning was poor (contact me for details) Plumbing quote of $600.00 very excessive. (work done for $109.00). Air conditioning service was excellent"

"Always great know they are there for my systems"

"Advantage customer. Was supposed to have a service appointment for both ac and furnace. Tech was unaware at first and thought it was just for ax. Fortunately, he checked and found out it was for both. But not being aware, was disconcerting."

"Extremely disappointed in the service provided. Technician damaged sink. Was not respectful of my home. Left a message on Monday to have a manager call me back and its now Thursday, and I still havent heard from anyone."

"While I have always found the techs sent to our house as helpful and courteous, Josh went above and beyond the expected. Josh was courteous, patient, thorough and professional."

"Just question why AC service in past years took almost an hour and this year@20! Any insight?"

"All technicians are skilled, friendly and professional."

"One phone person told me one thing the other told me the opposite"

"Falso has been my go to for all my plumbing and furnace/ac needs."

"The plumbing guy, Catlin, did an excellent job. He explained everything as he was doing it."

"The A /C was hooked up wrong initially resulting in 2 service calls to correct."

"Was able to book appointment within 2 days, They arrived right on time and were very professional."

"Brandon was especially helpful and informative."

"Since replacement of the TX(?) valve, I have had problems with loosing coolant. You had to come out and tighten connections on the valve one time because of coolant loose. Since then, I have still had to have coolant added. This has been costing me and the idea of paying for a leak test doesn't set well. Hopefully, I can make it through this summer without more coolant. I've been with your company a long time and have had good service."

"Very proficient and informative on what he was doing and Im grateful he was able to come out on a Sunday!!!"

"Service man made me understand what needed to be done"

"Maintenance check was done within the window of time provided and completed in a timely manner."

"It is now only five days after my "service" and there is again no hot water, there is water all over from the pop off valves. I paid almost $1,000, which was a gross overpayment. I will give them one more time to rectify this or I may cancel my home and business accounts."

"getting a notice on the thermostat saying it can not function as requested. Not happy at the price we paid. It should run perfect since it is barely a month old."

"I guess i thought I would receive a slip if information about the check-up verifying that someone was here. In the past, always got a read-out from tech's hand held computer."

"Technician was very friendly and clean explained our options of various types of A/C"

"The needed maintenance was performed."

"The tech was very polite and explained everything that he was going to do"

"A plumer name Tim came, looked arround & didn't stay long enough to evaluate & identify what need to be done. Then he left to report to company head office. I have been waiting to know if he is coming to do the job"

"I received a call saying that he would be at my house in 30 minutes. We waited over an hour and a half for them to arrive.We both work and had to leave work in order to meet them at our house. We didn't receive a call to say they were running late or anything. When the technicians came in they told my husband that the air conditioning system was installed all wrong, out of code, was a fire hazard, and needed alot of work to fix it. He asked who installed it, and when he discovered it was installed by Falso he totally changed his tune. It suddenly became fixable and everything was ok. That made both of us wonder if we should use Falso for our upcoming new furnace purchase."

"You came out for a maintenance service on Weds and ended up breaking the a/c. Then you didn't make a point to fix it immediately. It is Friday and I haven't received a call that the part is in, although you promised to call Weds night, Thurs at the latest. I feel like your "service" is a sham."

"NIko was courteous and professional."

"tech was very good about explaining the ranges necessary for having a good working system & letting me know we were within those ranges"

"Catlin was knowledgeable, thorough, and careful. He explained all options to us before he took any action. Although he had to cut a hole in our basement wall to solve the problem, he did it carefully and without a mess. He made sure we understood how the new system works before he left."

"got it done in 1 day"

"Good and informative sales team; excellent installation process and follow up."

"Nick and Tom did a good job but Falsos pricing is horrible!"

"The technicians were very good and knowledgeable. They answered all my questions.. They came around 11am and stayed till 4pm. I did not realize it would take that long....."

"The service was performed in an extremely professional manner."

"The service provided accomplished everything needed."

"The repairs were far too costly for the services provided. It took to long for the servicemen to become familiar with the system. I would be happy to discuss the specifics with anyone"

"He got right to work and explained everything."

"Very punctual, knowledgable, fast He was a pleasure to talk with"

"Our technician was very thorough and told me everything he did and was going to do. He was very efficient!"

"No one showed up. Friday was rescheduled for Sunday and no one showed. We were scheduled between 1-5 on Sunday."

"Great job by tech but too expensive for 25 min job. Will look elsewhre next year"

"Technician showed up without a mask, I had one on but he never put one on or offered. I did not go to the basement with him to see work performed so I can not rate this other than disconcern for customer."

"I had to have another technician come and finish the service on Friday"

"False person explained everything to me."

"i feel like i was taken advantage of. my wife was at home and the tech and sales person pressured her after learning we had an older furnace and water heater they saw dollar signs and pushed worst case scenarios until i was called and option left was to replace the equipment and spend more money."

"aGENT WAS ON-TIME, WORE A MASK AND BOOTIES-USED ONE OF MY NEW FILTERS TO REPLACE THE OLD ONE IN THE FURNACE, DID A REALLY THOROUGH JOB OF CLEANING THE AIR CONDITIONING UNIT."

"They did a good job'"

"Competent polite technician"

"Because I am not sure how I am supposed to judge. I haven't started using my AC yet!"

"He was on time, explained all he was doing, invited and answered questions. Very personable"

"The installers were on time and were ver efficient and professional"

"Tech was SUPER friendly and accommodating despite being called out out on a Sunday evening (for which I felt terrible!!)."

"Professional and informative technicians"

"They got here when they said they would did a good job and left."

"Sam & Brandon Provided outstanding service and professional advice."

"Technician Alexander was very knowledgeable and took care of all questions!!"

"Sam was amazing - thorough, polite, very capable, a tremendous pleasure to deal with. Can't say enough. -- To be honest, we have had frustration and disappointment with Falso in the past - but tnot his time."

"Atyus presented himself very well. He was courteous, professional, thorough, and worked efficiently."

"Given a window of 2-4 and never showed until approximately 4:15"

"service person worked very hard to fix the plumbing problem without adding additional expense / work."

"On time, personable, knowledgeable."

"Pleasant to deal with. Explained things to me well."

"Great Service"

"Appt time changed 3 times and your rep arrived 1/2 hour after the appt time. He apologized and did his job professionally."

"Informative, friendly. On time"

"Upon discovering a "potential" VERY serious problem with our current Lenox furnace, they immediately explained it thoroughly to my wife & I ( as to what we should or should not do) until their supervisor came to verify or not what/why the problem could exist. All this time, both techs explained everything to us regarding the furnace matter!"

"I was disappointed that tech did not have a filter for me. I was told it would be delivered the next day between 8 and 10. I had to call late in the afternoon to see when the filter would be delivered. Disappointed that was given a time. Waited all day!!"

"The techinicianswere knowledgeable,courteous and professional. They completed the job with efficiency. I don't generally give 10's ofr anything."

"Service technician very informative, cordial and pleasant."

"So expensive cannot afford it. Older and can't do stairs well."

"Technician performed in workmanship fashion."

"Technician was very polite and informative in my questions I had asked"

"I thought the overall service was very good."

"Quick fix after arrival"

"Service tech was excellent and professional"

"Great service and information on how to change the filter and which one to use. When he checked the outside unit, he removed the fencing around it and did not put it back. I had to do it and it was difficult for me. Never had issues with it in prior years."

"communication about arrival appreciated; professional presence of both employees"

"The service man answered a question for me unrelated to the job, very kind."

"If this is the first tech who came to my house? No happy at all. Lied to me about cleaning my AC unit outside. Was never done and it took another tech to come to my house to clean it. Even lied on the billing receipt. No longer welcome at my house."

"Sam (the tech) was very friendly and very knowledgeable. He fixed our humidifier and took care of the AC. Will request to have him come back in the fall. The plumber did a very throughout job too."

"Excellent service, fast installation and professionalism"

"knowledgeable, courteous, very nice young fellow"

"Rhonda was very informative and professional."

"You guys are always prompt, pressional, and honest. Of note: The house is sold to the Campbells as of 4-28-22. I left your information for them"

"AC team was very good and found things that were not found by Dave the plumber for example the calcium around two pipes going to the hot water tank and the hot water tank itself. Dave provided us with a scribbled quote for pipes throughout the basement which we needed to go over since I could not read it nor was the price broken down. When I asked Dave on the hot water tank I was quoted $2200 off the top of his head. As I stated very please with team for AC but completely did-satisfied with Dave. Over $5000 is quite an expense particularly with the hot water tank and unavailability of detailed costs for everything else. So, this survey is based on the AC team not Dave who showed up unexpectedly at my door. Very unhappy with Dave."

"Very nice service expert."

"The initial consult was great. However the follow up went as follows...1. I wad told to call to make a follow up appt which I immediately did, and we were scheduled the next day. 2. They never showed, so I called after waiting for 2 hours, they res heduled for today. 3. I waited two hours today and no one showed again after the reschedule, and they rescheduled AGAIN for tomorrow...I really..no they seriously need to step up and come when they say they will, I can't keep waiting around for unprofessional communications."

"Friendly professional service"

"Timely, seamless process"

"With all the things that went wrong, through no fault of yours, our guy stuck with us, was committed to getting us up and running as soon as was humanly (and bureaucratically) possible, and very apologetic about the entire situation...which wasn't even his fault. It was the fault of a 90-year-old house with 90-year-old plumbing. We want him back!"

"The two technicians that came did a great job checking out the a/c system outside. It was all broken down, parts tested to see if they were within specification, the unit was cleaned."

"you ended up costing me a lot of money"

"Explained what they did and gave info about present A/C."

"The falso team which included Corey combob and others did a great job. They did not create a mess, they installed a new boiler system and water heater and everything seems to be working fine. Corey took the time to explain to me all of the functionings of the boiler and it's parts as well as the water heater."

"Garrett was wonderful and even checked some others things that I had questions about. Both Garrett and Nico who did my yearly AC service were a credit to your company."

"I satisfied for the services"

"Our technician, Catlin, was very helpful. He described the problem, took time to answer my questions, and discussed in detail the various options we have. This is the second time Catlin has helped us and I enjoy working with him."

"Had the air conditioner checked-haven't had to use it yet--assume it is in good working condition"

"Timely but expensive."

"Mr. Dahl was very quick and efficient and knew exactly what needed to be done."

"the two that were at my home were both very easy to talk to and very helpfull"

"Technician is very professional and did a great job testing everything."

"In December I was ready to cancel my contract with Falso, did not like the sales pitch, kind of like good cop bad cop, but this time Sam was fantastic, also Dirk. Reliable, friendly and honest! I will be requesting Sam in the future!!"

"were professional in their actions"

"The Falso rep was knowledgeable, professional, courteous and on time. However, the project quote was easily 2x the next highest estimate."

"Your tech worked approx 30 minutes....was in the basement for approx 5 minutes...replaced an air filter which I supplied ....spent the remaining minutes at the air conditioner...to state that I should replace the condenser...which he did show to me....he stated that beyond that I system was good to go....I"m not sure my system really is....He DID NOT make a believer out of me....During Falso"s previous visits....your techs spent much more time inspecting the equipment and were much more thorough explaining what might be beneficial....I've paid almost $200 for a visit I really DON'T feel good about....I feel like I have been taken advantage of......"

"Very professional and courteous Tech."

"I say the installers did a quality job."

"I did not receive a phone call prior to arrival."

"Very thorough."

"Techs were polite, on time, thorough and efficient. Thank you for a good job!"

"The tech was great. Very friendly. Did a really nice job. He was an A+"

"The plumber Tech inspection was wrong..got second opinion not all parts need replacement on toilet. paid $20.00 instead of $245.00 on a late Friday afternoon your heat and air conditioner Tech is grumpy he knows his job but he needs a happy pill"

"Always top notch service"

"On time, professional, courteous, respectful of the premises, knowledgeable, and communicative"

"Very impressive work by the technician."

"They always do great work"

"Knowledgeable and personable technician. I appreciated being called with an approximate time of arrival and he arrived in the time given. The technician answered my questions and advised me of the way my lawn should be mowed around the unit. His advice was valuable to me."

"He did a good job and answered my questions"

"On time, friendly, knowledgeable"

"The people who came were very professional"

"Timeliness, professional"

"Very Efficient and Professional. Great person."

"Falso has been here twice in the past week, once for repair, once to inspect the air conditioner. These fellows and gal presenting the water test, were polite, careful and acted like they knew exactly what to do."

"On time and courteous"

"Problem solved. Tech was professional, and knowledgeable."

"The technicians were knowledgeable and were able to answer questions that I had."

"Knowledgeable and friendly."

"The Technician offered dependable work and arrived on time."

"very nice tech"

"The technician was knowledgable. thorough and friendly."

"Efficient and followed up"

"Very knowledgeable"

"Arrive on time, quickly finish job."

"Because I was very satisfied."

"the technician was polite and seemed to do his work efficiently. however he left without giving me a receipt for the work that was done and the condition of the air conditioner in writing as I have always received in the past. additionally , there were some things he could not do due to the outside temps. while i completely understand this, i do not understand why then this work would be scheduled in this type of climate in April in Syracuse. I was told that if i had problems with the air conditioner and it is something that they were unable to test for I should call and would receive a courtesy call. So I set aside an entire morning and the result was that the inspection was not complete. This is the third time in a row that i have been dissatisfied with Falso. We have been good customers of Falso for years and I will not be renewing my maintenance contract."

"Service expects did good job"

"Service guys were great, Travis and Trey. Good to meet the regional manager. Gave good info and did a thorough job testing furnace and A/C."

"Your technician was very polite and was able to explain to me all that was wrong with our ac unit."

"Tech was efficient and pleasant."

"On schedule and did a good job."

"Because I felt they deserved it. One comment, could you remind the technicians to wear masks considering the fact that we are elderly and in the Covid risk group. Thank you so much.----Nick Massa"

"Worked steady to solve puzzling issue."

"professional informative and just nice"

"Ontime.Explain the different plans.Very nice young man."

"no service call was made to my knowledge"

"Technician was very thorough"

"The technician was very knowledgeable."

"The technician was polite, professional, and explained the problem and he was going to fix it."

"The guys were great"

"The technician was very friendly and helpful when I inquired about a few things to do with my central air conditioner."

"Tech was to return in the afternoon to balance charge 410a. He did not return . My call to the office resulted in my being told someone would come in 2 to 3 weeks when weather warmed. This is a puzzling situation which leaves job unfinished."

"The plumber alerted me to a lack of draw in the piping system going to the chimney. He said there was some CO2 coming from the top of the unit where the draw was weak. My ex husband and took the piping apart and rewrapped the connections with gorilla tape. At spots where the pipe was connected with screws, you could see daylight all around the perimeter when looking through the other side. We saw that pipe wasnt clogged and there was no residual noted at the juncture point where it entered the chimney. We called all around the the square hole that was where the round pipe fit to it. Im pretty sure sure we plugged all the holes and seams that were weakening the draw. Not happy about that at all. The reason I replaced my furnace was its age and the fact that it was leaking CO2 into my home. I could have been in the same bad spot were it not for my exs ability to spot potential danger."

"Technician was knowledgeable Courteous"

"Justin was very knowledgeable, demonstrated expertise, and ability to fix the problem. We had a non functioning furnace in 40 ° weather and Justin fixed it!"

"The service tech completed everything we asked for."

"Service was on time and professionally done."

"we have complete trust and confidence in your company and representatives"

"The Tech who came to fix my furnace ( Travis ) did qn excellent job and was extremely informative and clear."

"He fixed my furnace and was very thorough"

"Very professional and polite."

"He was able to remove our old water heater and put in the new one. Only problem was the water once heated, was too hot and we had to have another plumber come to check the heater. He showed us where the dial should have been so we can be sure it is at the correct temperature. We were not able to get a copy of the bill before he left because he did not have the equipment to print one out. We would prefer to have one before he left. We are still waiting to receive one."

"Travis and Chip were a great team. Diagnosed a failed switch and repaired in less than an hour. Probably under 2 hours from the time of the call. On a Sunday!"