Falso Service Experts Reviews

"Technician was knowledgeable friendly and careful with COVID Guidelines while entering the residence"

"Knowledgeable technician, courteous, on time, explained what the problem was in detail"

"On time and efficient."

"No follow up occurred as I was told on July 2 and today is July 9. No follow up occurred as I was told on July 3 by two separate calls and today is July 9. No follow up occurred as I was told on July 6 and today is July 9."

"Went through all the plumbing sites in the house"

"We have been extremely satisfied Falso customers for over 30 years. All the new products have been outstanding for many years before replacements from Falso. The annual check ups and cleanings have maintained the long life of all the products! Beginning with the telephone operators, salesmen/women and technicians through the years have been knowledgeable, polite and respectful. We will continue to use Falso for yearly maintenance on our three new products...furnace, AC unit and hot water heater."

"Service was done in a timely professional manner."

"Both Seth and Cory worked very hard and it was a stormy day that they had to install the air conditioner outside. They helped with my questions and were very personable."

"The technician was excellent but I'm not satisfied my air conditioning is cooling my home as well as it should. I purchased the HVAC system from Falso and it was installed in May 2019. I purchased the type and size as recommended by your sales person, yet it seems to struggle keeping my home cool when temperatures go above 88 degrees and especially if I have more people here than my wife and I."

"Professional, neat, thorough, explained things well"

"The Thech was very Professional"

"The service expect did a good job"

"Tech found issue within minutes and made repair."

"Tech is very knowledgeable and polite"

"Paid $690 on 6/24/20 for service (AC not cooling). Travis was very nice and professional and gave me options where I felt that installing a new Falso thermostat to replace my two year old Nest Thermostat was my best option, although I liked the Nest thermostat. I was told I was "good to go". The next time I went to use the AC, which was 7/1/20, I set the thermostat to "cool" at 70 degrees. 12 hours later, it was till 83. 24 hours later; same thing. I called Falso 7/3/20 and was told someone would be out that day with a 30 min call ahead. No one called; no one came. I called at 7:30 PM and got the call center, who advised that you worked 24/7 and someone would be out. I told her that was not what I was told when I booked the appt, then she said you worked until 10-11PM. Could not tell me where I was on the roster. Never got a call until the next day around 1:30 PM (Kay) who apologized and made sure someone came out that day (now 7/5/20). Travis came out again and this time said the fan wasn't circulating, which I found strange because I had checked it several times over the last few days and it was always running at top speed. Travis showed me and sure enough, nothing. Rough estimate; another $800 but you would have to order the part. Made no sense to put more money into it as it is 15 yrs old so asked for an estimate for replacement. Lou Agostini called shortly after Travis left and came out the next day. He was also very pleasant but I was floored at the prices and told him I had a couple of other estimates scheduled. So now I have paid for a maintenance agreement for a year and a new thermostat and am worse off than I was before I called you. I hesitated on the agreement as I signed one before and never got a call or visit for the annual check on the furnace or the AC but once it expired I received lots of calls to renew (and didn't)."

"Prompt service. Was able to diagnose the problem right away."

"the tech was fin. knows his job. what i didn't like is the fact that the attempt to get the part was not good. on top of that when the part was delivered I would have had to pay another $100 to have him install it. as it turned out Syracuse Plumbing had the piece, i picked it up and installed it myself. This is why the rating is low it wouldnt let me submit without answering the questions"

"He did an awesome job cleaning and explaining how things work."

"Organized approach and nice explanation for each task."

"I was very happy with the service provided by your tech. She was very friendly, prompt, professional and thorough and she explained everything in a manner that was understandable."

"very personable and knowledgeable"

"Never disappointed with service."

"$529 to install a new kitchen faucet seemed very expensive to me."

"Reliable service. Technicians polite, provide respectful answers to my questions and explain what they are going to do or what they have done."

"Nicole was professional, gave clear information, and readily answered several questions."

"Technician was professional and very competent."

"Sam was so courteous & professional. Took time to check on the issues we were having with our A.C."

"They're focus was good! They seemed very knowledgeable about selling your products"

"service man was a very clear communicator"

"Sam was very helpful and courteous."

"great service as usual"

"Excellent, quick, and friendly service. The tech got the jobs done quickly and effectively."

"Knowledgeable and professional. Nicole has been at my house a few times and she is always professional. Yes, she wore her mask until I said we are outside and have at least 6 feet of distance. Was hot and I know how uncomfortable it is to be working while wearing a mask."

"On time, professional and thorough. Answered my questions."

"Garrett was knowledgeable, thoroughly communicated to me underlying issues, and explained phase of his cleaning/servicing my air con unit."

"timely and polite service"

"Technician was very polite and seemed to know what he was doing."

"The technician was excellent and personable. He efficiently diagnosed and fixed the problem."

"Never sent a quote for the job."

"Helpful, courteous, efficient"

"Professional, friendly & prompt"

"Everything done well"

"Very Professional, Explained Work both patiently and clearly,"

"He did his job and was respectful and cautious."

"James was prompt, very professional in his work and in explaining things to me."

"On time service."

"Great job...no contact in Covid situation, but still communicated."

"The technician was wonderful! He was Thorough and explained everything."

"On time, courteous and professional."

"Alex was professional, courteous, and very efficient, knowledgeable, and did a great job with explaining everything."

"Exceeded expectations"

"Efficient and courteous"

"Technician was very good. Explained everything very well."

"The tech was courtious and professional. Answered all our questions regarding our A/C"

"The technician"

"Craig was very professional, explained in "layman's" term situation with my hot water tank."

"Both the salesman who came out and the installer were professional, nice, made sure they were safe and answered all my questions. They both were just amazing"

"Very professional, knowledgeable, friendly and polite."

"Nicole is THE BEST we've ever had. She has been here 3-4 times. She knows her stuff, is great at explaining what is happening and very efficient in fixing whatever is wrong. Seriously, she's FABULOUS!"

"He was very good."

"Kept informed of arrival time, very professional."

"Good service"

"I wanted the drain cleared. The plumber that you sent cleared my drains."

"Was given 8-10 window, arrived at 10, had a 12 noon meeting and work wasn't done, found 2 1 inch black drywall screws in driveway where I back my car out of the garage, left saying "enjoy your hot water""

"Great technician but the price was outrageous. $489 just to come change out a capacitor??"

"Nicole is courteous, explains things well, seems very thorough, and we are very pleased with the service she provided"

"Good workers, one time and fast with no hitch"

"due to the water coming from the sink strainer that was missed somehow, when Bill came on Wednesday everything was checked. He tried to fix the old ones but were shot, so new ones were needed, and installed."

"Alexander was fast, thorough and professional."

"he was great, very quick, and gave me advice on my hot tub"

"no response from office for quotes to fix air filter. (Ballast, last UVLight change) no response from office to quote new filter vs. repair."

"Technician was very thorough."

"Estimator said he would call to explain quote. Never did. Quote was more than twice the amount three other companies provided."

"I no longer feel like Falso really cares about being an affordable option for customers, nor do I feel like they always understand how to fix a problem. I remained silent for a while, but the truth is, my wife and I had a consistent issue last year (last summer) with our HVAC freezing, and water leaking out on the floor of our basement. We were told that the drain pan was becoming too full inside the furnace, and that the solution was to put in a tray that could be cleaned on a regular basis. I didn't like the expensive quote, contacted another HVAC company, and was told the system simply wasn't big enough for the size of my house, and that putting in a return duct would solve the problem- I paid a few hundred dollars, had the duct put in by another company, and problem was solved. It took Falso multiple visits to suggest the answer, and it still wasn't the best answer. Fast forward to this June 2020- I have regular maintenance on my HVAC system. I'm told there is most likely a leak in my system, as my refrigerant is low. I do the leak test, and am told the lines need to be braised..I call to get a quote and you quote me at 1800 dollars. Knowing nothing about HVAC, I sigh, and think must just be the price to fix these things. However, I decide to call some very small, local HVAC companies in my area, and talk to a guy 30 minutes away who has been in the business for over 50 years. He comes to my house (free of charge), explains the the line outside my house can't be braised because the wrong copper was put on (not refrigerant copper)..which I'm sure you guys would have found out and then added another charge for. Long story short, he replaces the copper with the right piece, braises the line, braises the line in my basement, adds refrigerant to my system, and hands me a bill for 216.00. 216 dollars to do basically the same thing that your company wanted to do (except he even changed a small pipe as well) 216 dollars vs 1800. That's just absurd to me...and when I told him about your quote, he told me to stay far away from your company specifically. So, although I appreciate the politeness of your technicians, and the usual prompt response I receive (except recently when my appointment was skipped right over), it is very likely I won't be returning to Falso unless I'm in an actual emergency, and even then I will most likely be getting a second opinion, for the rates you seem to charge."

"Rhonda is very thorough explaining details. She is also very personable. When I decided to add air conditioning I asked for her specifically based on prior dealings with Rhonda."

"Alex is great, friendly, and did as great job"

"Alex did a great job and the service was great"

"James was very professional and knowledgeable."

"He was very efficient"

"Professional, swift, friendly, wore a mask, was ready to answer any questions"

"Nicole was wonder ful. She always does a great job. And she is so pleasent."

"Tech showed up on time, seemed genuinely concerned about my problem, worked to correct same"

"Technician did excellent job Dave the plumber did excellent job as well I have been with Falso for many years and plan on remaining with them Outstanding customer service!"

"The technician made a very quick diagnosis and repair."

"James did an outstanding job and was very prompt and professional."

"Jim has always been extremely responsive and helpful and yesterday we found Nicole to be not only knowledgeable but pleasant, too."

"Good service."

"Professional service performed in a timely manner."

"Nicole was friendly knowledgeable and efficient."

"explaining everything that was done and what will or should take care of down the road"

"Technician was very through in checking the furnace. The A/C unit was thoroughly cleaned by removing all panels."

"Very professional. Just too expensive"

"Was not briefed on how well inspection was done. No correspondence upon departure. Was told of issues but recommendation was very brief and he left."

"The technician was knowledge and very professional"

"Tech did an excellent job of taking care of the problem. Informed me of my next service call. My issue was my putting the air plug in upside down showed me the correct way ! Thank you !"

"Technician explained step by step of what he needed to do"

"Efficient technical solution of problem and generous with his advice. Very sociable and recommended my becoming a member, which I did. Would that more be of his competence and help!"

"The tech was very personable, knowledgeable and very professional. She resolved our problem in about a half hour."

"Craig was very personable and professional. He showed me what the problem was with my central air and explained everything to me. He stayed several minutes after the repair to ensure all was functioning properly and said to call back if any issues developed. I also received a fair price. Im very happy he was truthful and that my air is working."

"The Falso HVAC Technicians have always impressed me as being polite and properly trained. Without exception they have all demonstrated very positive customer service. The office staff while always very polite seem to lack the information needed to adequately answer customer concerns."

"Polite, knowledgeable. Let me know price and what needed to be done."

"Both on the phone in person everyone was nice, professional, caring. Thanks for having a mask."

"Sam was an excellent technician and provided great customer service and work."

"Fast, efficient, thorough, polite"

"We called because our AC was not working properly and water was dripping off the lines coming from the furnace to the AC and dripping all over the floor. When Garrett called us back he said it was probably ice build up on the unit and he came over at our request and that is exactly what it was. He removed the air filter and it was filthy and he said that was the probable cause for the ice buildup on the unit. Our biggest complaint was that the technician had just been there on April 27th, 2020 to clean and do a routine maintenance on the AC and he NEVER changed the filter when he was here. This is something that every other technician has done since we have been using Falso as our company. Very disappointed that this was never performed at the original appointment and when we turned on our AC for the first time this season this happened. Thanks to Garrett for finding the problem and fixing it the very next day."

"A diagnosis was given, I paid for a service contract, and have not heard anything since last week about the parts supposedly ordered???"

"He was a nice guy, but we received no invoice nor satisfactory explanation. We were charged almost $200. We were told it would take $1,500 to fix our A/C. The next day we called someone else and he fixed it for $286. I think we deserve a refund of the almost $200 we paid you and hereby request it."

"tech. very polite, profifcient and professional"

"Nicole is very efficient and personable."

"He was kind and explained things. However I signed up for the service agreement and I have no idea what is included in my service agreement. A leave behind brochure that focuses on the aspects of the agreement I purchased, not the price, would give me that info."

"I found it ridiculous the price was 440.00 to run used PVC from my basement to the sink in my half bath. The technician drilled 2 holes in my vanity for one pipe and then I came home saw the job and realized the PVC was OLD. The techician was friendly but to use old PVC on my job was unsatisfactory to me. I would not recommend this service for less than 1 hour work and using old parts I paid almost 500.00 !!!forget it!!!"

"He was on time and very efficient"

"David (plumber) was very thorough."

"Very professional"

"Nicole clearly explained the problem with my older air purifier."

"Brought filters that did not fit our unit..."

"Tech tested the issue thoroughly"

"John was professional, knowledgeable and courteous."

"Cory was very skilled and efficient. Took the time to answer all my questions"

"they were right on time and polite."

"fast service, very friendly and professional, explained things well."

"Very thorough"

"Service rep explained what I should look for so I may avoid possible problems in the future. He took the time to tell me about the furnace and A\C."

"No complaints"

"Problem was solved, it was a little expensive for a half hour fix"

"Very friendly and thorough. We always have a great experience when dealing with Falso"

"Louie was a knowledgeable estimator who answered all my questions honestly. He had good suggestions covered all possible options."

"we called to have our annual air conditioning check up and they came a few hours later, we friendly, thorough and answered all our questions and dealt with a bees nest to boot!"

"the service man was professhional and polite"

"On time and seemed knowledgeable"

"Complete attention to detail and great courtesy"

"We always get great service from Falso representatives. Sam was very helpful and friendly."

"Excellent knowledge and service"

"Very thorough"

"Garrett has been to the house for prior servicing and he has always demonstrated professionalism and a deep knowledge of the HVAC systems"

"Confusing situation - had an appt for what we understood was our A/C contract checkup, but the person at our door (in the midst of the virus situation) was a plumber. I said we didn't call for a plumber and thought appt was for A/C. Wanted to see all the pipes, drains, etc. - nice person, but really didn't want an unnecessary visitor in our house during virus situation. I called Falso immediately after the visit, and was told I get a free plumbing visit each year with contract (I have had a contract for years and have never had a plumber come before). Was also told the A/C person would come separately, and she did, about an hour later. Was not explained by Falso that there would be a plumbing visit, and just have a sense that your company, while it provides good service, is always looking to upsell."

"Falso has always been very reliable and the workers are pleasant and quite capable. We have enjoyed your products for many years in our former home and now, our new-to-us house!"

"He arrived during the 8 to 10 window, got the job done and explained the work and the service contract to me. Excellent customer service."

"Highly Recommended Nicole. Very smart, Professional and very friendly."

"Seth did an excellent job and was very courteous and careful with the appliances."

"A little problem with water under the furnace."

"Very kind and mannerly, covered his feet with booties and answered all my questions"

"Always excellent service Prompt Courteous"

"Everything went as planned."

"In time, professional and courteous service call"

"I don't know much about plumbing but looks like i won't have to worry about. Water in my home."

"I think the fee for clicking on the furnace switch to the down position was exorbitant"

"Employees were thorough, informative, respectful"

"Sam was friendly, polite, and professional."

"not that much interaction with service rep."

"Gave us great information. Both plumber and HVAC tech. Both used safety equipment and were respectful of our time and house"

"Service was excellent."

"He was on time, wore a mask and completed his inspection and cleaning of the air conditioning well."

"The employees were very pleasant and knowledgeable."

"Prompt and knowledgeable and friendly"

"The technican was courteous and explained what she was going to do and at the end of the service explained what she had done and that everything was in good order."

"Last year we had to pay over $300 for a repair to our AC.This year it was over $282, when asked why he said our unit was old. Up to last year we didn't have a problem."

"I had a new hot water heater installed in 24 hi ours from my call."

"Thorough, hard working and pleasant workman."

"Technician was very informative and had very informative answers to all my questions, and courteous."

"The techs were proficient, courteous, and professional."

"On-time,,Quick and efficient"

"Service was done in a timely manner."

"Tech very knowledgeable....very courteous and easy to communicate with"

"I trust that your people will give me the very best advice and do the best job possible while servicing my equipment"

"I wish I could have had the water heater installed the same day"

"Bill was able to identify the problem immediately. He had the parts he needed with him and was able to fix the problem quickly."

"Answer my questions"

"Did a Good Job and knows what he is doing."

"Capable, efficient, and personable."

"He was punctual and very professional."

"Jarred was very courteous and helpful."

"courteous and professional all the service staff"

"on time, finished quickly, maintained safety(mask, social distance). technician was friendly, professional."

"Both were professional and nice. Travis did not keep his ask on when re-entering the house. David kept all his PPE on at all times. Any low marks on the survey is because of that. Travis also did not arrive until almost an hour after the scheduled window time."

"This is the second time Nicole served us. We felt she knew her job well and we felt very at ease with her."

"I know my plumbing was not great under sink shorter then should be. He took apart and moved trap. Well 2 weeks after that my floor is all warped in front of sink. I had someone who came in and fixed the plumbing and the trap was leaking that whole time. So now I have to replace parts of my floors. He def didnt seem like he knew what he is doing. I def wont have a plumbing ck again"

"He was most kind and went over and above to help the senior citizens that we are!"

"Travis arrived and set thermostat to cool not realizing theres a delay. He automatically said the AC unit was bad. And called the sales guy to stop out for a quote. I then informed Travis the unit was running There was a delay he had to wait on so he serviced it. He checked it out and said it looked good. The sales rep I feel gave us a rather high quote for a new AC unit install almost 3000 more than your competitors. See below on our first outing with Falso with our sump pump. I didnt get a survey for that install so Im reviewing it now. We also had a sump pump installed and that tech didnt install it correctly so you sent out a master plumber and another the home who did a great job. Thats why was decided to have you come do the AC service. Although the sump pump install was pricey we have seen your trucks at other homes in our area. Im on the fence now as to future service. Your people that schedule the work are great to deal with."

"Very professional, got right to work and very nice as well."

"Nicole was informative, courteous, willing to explain reasons and procedures, had the right part, the needed filter, considerate of others - she had on her mask (as did I), professional appearance and demeanor."

"Courteous technician who completed the service within the time frame he gave me."

"Fast and easy plumbing fix."

"knew what was needed and did it efficiently and thoughtfully - ask if I had any questions or concerns"

"Service was quick and done professionally"

"Didn't see much of him. He went about his business in a short period of time both inside and out and was gone."

"Good job. Well done"

"Timely, friendly, quick"

"Was quick, efficient, followed proper protocols, and was informative."

"Efficient and explained things and gave useful tips"

"The technician came on time, was very efficient and kept his distance and was very respectful of my wished and concerns."

"We both work with customer service and find Falso staff to be courteous, knowledgeable, and efficient."

"Never got back with us"

"Service technician was friendly and did well"

"Price was told on phone of @$108 ended up being $308 + tax. I felt ripped off. I was expecting around $200. Too late to worry now."

"Travis explained everything he planned to do to check the air conditioning and why he was doing what he had to do. Gave a short summary before he left of what he accomplished."

"Nicole was very professional and thorough in completing her duties."

"Technician arrived at time indicated, prepared with covering for her feet and wore mask and gloves. Nicole was efficient and gave clear explanations as to services she was doing. Very polite and helpful."

"The job was done quickly and well"

"You were able to get me a new hot water heater, installed, within 24 hrs."

"Tech did a through inspection."

"technician was efficient"

"Your people were very helpful and answered all my questions"

"Came promptly..tried to reproduce issue and made sure boiler system was working. Checked hot water tank too..although he did forget to turn temp back down."

"Nicole has been here before.. always focused on her work, and explains the status of everything to our satisfaction along with answering any additional concerns we have."

"always feel confident that my system is ready for the next seasons weather when the tech. leaves"

"The job was finished and cleaned up quickly and efficiently."

"Our technician fixed our issue on a Sunday quickly and efficiently."

"Needed parts for an 'intermittent' issue with my heater. 1200 dollars. Okay, fine, that happens. Parts were same day. Tech accidentally broke my manifold. Owned up to it, was very honest and apologetic. No worries there, these things happen. I'm told my part will be 'sent over night.' This was last Wednesday 4/15, but due to covid-19 there could be delays.... It's Monday, I haven't heard from anyone. I've been multiple days without heat now. I was offered some space heaters, but I have two daughters less than 2 years old, I did not feel safe using space heaters. Eventually, someone will call and fix my heater. I will receive no breaks on my bill for my patience. I do not feel I should need to complain for something like that, so I won't, and will simply not use this service again. This is not against the techs, they were very nice and timely, and accidents happen, but I've been made to wait too long at this point."

"I have felt trust in the service. I have not had issues."

"Very informative on the product and showed me how to work it. He took the time to answer any questions I had."

"He seemingly did the best that he could given the pandemic. Offred to come back and check the thermometer and open the furnace."

"Nicole was professional, quiet, thorough, and friendly She gave us good information and explanations about our A/C system. She arrived later than the promised time window, but we were called in advance and warned that she had to be out on a repair call."

"Very efficient service"

"Polite, right to the point, accomplished in an efficient manner. Reference question 6 tech was about an hour late, however your office kept me up to date. He was delayed at prior appointment for diagnostics. When he arrived job was done well."

"He did a great job"

"Efficient, friendly, knowledgeable"

"Courteous, knowledgeable, prompt service technicians"

"I felt the service was clear and well done"

"It took 12 days with 8 visits to install then repair errors made by several service persons. Too many days without heat. Am disappointed that at this time we are to be isolating ourselves so many people had to come into the house to work!"

"Courteous, explained what he was doing, seemed thorough"

"Technician performed task in workmanship fashion."

"Consultants always very professional."

"The A/C tech who came on 4/6 is my favorite. He super nice and always has great tips for regarding my A/C and furnace. The plumber who came today, 4/7, was just as nice and informative. He gave me advice on who to hire for a specific plumbing issue. Very good customer service."

"He could tell in less than a minute that the last technician unplugged something and didnt plug it in. 1 minute."

"Service Manager wasvery professional and friendly."

"Very knowledgeable and helpful"

"The technician appeared to do a thorough check of the A/C."

"Because I was very satisfied."

"Very professional and courteous, pays attention to detail."

"everything went well...."

"Great personnel did their job well"

"They were both very helpful and very nice."

"Was really professional and polite. Did a great job."

"Your tech was very through"

"All company representatives were polite, knowledgeable, and personable."

"Service person had a problem with A/C unit. Something did not come back out when checking has line. Has escaped. Told not use unit and somebody would get back to me within a day or two. That was 3 days ago."

"Although we were very satisfied with the technician that you would even think to send a sales consultant we were appalled. My own son that lives near by wont step foot in our house, hell stop by and leave groceries or pick up things all outside our front door but you have the nerve to send a sale person who has faced how many other strangers! Im still thinking of reporting your habit of sending over a sales person unannounced and with our permission without a thought to our health and safety!"

"He got the dead mouse out of the vent."

"The tech was very polite and professional"

"I am always satisfied with this tech he is friendly and always explains what he is doing"

"nicole was very professsional and thorough. Also was great with our dog!"

"Professional, courteous, knowledgeable, respectful, and efficient."

"Clear explanation as to problem and solution. On time"

"on time-courteous-explained the visit"

"Technician explained what the problem may be with my boiler and how it could be repaired."

"James was very professional and answered all my questions"

"Team was on time,efficient and pleasent"

"Good Communication"

"out standing"

"Polite, on time, let me know just what they were doing and why."

"The technicians were both extremely professional, knowledgeable and friendly. The issue was resolved quickly once the part was received."

"Great work preformed in a timely fashion."

"Punctual, professsional"

"They were very thorough"

"He was on time, went about his job very efficiently, pleasant to have in the house"

"I was told my furnace would need to be replaced and the issue was not addressed further"

"I was very satisfied with the tech and annual checkup on my cooling system, but the experience with the plumber tech was less satisfying. The tech found two reasons for the plumber to come. When the plumber arrived, both reasons were very quickly fixed- and fortunately cost only about 1/3 of the projected amount. Not sure I will use the plumber service again."

"Sales rep was great answered all questions"

"James gave us excellent service and advice."

"Nicole was very friendly and knowledgeable. She went beyond expectations looking up our contract regarding air filter cost. Very pleased with her interactions."

"Pretty good. The plumbing survey would rate a 9, the hvac service a 5. Second service in a row where i asked to have the air filter changed. Both times they said it did not need it. The filter is two years old. I changed it today and it did need it. I know it is a pain to change this filter, but if it is not something they will do, simply state that. Do not say it is ok."

"Craig explained the job he was going to do and accomplished it capably. He was helpful and friendly."

"He was very thorough."

"They were very knowledgeable about everything and I didt feel like they were rushing just to get the job done. The plumber told me what to buy at the store for the replacement of my bathroom fixtures."

"I couldn't be more satisfied with the services provided by Falso Service Experts in Syracuse, N.Y. My first communication was with Jessica, who coordinated scheduling the initial estimate, and subsequent appointment to resolve a plumbing problem. In addition to doing the estimate, Bill D. also completed the job efficiently and professionally. He was extremely knowledgeable, personable and answered all questions in a polite and respectful manner. I would strongly recommend this business, and encourage anyone who needs plumbing work request that Bill complete the job."

"They are polite and knowligible."

"Great service"

"Tech was very helpful and friendly"

"Tech quickly found the problem and fixed it."

"He took 2 seconds to look and already decided that he could not move forward without me getting stern with him"

"Very polite and understanding"

"Rhonda was prompt, personable, and knowledgeable. She was upfront about what she didn't know when I asked questions and got back to me with answers exceptionally fast. I am frankly disappointed that my insurance will not let me utilize your services."

"On time and nice guys"

"Very professional and courteous, he solved our problem."

"Very professional and respectful"

"Tech was thorough, on time, professional & courteous"

"Furnace was out on a cold night. Very prompt response to service call. Technician gave accurate time when he was going to arrive. Had everything assessed and fixed in less than 30 minutes. Only complaint is that an igniter costs $283!!"

"On time, tech is supervisor. Very knowledgeable."

"He was personable, knowledgeable and helpful."

"Very friendly and helpful."

"James was quick and to the point, but the price point is 2x-3x higher than two other companies we quoted out."

"Professional service top notch knowledge and efficiency. Kind, courteous"

"Friendly and efficient service"

"James was very thorough explaining what it covered and with rationales"

"Straight forward communication. Prompt service and adherence to appointment time."

"Technician Travis, very efficient, and pleasant. I had questions which he answered simply ( in terms I could understand) and completely."

"William was polite, truthful, very helpful, & not pushy., But we haven't had work done yet. Still deciding."

"Great service. Knowledgeable and personable technician."

"Travis was thorough and kept me informed about what he was doing"

"Courteous, professional,showed pictures before/after"

"Efficient, friendly, cleaned up."

"Great explanation of the work being done through out the service call. Also, was informative about maintenance plans and other services such as plumbing and duct cleaning. Personable and very knowledgeable technician."

"MY PROBLEM WAS TAKEN CARE OF QUICKLEY"