Falso Service Experts Reviews

"Under the Covid situation, the service was conducted with a minimal contact, which we appreciate."

"Since there was no real issue with my water heater the technical didn't charge me for the service. That's good customer service. Will use you again when I need to do my annual maintenance."

"The technician did what had to be done in a reasonable amount of time"

"Professional , courteous and arrived few minutes before start time"

"Courteous, professional"

"Yearly furnace maintenance..tech left before checking that the furnace was on and working..i had to call someone else back the next day because we had no heat."

"The employee was very helpful in identifying our problem and informing us how Falso could help. I also appreciate that the evaluation was customary."

"On time, seemed very thorough, very professional. Made sure I understood the info"

"Efficient and courteous"

"Technicians were thorough and professional. They explained what they were doing and why."

"He explained why he was late getting to my appointment and got right to work. Great customer service. A person from the office had called prior to advise he was going to be late."

"Finally fixed the problem with the furnace on the third try"

"He came right away and got our heat working in very short order."

"courteous and professional service"

"Arrived on time and did a great job."

"They were thorough and told us what they were doing"

"Garrett was great. I thought I was going to get a 'pre-arrival' call and I got the call when he was already in the driveway. Maybe the practice has changed."

"Came within the time specified. Did job efficiently. Shared new info about our furnace. Clean. Courteous. WORE A MASK - THANK YOU!"

"First contact with Falso associate was after I called to see why I had not been contacted after filling out an on-line form. The person I spoke to was an answering service. Then several days later a person called and said they were at the house to quote my project. I replied that I still had not spoken to anyone yet to set up an appointment. Now I am getting a survey to complete? I really dont think I want to do business with you. Thank you but no thank you."

"Nicole was extremely knowledgeable and helpful."

"Never heard back you your field person."

"Technician was pleasant and efficient but left tools behind and didn't have the replacement filter with him. This will necessitate a return visit to install it."

"prompt, courteous, efficient"

"Courteous and knowledgeable"

"There was some confusion about the date. We were given an original date of August 25. Not a big problem."

"He did through service and pointed out I had humidifier filter in wrong"

"Very nice from the first phone call on"

"All good but looking for a company that can prevent my issues not have to fix them."

"Excellent technician"

"Quick and professional. A job well done!"

"Very informative and Nice people"

"Samuel arrived within the scheduled time frame, was very personable and efficient in carrying out the inspection and service."

"Quick service during the oppressive heat, on a Sunday night. Nicole and Sam were great employees. Friendly, kind, professional and easy to talk to."

"Wasn't home at time of service. I've always been very satisfied with the service provided"

"Nicole was efficient, friendly, professional, respectful to my home and patient with my yapping dog."

"The response time was great. A/C not working and someone was here within 2 hours"

"polite, efficient, timely"

"on the first visit he repaired part of the hot water heater but missed the main problem, he told me we had hot water but later that afternoon we discovered we had none.. Yo didn't send a repairman until monday so no hot water all weekend."

"Friendly, informative, thorough"

"The technician was thorough and courteous."

"Mike was terrific! On time, courteous, knew just what to do, explained what was wrong with my outside plumbing and gave me an estimate of what it would cost me to fix it. He was efficient and a pleasure to have around. Tops in my book!"

"Knowledgeable, helpful, explained everything well, answered all my questions."

"I never received a quote."

"The work done was fine but there was a mess left behind"

"Sam was personable, took off his shoes, went right to work and answered my questions."

"Bill answered all of our questions and suggested several options. Can't wait to start our project with you!"

"very knowledgeable and helpful in explaining things he did"

"The technician Was very knowledgeable and explained everything So I understood what was going on"

"Tech arrived on time; worked expeditiously and kept us informed of status, work to be done, and outcome of tests. Excellent communication. Only concern was need for return trip to completely resolve issue."

"was efficent"

"reprsenative was the only one able to get my Lenox smart thermostat to work"

"Because Nicole always makes sure to do everything perfect."

"Because the service was provided in a timely manner and the technician provided all the information I needed."

"Polite, courteous, and eficient"

"Nicole is very thorough."

"It took three visits before anyone checked for a leak which was the root issue."

"Nicole was very professional and enthusiastic about her job, just as she has been in the past."

"Was very thorough"

"We are uncertain. Niclole advised us that a part was cracked and needed replacement. Sam came. At first he said he needed help to lift heavy equipment. Then he returned to say the part was not broken, did not need replacement. That's it/"

"Tech was very nice and explained everything"

"Garrett was professional and knowledgeable"

"Once again William exhibited his professional knowledge, technical skill(s), consideration and putting in that extra effort to make certain all plumbing work was completed to my satisfaction and not only operating correctly but also efficiently. I had the opportunity to observe Bill working firsthand and because of his quality workmanship, technical knowledge and professionalism....any future plumbing needs that my family or I might require will definitely involve Falso with us making a request for William to be on site do the work. He is a fine representative for Falso as well as true professional."

"Very courteous. Explained service and possible problems well. Presented options to consider but not high pressure sales pitch."

"Technician was prompt, courteous and skilled."

"Tech was on time and went right to work."

"She was excellent"

"They were on time"

"Garrit was personal and efficient. He found the problem quickly and fixed it right away."

"Prompt arrival, focused on the task at hand, clean and complete installation. Polite and personable, explained everything."

"On time. Pleasant. Knowledgeable. Buffalo Bills fan"

"The tech was very very good, and he was a gentleman very polite."

"The guy was very friendly. He came and got right to it and finished pretty quickly."

"Clean, professional and courtesy folks."

"On time, explained the cure and did it..."

"The technician was polite and such a thoughtful, knowledgeable man"

"Very patient & competent"

"Bill did a great job with all the plumbing work that was requested. He was extremely knowledgeable, professional and considerate. Bill took the time to explain why work was being done in a specific way as well as alerting me to other potential damaging trouble areas. Definitely an A+++ experienced technician!!"

"Common sense approach to HVAC maintenance in the time of a pandemic."

"Past service would take longer than 30 minutes."

"Very efficient cant ent"

"Technician was very polite, considerate of our home and family and completed her tasks as expected."

"Had to wait 24 hours for a technician to come out & tell me we probably had a leak in the A/C system which I was pretty sure was the case before we even called. Said it would be "very expensive" to recharge the system and leak check it. Money would be better spent on a new system."

"Courteous, efficient, friendly"

"helpful, informative, competent, knowledgeable all is now working well...and I plan for it to continue"

"Dave checked the plumbing & Craig checked my AC. Both were thorough, informative & a pleasure to work with."

"Very polite, neat, efficient."

"The service was satisfactory however I called to request a copy of the services I received because I have an email address but not a printer to take it off computer , so in the future Id appreciate a copy when the technition completes the job and leaves my home. Called with this request on Aug.4th so will check mail for copy of service. June Kosko"

"Hot water heater installation went quickly and relatively smoothly; there was a persistent gas leak that required 2 visits to fix."

"Fast plumbing analysis, good advice for work to be done in the future."

"Good service"

"Plumbers were thorough, polite and wore masks. Mostly because there was an error in diagnosis originally and they came back out promptly and free of charge and made the correct diagnosis."

"Nicole was friendly and helpful."

"This technician did not seem as professional as those I have had in the past. He asked to use my rest room - which I did allow, even though I felt a bit uncomfortable doing it during the pandemic - and then he forgot his water bottle in there as well as forgetting his hose outside."

"very friendly and knowledgeable"

"On time, thorough review, clear communication of results."

"Prompt-very good at what he did.Thought the price was rather high!"

"repairman was very knowledgeable"

"The job with which I needed help was actually a very small job. However, Garrett, the technician, handled it with professionalism and common sense--an unbeatable combination. He was also very patient in explaining what had happened to the system. Falso is fortunate to have Garrett in its employ."

"Courteous friendly technicians"

"Efficient and prompt"

"He was polite, wore a mask,very pleasant to talk with and very satisfied with his job"

"excellent work by the service technician was informative about all procedures and issues and very courteous"

"Technician was efficient, on time and polite, listening to my concerns and explaining what needed to be done to fix the leaks."

"Fast & friendly service"

"After the first evaluation, timing was totally out of sync for scheduling. It was finally good and the outcome was excellent."

"Nicole has been my technician for years. She is very kind and professional."

"He did a thorough jobb."

"Pleasant gentleman to work with."

"The plumber was excellent and thorough. The time frame of appointment was extended 8-10 turned into 10-1."

"Garrett was very polite, professional and helpful."

"The answering service was efficient. The technician was on time and informative."

"The tech was super nice!"

"Today's service was fine, but I am puzzled by the fact that we have a service plan and the technician has just checked the AC unit 4 days earlier. All was fine. What was the point of that if we ended up with a $300 repair bill to replace a bunch of failed parts. I think we need to get a discount for a useless routine service visit."

"Excellent service man"

"Fast and efficient"

"Nothing was done because my cat uses the crawl space as well. It was discoucerting to have the workman say he would have to turn off my hot water tank when I had had the pipes separated (possible CO leak) for several months. So I signed a waiver and will hope for the best alternate solution."

"Nicole was very good"

"Arrived when they said they would, Worked until job was complete and stayed until a leak was resolved. Cleaned up afterward. Friendly and polite."

"Garrett is awesome as is Dotsie. Our issue is more with staffing levels and the two prior company requested time slot cancellations due to the high call volumes from our uncharacteristically early and long standing heat wave. Management depletion also didnt help the situation. Situational score NOT A PEOPLE SCORE."

"The tech was polite and thorough. He explained the process and results."

"Sam was prompt, informative, and got our air conditioner working!"

"First Tech came to my house and could not find what was wrong. Thought the water leak was my boiler. Second tech came later in the day who was suppose to be a boiler specialist. He diagnosed the problem of a broken pipe underneath the slab in my living room that leads to my kitchen. To fix the problem the stab would have to be dug up. Your company does not do that work and he referred me another company. The first Tech shut the water supply off to my house and the second tech could not figure out how to turn it back on. He informed me the first Tech would be back tomorrow between 8:00 am and 10:00 am. He never showed and I was without water. I called another company and they immediately diagnosed the problem as a broken pipe from my well."

"He explained everything that was going on. Very friendly."

"He had good information and explained things well."

"Technican checking the A.C.was fine. Plumber adjusted the temperature in hot water tank without asking me."

"John arrived right on time when notification by phone said he would! We have been Falso customers for since 1992."

"Very professional and informative"

"fast, efficient, friendly service"

"Sam diagnosed the problem quickly and provided a direct, logical explanation for it. We will ask for him on future maintenance calls."

"plumber was polite addressed the issues and I will call back next week to use your services again for other things I need to do"

"Friendly and explained the service rendered"

"My appointment was scheduled between 8am and 10am and at 10:30am I had to call you to see if he was coming. The tech finally showed up at 12:30pm."

"He was very pleasant and explained everything he did."

"He did a great job and was courteous."

"Quoted me prices on two higher efficiency a/c units than my older furnace Would allow. I would pay almost twice as much and receive none of the benefits."

"Scheduled appt. while returning home from out of state called to verify we would be home for the appt. they advised us the appt. was cancelled however, no one had called us. would not have returned home if we knew. Waited a couple weeks and they never called to reschedule. We called and they rescheduled. Poor communication."

"Timeliness of service though cost was a little high."

"The technician was very professional and courteous."

"As per service contract and our request he did not install new filter for air conditioning unit which is supposed to be renewed annually. He seemed puzzled as what he was supposed to do, gave it the once over and was gone within 15 minutes. Technicians used to be much more professional. Also, it seems it is always someone different who shows up."

"The service technician was very knowledgeable and efficient."

"Alex was very pleasant and polite tech. Dealt with the problem quickly and efficiently."

"On time and very efficient"

"Could not get an appointment initially, but when I called the local number instead, you were able to squeeze me into the schedule."

"The professional way he did his job."

"The technician did not know that he was to service both AC and furnace, even though that was how the appointment was confirmed. This has happened before. You need to improve communication with technicians. Also, I did not receive a call before he just showed up. Otherwise, he did a great job."

"Dave did a great job diagnosing the problem and explained to me"

"The service members that came out to my house convinced me that my furnace that is brand new was actually 20 years old and tried to up sell me a new furnace and ac unit which would have run me around 10 grand. I used the same website and serial number the technicians used to age my furnace and it confirmed that it was manufactured in 2019, for my own peace of mind I even reached out to my realestate agent and procured the recipt from the furnace installation and called the company to confirm the transaction."

"I was told you couldnt come unless the landlord call and that you cancelled my apt then the guy came anyway and charged us $200"

"Because Nicole is Awesome and dose wonderful work!"

"I only received an estimate, but Rhonda was very thorough and professional. My only complaint would be that my appt email said 10:00 and Rhonda came at 1:00. I think there was a miscommunication somewhere."

"Tech was informative and very professional"

"William was very efficient, knowledgeable, and professional."

"The technician was informative, thorough with his work,( despite the outside temperature almost 100°), and he had a pleasant disposition which was great!! We were pleased with our service."

"Quick, pleasant and very helpful"

"He did a very good job fast and efficient."

"From the office staff keeping me updated on appointments and arrival times, to office staff being patient with my questions, and to the punctual arrival of technician and their attention to detail and questions attributed to the rating of 10/10"

"Knowledgeable service ...the technician was on the ball and fixed the issue in Avery timely manner."

"Falso Service Expert was very efficient and well equipped for the job."

"Technician was knowledgeable friendly and careful with COVID Guidelines while entering the residence"

"Knowledgeable technician, courteous, on time, explained what the problem was in detail"

"On time and efficient."

"No follow up occurred as I was told on July 2 and today is July 9. No follow up occurred as I was told on July 3 by two separate calls and today is July 9. No follow up occurred as I was told on July 6 and today is July 9."

"Went through all the plumbing sites in the house"

"We have been extremely satisfied Falso customers for over 30 years. All the new products have been outstanding for many years before replacements from Falso. The annual check ups and cleanings have maintained the long life of all the products! Beginning with the telephone operators, salesmen/women and technicians through the years have been knowledgeable, polite and respectful. We will continue to use Falso for yearly maintenance on our three new products...furnace, AC unit and hot water heater."

"Service was done in a timely professional manner."

"Both Seth and Cory worked very hard and it was a stormy day that they had to install the air conditioner outside. They helped with my questions and were very personable."

"The technician was excellent but I'm not satisfied my air conditioning is cooling my home as well as it should. I purchased the HVAC system from Falso and it was installed in May 2019. I purchased the type and size as recommended by your sales person, yet it seems to struggle keeping my home cool when temperatures go above 88 degrees and especially if I have more people here than my wife and I."

"Professional, neat, thorough, explained things well"

"The Thech was very Professional"

"The service expect did a good job"

"Tech found issue within minutes and made repair."

"Tech is very knowledgeable and polite"

"Paid $690 on 6/24/20 for service (AC not cooling). Travis was very nice and professional and gave me options where I felt that installing a new Falso thermostat to replace my two year old Nest Thermostat was my best option, although I liked the Nest thermostat. I was told I was "good to go". The next time I went to use the AC, which was 7/1/20, I set the thermostat to "cool" at 70 degrees. 12 hours later, it was till 83. 24 hours later; same thing. I called Falso 7/3/20 and was told someone would be out that day with a 30 min call ahead. No one called; no one came. I called at 7:30 PM and got the call center, who advised that you worked 24/7 and someone would be out. I told her that was not what I was told when I booked the appt, then she said you worked until 10-11PM. Could not tell me where I was on the roster. Never got a call until the next day around 1:30 PM (Kay) who apologized and made sure someone came out that day (now 7/5/20). Travis came out again and this time said the fan wasn't circulating, which I found strange because I had checked it several times over the last few days and it was always running at top speed. Travis showed me and sure enough, nothing. Rough estimate; another $800 but you would have to order the part. Made no sense to put more money into it as it is 15 yrs old so asked for an estimate for replacement. Lou Agostini called shortly after Travis left and came out the next day. He was also very pleasant but I was floored at the prices and told him I had a couple of other estimates scheduled. So now I have paid for a maintenance agreement for a year and a new thermostat and am worse off than I was before I called you. I hesitated on the agreement as I signed one before and never got a call or visit for the annual check on the furnace or the AC but once it expired I received lots of calls to renew (and didn't)."

"Prompt service. Was able to diagnose the problem right away."

"the tech was fin. knows his job. what i didn't like is the fact that the attempt to get the part was not good. on top of that when the part was delivered I would have had to pay another $100 to have him install it. as it turned out Syracuse Plumbing had the piece, i picked it up and installed it myself. This is why the rating is low it wouldnt let me submit without answering the questions"

"He did an awesome job cleaning and explaining how things work."

"Organized approach and nice explanation for each task."

"I was very happy with the service provided by your tech. She was very friendly, prompt, professional and thorough and she explained everything in a manner that was understandable."

"very personable and knowledgeable"

"Never disappointed with service."

"$529 to install a new kitchen faucet seemed very expensive to me."

"Reliable service. Technicians polite, provide respectful answers to my questions and explain what they are going to do or what they have done."

"Nicole was professional, gave clear information, and readily answered several questions."

"Technician was professional and very competent."

"Sam was so courteous & professional. Took time to check on the issues we were having with our A.C."

"They're focus was good! They seemed very knowledgeable about selling your products"

"service man was a very clear communicator"

"Sam was very helpful and courteous."

"great service as usual"

"Excellent, quick, and friendly service. The tech got the jobs done quickly and effectively."

"Knowledgeable and professional. Nicole has been at my house a few times and she is always professional. Yes, she wore her mask until I said we are outside and have at least 6 feet of distance. Was hot and I know how uncomfortable it is to be working while wearing a mask."

"On time, professional and thorough. Answered my questions."

"Garrett was knowledgeable, thoroughly communicated to me underlying issues, and explained phase of his cleaning/servicing my air con unit."

"timely and polite service"

"Technician was very polite and seemed to know what he was doing."

"The technician was excellent and personable. He efficiently diagnosed and fixed the problem."

"Never sent a quote for the job."

"Helpful, courteous, efficient"

"Professional, friendly & prompt"

"Everything done well"

"Very Professional, Explained Work both patiently and clearly,"

"He did his job and was respectful and cautious."

"James was prompt, very professional in his work and in explaining things to me."

"On time service."

"Great job...no contact in Covid situation, but still communicated."

"The technician was wonderful! He was Thorough and explained everything."

"On time, courteous and professional."

"Alex was professional, courteous, and very efficient, knowledgeable, and did a great job with explaining everything."

"Exceeded expectations"

"Efficient and courteous"

"Technician was very good. Explained everything very well."

"The tech was courtious and professional. Answered all our questions regarding our A/C"

"The technician"

"Craig was very professional, explained in "layman's" term situation with my hot water tank."

"Both the salesman who came out and the installer were professional, nice, made sure they were safe and answered all my questions. They both were just amazing"

"Very professional, knowledgeable, friendly and polite."

"Nicole is THE BEST we've ever had. She has been here 3-4 times. She knows her stuff, is great at explaining what is happening and very efficient in fixing whatever is wrong. Seriously, she's FABULOUS!"

"He was very good."

"Kept informed of arrival time, very professional."

"Good service"

"I wanted the drain cleared. The plumber that you sent cleared my drains."

"Was given 8-10 window, arrived at 10, had a 12 noon meeting and work wasn't done, found 2 1 inch black drywall screws in driveway where I back my car out of the garage, left saying "enjoy your hot water""

"Great technician but the price was outrageous. $489 just to come change out a capacitor??"

"Nicole is courteous, explains things well, seems very thorough, and we are very pleased with the service she provided"

"Good workers, one time and fast with no hitch"

"due to the water coming from the sink strainer that was missed somehow, when Bill came on Wednesday everything was checked. He tried to fix the old ones but were shot, so new ones were needed, and installed."

"Alexander was fast, thorough and professional."

"he was great, very quick, and gave me advice on my hot tub"

"no response from office for quotes to fix air filter. (Ballast, last UVLight change) no response from office to quote new filter vs. repair."

"Technician was very thorough."

"Estimator said he would call to explain quote. Never did. Quote was more than twice the amount three other companies provided."

"I no longer feel like Falso really cares about being an affordable option for customers, nor do I feel like they always understand how to fix a problem. I remained silent for a while, but the truth is, my wife and I had a consistent issue last year (last summer) with our HVAC freezing, and water leaking out on the floor of our basement. We were told that the drain pan was becoming too full inside the furnace, and that the solution was to put in a tray that could be cleaned on a regular basis. I didn't like the expensive quote, contacted another HVAC company, and was told the system simply wasn't big enough for the size of my house, and that putting in a return duct would solve the problem- I paid a few hundred dollars, had the duct put in by another company, and problem was solved. It took Falso multiple visits to suggest the answer, and it still wasn't the best answer. Fast forward to this June 2020- I have regular maintenance on my HVAC system. I'm told there is most likely a leak in my system, as my refrigerant is low. I do the leak test, and am told the lines need to be braised..I call to get a quote and you quote me at 1800 dollars. Knowing nothing about HVAC, I sigh, and think must just be the price to fix these things. However, I decide to call some very small, local HVAC companies in my area, and talk to a guy 30 minutes away who has been in the business for over 50 years. He comes to my house (free of charge), explains the the line outside my house can't be braised because the wrong copper was put on (not refrigerant copper)..which I'm sure you guys would have found out and then added another charge for. Long story short, he replaces the copper with the right piece, braises the line, braises the line in my basement, adds refrigerant to my system, and hands me a bill for 216.00. 216 dollars to do basically the same thing that your company wanted to do (except he even changed a small pipe as well) 216 dollars vs 1800. That's just absurd to me...and when I told him about your quote, he told me to stay far away from your company specifically. So, although I appreciate the politeness of your technicians, and the usual prompt response I receive (except recently when my appointment was skipped right over), it is very likely I won't be returning to Falso unless I'm in an actual emergency, and even then I will most likely be getting a second opinion, for the rates you seem to charge."

"Rhonda is very thorough explaining details. She is also very personable. When I decided to add air conditioning I asked for her specifically based on prior dealings with Rhonda."

"Alex is great, friendly, and did as great job"

"Alex did a great job and the service was great"

"James was very professional and knowledgeable."

"He was very efficient"

"Professional, swift, friendly, wore a mask, was ready to answer any questions"

"Nicole was wonder ful. She always does a great job. And she is so pleasent."

"Tech showed up on time, seemed genuinely concerned about my problem, worked to correct same"

"Technician did excellent job Dave the plumber did excellent job as well I have been with Falso for many years and plan on remaining with them Outstanding customer service!"

"The technician made a very quick diagnosis and repair."

"James did an outstanding job and was very prompt and professional."

"Jim has always been extremely responsive and helpful and yesterday we found Nicole to be not only knowledgeable but pleasant, too."

"Good service."

"Professional service performed in a timely manner."

"Nicole was friendly knowledgeable and efficient."

"explaining everything that was done and what will or should take care of down the road"

"Technician was very through in checking the furnace. The A/C unit was thoroughly cleaned by removing all panels."

"Very professional. Just too expensive"

"Was not briefed on how well inspection was done. No correspondence upon departure. Was told of issues but recommendation was very brief and he left."

"The technician was knowledge and very professional"

"Tech did an excellent job of taking care of the problem. Informed me of my next service call. My issue was my putting the air plug in upside down showed me the correct way ! Thank you !"

"Technician explained step by step of what he needed to do"

"Efficient technical solution of problem and generous with his advice. Very sociable and recommended my becoming a member, which I did. Would that more be of his competence and help!"

"The tech was very personable, knowledgeable and very professional. She resolved our problem in about a half hour."

"Craig was very personable and professional. He showed me what the problem was with my central air and explained everything to me. He stayed several minutes after the repair to ensure all was functioning properly and said to call back if any issues developed. I also received a fair price. Im very happy he was truthful and that my air is working."

"The Falso HVAC Technicians have always impressed me as being polite and properly trained. Without exception they have all demonstrated very positive customer service. The office staff while always very polite seem to lack the information needed to adequately answer customer concerns."

"Polite, knowledgeable. Let me know price and what needed to be done."

"Both on the phone in person everyone was nice, professional, caring. Thanks for having a mask."

"Sam was an excellent technician and provided great customer service and work."

"Fast, efficient, thorough, polite"

"We called because our AC was not working properly and water was dripping off the lines coming from the furnace to the AC and dripping all over the floor. When Garrett called us back he said it was probably ice build up on the unit and he came over at our request and that is exactly what it was. He removed the air filter and it was filthy and he said that was the probable cause for the ice buildup on the unit. Our biggest complaint was that the technician had just been there on April 27th, 2020 to clean and do a routine maintenance on the AC and he NEVER changed the filter when he was here. This is something that every other technician has done since we have been using Falso as our company. Very disappointed that this was never performed at the original appointment and when we turned on our AC for the first time this season this happened. Thanks to Garrett for finding the problem and fixing it the very next day."

"A diagnosis was given, I paid for a service contract, and have not heard anything since last week about the parts supposedly ordered???"

"He was a nice guy, but we received no invoice nor satisfactory explanation. We were charged almost $200. We were told it would take $1,500 to fix our A/C. The next day we called someone else and he fixed it for $286. I think we deserve a refund of the almost $200 we paid you and hereby request it."

"tech. very polite, profifcient and professional"

"Nicole is very efficient and personable."

"He was kind and explained things. However I signed up for the service agreement and I have no idea what is included in my service agreement. A leave behind brochure that focuses on the aspects of the agreement I purchased, not the price, would give me that info."

"I found it ridiculous the price was 440.00 to run used PVC from my basement to the sink in my half bath. The technician drilled 2 holes in my vanity for one pipe and then I came home saw the job and realized the PVC was OLD. The techician was friendly but to use old PVC on my job was unsatisfactory to me. I would not recommend this service for less than 1 hour work and using old parts I paid almost 500.00 !!!forget it!!!"

"He was on time and very efficient"

"David (plumber) was very thorough."

"Very professional"

"Nicole clearly explained the problem with my older air purifier."

"Brought filters that did not fit our unit..."

"Tech tested the issue thoroughly"

"John was professional, knowledgeable and courteous."

"Cory was very skilled and efficient. Took the time to answer all my questions"

"they were right on time and polite."

"fast service, very friendly and professional, explained things well."

"Very thorough"

"Service rep explained what I should look for so I may avoid possible problems in the future. He took the time to tell me about the furnace and A\C."

"No complaints"

"Problem was solved, it was a little expensive for a half hour fix"

"Very friendly and thorough. We always have a great experience when dealing with Falso"

"Louie was a knowledgeable estimator who answered all my questions honestly. He had good suggestions covered all possible options."

"we called to have our annual air conditioning check up and they came a few hours later, we friendly, thorough and answered all our questions and dealt with a bees nest to boot!"

"the service man was professhional and polite"

"On time and seemed knowledgeable"

"Complete attention to detail and great courtesy"

"We always get great service from Falso representatives. Sam was very helpful and friendly."

"Excellent knowledge and service"

"Very thorough"

"Garrett has been to the house for prior servicing and he has always demonstrated professionalism and a deep knowledge of the HVAC systems"

"Confusing situation - had an appt for what we understood was our A/C contract checkup, but the person at our door (in the midst of the virus situation) was a plumber. I said we didn't call for a plumber and thought appt was for A/C. Wanted to see all the pipes, drains, etc. - nice person, but really didn't want an unnecessary visitor in our house during virus situation. I called Falso immediately after the visit, and was told I get a free plumbing visit each year with contract (I have had a contract for years and have never had a plumber come before). Was also told the A/C person would come separately, and she did, about an hour later. Was not explained by Falso that there would be a plumbing visit, and just have a sense that your company, while it provides good service, is always looking to upsell."

"Falso has always been very reliable and the workers are pleasant and quite capable. We have enjoyed your products for many years in our former home and now, our new-to-us house!"

"He arrived during the 8 to 10 window, got the job done and explained the work and the service contract to me. Excellent customer service."

"Highly Recommended Nicole. Very smart, Professional and very friendly."

"Seth did an excellent job and was very courteous and careful with the appliances."

"A little problem with water under the furnace."

"Very kind and mannerly, covered his feet with booties and answered all my questions"

"Always excellent service Prompt Courteous"

"Everything went as planned."