Falso Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,398 Reviews
manny P.
weedsport, new york
"Service done in a timely and helpful way."
carol W.
n syracuse, new york
"John was very thorough and explained problems he found."
dave G.
baldwinsville, new york
"Tech was on time and courteous"
yvonne K.
auburn, new york
harry L.
n syracuse, new york
john F.
syracuse, new york
timothy ii I.
liverpool, new york
don R.
fayetteville, new york
richard W.
fayetteville, new york
christopher L.
syracuse, new york
"He was very helpful and explained what he was doing."
stephanie C.
liverpool, new york
kathy M.
fayetteville, new york
"On time, friendly, professional and does a good job."
ernest R.
skaneateles, new york
ralph V.
cicero, new york
"Very professional."
roger V.
cicero, new york
"Sam was knowledgeable and fast. He explained everything completely"
kathy C.
cicero, new york
"He explained everything and was very knowledgeable and courteous."
kathy K.
syracuse, new york
"He knew what he was doing, was careful... doublechecked things... Advised that we replace the capacitator now , which we did. Trusted his work!"
brian K.
minoa, new york
terry B.
east syracuse, new york
"Timely, polite knowledgable service technician."
eric H.
liverpool, new york
"the tech arrived in the stated time window. knowledgeable and fast"
patricia P.
e syracuse, new york
"The technician did a thorough job performing maintenance on my boiler, and answered my many questions."
joyce F.
syracuse, new york
"he did his job and was efficient."
stanley K.
liverpool, new york
dan O.
e syracuse, new york
kristine P.
syracuse, new york
daniel H.
bridgeport, new york
michelle B.
fayetteville, new york
"Nicole was excellant"
ed S.
syracuse, new york
"John did a very great job & is very personable workman. We had a nice talk."
mr norsen N.
kirkville, new york
richard N.
marcellus, new york
dave G.
manlius, new york
"On time. Polite. Professional."
barbara G.
syracuse, new york
barbara G.
syracuse, new york
janice B.
syracuse, new york
"Pleasant, Efficient,Knowledgeable"
robert B.
east syracuse, new york
"."
david M.
syracuse, new york
"The technician did a great job."
debra M.
syracuse, new york
"There was confusion on the original order. I called and had the plumbing team come back. They did an excellent job completing the job. I am very satisfied"
kathy G.
syracuse, new york
"Your technician Garrett is very professional, courteous, very knowledgeable the Lennox system. If he suggests a maintenance, I follow his advice."
jim B.
e syracuse, new york
"Nicole was pleasant, professional, and answered all questions clearly."
linda K.
cicero, new york
"Sam was very thorough with his maintenance of my furnace. He was also conscientious as I had had work done in the basement that put dust everywhere so he vacuumed everything real good."
mary W.
liverpool, new york
gerald F.
liverpool, new york
"Very professional and well trained guy.... on time and explained everything clearly."
tom M.
liverpool, new york
"Jon and his associate were very friendly and professional."
jennifer & kevin G.
fayetteville, new york
"We have been fortunate enough to have the same technician for the past few visits. She is very knowledgeable, easy to talk to, and professional."
richard P.
chittenango, new york
mary S.
jordan, new york
"the tech was very knowledgeable"
karen P.
camillus, new york
"The technician was very polite, professional and efficient. I also received a call letting me know that hed be arriving toward the later end of the 2 hour window and he did."
robert K.
bridgeport, new york
dorothy L.
syracuse, new york
"The tech came in, went in the basement and checked out our furnace, cleaned it. Did what he had to do, said everything was fine and left."
karen S.
cicero, new york
"Friendly and thorough"
suzanne I.
e syracuse, new york
"Technician is very courteous, pleasant, efficient and knowledgeable."
allyn C.
manlius, new york
"Tech was very knowledgeable and neat."
brenda F.
brewerton, new york
"On time, professional & friendly"
bruce C.
cicero, new york
michele K.
manlius, new york
"Technician was generally on-time, friendly, and seemed to do a thorough job of checking out HVAC equipment"
louis N.
liverpool, new york
"The tech was knowable and very professional He knew about gravity furnaces"
sara K.
baldwinsville, new york
"Very professional and informative!"
john A.
cicero, new york
"Excellent service!"
james K.
camillus, new york
gelene L.
syracuse, new york
"Dan is a real pro. Not all your technicians are as qualified."
karen C.
cicero, new york
"He was friendly and explained everything he did"
helen G.
syracuse, new york
robert K.
liverpool, new york
"John was friendly and thoughtful about putting on his covers on his shoes to come into main house."
ed B.
camillus, new york
"Guy was great , knowledge and helpful"
lynn H.
liverpool, new york
"On time. Communication. Positive attitude"
martha R.
liverpool, new york
"Craig was professional, polite and kept me informed. He also worked with the office to correct the information on the equipment in our home as they had our previous address information in the computer."
paul C.
minoa, new york
emma F.
syracuse, new york
donald M.
manlius, new york
"Excellent professional did the work. I recommend him and the company."
joseph A.
manlius, new york
patrick L.
pennellville, new york
"I liked the fact he showed me his concerns and then explained what he recommended to be replace he didnt try to bull shit me !"
stephen P.
liverpool, new york
"Craig was very helpful in answering all my questions regarding future heating requirements. he did a good job checking my furnace and cleaning it."
athen S.
syracuse, new york
dianna M.
fayetteville, new york
jenny G.
syracuse, new york
"He did a very good job explaining everything and going over the furnace."
robert Z.
cicero, new york
"Amount of time taken and willingness to explain programs."
mark S.
syracuse, new york
"I couldn't be more dissatisfied with Falso. I will absolutely not be doing any business in the future. My heating and AC is being taken care of by another company. Please remove all of my information from your system."
joseph R.
cicero, new york
"Craig was very well informed and customer service oriented"
christophe B.
e syracuse, new york
meg K.
tully, new york
jessica A.
syracuse, new york
"The tech was good and knowledgeable, gave me his input on a path forward but I've just had to have multiple techs out for the same issue several times in the past month and I'm still not sure it's resolved"
david R.
n syracuse, new york
"Service was great, technician was very knowledgeable,understanding, and able to answer all my questions."
jacqueline M.
fayetteville, new york
"efficient, careful, informative re what he did and what to watch for in the future. I will be moving soon, but I will call to have you check the system in my new home."
margeret B.
nedrow, new york
"Vergood"
marylouise H.
syracuse, new york
paul K.
north syracuse, new york
larry C.
syracuse, new york
"Technician was very prompt in arriving. In addition, he was very knowledgable."
james R.
liverpool, new york
"My concern is that additional services offered may be unneeded. Poor numbers were obtained prior to flushing with definite improvement obtained after. Still the technician pushed the additional service."
john S.
camillus, new york
"The initial visit by Alex to identify the problem was successful but the needed valve replacement was not communicated ( very busy day for technician) so that I had to call and request another visit for the valve replacement. The crew came and said the valve had failed and then had to spend a couple of hours to drive some place, procure the valve and install it. It just seemed it could be a more efficient system."
vivian O.
manlius, new york
"Friendly professional personnel who share knowledge about care and operation of equipment with owner. Reported within scheduled time or notified of adjusted time."
mark F.
cicero, new york
john J.
camillus, new york
"Garrett checked our furnace and showed us cracks in our old 31 year old furnace and suggested we need a new one. Rhonda Dudley gave us prices for replacement. Falso's prices were ABSOLUTELY WAY out of any competitors pricing. Our new installation for the same equipment was less than half Falso's quoted price!"
mark D.
cazenovia, new york
stan K.
manlius, new york
chris B.
weedsport, new york
"John was courteous and efficient, being very patient for my furnace to "kick in" after servicing. Also, he seemed knowledgeable and comfortable working on my old (but great!) old boiler.l"
oliver jr. J.
liverpool, new york
thomas L.
fayetteville, new york
"Your tech did a nice job by identifying issue and was able to locate a part and install so that my family and home could be warm again."
paul C.
cazenovia, new york
"Nicole is thorough and provides clear explanation for work done. Nicole is also very pleasant and nice to work with, as well as professional."
james H.
e syracuse, new york
kim A.
baldwinsville, new york
"Very friendly, on time communication was good"
mary R.
e syracuse, new york
"John was professional, answered my questions and did his job thoroughly."
scott M.
jamesville, new york
"System checked, filter changed & humidifier & tunes."
richard V.
syracuse, new york
"Very quick response (on a weekend!) when our furnace stopped working. Mark was able to get it working again and Dan arrived on Monday to install the new part. We received phone calls telling us what the timeframes would be for their arrival and then followup calls. Excellent customer service."
randall K.
syracuse, new york
"Service Technician was efficient, professional and knowledgeable. He answered all of my questions and made good suggestions about possible addition of a UV light and charcoal filter."
howard S.
n syracuse, new york
"On time. Did a great job. Explained every thing that was done."
virgina C.
brewerton, new york
"tech was very professonel"
arlene A.
dewitt, new york
"John made sure to explain everything in a professional, friendly, and with in a manner that was not ckndescending"
vaughn B.
fayetteville, new york
"Nicole was very personable, knowledgeable and provided excellent customer service."
lakeshia S.
baldwinsville, new york
"We didn't see the technician do much of anything for the price that we are paying it is unacceptable. We received an email stating the filter was changed but our Nest thermostat is stating we need a new filter. Not to mention we already had our own new filter laying next to the furnace awaiting it's next change date. Just bit worth the money which is why we're cancelling. We also asked to have the service cancelled at that appointment & the services were not. We were told that along with our service we would receive a call from a plumber to schedule a visit for plumbing but never received that call. I requested a copy of the ?? we were signing up for and was told there was not one and that we could cancel at any time. Now I'm being told that we owe an outstanding balance"
kimberly P.
north syracuse, new york
"gentleman was very polite, knowledgeable, & efficient"
john C.
liverpool, new york
"Rating only an 8 due to tech being late, apt was for 2-4 pm, arrived at 5:30 pm. Did get notification he would be late but still waited around."
leon M.
liverpool, new york
"Service rep was very personable and professional."
bethany T.
syracuse, new york
"John was very friendly and knowledgable. He gave me some advice about my thermostat as well."
patricia H.
syracuse, new york
molly D.
liverpool, new york
james S.
syracuse, new york
"The technician was fantastic. He did a thorough job, and answered all of our questions. Very professional. He is definitely a good asset to your company."
mike joa frood F.
elbridge, new york
"questions answered, professional explanation of parts that might need replacing, superior workmanship ,"
annette H.
syracuse, new york
eric J.
syracuse, new york
"Punctual, professional and friendly."
judy T.
cicero, new york
brian D.
liverpool, new york
donna sokolowski S.
liverpool, new york
"on time - pleasant - efficient"
apinya K.
minoa, new york
"Falso technician provided efficient service in the friendly manner."
robert W.
clay, new york
richard W.
liverpool, new york
john P.
brewerton, new york
"The technician showed up on time, completed the service in a professional manner, answered all questions."
linda B.
jamesville, new york
edward P.
clay, new york
"Mark was very thorough with everything, friendly, professional, helpful."
clayton G.
baldwinsville, new york
"They came on the early side of the time they said they might be there. The two men where friendly, professional and answered any questions we had. They covered their shoes in the house. Told us exactly what they were going to do."
richard L.
liverpool, new york
"I called at 6:00 am, the answering service lady was very none committal, I said the furnace is not working and it is 63 degrees in the home. She said the only opening i have is between 8-10AM. The Technician arrived at 11:05 and left at 11:56. 24 HOUR CUSTOMER SERVICE?"
ken l.
north syracuse, new york
"Alexander was prompt and used boot coverings when entering the home, very professional. He did a great job checking the system and offered advice on improving the heating system. also suggested info on the AC for summer. Great job."
linda J.
n syracuse, new york
"John took the time to explain what he found about the furnace and discuss options."
susan P.
syracuse, new york
shertina T.
syracuse, new york
doris D.
cicero, new york
"Your technicians did a thorough job with maintenance on my furnace."
dennis C.
east syracuse, new york
"We had no heat and when he left we did."
nancy M.
syracuse, new york
"Friendly, courteous and helpful."
mr reeves R.
cicero, new york
"A lot of good information about my furnace was provided"
henry C.
syracuse, new york
"Professional, knowledgeable, courteous"
micheal F.
syracuse, new york
angela L.
syracuse, new york
"The tech was very helpful and answered any questions I had."
tom G.
syracuse, new york
"our technician was prompt, friendly, professional, spent extra time explaining things and answering questions. We are very happy with the service we received."
patricia H.
syracuse, new york
"Because how do you work with somepne else talking to you from Falsos."
kathleen / daniel T.
jamesville, new york
"Prompt and friendly service on a night call. However diagnosis of problem and determination of parts needed all incorrect."
jacqueline F.
syracuse, new york
"Technician explained in detail and even mentioned issues that needed to be addressed in other areas, such as the exhaust hose to my dryer (which will save me money and problems in the long run)."
frank F.
dewitt, new york
"fast and informative"
paul B.
syracuse, new york
"fast response efficient and speedy repair"
sharon C.
syracuse, new york
john K.
east syracuse, new york
gelene L.
syracuse, new york
"Very qualified technician."
jeffery R.
east syracuse, new york
bud C.
brewerton, new york
"I had my furnace cleaned and checked in Oct. for the winter and everything was then fine and then I loose heat and water for over a week in Nov."
jeff V.
camillus, new york
"They installed an entire heating and cooling units in one day. Very professional in their work."
diane T.
syracuse, new york
"Very polite an friendly"
joanne A.
syracuse, new york
"The gentleman was very professional and through."
suzanne W.
syracuse, new york
"Alex was fantastic. He answered all my questions and gave me some great tips"
aaron G.
bridgeport, new york
"Your technician and on the road customer service person were great"
scott M.
e syracuse, new york
ralph M.
baldwinsville, new york
"John was very professional he kept me informed on what he was doing."
donna M.
baldwinsville, new york
"Technician was friendly, professional and knowledgeable."
ms sherry S.
dewitt, new york
"The technician is professional, and knowledgeable."
susan S.
syracuse, new york
"Came at expected time, helpful and courteous"
kelly E.
syracuse, new york
"Very friendly and very thorough. Explained everything and answered all questions."
martha H.
fayetteville, new york
"Answered all my questions to my satisfaction. Gave very important and helpful advice."
jean Y.
manlius, new york
david K.
east syracuse, new york
"quick, nice and efficient"
terri H.
cicero, new york
"The gentleman was very professional"
allison L.
e syracuse, new york
"Professional manner, protected flooring with his shoe covers, explained what he was doing, pleasant."
william B.
syracuse, new york
edward R.
manlius, new york
"Diagnosed the issue but didn't have the part. Said someone would call to set up another visit. No one has. We have no heat."
edith G.
syracuse, new york
"I was given good information."
christine W.
chittenango, new york
"Kind technician and solved our problem"
julia B.
liverpool, quebec
"came on time inspected in timely fashion very friendly"
otto F.
syracuse, new york
john A.
dewitt, new york
debbie M.
liverpool, new york
"Plumber was very knowledgeable and polite. He explained everything and showed me the problem. He worked efficiently."
kathleen P.
liverpool, new york
"The technician was polite, friendly, explained what he would do."
george A.
dewitt, new york
"Every went smooth"
tom K.
cicero, new york
"Handled questions and concerns"
joseph T.
chittenango, new york
"Frendly professional service"
debbie S.
n syracuse, new york
"Delay in arrival was disappointing although the update phone call was appreciated."
john S.
camillus, new york
"Followed through on the appointment time and dispatcher (Kate?) kept me informed of schedule during multiple phone calls."
laurie B.
syracuse, new york
"My Falso professional detected a problem with the pressure gauge that we did not know existed. He was courteous and knowledgeable. I would have rated his service a 10 except, even after the service, there seems to be water leaking from the furnace."
linda G.
syracuse, new york
"Arrived at 23:15 and took care of the problem promptly."
jeff G.
syracuse, new york
"Arrived soon after calling for service; completed the job efficiently and effectively."
michael V.
syracuse, new york
"Super individual - very friendly - courteous- knowledgeable - excellent service :)))"
jim P.
camillus, new york
"I paid the Service fee but still went without heat overnight. But, I realize you can not get a warehouse full of parts in a van.And I also realize you cannot get parts at 10 pm. So he did what he could."
earl L.
liverpool, new york
william B.
dewitt, new york
"Very professional and informative"
george M.
manlius, new york
"Technician on time, very pleasant and completed work on a timely basis."
bill B.
syracuse, new york
marilyn S.
syracuse, new york
"Bill is excellent and your phone person is also!."
megan S.
clay, new york
"He didnt even try to take his shoes off. I have a 7 month old thats all over my floors. He also tried to rinse caulk down my bathroom sink - it was stuck around the drain. Luckily I found it in time before it dried. I then found dried caulk handprints all over my bathroom hand towel."
peter H.
fayetteville, new york
"I don't believe that the warrantee on the furnace was ever explored. The furnace was only 7 years old. The tech mentioned it to me that it might be still covered under warrantee. He also had written it down on the paperwork. The tech was very professional and courteous."
scott M.
liverpool, new york
harry H.
camillus, new york
"Nicole was on time very nicely appearing and polite."
victoria B.
liverpool, new york
"The service tech was friendly and professional and explained every step of the process as he serviced our furnace."
theresa C.
kirkville, new york
"Very detailed information as to what was happening with the furnace."
stephen R.
syracuse, new york
"Mark was excellent, extremely helpful."
don P.
clay, new york
robert C.
clay, new york
patrick H.
syracuse, new york
george T.
liverpool, new york
"Parts installer was great"
kathleen A.
n syracuse, new york
mary K.
clay, new york
"Her was competent and polite."
patrick D.
syracuse, new york
"He was very thorough and checked all that I asked of him. He was polite and informative."
marion C.
n syracuse, new york
"Very professional!"
dan O.
e syracuse, new york
paul D.
baldwinsville, new york
"Courteous, timely, efficient, thorough"
howard M.
camillus, new york
"she was very nice and on tine for the service appointment."
allen G.
syracuse, new york
"I was told part would be 5-7 business days. I received an appt. confirmation email for Thursday. So I stayed home from work that afternoon. THen I got another appt. confirmation for Friday. Again I stayed home from work. When nobody showed I called only to find out it was a mistake and after a full week the part hadn't even arrived yet."
carole T.
liverpool, new york
steve N.
phoenix, new york
"Nice job as usual. The people are very personable and friendly."
walter D.
syracuse, new york
jack D.
camillus, new york
"Technician Garrett made quick work of the problem at hand using a simple technique with professional courtesy."
mary D.
liverpool, new york
"On time, thorough and very polite."
donna M.
camillus, new york
"They were very polite and informative and I was very satisfied."
robert M.
syracuse, new york
"Efficiently done and he answered all my questions and put my AA batteries in the thermostat at my request. Very friendly too."
rosemary R.
fayetteville, new york
"Your service men seem to be very qualified and I feel quite secure when they have finished servicve."
marcia S.
syracuse, new york
pat S.
kirkville, new york
"Tech was timely, and efficient, professional but friendly."
laurie D.
syracuse, new york
"He did everything needed and was extremely professional and knowledgeable."
nancy H.
liverpool, new york
"Both Dan & Paul were on time, courteous and professional. Clearly broke down and explained equipment functions & processes."
immaculateheart mary M.
liverpool, new york
"I am pleased with the people who work there. they are knowledgeable and personable."
patricia G.
syracuse, new york
"Nate worked with me to get a energy efficient furnance/ ac within my price range."
darryl M.
liverpool, new york
"Very nice and he did good work"
richard l.
minoa, new york
"tech admitted to me and my receptionist that furnace works, supposedly cleaned and tune up two furnaces. Next day, furnace doesn't work. Had another company come our, showed me what they didn't do"
michael C.
liverpool, new york
cecilia G.
syracuse, new york
"Nicole is awesome. I would like to have her every time. She explains things to you."
anthony C.
liverpool, new york
"Not sure if all was actually checked"
allen G.
syracuse, new york
"Communication, professionalism, knowledge were all very good. Two things I didn't like: When everything was put back together there was one extra screw sitting on top of the unit. Felt like they kept trying to sell me long term maintenance or services."
kevin W.
baldwinsville, new york
"quick and friendly"
rosemary B.
fayetteville, new york
"Jon was very helpful with questions I had. Also, tech. arrived within the appt. window."
kevin W.
minoa, new york
"The technician was courteous and took the time to discuss the potential issue with me, explaining the next steps."
micheal F.
syracuse, new york
mike E.
baldwinsville, new york
"Mark said i needed a Condensor and that someone would call me within 24 hours to schedule ... that was a week ago. I get charged $95 for him to look at it when I have a contract with Falso and someone was recently here to inspect my equipment and the job does not get finished. Not very happy."
benjamin T.
syracuse, new york
"Sam and Rhonda did a great job and answered our questions about our furnace and more!"
anthony L.
liverpool, new york
"Excellent, professional service! Nicole is an outstanding service technician, she is professional, courteous, respectful and friendly. She explained the issue with my mothers boiler, fixed it and recommended the 10 year maintenance agreement which we purchased. Nicole is an asset to the Falso team, plus my mother loved her!. lol. We will always request Nicole in the future!!"
bud C.
brewerton, new york
"Jon was very nice and took time to explain things as he worked."
richard M.
chittenango, new york
"John was very thorough - cleaned & vacuumed the furnace area and explained whole house air "purifier" - installed Capacitor and showed the condition of the 12 year old one and what it's function is."
jacquelyn F.
cicero, new york
"He was very professional and explained the process. All my following responses pertain to Shaun. He was excellent nut had several problems when it came to scheduling and the appointment times ."
kai W.
syracuse, new york
"The service was very prompt and professional. The price was just too high compared to other bids"
mike E.
jamesville, new york
"The service tech did a great job. Nice man...Boy"
james O.
manlius, new york
"Service tech was moderately unpleasant. He was exaggerating minor issues with the furnace."
john W.
skaneateles, new york
"Knowledge, professionalism, timely work ccompletion and good description off the work to be done."
scott K.
chittenango, new york
"The technician was very professional. She arrived in a timely manner, introduced herself and went straight to work. The work was completed well."
irene O.
liverpool, new york
"John was very nice and very informative."
susan S.
syracuse, new york
"Informative, helpful, friendly tech"
andrew R.
syracuse , new york
"Thorough and diligent Alexander has come before and his expertise is apparent"
jeffrey S.
phoenix, new york
"The technician was very professional and knowledgeable. Was very kind to the fact that I had two little kids home and he didnt seem aggravated if they were around him."
william F.
fayetteville, new york
"The service visit went fine."
mary Z.
minoa, new york
"Nicole is timely, courteous, efficient and I am comfortable having her perform the work on my systems."
dave M.
lafayette, new york
"Not competitive price at all. I know you get what you pay for but $6000 more is a little much"
jack Y.
syracuse, new york
"Technician was informed and explained a lot about the heating system. Very pleasant"
steven B.
baldwinsville, new york
jim S.
syracuse, new york
"Excellent service, read ans below"
cathy M.
chittenango, new york
kristie Y.
north syracuse, new york
"Sam was professional and knowledgeable."
joan V.
syracuse, new york
"Very fast to come ,worked very fast ,found the problem & replaced the thermostat. Fixed the problem, knew what should be done fast. I was very pleased with the service that I got."
marcia S.
jamesville, new york
"He did what he was sent to do , thats al !"
steven H.
fayettville, new york
"Did his job. Attitude seemed just ok."
carole S.
syracuse, new york
"He knew what had to be done, he was efficient."
shane K.
manlius, new york
paul A.
liverpool, new york
"Didnt do any repairs whatsoever and tried to sell me a new system instead of replacing a $35 part"
edward P.
clay, new york
"John was very thorough with everything explaining needs and maintenance."
katie N.
bridgeport, new york
"Sam was thorough, knowledgeable, and friendly."
priscilla S.
chittenango, new york
"Nicole had an excellent knowledge of our air-conditioning and heating system and took the time to show us on the units what was failing and why it should be replaced."
meghan F.
syracuse, new york
"Alexander came in. He looked things over throughly. He cleaned what was needed. He did so in a timely manner."
carol G.
camillus do not call, new york
"He was polite and made a thorough inspection of the furnace and left everything neat, clean and in its proper place."
debora D.
kirkville, new york
"Arrived on time, got the job done, professional."
jennifer S.
syracuse, new york
"technician was quick to find the problem that the wires from the furnace to the thermostat "melted". the furnace was just installed in january, so how do wires melt when the furnace hasn't been used all summer, sounded like the wires were not installed properly the first time"
john A.
dewitt, new york
jerry E.
dewitt, new york
"excellent service"
kevin W.
syracuse, new york
"Technician was polite,informative and professional...as usual...great service, happy customer!"
dan S.
syracuse, new york
maria M.
chittenango, new york
"Girls were polite, intent on gettng work done, friendly, instructed me on future needs, Did a good job, and done in less than an hr."
mark F.
skaneateles, new york
eileen F.
n syracuse, new york
"They did not put a new filter in my furnace."
thomas H.
n syracuse, new york
"Alexander was right on time, very thorough, very courteous and very professional"
ann P.
manlius, new york
jim C.
syracuse, new york
"It's too expensive."
charles M.
n syracuse, new york
"He is a great guy and his service is very detailed and shows concern for his customers"
larry E.
fayetteville, new york
"John had a bad attitude, and was very disrespectful. Left me with a bad impression of your company."
deborah T.
syracuse, new york
lori S.
syracuse, new york
viola R.
syracuse, new york
"They arrived on time. Explain to me what they doing and how long they would be. Gave me suggestions on what I should do"
diane S.
liverpool, new york
"Problem solved"
ralph G.
e syracuse, new york
joan H.
syracuse, new york
"Prompt, efficient, didnt make a mess. We have this done every year."
nick P.
syracuse, new york
"Was on time and talked through the process. Explained everything very well"
marc T.
clay, new york
"Alex came on time, was very courteous and professional. Alex took his time explaining to me the error code, issue and how to resolve the problem. Alex fixed it in about 15 minutes and didn't attempt to sell me anything that I didn't need."
dr nauen N.
syracuse, new york
"A very polite young man"
steffan C.
marcellus, new york
"Your technician arrived at the time mentioned, was polite, and knowledgeable."
jodi S.
camillus, new york
harold S.
pennelville, new york
"No problems"
edward S.
camillus, new york
john Z.
baldwinsville, new york
"Service was great and technician polite and courteous"
larry L.
clay, new york
"The service tech (Alexander) was very professional and provided us with important information regarding our system."
carol B.
fayetteville, new york
"Service was timely and the Service Expert was an excellent communicator."
roxanne A.
syracuse, new york
michael W.
minoa, new york
"."
herbert U.
manlius, new york
"Third time using Falso , professional work . You engineer didnt offer information or alternative to thermostat. It was digital or nothing."
ralph V.
cicero, new york
"Knowledgeable and personable."
patricia S.
liverpool, new york
"They found the problem immediately. They were kind and gentile with my stupidity."
john S.
camillus, new york
"Timely response. Diagnosed the problem and repaired it successfully."
thomas P.
liverpool, new york
"Great service by technician."
orlan F.
mattydale, new york
anna desocio D.
syracuse, new york
"Technician was courteous and conscientious."
linda K.
chittenango, new york
"They were. On time and solved my issue"
donna k.
baldwinsville, new york
"He was very informative & we got a thorough furnace cleaning"
al B.
manlius, new york
"Very conscientious, could answer questions and concerns so we could understand and apply."
debra D.
marcellus, new york
"Claimed I needed a new hot water heater with blower; my old one is still working like a charm"
craig S.
cicero, new york
"Informative, excellent efforts at closing, but made me feel like he thinks he was the most important person there."
fred M.
syracuse, new york
"The service technician (not sure, but I think her name was Nicole) was greatefficient, professional, and nice. And, she arrived early!"
marie A.
syracuse, new york
"Knowledgeable & friendly"
michael K.
cicero, new york
jean T.
fayetteville, new york
david B.
minoa, new york
judy C.
skaneateles, new york
susan P.
syracuse, new york
tim S.
syracuse, new york
"Friendly, answered questions"
marcia P.
manlius, new york
dan O.
e syracuse, new york
mike L.
central square, new york
"Very professional and informative"
andrew M.
syracuse, new york
edward L.
liverpool, new york
"Good service, but was postponed because of emergency with a customer. However, but both of your employees were very professional in getting us the service we needed."
david R.
camillus, new york
"Alexander was businesslike, efficient, and personable, simultaneously -- not an easy triad."
raymond M.
liverpool, new york
"Alexander was very thorough in explaining what the status of my furnace was, repairs needed, and service options available. The price of the services received was reasonable and completely explained."
william M.
liverpool, new york
"Explained everything"
william sr S.
fayetteville, new york
"He did a good job and gave us tips"
cindy V.
camillus, new york
deborah C.
syracuse, new york
"Maintenance was prepared and thorough"
james R.
baldwinsville, new york
joanne A.
syracuse, new york
"The technician was very professional and courteous. Kept me informed of all he was doing."
vincent M.
baldwinsville, new york
"Have used service for past 6 yrs and have been very satisfied"
barbara B.
syracuse , new york
"He did a very thorough job and was very polite and personable"
susan W.
syracuse, new york
"Both techs were great , knowledgeable about my electric furnace"
howard B.
dewitt, new york
"technician thoroughly examined furnace, cleaned it and explained what he was doing."
barbara B.
baldwinsville, new york
ursula K.
syracuse, new york
"Samuel was very friendly technician"
ralph R.
skaneateles, new york
"Knowledgeable and Caring about informing customer of what done."
elizabeth C.
syracuse, new york
"The technician arrived on time (was even a little early, and I had a phone call informing me of that) and was very polite and professional."
carolyn D.
manlius, new york
"William was very helpful, but the problem unfortunately required additional services from another company on another day to fully correct the situation"
antonia P.
fayetteville, new york
"Nicole was professional, helpful, and friendly and I would request her in the future. I would have given her a 10 but there is always room for improvement."
martin R.
syracuse, new york
richard E.
manlius, new york
bill M.
liverpool, new york
"Technician was awesome, friendly, informational and professional"
richard M.
syracuse, new york
"Tech was very efficient"
brad S.
fayetteville, new york
william S.
cicero, new york
"Technician performed in workman fashion."
david F.
manlius, new york
"Technician arrived on time and went about job promptly with no wasted time."
mike L.
central square, new york
blaine C.
canastota, new york
"nice guys"
kimberly R.
baldwinsville, new york
"Professional and courteous"
karen H.
fayetteville, new york
"Service was quick and efficient."
robin F.
jamesville, new york
"Techs addressed the issues needing care, explained what they were doing, and why."
ron M.
syracuse, new york
"Service was exactly what we requested"
connie B.
cicero, new york
john W.
skaneateles, new york
"Service Expert was knowledgeable, good communicator, explained condition of furnace in terms I understood and did his work in a timely manner."
david D.
fayetteville, new york
lucinda P.
fayetteville, new york
"Nicole.was professional Learned, and well.trained She deserves a raise!!!!"
jim S.
syracuse, new york
jacquelyn S.
east syracuse, new york
"They were very informative and professional. They did their work in a very timely manner. They were also very pleasant to deal with."
william W.
syracuse, new york
"Fast yet thorough service."
justin B.
cicero, new york
leslie M.
fayetteville, new york
"Very courteous and informative technicians"
sheila L.
camillus, new york
"TECHNICIAN PERFORMED HIS SERVICE TO OUR NEW AIR CONDITION PROFESSIONALLY"
virginia C.
central square, new york
john F.
cicero, new york
rebecca O.
syracuse, new york
"Technicians are always knowledgeable, efficient, timely and on time, clean, trustworthy, and informative."
dan D.
east syracuse, new york
ron W.
liverpool, new york
mike L.
camillus, new york
"Both techs were professional and they took time to explain a few things to me. Also, they cared for our home and did the job quickly and avoided spills on rugs etc. they went the extra mile- thanks to both"
gerald D.
syracuse, new york
"service tech seemed todo a thorough job & wasveryhrpful in answering my questions."
betty K.
syracuse, new york
"Overall Garrett and the trainee John were good. However I noticed neither put on the protective shoe coverings technicians normally put on when entering the house. Also I saw John dump some of the contents from his travel mug into my driveway. Luckily my irrigation specialist also arrived and he sprayed the area to clean it up."
charles M.
manlius, new york
"ease of scheduling"
virginia A.
jamesville, new york
"The expert analyzed my problem with the newly installed on demand water heating system but I have not yet taken the remedy he advised. Therefore I cannot verify that it has been solved yet."
dave H.
liverpool, new york
"The Technician was very polite, seemed very competent."
felicia C.
syracuse, new york
"Tech was nice and friendly"
ronald S.
jamesville, new york
"Nicole was very through and nice. She spent time explaining our options for extended service protection."
jeffrey H.
dewitt, new york
charles F.
baldwinsville, new york
john M.
camillus, new york
"Rhonda was very patient answering my questions and explaining my options. She is also very personable. John and Alex were professional and explained the products to me. They were also very pleasant. You should be very proud of your training department for turning out such professionals."
leonard S.
liverpool, new york
"Tech. was knowledgeable and efficient."
mark W.
marcellus, new york
margaret W.
syracuse, new york
"fix problem in a timely manner."
jacquelyn F.
cicero, new york
elaine R.
cicero, new york
"He was on time, curtious, and explained what he did."
donald E.
liverpool, new york
samuel D.
marcellus, new york
"Prompt, courteous, thorough"
timothy D.
minoa, new york
earleen F.
syracuse, new york
"Prompt,Courteous, Efficient"
adolph F.
manlius, new york
"Tech was informative and polite"
dino P.
liverpool, new york