Falso Service Experts Reviews

"The Service worker was good at their job,"

"The tech was very informative and patient. Explained everything that he was doing and gave really good advice."

"Prompt, thorough and efficient service"

"Prompt...Professional...Courteous...Informative"

"Technician was very helpful, answered our questions and did the service expertly and efficiently, without wasting time."

"Had to come back 4 times.Installed. the wrong brand, ended up re-installing a Mien on Bill's recommendation."

"The technician did a great job"

"The technition arrived promptly at the requested time. He was careful in his work and took time to answer any questions we had. He was very polite and efficient."

"I honestly feel as though I was on an episode of Punkd. It started with the technician driving up onto my lawn leaving a large rut, to him proceeding to unclog the drain and letting everything run onto the basement floor, then re-piping my sink utilizing some of the old piping which I told him was leaking but apparently enough Teflon tape fixes everything to finding The piece of pipe that was cut out in my crawlspace stuffed into the rafter in the crawlspace. Also as I was vacuuming the plastic filings that were left on my kitchen floor I noticed he had cut the pipe on our kitchen mat and the saw tore part of the mat last but not least my wife noticed the bathroom that was just cleaned by her and utilized by the technician before he left had pee on the floor!!!"

"Did a great job"

"This young man was on time and very polite."

"They were very professional and friendly. Also gave tips on maintenance."

"James was extremely professional, considerate and thorough. He explained all work he was doing and made certain that all of my questions or concerns were addressed and answered."

"Came early and was very efficient."

"The technician was prompt, and efficient."

"Tech was pleasant, fast, efficient and on time."

"He was very pleasant!"

"He was very good at his job"

"He was knowledgeable and could teach us!"

"pleasant, efficient"

"I called about 8:45 am with the problem of no heat. The office said it may take an about 2 hours to get a tech to my location. I thought that this was a very reasonable time frame but the office me back in about 45 min to say the tech could be at my place in 30 minutes. Incredible service the tech arrived with Ronda and we discussed service agreements along with the problems with my furnace. The tech was very helpful and knowledgeable. I opted to do the repair at this time. Both were very pleasant, knowledgeable and helpful. Congrats, on have a very good crew!"

"John was very professional and knowledgeable. He explained well a few problems with our furnace and potential problems if not fixed. Answered all my questions to my satisfaction."

"James described his findings in a way that was easy to understand."

"The technician was polite and knowledgeable."

"Both gentlemen- the one who serviced the furnace and the one who checked plumbing were both very professional. I received excellent information on what they found. I had overlooked the fact that Falso did plumbing and received estimates on work likely to be done."

"Great job. Tech was as good as could possibly be. One rating removed since he did not have a filter that fit our furnace this time."

"Service was done cleanly and very quickly"

"Had a minor problem with first repair, came early next morning and fixed it."

"Rhonda is the most erudite , Sophisticated, knowledgeable, compassionate, empathetic, Expert, approachable, and the finest representative your company could possibly have. I run a department and I wish I had 10 of her"

"Craig checked our hot water heater which has required 3 service calls since it was purchased on 6-25-18 because it turns off and doesn't provide hot water. Craig couldn't find any codes to help him diagnose the problem. He called Paul, the Operations Manager, who contacted Bradford-White, the manufacturer, to see if we can get a new hot water heater."

"Your tech was polite, profesional and if I were you I would try to find more of her. Your tech was superb, your pricing, not so much. Highest grades to her."

"They solved my problem promptly."

"Tech got down to business quickly and knew her stuff."

"Alexander was friendly, courteous, professional and provided me with a clear explanation of the condition of my furnace."

"Friendly, professional, expeditious"

"He was very thorough."

"Sam was efficient and answered all questions better than others before him"

"Efficient, not disruptive"

"everything went well from beginning to end."

"Excellent service"

"On time, very polite, efficient and informative."

"Very professional and friendly. Could tell that she was listening and trying hard to give me the best options available."

"Our furnace has never worked better after he serviced unit,,,not sure what he did but it puts out more heat. I am very satisfied. James is very good."

"Alexander was polite and knowledgeable."

"The person on the phone was able to quickly schedule me an appointment and find a price quote. Nicole came twice in one day and helped us understand the new thermostat and our system."

"Nicole did everything expertly - prompt, efficient, quite - and took care of replacing our furnace motor and checking on system all in a matter of something like 20 minutes. She was also very nice to talk to (mostly about my cat, lol) while we were finishing the paperwork. Also, the calls from Falso's about the appointment - I think 2 calls and one email - letting me know first the appointment and then an actual ETA, were professional and appreciated."

"Apparently the situation can not be improved."

"Both the estimator and technician were professional."

"This is the second time Alexander has been our technician and we were very pleased to see him. He has proven to be honest, thorough and very kind."

"Efficient and timelt"

"Quick and within time frame"

"Craig's attention to detail...taking time to answer our questions, even beyond the basic maintenance; as well as how fast he was able to accomplish the maintenance."

"Arrived on scheduled time, results of maintenance call well explained, professional service!!"

"Technician was kind soft spoken and very patient with my questions. Cant remember his name. So sorry"

"Every thing went well"

"I was very satisfied with Alexander's expertise and his explanation of what I need next for my furnace."

"He was efficient and did not waste time. I must trust what he did was properly done, of course."

"excellent explanation of the problem with furnace"

"They were very helpful to us when our furnace was not working."

"James was very polite and efficient and I really appreciated that he put protective covers on his shoes to come in given we have 30 people coming for Christmas. Please note that below I had to put NA to some of the questions as my husband generally arranges house maintenance and does the scheduling so I dont have direct knowledge of that process."

"Technician's service was thorough and informative."

"Easy communicator - as far as I have experienced he did his what was expected"

"Very informative, respectful and professional"

"The next time you send salesmen ( there were 2 "technicians" disguised ) as technicians will be the last time you will be in my home. I don't need to be subjected to scare tactics and poor service compared to many previous pm's."

"He was courteous, got the work done in short order, and didnt give me the speech about needing a new furnace soon!"

"Furnace runs great Your guys are great - professional, but like having good friends visit. Signed up for another year"

"The service provided by Nicole was very good. She explained what she was going to do, did it, and then explained what she did. My only complaint is that we were told that there would be a call prior to the appointment to let us know that the technician was on her way and that never happened."

"Took his time. Very thorough. Fixed a couple small things and pointed out potential issues."

"Seemed through and offered explanations and answers"

"As usual, Garret was great. Did everything that was needed and then some. He respects my house and is always polite. A good asset for Falso."

"Excellent service"

"Nicole is very thorough"

"Problems with the new Furnace seen to be one after another in a short period of time. Every call I placed was returned, The Tech were very professional and in the end ALL problems were fixed and resolved"

"It cost me 400 and he didnt t Do anything but take it apart and put it together no diagnosis"

"as always, on time, courteous, professional and neat"

"The technician did his work efficiently and effectively, and communicated clearly and completely."

"No one called to tell me the tech was on his way. My tech was very nice and willing to answer my questions. $200 for 20 minutes of tour companies time - ridiculous."

"Really personable and honest"

"Technicians came in and installed my hot water heater quickly. Explained what they were going to do."

"tech was prompt, knowledgeable, and respectful"

"John was very knowledgeable, polite, personable, and respectful. Explained what he was doing and responded to all my questions and made sure the system was operating before leaving"

"Efficient Polite Knowledge able"

"Service done in a timely and helpful way."

"John was very thorough and explained problems he found."

"Tech was on time and courteous"

"He was very helpful and explained what he was doing."

"On time, friendly, professional and does a good job."

"Very professional."

"Sam was knowledgeable and fast. He explained everything completely"

"He explained everything and was very knowledgeable and courteous."

"He knew what he was doing, was careful... doublechecked things... Advised that we replace the capacitator now , which we did. Trusted his work!"

"Timely, polite knowledgable service technician."

"the tech arrived in the stated time window. knowledgeable and fast"

"The technician did a thorough job performing maintenance on my boiler, and answered my many questions."

"he did his job and was efficient."

"Nicole was excellant"

"John did a very great job & is very personable workman. We had a nice talk."

"On time. Polite. Professional."

"Pleasant, Efficient,Knowledgeable"

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"The technician did a great job."

"There was confusion on the original order. I called and had the plumbing team come back. They did an excellent job completing the job. I am very satisfied"

"Your technician Garrett is very professional, courteous, very knowledgeable the Lennox system. If he suggests a maintenance, I follow his advice."

"Nicole was pleasant, professional, and answered all questions clearly."

"Sam was very thorough with his maintenance of my furnace. He was also conscientious as I had had work done in the basement that put dust everywhere so he vacuumed everything real good."

"Very professional and well trained guy.... on time and explained everything clearly."

"Jon and his associate were very friendly and professional."

"We have been fortunate enough to have the same technician for the past few visits. She is very knowledgeable, easy to talk to, and professional."

"the tech was very knowledgeable"

"The technician was very polite, professional and efficient. I also received a call letting me know that hed be arriving toward the later end of the 2 hour window and he did."

"The tech came in, went in the basement and checked out our furnace, cleaned it. Did what he had to do, said everything was fine and left."

"Friendly and thorough"

"Technician is very courteous, pleasant, efficient and knowledgeable."

"Tech was very knowledgeable and neat."

"On time, professional & friendly"

"Technician was generally on-time, friendly, and seemed to do a thorough job of checking out HVAC equipment"

"The tech was knowable and very professional He knew about gravity furnaces"

"Very professional and informative!"

"Excellent service!"

"Dan is a real pro. Not all your technicians are as qualified."

"He was friendly and explained everything he did"

"John was friendly and thoughtful about putting on his covers on his shoes to come into main house."

"Guy was great , knowledge and helpful"

"On time. Communication. Positive attitude"

"Craig was professional, polite and kept me informed. He also worked with the office to correct the information on the equipment in our home as they had our previous address information in the computer."

"Excellent professional did the work. I recommend him and the company."

"I liked the fact he showed me his concerns and then explained what he recommended to be replace he didnt try to bull shit me !"

"Craig was very helpful in answering all my questions regarding future heating requirements. he did a good job checking my furnace and cleaning it."

"He did a very good job explaining everything and going over the furnace."

"Amount of time taken and willingness to explain programs."

"I couldn't be more dissatisfied with Falso. I will absolutely not be doing any business in the future. My heating and AC is being taken care of by another company. Please remove all of my information from your system."

"Craig was very well informed and customer service oriented"

"The tech was good and knowledgeable, gave me his input on a path forward but I've just had to have multiple techs out for the same issue several times in the past month and I'm still not sure it's resolved"

"Service was great, technician was very knowledgeable,understanding, and able to answer all my questions."

"efficient, careful, informative re what he did and what to watch for in the future. I will be moving soon, but I will call to have you check the system in my new home."

"Vergood"

"Technician was very prompt in arriving. In addition, he was very knowledgable."

"My concern is that additional services offered may be unneeded. Poor numbers were obtained prior to flushing with definite improvement obtained after. Still the technician pushed the additional service."

"The initial visit by Alex to identify the problem was successful but the needed valve replacement was not communicated ( very busy day for technician) so that I had to call and request another visit for the valve replacement. The crew came and said the valve had failed and then had to spend a couple of hours to drive some place, procure the valve and install it. It just seemed it could be a more efficient system."

"Friendly professional personnel who share knowledge about care and operation of equipment with owner. Reported within scheduled time or notified of adjusted time."

"Garrett checked our furnace and showed us cracks in our old 31 year old furnace and suggested we need a new one. Rhonda Dudley gave us prices for replacement. Falso's prices were ABSOLUTELY WAY out of any competitors pricing. Our new installation for the same equipment was less than half Falso's quoted price!"

"John was courteous and efficient, being very patient for my furnace to "kick in" after servicing. Also, he seemed knowledgeable and comfortable working on my old (but great!) old boiler.l"

"Your tech did a nice job by identifying issue and was able to locate a part and install so that my family and home could be warm again."

"Nicole is thorough and provides clear explanation for work done. Nicole is also very pleasant and nice to work with, as well as professional."

"Very friendly, on time communication was good"

"John was professional, answered my questions and did his job thoroughly."

"System checked, filter changed & humidifier & tunes."

"Very quick response (on a weekend!) when our furnace stopped working. Mark was able to get it working again and Dan arrived on Monday to install the new part. We received phone calls telling us what the timeframes would be for their arrival and then followup calls. Excellent customer service."

"Service Technician was efficient, professional and knowledgeable. He answered all of my questions and made good suggestions about possible addition of a UV light and charcoal filter."

"On time. Did a great job. Explained every thing that was done."

"tech was very professonel"

"John made sure to explain everything in a professional, friendly, and with in a manner that was not ckndescending"

"Nicole was very personable, knowledgeable and provided excellent customer service."

"We didn't see the technician do much of anything for the price that we are paying it is unacceptable. We received an email stating the filter was changed but our Nest thermostat is stating we need a new filter. Not to mention we already had our own new filter laying next to the furnace awaiting it's next change date. Just bit worth the money which is why we're cancelling. We also asked to have the service cancelled at that appointment & the services were not. We were told that along with our service we would receive a call from a plumber to schedule a visit for plumbing but never received that call. I requested a copy of the ?? we were signing up for and was told there was not one and that we could cancel at any time. Now I'm being told that we owe an outstanding balance"

"gentleman was very polite, knowledgeable, & efficient"

"Rating only an 8 due to tech being late, apt was for 2-4 pm, arrived at 5:30 pm. Did get notification he would be late but still waited around."

"Service rep was very personable and professional."

"John was very friendly and knowledgable. He gave me some advice about my thermostat as well."

"The technician was fantastic. He did a thorough job, and answered all of our questions. Very professional. He is definitely a good asset to your company."

"questions answered, professional explanation of parts that might need replacing, superior workmanship ,"

"Punctual, professional and friendly."

"on time - pleasant - efficient"

"Falso technician provided efficient service in the friendly manner."

"The technician showed up on time, completed the service in a professional manner, answered all questions."

"Mark was very thorough with everything, friendly, professional, helpful."

"They came on the early side of the time they said they might be there. The two men where friendly, professional and answered any questions we had. They covered their shoes in the house. Told us exactly what they were going to do."

"I called at 6:00 am, the answering service lady was very none committal, I said the furnace is not working and it is 63 degrees in the home. She said the only opening i have is between 8-10AM. The Technician arrived at 11:05 and left at 11:56. 24 HOUR CUSTOMER SERVICE?"

"Alexander was prompt and used boot coverings when entering the home, very professional. He did a great job checking the system and offered advice on improving the heating system. also suggested info on the AC for summer. Great job."

"John took the time to explain what he found about the furnace and discuss options."

"Your technicians did a thorough job with maintenance on my furnace."

"We had no heat and when he left we did."

"Friendly, courteous and helpful."

"A lot of good information about my furnace was provided"

"Professional, knowledgeable, courteous"

"The tech was very helpful and answered any questions I had."

"our technician was prompt, friendly, professional, spent extra time explaining things and answering questions. We are very happy with the service we received."

"Because how do you work with somepne else talking to you from Falsos."

"Prompt and friendly service on a night call. However diagnosis of problem and determination of parts needed all incorrect."

"Technician explained in detail and even mentioned issues that needed to be addressed in other areas, such as the exhaust hose to my dryer (which will save me money and problems in the long run)."

"fast and informative"

"fast response efficient and speedy repair"

"Very qualified technician."

"I had my furnace cleaned and checked in Oct. for the winter and everything was then fine and then I loose heat and water for over a week in Nov."

"They installed an entire heating and cooling units in one day. Very professional in their work."

"Very polite an friendly"

"The gentleman was very professional and through."

"Alex was fantastic. He answered all my questions and gave me some great tips"

"Your technician and on the road customer service person were great"

"John was very professional he kept me informed on what he was doing."

"Technician was friendly, professional and knowledgeable."

"The technician is professional, and knowledgeable."

"Came at expected time, helpful and courteous"

"Very friendly and very thorough. Explained everything and answered all questions."

"Answered all my questions to my satisfaction. Gave very important and helpful advice."

"quick, nice and efficient"

"The gentleman was very professional"

"Professional manner, protected flooring with his shoe covers, explained what he was doing, pleasant."

"Diagnosed the issue but didn't have the part. Said someone would call to set up another visit. No one has. We have no heat."

"I was given good information."

"Kind technician and solved our problem"

"came on time inspected in timely fashion very friendly"

"Plumber was very knowledgeable and polite. He explained everything and showed me the problem. He worked efficiently."

"The technician was polite, friendly, explained what he would do."

"Every went smooth"

"Handled questions and concerns"

"Frendly professional service"

"Delay in arrival was disappointing although the update phone call was appreciated."

"Followed through on the appointment time and dispatcher (Kate?) kept me informed of schedule during multiple phone calls."

"My Falso professional detected a problem with the pressure gauge that we did not know existed. He was courteous and knowledgeable. I would have rated his service a 10 except, even after the service, there seems to be water leaking from the furnace."

"Arrived at 23:15 and took care of the problem promptly."

"Arrived soon after calling for service; completed the job efficiently and effectively."

"Super individual - very friendly - courteous- knowledgeable - excellent service :)))"

"I paid the Service fee but still went without heat overnight. But, I realize you can not get a warehouse full of parts in a van.And I also realize you cannot get parts at 10 pm. So he did what he could."

"Very professional and informative"

"Technician on time, very pleasant and completed work on a timely basis."

"Bill is excellent and your phone person is also!."

"He didnt even try to take his shoes off. I have a 7 month old thats all over my floors. He also tried to rinse caulk down my bathroom sink - it was stuck around the drain. Luckily I found it in time before it dried. I then found dried caulk handprints all over my bathroom hand towel."

"I don't believe that the warrantee on the furnace was ever explored. The furnace was only 7 years old. The tech mentioned it to me that it might be still covered under warrantee. He also had written it down on the paperwork. The tech was very professional and courteous."

"Nicole was on time very nicely appearing and polite."

"The service tech was friendly and professional and explained every step of the process as he serviced our furnace."

"Very detailed information as to what was happening with the furnace."

"Mark was excellent, extremely helpful."

"Parts installer was great"

"Her was competent and polite."

"He was very thorough and checked all that I asked of him. He was polite and informative."

"Very professional!"

"Courteous, timely, efficient, thorough"

"she was very nice and on tine for the service appointment."

"I was told part would be 5-7 business days. I received an appt. confirmation email for Thursday. So I stayed home from work that afternoon. THen I got another appt. confirmation for Friday. Again I stayed home from work. When nobody showed I called only to find out it was a mistake and after a full week the part hadn't even arrived yet."

"Nice job as usual. The people are very personable and friendly."

"Technician Garrett made quick work of the problem at hand using a simple technique with professional courtesy."

"On time, thorough and very polite."

"They were very polite and informative and I was very satisfied."

"Efficiently done and he answered all my questions and put my AA batteries in the thermostat at my request. Very friendly too."

"Your service men seem to be very qualified and I feel quite secure when they have finished servicve."

"Tech was timely, and efficient, professional but friendly."

"He did everything needed and was extremely professional and knowledgeable."

"Both Dan & Paul were on time, courteous and professional. Clearly broke down and explained equipment functions & processes."

"I am pleased with the people who work there. they are knowledgeable and personable."

"Nate worked with me to get a energy efficient furnance/ ac within my price range."

"Very nice and he did good work"

"tech admitted to me and my receptionist that furnace works, supposedly cleaned and tune up two furnaces. Next day, furnace doesn't work. Had another company come our, showed me what they didn't do"

"Nicole is awesome. I would like to have her every time. She explains things to you."

"Not sure if all was actually checked"

"Communication, professionalism, knowledge were all very good. Two things I didn't like: When everything was put back together there was one extra screw sitting on top of the unit. Felt like they kept trying to sell me long term maintenance or services."

"quick and friendly"

"Jon was very helpful with questions I had. Also, tech. arrived within the appt. window."

"The technician was courteous and took the time to discuss the potential issue with me, explaining the next steps."

"Mark said i needed a Condensor and that someone would call me within 24 hours to schedule ... that was a week ago. I get charged $95 for him to look at it when I have a contract with Falso and someone was recently here to inspect my equipment and the job does not get finished. Not very happy."

"Sam and Rhonda did a great job and answered our questions about our furnace and more!"

"Excellent, professional service! Nicole is an outstanding service technician, she is professional, courteous, respectful and friendly. She explained the issue with my mothers boiler, fixed it and recommended the 10 year maintenance agreement which we purchased. Nicole is an asset to the Falso team, plus my mother loved her!. lol. We will always request Nicole in the future!!"

"Jon was very nice and took time to explain things as he worked."

"John was very thorough - cleaned & vacuumed the furnace area and explained whole house air "purifier" - installed Capacitor and showed the condition of the 12 year old one and what it's function is."

"He was very professional and explained the process. All my following responses pertain to Shaun. He was excellent nut had several problems when it came to scheduling and the appointment times ."

"The service was very prompt and professional. The price was just too high compared to other bids"

"The service tech did a great job. Nice man...Boy"

"Service tech was moderately unpleasant. He was exaggerating minor issues with the furnace."

"Knowledge, professionalism, timely work ccompletion and good description off the work to be done."

"The technician was very professional. She arrived in a timely manner, introduced herself and went straight to work. The work was completed well."

"John was very nice and very informative."

"Informative, helpful, friendly tech"

"Thorough and diligent Alexander has come before and his expertise is apparent"

"The technician was very professional and knowledgeable. Was very kind to the fact that I had two little kids home and he didnt seem aggravated if they were around him."

"The service visit went fine."

"Nicole is timely, courteous, efficient and I am comfortable having her perform the work on my systems."

"Not competitive price at all. I know you get what you pay for but $6000 more is a little much"

"Technician was informed and explained a lot about the heating system. Very pleasant"

"Excellent service, read ans below"

"Sam was professional and knowledgeable."

"Very fast to come ,worked very fast ,found the problem & replaced the thermostat. Fixed the problem, knew what should be done fast. I was very pleased with the service that I got."

"He did what he was sent to do , thats al !"

"Did his job. Attitude seemed just ok."

"He knew what had to be done, he was efficient."