Falso Service Experts Reviews

"The technicians were polite, masked, and efficient One problem was that they were 1 1/2 hours late."

"Everything went well. No problems."

"service rep was polite and did a good job."

"The tech was very nice but did not have a replacement filter for my furnace. I was assured that someone would be the next day to replace the filter and I have yet to hear from anyone."

"Would not make simple connection"

"Tech explained what checks he was doing."

"Tech appeared on time. Checked everything and showed expertise in his job."

"Basically, because they did what I wanted and did not try to sell me anything else."

"Technician seemed knowledgeable & professional."

"Tech was professional and helpful"

"Justin did a good job, but when I called in mid May to schedule service for my A/C for July, I couldn't get it done until September. This is not satisfactory. Then when I made the appointment in September, they gave me a 2 hour window of 10-12:00 and they didn't show until 1:45 p.m. Again, this is not satisfactory."

"They were efficient with what they could do. Thunderstorms kept the from checking the AC"

"Kind and did the job well."

"professional service"

"There was some miscommunication between the individual that scheduled the service and the technicians. Fortunately, the team from Syracuse NY stepped up and made me a very happy client. You see, we have a "new" furnace and central air unit. I wish was to have both units serviced while the technicians were at our house. Logistically, it only made sense as my wife and I both work, and scheduling time to be home for service is a challenge. Fortunately for us, the team accommodated our needs."

"Mike and Justin were very polite, professional and helpful with all my heating/cooling needs."

"The technicians came expecting to perform regular maintenance on our air conditioning only and not the furnace. They were provided the wrong information. They did end up providing yearly maintenance on the furnace after making a phone call to someone with the company. The technician stated our blower needed replacing and that he would report it to the company and someone would get in touch with us. We have yet to hear from anyone."

"Service people were pleasant, clean, wore masks and did their job in an efficient manner."

"on time and courteous explained everything"

"Catlin was awesome. Scheduling was a nightmare."

"Efficient and knowledgeable service techs"

"Rhonda took a lot of time with us explaining everything about the ac system and our options."

"Very pleasant tech, saleman, and plumber. However the guoted prices for 3 different furnaces was very high. Only offered Lennox brand. I had to go with another HVAC company in my area. A carrier furnace was affordable. Justin the plumber installed a hot water heater. He was very nice and helpful. He answered my questions and concerns. Thank you..."

"I am still waiting for your plumber to get back to me on pricing for a part on a power flush toilet and/or a new toilet."

"A great tech. Very friendly. also"

"1. After furnace "maintenance" technician left the gas switch off behind the access panel. Required another technician the next day to resolve. 2. After tankless water heater "maintenance" technician left the power switch off. 3. We signed up for both the heating, cooling, and water heater maintenance plans but we're still immediately charged $400 for flush on our tankless water heater. This was after an earlier technician quoted us $200 for the tankless water flushing without the maintenance plan. 4. When we called billing to cancel the water heater maintenance plan since it didn't seem to have any value the person we talked to could not find any evidence of us signing up for the plans even though we have carbon copy invoices in our hands with all of our credit card info, etc. So currently were trying to confirm evidence of us signing up for maintenance plans that have so far proved to be sloppy and also trying to get a refund on the tankless water flush since we've now confirmed that we shouldn't have been charged since we agreed to sign up for the plan."

"The men were friendly, efficient, and knowledgeable"

"The technician serviced both the furnace and the air conditioner."

"daughter said he was very nice guy. He dud a great job"

"Was told about the $99 charge to drive over and not the $66 to come in and look at my leaking tank. After spending $180 for 1 minute of time, that person left and a salesman came later. He was surprised it was a 50 gallon tank, so it seems the first person I paid $180 didn't even get the details right. I was quoted $1800 for the new tank and install and needed to wait 3 days for it to happen. Called Lowes and they are doing it for $1150. Wish I could get my $180 back and gone with Lowes in the first place."

"The kid that came to the house amazing."

"Professional"

"Catlin was courteous and professional. It was also clear to me that he had a good amount of experience. He explained things well and in addition to suggesting we replace the capacitator he suggested we really needed to do annual flush on the hot water heater which I will now request annually as part of our plumbing review. It was an excellent service addition for our perspective and yours! Also my experience either the administrative staff has been excellent Dotsie, Daniella all top notch; helpful, responsive and good communicators. Thanks!!"

"Everything I expected to be done was done promptly, efficiently, and politely."

"Answered all questions"

"Fast, courteous, thorough"

"the work was done efficiently. The service technician was very professional."

"Solved our issue quickly"

"Justin was very helpful. He explained things when I asked. He was also very considerate."

"Service was superior. The tech Justin was knowledgeable about the system, and very efficient."

"he knew what he was doing and he did it"

"Both men were very friendly and knowledgeable. They answered all of my questions and taught me a few things."

"Bob ? installed both our AC and furnace by himself with no help and did an outstanding job. Stuck with it for 12-hours until finished and cleaned up. Great job!"

"Problem solved"

"knowledge and people skills of the tech and sales consultant were great-the call service over the weekend almost prompted me to file report with better business bureau-if it wasnt for the tech tom and sales consultant rhonda dudley i would have"

"My hot water tank showed a paper from Falso that said that it was on advantage plan and Falso said it was not."

"Because your company was useless to me even though I WAS an Advantage Member whatever that means"

"Proficient, and Curteous folks."

"They were very attentive and thorough, and courteous"

"The plumber was 45 minutes later than the scheduled time."

"Techs were courteous; worked efficiently; answered questions well; provided appropriate info from their inspection; when appropriate made a brief, cogent sales pitch...but didn't press it beyond appropriateness"

"Your staffer arrived promptly after I called. He fixed the problem quickly and professionally and kept me informed. As for question 10 below, I didn't answer because I don't know. We've had Falso the entire time we've lived in our house and have not comparison shopped. That's alsowhy I put a lower score on question 4. We've been satisfied, but don't have a comparison on price or quality of competitors. But I suppose the fact that we've stayed with Falso is a good thing. Right?"

"I was very satisfied with the work that was performed. Corey listened to my concerns and installed all piping in a plumb and straight manner. Those who worked with Corey, Matt and Devon worked diligently for 12 hours until the job was completed. All were professional in their demeanor. Rhonda and Garrett explained the options for repair based on my initial service call and both were very helpful in my decision process. There's only improvement that can be made which is to provide a clear explanation regarding how to fully set up the thermostat including the Honeywell app that's downloaded to my phone. Rhonda will assure that someone comes to my residence to accomplish the task. On my attempt to program the thermostat, the screen wasn't as indicated in the Honeywell instruction manual. Consequently, there was confusion. Thank you... Clyde Giaquinto"

"He was on time, friendly, informative, honest, professional and likable."

"Plumber Bill assed problem Crack in tank lining, leaking. He then called Raymond to discuss options, etc. Decided on advantage plan. New tank installed next day."

"From my service call to Carlins visit everything was timely and perfect. Catlin was very knowledgeable and to the point. He speedily installed a new sump pump and was very pleasant to deal with and made the experience an overall 10"

"Corey and Seth were very professional and hard working for the 12 hours they were here for the install! The sales process was not as good."

"I called about a problem with my water tank, Falso took care of the problem in a timely manner."

"Knew what they were doing and did it well."

"Our technician changed filters and explained everything to us."

"Provided efficient service and corrected the problem. Also explained what was being done and why"

"Technician never showed"

"He was efficient, courteous and willing to explain."

"I had to supply clorox for them to use to clean something, installed part without consulting me first! Sent three guys to job....I didn't see anyone with a gauge to check my a/c condenser unit...no hose to wash off inside cover....not sure they even installed a part. .Not happy.always pushing me to get new unit....what has happened to this company...never had this trouble before."

"Technician was great explaining the process to fix our problem."

"Tech was very professional, explained service to our satisfaction."

"Expert was friendly, punctual, new me from before and did a good inspection."

"Justin did a great job in checking my air conditioning, explaining each step that he was going to do in advance of doing it."

"Justin was very friendly and professional"

"They were very professional, kept me aware of what they were doing and what was going on."

"Justin was very helpful, and expplained things clearly. I would certainly recommend Justin to those needing assistance with plumbing."

"I feel like he came here to sell me a product and not actually get me what I wanted."

"Travis was quick to resolve my capacitor problem."

"Completed the job without wasting too much of our time. The service tech was polite."

"The technician was great but the customer service was terrible. It took them over 24 hours to provide my service even though I am a priority customer"

"The guys were great; explained things; and moved forward with having the necessary part/parts ordered for our AC"

"Superb quality of work and excellent customer service."

"Technicians were on time, efficient, knowledgeable, courteous, and respectful. Great job done."

"you man came on time and did a good job."

"It was done on the day I called and the repairman was friendly and efficient"

"Was very happy I was able to get service the same day I called. Came between the hours they said they would. Appreciate that very much especially due to my work schedule."

"The service techs were able to diagnose and repair the problems very quickly. Additionally, they fixed a problem that apparently was a result of the annual inspection on the air conditioner."

"Very detailed report provided for my service."

"good service - well done"

"The plumber did nothing that I didnt/couldnt do myself and charged a service fee for doing nothing. Then proceeds to tell me I need a hot water tank for over $3,000+. I dont think the technician made back to the office before they were calling me to see about when to install their new hot water tank. I proceeded to order a gas control module for my present tank, installed the part in 8 minutes and had instant success. That cost me $140 and that was no thanks to Falso."

"Tech is not finished, needs to come back Monday"

"He was very professional and friendly. He completed the installation quickly."

"Kept informed about time delay. Polite and professional tech"

"The only reason for 9 instead of 10 is that I was told the technician would start work between noon and 2. The very competent technician arrived at 4. It seems he was only told about the job at the last miment. There was some miscommunication in the office I believe."

"Garrett was very polite, stated the need for a new part. Also noted the age of the air conditioner, but was not pushy about buying a new one."

"Timely and courteous"

"Arrived on time. Very professional."

"The tech was always polite while servicing my heater"

"Excellent work, courteous service."

"Prompt, courteous"

"was on time and called when he was here and did a great job replacing the bad parts."

"Because the tech crossed the wires and our a/c was not working"

"On time, well done."

"Technicians arrived, very friendly and respectful of our home and not tracking dirt in on the floors. Went about their work and then gave me a summary of what they had found ."

"The 3 people who came here were very personable and knowledgable"

"On this particular assignment, the plumber and journeyman worked tremendously well as a solid team. They had good, strong communication, assigned roles, and a shared mission/vision in getting the job done well and to a high standard. I World hope FALSO would keep this duo together as they were a well oiled machine."

"Catlin was great in answering our questions and presented a very professional manner in the replacement of the external faucet."

"Received two other quotes completing the type of work requested at a fraction of the very informal, verbal estimate provided by Falso. With both other companies I received in hand paper estimates completing the installation of requested services."

"Easy to set appointment - called to let me know when they were on the way over - polite and friendly- did their job - explained what was done."

"Just did a very good job. On time for appointment."

"He didnt know what he was here for. Got here 3:00 or so(12-2) appt. Some part needs replacing quoted me a price but I have been paying $13.35 month. Other 2 appts have been cancelled by service experts this year so I am paying monthly- I couldnt understand what he was saying.I am looking forward to 8/5 12-2 appt to replace ?capacters?"

"The men were very professional and nice."

"Very knowledgVle and helpful"

"Travis was great. Your office lady sucks."

"It was a complicated process and you helped me prioritize the steps I needed to take to replace my old water heater that died in a flood."

"I am always satisfied with your techs. The issue that I have with Falso, and I will add that I came very close to dipping into my retirement account to pay off my contract with you, is the consistent needling, the phone calls, the texts 'reminding' me that a maintenance visit is due EVEN AFTER ONE HAS BEEN SCHEDULED! I was even told by one of your office people that I would have to pay for the regular maintenance visit even though I am on the PLAN that covers the furnace and the VERY expensive central air unit. She even got snippy with me. You seriously need to focus on the office portion of your business, it is frankly a mess. And bottom line it is bad business. Don't you want to run your business at the best it can be in all departments?"

"Travis is very careful and Rhonda very informative!! Polite and professional!"

"Personable, professional, knowledgeable, efficient"

"Needed a touch less $1000 faucet fixed thats only 5 years old and was told to replace it with a cheap replacement in a high end kitchen. All I ended up with was a membership to discount the visit. Still need a fixed faucet."

"Did a good job"

"I was never told about the additional diagnostic charge on top of the $99 charge. Additionally, I called to set an appointment for someone to actually fix my plumbing problem, was told someone would call me back and I am still waiting for a call three days later. So I was forced to pay about $170 and absolutely no services have been done and no one will even set a date for fixing my plumbing."

"courteous and quick!"

"Technician, Katlin, was professional and competent. Only problem was that a new water heater was not in stock, the office had to find one, but did not keep in touch with us. Great job overall but poor communication with customer."

"Technician was very thorough during the inspection and explained clearly his findings."

"pleasant, professional,accurate"

"No work has been done yet. Scheduled for a system leak test on 7/20/21, 1-3 pm."

"Very knowledgeable... professional"

"Work done promptly."

"Inquired about duct cleaning. They scheduled someone to come give me a quote, but all the person did was count the number of air vents. I could have provided this information over the phone, making this a total waste of my time. I also had to call back to get the time slot I selected on the original phone call, which was wrong in my confirmation email."

"Service was good, technicians were thorough. One reason I didn't give a higher rating is the technicians arrived well outside of the scheduled window which almost caused me to almost miss an engagement. Another reason is the high charge for a filter. Everything went fine with the plumbing inspection."

"Travis was professional, friendly, and informative and considerate of property"

"All went smoothly. Technician new but well trained."

"I do not know."

"Seth and John were experts and performed and excellent job"

"Actual service and arrangements were a 10 once I talked to someone in Syracuse. That required multiple calls answered by who knows who located who knows where who said they would check and someone would call back. Never happened. Just lucked into getting someone in the local office who handled it. Experience up to that point was a 0 and I was looking to finding another service. Get rid of the National group. They are ruining your reputation."

"Steve was great, but I never received a reminder call the day before about the appt."

"Technician never showed up for scheduled appointment. I had to call office 4 times to get through to customer support. 1 call I was on hold for over an hour. No explanation as to why no show, just asked to reschedule."

"They were very friendly and knowledgeable. We've always had good experiences with Falso which is why we keep coming back to them."

"Satisfied with service"

"Felt that clean up could have been better. Did not clean up the droppings after they installed the new thermostat."

"He came and did what he had to do with no problems, Let me know that everything was fine and if I had any problems to let Falso Service Expert know."

"Because he wasn't here long due to it was raining."

"High quality"

"The Tech was friendly, efficient and informative."

"Very courteous and knowledgeable. And our dog Bruiser really liked them"

"Fast and efficient. The technician and sales rep answered all my questions and gave me some tips for my AC."

"Polite, professional"

"On time and proceeded to do services"

"The appointment was supposed to be for servicing both AC and Furnace - or so I thought. It ended up being for just the AC which was okay as the furnace isn't being run right now. This appointment was the 3rd one for the service, as the 1st two ended up being rescheduled by your company because (I guess) of servicing volume issues on your end. At least you didn't call to reschedule this one!"

"Very informative"

"They responded within an hour after hours on a holiday weekend."

"Justin arrived right on schedule and was friendly and courteous throughout the visit. It was rainy and continued to provide professional service even with the added challenge due to weather."

"Both technicians that serviced our Lennox air conditioning system and furnace were very polite courteous and informative about all work that was performed/"

"The service provided was as expected from start to finish."

"Prompt service. Polite technicians."

"Service was professional and the techs were friendly and knowledgeable"

"i gave a 10 because i was very satisfied"

"as our service representative was your service manager we of course had a very professional and competent experience"

"Very nice guys. They looked over the damages and even gave me some pictures since I have a hard time getting into my basement. They could not make any repairs until the flooding abates however."

"Craig Wright is an excellent technician. He fixed the problem, and had the air conditioner working again very quickly. I can not speak highly enough of him."

"Very thorough answered all questions"

"I found Craig W. was very knowledgeable & professional. He diagnosed the problem quickly."

"very efficient, personable and thorough"

"Almost my entire plumbing job was a mess"

"There were three people sent here for an AC service, arriving before the scheduled time window. The total amount of time taken to perform the service on the condenser seemed awfully short compared to other companies that have performed the service. The techs did not provide us with any information other than telling us we were low on refrigerant. The email receipt for the service was vague, not stating specially what work was performed. No readings or numbers provided, again not like other service providers. The tech did not check the indoor A-coil and said that was not part of an ac service. He was, however, very quick to try and sell me a new furnace, at the same time he replaced a 3 week old furnace filter, that was dated with a sharpie, without being asked to. Overall unprofessional, quick service to get me off the list. Unimpressed."

"Prompt, polite, professional and left the place cleaned up"

"It was professional done!"

"The tech answered all my questions and was very professional that thorough."

"great job"

"Tech very nice and on time Tech was knowledgeable"

"Dave explained everything to me. He went over all the items related to the air conditioner. I appreciated that."

"The technician was very pleasant. Did what he had to do. Not a 10 only because I have no way of knowing if he did everything correctly. The system seems to be working well!"

"Timely, efficient and knowledgable."

"Your techy was very professional and his knowledge was outstanding."

"Fast and courteous service."

"The technician was fine. However, my appointment was rescheduled multiple times, costing me to take several days off of vacation. My vacation time is extremely valuable."

"Technician is very good"

"Technician arrived on time, was pleasant, seemed very efficient and thorough"

"On time, polite"

"Very polite took time to explain results measurements"

"Explained everything"

"The technician arrived when expected, told me how long he would be and reported when he was done. He was very courteous. The technicians have always been great. I have had problems with the billing department which explains my low rating below."

"Excellent technician and plumber. Thorough and courteous Professional"

"The technician was not equipped to deal with my air conditioning problem. For many reasons. Which I will state to the manager at the local Falso. Also, he was supposed to get back to me seven days ago with a price on the computer board and a quote for the work to be done. I have not heard a word other than asking to do a survey.I will be looking elsewhere for a solution to my air conditioning problem."

"Technician came promptly on a Saturday and resolved issue with AC"

"Cancel Service Agreement as it is uselesss."

"This score would be higher if I did not include my feelings of your pricing policy. I was satisfied with the technician. He was personable, knowledgeable, and competent. I struggled with your pricing. $ 250.00 to install a faucet? That is too much."

"Service was relatively good but it took an awful long time."

"The man that came to service the furnace was fine, but I find Falso very unreliable and I do not think they care about regular customers. I am still having money taken out of my checking account and this is the first time I had seen anyone since 2019 September"

"Always a gentleman"

"I don't believe in giving people a 10 rating."

"guys did an outstanding job."

"Best PM in a long time. Plus, he explained everything in terms I could understand and discussed alternatives."

"Tech broke my antique mirror. Said your company would be in contact with me"

"Very pleasant techs, always smiling and right on task. Never have to worry about them making a mess ."

"Caitlin was friendly, informative and expert in the installation process."

"Technitions knowledge of equipment good"

"I made a service appt. Was told it was a $99 service call. Technician arrived and told me it was an additional $78 to diagnose my problem. I asked "what's the $99 for?" He responded that it was just for him to show up and meet me. After he diagnosed that my AC unit needed a new capacitor (normally a $50 part) and said it would be $273 to install, I told him to go ahead. He continuously tried to sell me a monthly service plan which I was not interested in. When he gave me the bill, it was over $500! I couldn't believe that either the diagnostic fee or the service call wouldn't have been eliminated at this point. I WAS SO DISAPPOINTED AND DISGUSTED! It's too bad ... both my furnace and ac are old and I planned on replacing both this fall. I WILL NEVER CALL YOU FOR SERVICE OR A QUOTE FOR NEW EQUIPMENT. I FELT TOTALLY TAKEN ADVANTAGE OF!!! I WILL BE POSTING THIS REVIEW ON GOOGLE AND ANY OTHER SOCIAL MEDIA SITE I CAN FIND."

"The technicians were very professional caring and helpful during this problem time. They also repaired my problem as fast as they could. Tom handled the problem which was a medical emergency as I'm on 14 liters of oxygen 24 hours a day."

"Horrible, no one showed up. No call, no show. I called at 1:00pm today to confirm my 4:00pm appointment. I even left work early for this appointment and still no one showed up. I then called at 4:45pm and there was no record of my appointment. Im furious."

"He was very friendly"

"Friendly and professional staff Excellent problem solving skills. Attentive in addressing homeowners concerns. Demonstration of respectfulness of co-worker and homeowner. Was definitely Very knowledgeable and skillful in his craft"

"Given bad information"

"The gentleman that provided my service was excellent. Im sure he is over booked My time frame wasnt met he arrived 2 hours after my scheduled time. My time frame was 12noon till 2 oclock for his arrival. at 2 the office called and tried to force me to reschedule i refused.i tried for a march or april appointment for my air conditioning all they would give me was june and they still wanted to reschedule. these people need to greatly improve the scheduling."

"The installation was prompt and seemed efficient. So far, it's been working fine."

"Friendly and well-informed tech"

"Service was poor and did not resolve the issue"

"Impossible to give a complete review as I was not present for the entire time. Thus an 8 reflects more on such limitation, than on the tech's performance.."

"Very professional and helpful"

"obvious reasons"

"Thomas was a nice guy. Disappointed in the cleaning of the coils on the outdoor AC unit. Still lots of residue on them."

"He was friendly and explained everything he did and answered my questions thoroughly so that I understood"

"I called on Saturday and didnt get a technician until Monday on a weekend that I needed heat. It was memorial weekend but I have a maintenance agreement and should have been a priority. I dont know if I will continue my agreement next year. I was very satisfied with my service when they finally came."

"showed up within time frame; polite; knowledgeable."

"Travis went above and beyond with air conditioning maintenance & repairs. He is very knowledgeable and explains things well. Travis is professional, respectful and an awesome repair man. I feel so happy with the work he has done so far."

"Tech forgot to take boots off until started down basement carpeted stairs. Left large chunks of dirt that I scrubbed off. He was very apologetic."

"I was not made aware that there would be $200 due for the estimate appointment. No one notified me of this until the very end of the appointment. I understand that it is reimbursed to me IF I use your services but what if I dont want to get service from you? I am now just out $200 when it was literally a 15 minute appointment. Not very happy about this."

"Both men were very informative, helpful and friendly."

"Service tech was excellent, mannerable, and very informative. Give him a raise."

"to expensive and I fxed it myself."

"Efficient well .annered"

"The technicians were prompt and courteous."

"I waited 2+ hours for him to come and he left without completely cleaning the air conditioner. No one called me to tell me he was going to be late and when I called, the person on the phone told me that she had it written down that my appt was for 11 to 2, and not 10 to 12. The tech who came told me he was running behind schedule, so she lied. I have been a customer for many, many years and was not treated properly!"

"First, We were Scheduled for 10-12 noon, We get a call telling us it will be 2-5 PM, Thomas shows up at 5:05 we are eating. he asked to have the Air put on, goes down stairs Basement, changes the filter, no mask. Goes out side and makes a call, now what do ? Checks pressure, says its OK. Comes to the door with mask on and says he is all done, Then he leaves. I wonder where my slip is that I usually sign. I get it in the e-mail. OK What was the purpose of the call? Not a happy camper."

"Travis did and excellent annual cleaning job of the air conditioner unit outside ...."

"Travis was here- found the issue- tried to fix and dropped the wire in my ceiling. Said that he was coming back the next day and I would get a call when. The next day I called falso and there was NO record of him not finishing the job. The girl said she would talk to him and get him over that day. I gave it some more time and got a different girl who told me something different. After talking to 6 different people and a supervisor that told me that there were NO more appointments that day! I was told by Paul that he would refund my $$ because they were TOO busy!! I was a new customer that wanted to stay with Falso but the Total lack of customer service was unbelievable! I am still waiting on my refund as well- probably another lie from a company that doesnt care about their customer"

"Garrett was very helpful and courteous. He fixed my A/C issue and explained everything. Much appreciated!!"

"Tyler was outstanding in giving and explaining options without ever making me feel pressured in any way. Seth and Matt did a perfect job with water heater installation. Explained everything I needed to know and I couldnt even tell Id had workers come through afterwards. They left it very clean."

"We became aware of problem Friday afternoon & had trouble getting serviced. You should know we have only had Falso here to do our work AND that was because previous owner & my parents in Niagara Falls used your services. Dick and I had great emergency service in NF with you years ago."

"The price quote given to me for a replacement central AC unit was 3x more expensive vs. two other of your competitors. You quoted about $10K and others quoted about $3.5K. Other businesses also did a much better job with spending time and asking questions on current device and being more truthful on what would really be needed. I am very dissatisfied and will never call your company for the future for any request."

"The technician was able to repair in a timely fashion"

"tom was very professional, very knowledgeable. customer service was excellent."

"Expert advice...helped me deal with a very stressful situation with great care!"

"Made a call on a Thursday late and service person was able to come out thst evening"

"Knowledge, thoroughness, and willingness to answer Questions."

"The technician arrived at the agreed time; performed in a workmanlike manner; demonstrated technical knowledge; explained the basic operation of the equipment; and respected my home."

"Craig serviced our furnace, central airconditioning, and replaced our APCO UV bulb. He did this with professionalism, great skill, and explained what he did in language that we could understand. Plumber Dave also did a complimentary inspection of our plumbing and gave us a passing grade."

"Inspection was conducted in a workmanship fashion."

"They did a thorough job"

"Tech barely examined the problem before stating your company does not repair Kohler faucets, then he said they could do it, but work would not be gauranteed, then he said the wall behind the shower would have to be ripped open to fix it, then he quoted me a$1000 estimate to fix it. You charged me nearly $200.00 to FIX NOTHING. Just had another plumber come and in less than 1hr repair the faucet without tearing down a wall and for a total cost of under $400. Your scam artists."

"Really helpful, cleaned some things I didn't see techs do previously. Very friendly."

"Steve was very pleasant and answered all of my questions"

"Polite, answered questions willingly and well."

"Great job"

"Great timing"

"Just an inspection. Prompt and on time. Very pleasant!"

"i think your advantage plan is a rip off, i had to pay a "location" fee when I found the problem before the guy ever got here! We were told when we signed up that advantage members get moved to the "top of the list" yet when we called on friday night we were told NO PLUMBERS are staffed on the weekend! WTH?? RIP OFF!!!"

"The gentleman that came took his time and was very professional! Was pleased how he went through everything throughly."

"After, having the appt. Cancelled in March at the last minute by Falso on the day they were to be here the service people were late for the May appt. Then they discovered we needed a new pump because of what they called gunk in the pump...We had had the unit checked and supposedly cleaned by Falso last year under our service contract so it is curious as to why so much gunk, which we were not shown, would have developed. So we paid for a new pump and then were told that in the future we should provide a bottle of vinegar to the service people to put in the pump because they are "boneheads" (the service persons words) and forget. Seriously, what has happened to a once fantastic company???"

"Pleasant technician,worked quickly and efficiently. Pleasant and friendly. Will have to return to replace air filter that is included with our contract. Did not call yet. Checkup was 2 days ago."

"Professional, friendly, competent, timely"

"Too Expensive for the work performed"

"The technician knew what he was doing, and did an excellent job. I appreciated his ability to make the visit so smooth, and non-stressful. (He is the senior technician, and he is the best tech since Mark Gordon)."

"no delays at all...right to the job..."

"Repair cost less than what we expected"

"Always good"

"Tyler called Falso on the day of service to get an answer to my request for the cost of adding my AC unit to the Falso Maintenance plan I currently have for my heating unit. I was told Danelle will call with this figure. I am still waiting. I am not renewing the Amor plan on my AC ( runs out May 21, 2021) and I wish to write one check to Falso for both heating and cooling on your maintenance performance plan. Since the plan was already purchased for my heating unit, the AC cost will cover a portion of this year. This request began many months ago and it has still not been answered."

"I believe his name is Gary? Not sure but you have it on record. He has been here before and was once again helpful, professional, knowledgeable and courteous."

"Great service"

"They were very nice telling me about my furnace and air conditioner"

"Fixed problem and replaced water filter for us while under the sink."

"I just wasn't impressed. I'm used to getting outstanding service from Falso. There was the serviceman and someone else (maybe a salesman, manager, don't know they didn't introduce themselves). They seemed to be more interested in talking to each other than checking out my AC."

"Service tech was polite , efficient and clear about the items he took care of."

"Just felt the work was below average. Nothing was replaced from work completed."

"Even though he was called off for an emergency, and was late- he was courteous, wore a mask, and explained answers to my questions."

"He did a very good job. He was very polite."

"On time, efficient and safe."

"I thought the plumber was done. He walked out to his truck. About 5 min later he just walked in the house... no knocking or anything. He was also very snarky"

"Sink works great. The plumber left the bathroom filthy. The new pipes were covered in black residue from inside the old pipe, it smelled terrible. The floor dirty, he left all the paper towels in our garbage can in the bathroom and didnt clean up. His work was excellent but clean up was non existent."

"Expert advice and inspection."

"PRIOR to the initial maintenance check on 4/7, I informed the scheduler that I did indeed have a gas leak discovered by national grid that I needed an HVAC person to fix. When said person arrived on 4/7, I informed him, he provided an estimate for repair but stated that he could not repair it since he was there for a maintenance check.. A follow up appt was for 4/22 was made for repair - when - to my surprise the very same maintenance person showed up for the repair. WHY couldn't he have repaired it when first informed"

"There was some question about proper water heater installation that Falso did. am wondering about follow up on that"

"Heat went off while I was away. Techs were able to go in and work on boiler without me being there"

"Never received a call that tech was on the way until they had been at my house for half hour. Tom was great! Knowledgeable and polite. However, I do not want Tyler on my property again. Could not keep his face covering on and dismissed my request by saying he had had COVID and was vaccinated."

"The service I requested was not done. When I called to set up the appointment, I explained what I needed - replacing a shower system. I even read off the box to fully describe what I had. When the plumber arrived, he apologized and said Falso does not install pre-bought shower systems because it is a warranty/liability issue. He tried to offer me a "similar" system that Falso sells and installs.....for $1073 plus labor and other fees. LOL"

"Thomas arrived shortly after his technician did. He informed us he had to wear this mask so he didnt lose his stupid job. Incredibly unprofessional. The entire time it felt like they were trying to upsell us. We had requested a quote on adding duct work to the house and then when he arrived he told us they dont do that and we would have to hire a contractor separately. It was incredibly frustrating so then he went down to the basement. They were suppose to do a cleaning on the furnace and pretty much informed us the furnace was too old and they couldnt replace the condensate tube without replacing a larger piece. I had to pay them 89 dollars for them to literally do nothing. It was an incredible rip off and I am going to find a way to get my money back. Since they were here Ive had another furnace company come out who said they would fix the tube for 20 dollars and that its an easy fix. They also are going to give me a quote for the duct work. Thomas had said he would call my fiancée the next day with more information about other options besides duct work and surprise he never called him back. I make it clear to all people I come in contact with to NEVER use falso. We are new first time home buyers and are so frustrated that this is how we were treated by your employees. We also work for large companies and we will be sure to pass along the horrible customer service that we received at the high cost of 89 dollars to all our fellow associates and friends."

"Quickly found the issue and resolved the problem"

"More information on breakdow"

"As someone who is trying to gain more knowledge about my boiler system, I always appreciate Craigs patience in my current lack of understanding and questioning."

"As always, very professional."

"1 they never told us someone needed to come back to start ac unit and 2 I have asked for our rebate info 3 times now and still nothing"

"The service men were friendly and efficient and provided clear information."

"There was no attempt to diagnose or repair my AC instead I was offered a $8900 new unit? I was charged a trip fee and diagnostic fee to be told I needed a new unit. Sales person arrived right after tech, who obviously did not really look at my unit. As a matter of fact right as he got in the door he told me that the sales person would be there shortly and that I should not be surprised when I found out the cost? I got a second opinion who serviced my unit and had it running immediately, it was dirty and needed a good cleaning, for this I was charged $91.75 inclusive of tax. I run a service, installation and repair business locally and would be incredibly upset if I found out that my staff operated like this!! In addition I was quoted a new AC system with installation for $4000 by my second opinion who is a major provider in Syracuse. I was charged $191 by Falso for a trip fee and diagnostic fee to have them treat me like I am stupid and was told that you can not recharge my system in case it had low pressure, because it is not legal due to be a r22, that is not the case!. But the tech did offer to do a "off market" deal in case your service manager could find some Freon in the warehouse! But it would cost me and I should just get a new system!!! (my unit had a full charge and did not need Freon, but had it needed it, Freon is available to purchase at the local wholesale store for this very reason) I addition Travis said he could not diagnose due to being frozen, yes it was, however the cause was the dirt, which could be seen if you bent down and looked at the sides of the unit! Nor could he service it when he came back because that has to be a separate visit! I have used Falso for years for plumbing and heating! I have been a faithful and previously happy customer who has also recommended your services to friends and neighbors! Travis and Tyler came in to my home and did not try to diagnose and fix what I had, they went right to a sales pitch, both of them did nothing but tell me that I needed a new system,(preferably a new AC and Furnace) it was to old and "gone" as proven by being frozen? This is my 7th house, and I have had countless services, repairs and purchases of AC units, including repairs of frozen AC Units for various reasons. The $8900 price tag was a huge red flag in addition to the sales guy showing up and the first thing out of his mouth was "I heard you got some bad news", how is that? I had not even gotten a diagnosis yet! Then he tries to hard sell me and then agrees to hold my price to the next day after the follow visit!! And he kept repeating that it t is Covid pricing? when I challenged his price. After my second opinion came out, I cancelled my call back appointment with Falso and my Second opinion had my AC up and running after taking the shell off the unit and cleaning it with a hose!! I would be happy to share my bill if if anyone is interested. He said he could not sell me a new unit and sleep at night but he also knows that the minute I need a new AC he will get the business. I feel disrespected as a customer and I feel that I was being taken advantage off when being charged the diagnostic fee early. I feel that you company really needs to review how you sell and service your customers. Again as a local business owner I would be very upset had any of my technicians or sales people behaved in this manner. You got me for $191 (unless your company has the decency to refund the diagnostic fee which I will leave up to whoever gets this feedback) but I promise that it is the last dollar from me after years of using your service and recommending your company. I will also share my feedback with your customer care team (this is the 2nd time trying to answer this survey, I keep getting an error message when submitting)"

"Technician was respectful, knowledgeable and efficient"

"Able to get an expert at very short notice"

"Did not call prior to arrival. Also brought 2 people with them. Not ideal during a pandemic"

"I was charged a lot of money for your techs to come fix the problem and they didnt even fix it . The next day the same problem was happening with my boiler . When I called them back the first thing you wanted to do was charge me another $100 to show up again. I canceled and called another company who came and fixed the isssue I had . Im very dissatisfied with your company and I will not be calling you guys again . You guys charged me $300 for absolutely nothing . They didnt replace any parts or anything ."

"Friendly, professional service"

"Both were knowledgeable and thorough with the inspection!"