Falso Service Experts Reviews

"Service was relatively good but it took an awful long time."

"The man that came to service the furnace was fine, but I find Falso very unreliable and I do not think they care about regular customers. I am still having money taken out of my checking account and this is the first time I had seen anyone since 2019 September"

"Always a gentleman"

"I don't believe in giving people a 10 rating."

"guys did an outstanding job."

"Best PM in a long time. Plus, he explained everything in terms I could understand and discussed alternatives."

"Tech broke my antique mirror. Said your company would be in contact with me"

"Very pleasant techs, always smiling and right on task. Never have to worry about them making a mess ."

"Caitlin was friendly, informative and expert in the installation process."

"Technitions knowledge of equipment good"

"I made a service appt. Was told it was a $99 service call. Technician arrived and told me it was an additional $78 to diagnose my problem. I asked "what's the $99 for?" He responded that it was just for him to show up and meet me. After he diagnosed that my AC unit needed a new capacitor (normally a $50 part) and said it would be $273 to install, I told him to go ahead. He continuously tried to sell me a monthly service plan which I was not interested in. When he gave me the bill, it was over $500! I couldn't believe that either the diagnostic fee or the service call wouldn't have been eliminated at this point. I WAS SO DISAPPOINTED AND DISGUSTED! It's too bad ... both my furnace and ac are old and I planned on replacing both this fall. I WILL NEVER CALL YOU FOR SERVICE OR A QUOTE FOR NEW EQUIPMENT. I FELT TOTALLY TAKEN ADVANTAGE OF!!! I WILL BE POSTING THIS REVIEW ON GOOGLE AND ANY OTHER SOCIAL MEDIA SITE I CAN FIND."

"The technicians were very professional caring and helpful during this problem time. They also repaired my problem as fast as they could. Tom handled the problem which was a medical emergency as I'm on 14 liters of oxygen 24 hours a day."

"Horrible, no one showed up. No call, no show. I called at 1:00pm today to confirm my 4:00pm appointment. I even left work early for this appointment and still no one showed up. I then called at 4:45pm and there was no record of my appointment. Im furious."

"He was very friendly"

"Friendly and professional staff Excellent problem solving skills. Attentive in addressing homeowners concerns. Demonstration of respectfulness of co-worker and homeowner. Was definitely Very knowledgeable and skillful in his craft"

"Given bad information"

"The gentleman that provided my service was excellent. Im sure he is over booked My time frame wasnt met he arrived 2 hours after my scheduled time. My time frame was 12noon till 2 oclock for his arrival. at 2 the office called and tried to force me to reschedule i refused.i tried for a march or april appointment for my air conditioning all they would give me was june and they still wanted to reschedule. these people need to greatly improve the scheduling."

"The installation was prompt and seemed efficient. So far, it's been working fine."

"Friendly and well-informed tech"

"Service was poor and did not resolve the issue"

"Impossible to give a complete review as I was not present for the entire time. Thus an 8 reflects more on such limitation, than on the tech's performance.."

"Very professional and helpful"

"obvious reasons"

"Thomas was a nice guy. Disappointed in the cleaning of the coils on the outdoor AC unit. Still lots of residue on them."

"He was friendly and explained everything he did and answered my questions thoroughly so that I understood"

"I called on Saturday and didnt get a technician until Monday on a weekend that I needed heat. It was memorial weekend but I have a maintenance agreement and should have been a priority. I dont know if I will continue my agreement next year. I was very satisfied with my service when they finally came."

"showed up within time frame; polite; knowledgeable."

"Travis went above and beyond with air conditioning maintenance & repairs. He is very knowledgeable and explains things well. Travis is professional, respectful and an awesome repair man. I feel so happy with the work he has done so far."

"Tech forgot to take boots off until started down basement carpeted stairs. Left large chunks of dirt that I scrubbed off. He was very apologetic."

"I was not made aware that there would be $200 due for the estimate appointment. No one notified me of this until the very end of the appointment. I understand that it is reimbursed to me IF I use your services but what if I dont want to get service from you? I am now just out $200 when it was literally a 15 minute appointment. Not very happy about this."

"Both men were very informative, helpful and friendly."

"Service tech was excellent, mannerable, and very informative. Give him a raise."

"to expensive and I fxed it myself."

"Efficient well .annered"

"The technicians were prompt and courteous."

"I waited 2+ hours for him to come and he left without completely cleaning the air conditioner. No one called me to tell me he was going to be late and when I called, the person on the phone told me that she had it written down that my appt was for 11 to 2, and not 10 to 12. The tech who came told me he was running behind schedule, so she lied. I have been a customer for many, many years and was not treated properly!"

"First, We were Scheduled for 10-12 noon, We get a call telling us it will be 2-5 PM, Thomas shows up at 5:05 we are eating. he asked to have the Air put on, goes down stairs Basement, changes the filter, no mask. Goes out side and makes a call, now what do ? Checks pressure, says its OK. Comes to the door with mask on and says he is all done, Then he leaves. I wonder where my slip is that I usually sign. I get it in the e-mail. OK What was the purpose of the call? Not a happy camper."

"Travis did and excellent annual cleaning job of the air conditioner unit outside ...."

"Travis was here- found the issue- tried to fix and dropped the wire in my ceiling. Said that he was coming back the next day and I would get a call when. The next day I called falso and there was NO record of him not finishing the job. The girl said she would talk to him and get him over that day. I gave it some more time and got a different girl who told me something different. After talking to 6 different people and a supervisor that told me that there were NO more appointments that day! I was told by Paul that he would refund my $$ because they were TOO busy!! I was a new customer that wanted to stay with Falso but the Total lack of customer service was unbelievable! I am still waiting on my refund as well- probably another lie from a company that doesnt care about their customer"

"Garrett was very helpful and courteous. He fixed my A/C issue and explained everything. Much appreciated!!"

"Tyler was outstanding in giving and explaining options without ever making me feel pressured in any way. Seth and Matt did a perfect job with water heater installation. Explained everything I needed to know and I couldnt even tell Id had workers come through afterwards. They left it very clean."

"We became aware of problem Friday afternoon & had trouble getting serviced. You should know we have only had Falso here to do our work AND that was because previous owner & my parents in Niagara Falls used your services. Dick and I had great emergency service in NF with you years ago."

"The price quote given to me for a replacement central AC unit was 3x more expensive vs. two other of your competitors. You quoted about $10K and others quoted about $3.5K. Other businesses also did a much better job with spending time and asking questions on current device and being more truthful on what would really be needed. I am very dissatisfied and will never call your company for the future for any request."

"The technician was able to repair in a timely fashion"

"tom was very professional, very knowledgeable. customer service was excellent."

"Expert advice...helped me deal with a very stressful situation with great care!"

"Made a call on a Thursday late and service person was able to come out thst evening"

"Knowledge, thoroughness, and willingness to answer Questions."

"The technician arrived at the agreed time; performed in a workmanlike manner; demonstrated technical knowledge; explained the basic operation of the equipment; and respected my home."

"Craig serviced our furnace, central airconditioning, and replaced our APCO UV bulb. He did this with professionalism, great skill, and explained what he did in language that we could understand. Plumber Dave also did a complimentary inspection of our plumbing and gave us a passing grade."

"Inspection was conducted in a workmanship fashion."

"They did a thorough job"

"Tech barely examined the problem before stating your company does not repair Kohler faucets, then he said they could do it, but work would not be gauranteed, then he said the wall behind the shower would have to be ripped open to fix it, then he quoted me a$1000 estimate to fix it. You charged me nearly $200.00 to FIX NOTHING. Just had another plumber come and in less than 1hr repair the faucet without tearing down a wall and for a total cost of under $400. Your scam artists."

"Really helpful, cleaned some things I didn't see techs do previously. Very friendly."

"Steve was very pleasant and answered all of my questions"

"Polite, answered questions willingly and well."

"Great job"

"Great timing"

"Just an inspection. Prompt and on time. Very pleasant!"

"i think your advantage plan is a rip off, i had to pay a "location" fee when I found the problem before the guy ever got here! We were told when we signed up that advantage members get moved to the "top of the list" yet when we called on friday night we were told NO PLUMBERS are staffed on the weekend! WTH?? RIP OFF!!!"

"The gentleman that came took his time and was very professional! Was pleased how he went through everything throughly."

"After, having the appt. Cancelled in March at the last minute by Falso on the day they were to be here the service people were late for the May appt. Then they discovered we needed a new pump because of what they called gunk in the pump...We had had the unit checked and supposedly cleaned by Falso last year under our service contract so it is curious as to why so much gunk, which we were not shown, would have developed. So we paid for a new pump and then were told that in the future we should provide a bottle of vinegar to the service people to put in the pump because they are "boneheads" (the service persons words) and forget. Seriously, what has happened to a once fantastic company???"

"Pleasant technician,worked quickly and efficiently. Pleasant and friendly. Will have to return to replace air filter that is included with our contract. Did not call yet. Checkup was 2 days ago."

"Professional, friendly, competent, timely"

"Too Expensive for the work performed"

"The technician knew what he was doing, and did an excellent job. I appreciated his ability to make the visit so smooth, and non-stressful. (He is the senior technician, and he is the best tech since Mark Gordon)."

"no delays at all...right to the job..."

"Repair cost less than what we expected"

"Always good"

"Tyler called Falso on the day of service to get an answer to my request for the cost of adding my AC unit to the Falso Maintenance plan I currently have for my heating unit. I was told Danelle will call with this figure. I am still waiting. I am not renewing the Amor plan on my AC ( runs out May 21, 2021) and I wish to write one check to Falso for both heating and cooling on your maintenance performance plan. Since the plan was already purchased for my heating unit, the AC cost will cover a portion of this year. This request began many months ago and it has still not been answered."

"I believe his name is Gary? Not sure but you have it on record. He has been here before and was once again helpful, professional, knowledgeable and courteous."

"Great service"

"They were very nice telling me about my furnace and air conditioner"

"Fixed problem and replaced water filter for us while under the sink."

"I just wasn't impressed. I'm used to getting outstanding service from Falso. There was the serviceman and someone else (maybe a salesman, manager, don't know they didn't introduce themselves). They seemed to be more interested in talking to each other than checking out my AC."

"Service tech was polite , efficient and clear about the items he took care of."

"Just felt the work was below average. Nothing was replaced from work completed."

"Even though he was called off for an emergency, and was late- he was courteous, wore a mask, and explained answers to my questions."

"He did a very good job. He was very polite."

"On time, efficient and safe."

"I thought the plumber was done. He walked out to his truck. About 5 min later he just walked in the house... no knocking or anything. He was also very snarky"

"Sink works great. The plumber left the bathroom filthy. The new pipes were covered in black residue from inside the old pipe, it smelled terrible. The floor dirty, he left all the paper towels in our garbage can in the bathroom and didnt clean up. His work was excellent but clean up was non existent."

"Expert advice and inspection."

"PRIOR to the initial maintenance check on 4/7, I informed the scheduler that I did indeed have a gas leak discovered by national grid that I needed an HVAC person to fix. When said person arrived on 4/7, I informed him, he provided an estimate for repair but stated that he could not repair it since he was there for a maintenance check.. A follow up appt was for 4/22 was made for repair - when - to my surprise the very same maintenance person showed up for the repair. WHY couldn't he have repaired it when first informed"

"There was some question about proper water heater installation that Falso did. am wondering about follow up on that"

"Heat went off while I was away. Techs were able to go in and work on boiler without me being there"

"Never received a call that tech was on the way until they had been at my house for half hour. Tom was great! Knowledgeable and polite. However, I do not want Tyler on my property again. Could not keep his face covering on and dismissed my request by saying he had had COVID and was vaccinated."

"The service I requested was not done. When I called to set up the appointment, I explained what I needed - replacing a shower system. I even read off the box to fully describe what I had. When the plumber arrived, he apologized and said Falso does not install pre-bought shower systems because it is a warranty/liability issue. He tried to offer me a "similar" system that Falso sells and installs.....for $1073 plus labor and other fees. LOL"

"Thomas arrived shortly after his technician did. He informed us he had to wear this mask so he didnt lose his stupid job. Incredibly unprofessional. The entire time it felt like they were trying to upsell us. We had requested a quote on adding duct work to the house and then when he arrived he told us they dont do that and we would have to hire a contractor separately. It was incredibly frustrating so then he went down to the basement. They were suppose to do a cleaning on the furnace and pretty much informed us the furnace was too old and they couldnt replace the condensate tube without replacing a larger piece. I had to pay them 89 dollars for them to literally do nothing. It was an incredible rip off and I am going to find a way to get my money back. Since they were here Ive had another furnace company come out who said they would fix the tube for 20 dollars and that its an easy fix. They also are going to give me a quote for the duct work. Thomas had said he would call my fiancée the next day with more information about other options besides duct work and surprise he never called him back. I make it clear to all people I come in contact with to NEVER use falso. We are new first time home buyers and are so frustrated that this is how we were treated by your employees. We also work for large companies and we will be sure to pass along the horrible customer service that we received at the high cost of 89 dollars to all our fellow associates and friends."

"Quickly found the issue and resolved the problem"

"More information on breakdow"

"As someone who is trying to gain more knowledge about my boiler system, I always appreciate Craigs patience in my current lack of understanding and questioning."

"As always, very professional."

"1 they never told us someone needed to come back to start ac unit and 2 I have asked for our rebate info 3 times now and still nothing"

"The service men were friendly and efficient and provided clear information."

"There was no attempt to diagnose or repair my AC instead I was offered a $8900 new unit? I was charged a trip fee and diagnostic fee to be told I needed a new unit. Sales person arrived right after tech, who obviously did not really look at my unit. As a matter of fact right as he got in the door he told me that the sales person would be there shortly and that I should not be surprised when I found out the cost? I got a second opinion who serviced my unit and had it running immediately, it was dirty and needed a good cleaning, for this I was charged $91.75 inclusive of tax. I run a service, installation and repair business locally and would be incredibly upset if I found out that my staff operated like this!! In addition I was quoted a new AC system with installation for $4000 by my second opinion who is a major provider in Syracuse. I was charged $191 by Falso for a trip fee and diagnostic fee to have them treat me like I am stupid and was told that you can not recharge my system in case it had low pressure, because it is not legal due to be a r22, that is not the case!. But the tech did offer to do a "off market" deal in case your service manager could find some Freon in the warehouse! But it would cost me and I should just get a new system!!! (my unit had a full charge and did not need Freon, but had it needed it, Freon is available to purchase at the local wholesale store for this very reason) I addition Travis said he could not diagnose due to being frozen, yes it was, however the cause was the dirt, which could be seen if you bent down and looked at the sides of the unit! Nor could he service it when he came back because that has to be a separate visit! I have used Falso for years for plumbing and heating! I have been a faithful and previously happy customer who has also recommended your services to friends and neighbors! Travis and Tyler came in to my home and did not try to diagnose and fix what I had, they went right to a sales pitch, both of them did nothing but tell me that I needed a new system,(preferably a new AC and Furnace) it was to old and "gone" as proven by being frozen? This is my 7th house, and I have had countless services, repairs and purchases of AC units, including repairs of frozen AC Units for various reasons. The $8900 price tag was a huge red flag in addition to the sales guy showing up and the first thing out of his mouth was "I heard you got some bad news", how is that? I had not even gotten a diagnosis yet! Then he tries to hard sell me and then agrees to hold my price to the next day after the follow visit!! And he kept repeating that it t is Covid pricing? when I challenged his price. After my second opinion came out, I cancelled my call back appointment with Falso and my Second opinion had my AC up and running after taking the shell off the unit and cleaning it with a hose!! I would be happy to share my bill if if anyone is interested. He said he could not sell me a new unit and sleep at night but he also knows that the minute I need a new AC he will get the business. I feel disrespected as a customer and I feel that I was being taken advantage off when being charged the diagnostic fee early. I feel that you company really needs to review how you sell and service your customers. Again as a local business owner I would be very upset had any of my technicians or sales people behaved in this manner. You got me for $191 (unless your company has the decency to refund the diagnostic fee which I will leave up to whoever gets this feedback) but I promise that it is the last dollar from me after years of using your service and recommending your company. I will also share my feedback with your customer care team (this is the 2nd time trying to answer this survey, I keep getting an error message when submitting)"

"Technician was respectful, knowledgeable and efficient"

"Able to get an expert at very short notice"

"Did not call prior to arrival. Also brought 2 people with them. Not ideal during a pandemic"

"I was charged a lot of money for your techs to come fix the problem and they didnt even fix it . The next day the same problem was happening with my boiler . When I called them back the first thing you wanted to do was charge me another $100 to show up again. I canceled and called another company who came and fixed the isssue I had . Im very dissatisfied with your company and I will not be calling you guys again . You guys charged me $300 for absolutely nothing . They didnt replace any parts or anything ."

"Friendly, professional service"

"Both were knowledgeable and thorough with the inspection!"

"Service Technician was friendly and finished in a timely manner."

"Kitchen sink clog cleared up several hours after treatment, apparently due to a cleaner which was pouured in by your plumber. I want to know what he used so I can have some on hand for the future. Also, I hate the advertising message I get every time I time I call in. Surely, Charles of Liverpool would not do this to me."

"David was very punctual and he correctly completed the job."

"Service Experts was able to send Travis to my home for a service call on the very same day that I called. That was great. Travis did a excellent job servicing my air conditioning unit and answering all of my questions."

"Garret was thorough and addressed all of our concerns in a clear and professional manner"

"Workmanship."

"he was up front with everything and very informative"

"I honestly forgot about my appointment, was in the back yard doing spring cleaning with girl, the service tech got my attention, was very nice. I lead him in the house and he did is thing."

"nothing special with work"

"My questions were answered because of technicians knowledge/experience."

"Although the concern was rectified; I was treated with a lack of regard from the doorway. I was not greeted at the door, only told what was needed to come in. I needed to ask twice for the gentlemen to take off muddy shoes or put booties on after he kick over my daughters pillow. Once the service was done, I over heard through my open garage door the disregard for fairness in pricing and their reasoning to gouge. Once I approached the gentlemen i was only told that I could not be heard and they could put a maintenance lien on my home. Just awful experience. I have been a member for 3 years and have received top tier care until this point. Thank the Lord Taylor a young lady in the office was able to allow me to be heard. She forwarded emails which the regional manager never followed through."

"We are still waiting a estimate quote for the work."

"couldn't sleep the night before, was in tears after speaking with representative, who did not give me his name, yelling at me on the phone. thouroughly cleaned the area."

"Craig is Awesome. Great Person. Very Very Happy"

"Person was knowledgeable, courteous and professional."

"Plumber helped on a very small item. Furnance man told us to change filter more often, didn't write down the correct size or what retailer works hard to keep sizes in stock."

"Technician did a very satisfactory job."

"The individual was here literally five minutes or less. Did nothing. Then had the audacity to try to sell me the annual service so wouldn't have to pay per visit."

"Very pleasant and courteous"

"very polite and answered any questions I had"

"they explained things so i could understand prompt explained periodic maintenance of my thermostat"

"he could not find where the water cam from under the humidifier which filled half a waste basket that was there and soaked a rthrow rug and the floor."

"Very competent installer"

"Bill was prompt, and friendly, but professional. He understood what I need done, and helped me decide how I want to get things done."

"Service was great. Above and beyond! Thanks"

"There was a noticeable thoroughness as he approached the steps and the details of the maintenance. Helped us understans what is important"

"Diagnosed issue and corrected it quickly"

"Everything was explained clearly."

"Technician seemed unsure of the problem and this was the second time back in 2 weeks. Seemed more concerned with selling me a new boiler rather than the issue"

"Very proficient - very professional - very quick on the job. I only hope he can come back again next year. We appreciated his service. We hope you can tell what his name is by the code you referenced."

"The technician did what he was supposed to do in a reasonable amount of time."

"It should be a standard practice when appointment is being scheduled to ask the customer if they put any chemicals down the drain. Even thought I was told up front that it would be $100 just for the dispatch fee, if I would have been asked about chemicals being put down my drain which is probably most homeowners first thought/action to fix a clogged drain before having to call and pay a plumber at a Much higher rate then just a simple bottle of liquid plumber/Drano. I could have saved $100 in these already tough times. This was no fault of the plumber/ Technician - but it could have saved him a trip just to tell me that he couldnt touch the drain since I had put chemicals down. If the proper questions would have been asked at time of scheduling of the appointment I could have save myself $100."

"The person who came to my residence, was very knowledgeable and informative. He articulated very well."

"Was difficult plumbing task Tight squeeze Had issues Resolved"

"I had all my concerns addressed"

"They were on time, and helped me understand what they would need to do"

"came in timely manner"

"quick efficient courteous"

"Although the new shut-off valve was installed properly on the washer pipes, there were many removed parts and pieces left on the floor, and on the top of the washer. It was simple to clean up by myself but the technician should have done this. Further, there were wall brackets on the pipes to hold them to the wall and they were removed to put the new shut off on but no new wall brackets were replaced on the pipes. The water pipes now just hang off the wall."

"He was polite and finished the work in a timely manner"

"Technician was polite, told me what he was doing, cordial without lingering to chat."

"Travis was professional, courteous,reviewed how to change out a filter and how often it needs to be changed."

"Technicians were prompt and tended to the maintenance of my furnace"

"Plumber was familiar with our home and problem, did quick work and was informative."

"The person I dealt with through the website was very helpful and quick to find someone to help me right away. I think his name was Marlin. Garrett was great and thoroughly explained everything to me."

"They were very good"

"Everything was done well and quickly."

"Seemed to know what they were doing. Was able to answer all of my questkons."

"The serviceman showed up at a decent time and was very thorough in his checking of our equipment. When I asked what he was doing or why, he very politely explained in detail."

"The visit was done professionally and competently. The guys were friendly and helpful."

"Service tech was not noligable on the problem"

"The install went pretty well - it would have been nice to know when water was shut off and when hot water was shut off. Also when removing our old hot water heater the installers attempted to use our slope sink and in doing so clogged the line as well as creating additional cracks in an old sink. - this caused us to have to call back to have the line snaked by Falso and that didn't work and we had to pay for another company to come and unclog our line. The furnace install seemed to go well - however we were less than impressed with the walk through of this brand new system - it seemed that the installers were ready to leave and didn't take the time to walk through our new system - we had to call Falso back to have them come and change out the brand new pump that was installed because it was loud and that is when we were able to have the technician walk through how the system works."

"Routine maintenance"

"Technician explained problem. I thought the cost of service call was too high for what he did and time spent."

"Friendly"

"Always get good service."

"Very professional and pleasant"

"efficient, explained what was happening showed me what to do"

"They were friendly, efficient and answered all my questions. I had 2-4 appointment but they came a little after 5. I called at 4 to see if they would still come. Not an emergency but they still came and were cheerful and upbeat. See question 6."

"The service tech was very quick to find out the problem andexplaining the solution. He also answered all questions to my satisfaction."

"Technician was unkempt and did not properly clean up as well as dumping old water pump full of water into my nearly full garbage can in garage on way out"

"Courteous, quick and clean!"

"Samuel has been here before and remembers me and my dogs. He is very friendly as well as professional. He knows exactly where to go to do the service and gets to it and when he is finished he goes over everything before he leaves. Pleasant service."

"Tec. Took time to explain what he did, and what problems we may have in the future!!!??"

"Knowledgeable technician came to check our equipment"

"The service expert was professional and did his job efficiently."

"Travis new what the problem was right away and fixed it.,"

"Seth was very respectful and a good worker"

"Technician went out of his way to get the parts and fix our humidifier so we didn't have to wait for someone to come back. Also, did yearly maintenance on our furnace."

"Explained everything"

"Inadequate help from first 2 plumbing visits and still have no receipt saying I paid $270.00 for such! Have been with Falso for over 40 years and have been happy with that until this."

"On time, professional, efficient, courteous, very knowledgeable."

"Very professional knowledgable and personable cleaned up u rock??"

"Everything was seamless and Im thrilled with the new furnace."

"Thomas was great. The only issue I had was with scheduling. The initial appointment was set for 10-noon and the tech never showed up. I contacted scheduling and was informed that the appointment had been changed to noon - 1400. I was never notified and had to reschedule. On round 2, the appointment was set for 08-09 confirmed by email and 09 came around and not tech. I called and was informed it was 08-10 but the email I have shows 08-08. Thomas did arrive just a little after 10."

"Friendly and professional."

"Right on time, efficient & friendly!"

"friendly, quick,great job, communicative"

"Seth and John worked well as a team to remove the old hot water tank and put in the new one. Great guys."

"Absolutely unprofessional and unacceptable attitude! Will contact BBB and NYS Attorney General."

"Great to see the company honor the warranty ....tech was super...unit is working nicely"

"Plumber couldn't fix the faucet because he didn't have the parts. I called Moen and got the parts. When the plumber came back he got it working ok but the Hot position and the Cold position are reversed"

"Information was provided rapidly but in depth and actual work was expedited extremely quickly-"

"It was routine maintenance and went smoothly."

"Very nice technician and very knowledgeable"

"All contact free with at least one serviceman experienced in my furnace and house."

"Efficient, polite and informative. Also fixed the problem!"

"He came as soon as part came in, he was efficient & courteous. I was delighted to have him come since furnace was likely to go out at any minute."

"The tech answered our questions and provided the service to our filter as we requested. He was polite and efficient."

"Then service men were very professional but could not make the thermostat software work with my phone."

"Your technician was on time, professional, polite and knowledgeable."

"You are excellent"

"The service tech was very good in all phases However your service center is not very good"

"This visit was short and sweet. The guy was polite and highly personable. He recommended a filter change the next inspection and didn't try to sell me anything. I have to mention that your plumbers tried to fix something around Christmas 2019 and failed miserably, flooding the upstairs bathroom with leakage into the living room below. As a consequence, I will NEVER use your plumbers again"

"He fixed the problem & was pleasant."

"Good prompt effective service"

"Very professional and thorough."

"Bill is always very thorough and goes above and beyond."

"The technician arrived at the scheduled time. He was very courteous and professional and answered all of my questions."

"Sam came and, as usual, he took time, was friendly, asked if I had questions, and was on time."

"very friendly and explained details very clearly"

"Samuel arrived on time, followed Covid 19 guidelines, was very polite, provided the service requested, explained what he did and asked if I had any questions."

"Explain what services and steps were being taken to make and why."

"Craig was efficient and helpful."

"Appreciated his tips to keep my furnace running well, especially the bleach tip to avoid cloggingvery kind and helpful and not dismissive when I asked a question about the service or maintenance! :)"

"The technician seemed very knowledgeable and sincere with his work."

"Courteous, explained everything thoroughly."

"Pleasant and efficient"

"Thorough & knew what they were doing."

"Courteous, efficient, demonstrated how installations worked, answered questions."

"Travis came on time and was very professional and courteous."

"Please dont ever ask to use a customers bathroom and then leave poop in the bowl and on the seat. I have 4 kids Im cleaning up after - last thing I need is to clean up after someone servicing my house, also where are boot covers? Salt/snow all over my house too. Just a common courtesy."

"He was very nice. He explained everything he did."

"Bill explained what he was going to do. Explained as he went along as well. Made several checks with the water so Im sure I wont have any problems. He also gave me good advice on a new sink I want to purchase."

"Did a good job"

"He wore his snowy boots throughout my house. As I was putting on my mask, he said I didn't need to!! Also the first thing he asked was to USE MY BATHROOM!!"

"Service tech prompt , courteous , and knowledgeable."

"Tech was super nice and very fast. He was in and out and cleaned up all the mess!!"

"He was great and helpful."

"The service was excellent and friendly. He offered more services. He clean, polite... I have no complaints. Sorry, I dont remember his name."

"My service guy was really professional and explained to me in detail of exactly what the issue was."

"Worked nonstop for 11 hrs and were pleasant and polite"

"Technician was very professional and helpful."

"John did an excellent job and did it carefully and completely and within a suitable time frame Thanks very much and give John a pay raise !!!!"

"Technician was on time and professional."

"Courteous timely service."

"Great Job!!!"

"Hose not put back on properly, had to wait to 9pm for after hours people to come and fix"

"The technician recalled a prior visit to my home. Garrett answered all my questions."

"A nice person who did his job very professionally."

"Technician was knowledgeable and helpful. However my furnace is now running worse than it was before service. In addition, appointment time was noon to 2. Technician showed up at 4:30. I had to call to ask where they were."

"Technician was very polite"

"Happy so far. Looking for new furnace installation soon."

"I thought the technician were polite and did the job very professionally. We were scheduled right away and our heater checked. Unfortunately, the heater could not be fixed so we spoke with Tyler in sales. Very positive experience."

"I am very disappointed. For some reason this year, I have had 6 or 7 trips from your techs for a system less than 5 years old. During a pandemic when we are trying to limit interactions. This summer- We were told some pipes were installed incorrectly, then had to leave the system off before we could get it fixed. I cant even remember why someone was out in August, but I can tell you that the lack of followup from the home office was noticed. This most recent mess started when I had a minor flood on the floor which I traced to the pump for the humidifier and condensation. I called late Saturday and was told a tech would be out early Sunday AM. I never got a call in the AM, so I called again and finally connected with the tech. He told me he never got the call to come in. It turned out that the tubing got blocked up- which was frustrating because I had asked about that occurrence during installation or maintenance, but was told not to worry about it. So that was a charge I did not expect. Then- the tech broke a spud connection for a tube to connect to the humidifier. Ok- things happen. They ordered the part and I was told I would get a call in a couple days. After a week I called back since I did not get that call. Notice a trend here? They came in the next day and did the quick install, but they left the wires disconnected to the humidifier. I did not notice that until- a week later because our humidity was hovering around 20%. Finally- I had another tech come in last Saturday morning to fix that. I shared when I called that I have been extremely disappointed with the service. I was told I would receive a call last Monday from the office. I am still waiting for that call."

"He was efficient"

"The technician was knowledgeable and courteous."

"He was professional and was able to fix the problem in a timely manner"

"We are very happy to have our furnace repaired. Everyone was great!"

"He did a good job and efficiently .He did not bring the LIGHT but he said the one in was still okay. Also he did not check the humidifier like the other Teck did. Put my remarks here as there was not anything at the bottom of the survey to put them."

"Dont think he understood my issue. Never checked my toilet."

"Very professional, courteous, knowledgeable, and helpful."

"Situation wasn't properly explained so there was confusion on my part on the payment."

"Everything worked out fine. He showed me how the theromostat worked, and that the app was never downloaded into my phone."

"Prompt and accurate service"

"Sam was very friendly and polite, and explained to us why our furnace was not working. He was confident and knowledgeable."

"professional"

"He was on time, very informative, polite, and thorough."

"Courteous, thorough, answered all questions, explained work completed and why, provided reason for codes"

"Lost hot water heater 1/25/2021. New one installed 1/26/2021"

"Very helpful but I am still checking the humidifier to see if no. goes up.Would like to get more humidity in the house and it seems to be taking a long time.It is at 34 now. Dont want to turn my thermostat down at night because might cause humidity to go down? Will keep checking and call you if necessary."

"Scheduled arrival as usual. Problem quickly solved. Polite. Discussed problem and way to fix."

"Tech,whose name I do not remember,was prompt, masked, pleasant and took care of the loose plate in a minute. Much appreciated."

"100"

"The service person was well trained in his job, worked quietly and well...I was very satisfied with his work..."

"Guy was playing games with the numbers on the quote. I could not get a straight answer from him."

"Very personable and efficient."

"Tom was knowledgeable and easy to work with"

"fast, efficient and friendly"

"Explained what was needed ."

"Pleased with service"

"First-rate service. Explanations were very clear."

"Im going to be honest. Pricing is completely unreasonable. Im sure its exceedingly profitable but its borderline scam territory. The best offered price for an inferior unit was essentially double the price agreed to by other installers. I was told I couldnt even get a carrier furnace for 4500. Well i got one installed the next day for 3700 before rebates which took off another 1000 dollars. Ive given one other negative review of a product in my life. Im sorry to say youve joined a very exclusive club."

"He fixed a problem that another HVAC company could not"

"John, the tech, was thorough in answering all of my questions. Very pleasant in every way. The tech, in my opinion, is the "face" of the company."

"He was professional and polite and fixed the problem."

"Courteous and efficient technician; clearly ex[pained his task an the findings/"

"Had to have someone back 3hrs later due to no heat."

"The problem is not fully fixed. I will call office next week- thanjs"

"HE CAME PROMPTLY,SEEMED TO BE VERY THOROUGH IN CHECKING PROBLEM"

"Some mis communication issues, some on our part. Was without heat the first night as some part were not ordered but Falso rep was willing to provide portable heaters. It was late and he was willing to go get them. We had some heaters of our own and advised it was not necessary. Installer had to come back and replace the outtake as the joints were leaking. Left the top of our unit with hardened glue and paint chip in the paint. But overall we are very satisfied! ??"

"This was the third visit and the problem still is not resolved."

"2 Falso Technicians and 1 Plumber were great to work and explain problems with furnace and gas value leak - part was immediately ordered by Dotzy."

"The gentleman came and serviced the heating unit, but unplugged my appliances (dehumidifier, washer) to plug in their power tools, but did not plug them back up! Its always something with this company!"

"I was supposed to receive a call back to discuss quote the next day between 5-8 and never got called"

"On time and very professional"

"the young man that came to change the filer had a terrible time getting it out ruined 2 of them not his fault there was a wire that kept ripping the filter that was iinside, Maybe someone should come and inspect it before the next time."

"The technician was very professional and explained things in layman terms."

"It was a joke. Turning on faucets. Not checking drainage. 15-20 minutes for entire home."

"very professional, polite, and friendly. left area very neat"

"Its been 9 days since service call. Furnace part had to be ordered. Would take 3 to 4 days Still havent received a call advising date when part will be scheduled for installation"

"Travis was courteous , honest and very knowledgeable. Louie was courteous, knowledgeable and patient. Answered all questions honestly and without hesitation. Did not push us into anything. Let us make our own decisions based on information given."

"Both technicians spent time helping improve the working efficiency of our systems"