Falso Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,520 Reviews
michael B.
syracuse, new york
"The Service worker was good at their job,"
dwayne B.
dewitt, new york
"The tech was very informative and patient. Explained everything that he was doing and gave really good advice."
richard P.
chittenango, new york
dan S.
syracuse, new york
"Prompt, thorough and efficient service"
betsy C.
syracuse, new york
anne K.
fayetteville, new york
"Prompt...Professional...Courteous...Informative"
diane S.
camillus, new york
kenneth S.
fayetteville, new york
david L.
fayetteville, new york
chris D.
jamesville, new york
"Technician was very helpful, answered our questions and did the service expertly and efficiently, without wasting time."
mike F.
e syracuse, new york
"Had to come back 4 times.Installed. the wrong brand, ended up re-installing a Mien on Bill's recommendation."
larry E.
north syracuse, new york
"The technician did a great job"
kerryanna K.
fayetteville, new york
charles S.
east syracuse, new york
"The technition arrived promptly at the requested time. He was careful in his work and took time to answer any questions we had. He was very polite and efficient."
ted S.
camillus, new york
"I honestly feel as though I was on an episode of Punkd. It started with the technician driving up onto my lawn leaving a large rut, to him proceeding to unclog the drain and letting everything run onto the basement floor, then re-piping my sink utilizing some of the old piping which I told him was leaking but apparently enough Teflon tape fixes everything to finding The piece of pipe that was cut out in my crawlspace stuffed into the rafter in the crawlspace. Also as I was vacuuming the plastic filings that were left on my kitchen floor I noticed he had cut the pipe on our kitchen mat and the saw tore part of the mat last but not least my wife noticed the bathroom that was just cleaned by her and utilized by the technician before he left had pee on the floor!!!"
jean M.
syracuse, new york
"Did a great job"
deborah B.
fayetteville, new york
"This young man was on time and very polite."
joe S.
clay, new york
"They were very professional and friendly. Also gave tips on maintenance."
lee S.
dewitt, new york
"James was extremely professional, considerate and thorough. He explained all work he was doing and made certain that all of my questions or concerns were addressed and answered."
karen B.
fayetteville, new york
"Came early and was very efficient."
michael N.
syracuse, new york
"The technician was prompt, and efficient."
diane S.
camillus, new york
steve K.
minoa, new york
glenn M.
baldwinsville, new york
peggy F.
syracuse, new york
"Tech was pleasant, fast, efficient and on time."
terry D.
syracuse, new york
dr grassl G.
manlius, new york
gary G.
liverpool, new york
linda W.
brewerton, new york
"He was very pleasant!"
george C.
liverpool, new york
"He was very good at his job"
james F.
e syracuse, new york
patricia S.
e syracuse, new york
"He was knowledgeable and could teach us!"
bill C.
fayetteville, new york
"pleasant, efficient"
michael F.
syracuse, new york
"I called about 8:45 am with the problem of no heat. The office said it may take an about 2 hours to get a tech to my location. I thought that this was a very reasonable time frame but the office me back in about 45 min to say the tech could be at my place in 30 minutes. Incredible service the tech arrived with Ronda and we discussed service agreements along with the problems with my furnace. The tech was very helpful and knowledgeable. I opted to do the repair at this time. Both were very pleasant, knowledgeable and helpful. Congrats, on have a very good crew!"
susan R.
syracuse, new york
"John was very professional and knowledgeable. He explained well a few problems with our furnace and potential problems if not fixed. Answered all my questions to my satisfaction."
patrick G.
dewitt, new york
"James described his findings in a way that was easy to understand."
gail T.
syracuse, new york
"The technician was polite and knowledgeable."
patrick D.
cicero, new york
"Both gentlemen- the one who serviced the furnace and the one who checked plumbing were both very professional. I received excellent information on what they found. I had overlooked the fact that Falso did plumbing and received estimates on work likely to be done."
mark A.
north syracuse, new york
"Great job. Tech was as good as could possibly be. One rating removed since he did not have a filter that fit our furnace this time."
shelley T.
clay, new york
donna H.
liverpool, new york
"Service was done cleanly and very quickly"
pat R.
syracuse, new york
"Had a minor problem with first repair, came early next morning and fixed it."
jon H.
liverpool, new york
dan S.
syracuse, new york
richard R.
syracuse, new york
"Rhonda is the most erudite , Sophisticated, knowledgeable, compassionate, empathetic, Expert, approachable, and the finest representative your company could possibly have. I run a department and I wish I had 10 of her"
don K.
liverpool, new york
"Craig checked our hot water heater which has required 3 service calls since it was purchased on 6-25-18 because it turns off and doesn't provide hot water. Craig couldn't find any codes to help him diagnose the problem. He called Paul, the Operations Manager, who contacted Bradford-White, the manufacturer, to see if we can get a new hot water heater."
peter E.
manlius, new york
"Your tech was polite, profesional and if I were you I would try to find more of her. Your tech was superb, your pricing, not so much. Highest grades to her."
donald M.
manlius, new york
"They solved my problem promptly."
jeff K.
manlius, new york
"Tech got down to business quickly and knew her stuff."
robert B.
baldwinsville, new york
"Alexander was friendly, courteous, professional and provided me with a clear explanation of the condition of my furnace."
mary C.
fayetteville, new york
"Friendly, professional, expeditious"
robert B.
syracuse, new york
"He was very thorough."
karen S.
baldwinsville, new york
"Sam was efficient and answered all questions better than others before him"
patrick M.
syracuse, new york
"Efficient, not disruptive"
steve jamieson J.
east syracuse, new york
"everything went well from beginning to end."
robert P.
syracuse, new york
richard N.
syracuse, new york
ann O.
marcellus, new york
john C.
manlius, new york
"Excellent service"
paul G.
liverpool, new york
carol D.
manlius, new york
"On time, very polite, efficient and informative."
stephen D.
cato, new york
"Very professional and friendly. Could tell that she was listening and trying hard to give me the best options available."
kathleen G.
fayetteville, new york
"Our furnace has never worked better after he serviced unit,,,not sure what he did but it puts out more heat. I am very satisfied. James is very good."
joanne S.
camillus, new york
"Alexander was polite and knowledgeable."
julia S.
fayetteville, new york
"The person on the phone was able to quickly schedule me an appointment and find a price quote. Nicole came twice in one day and helped us understand the new thermostat and our system."
jacob L.
e syracuse, new york
sandra P.
syracuse, new york
"Nicole did everything expertly - prompt, efficient, quite - and took care of replacing our furnace motor and checking on system all in a matter of something like 20 minutes. She was also very nice to talk to (mostly about my cat, lol) while we were finishing the paperwork. Also, the calls from Falso's about the appointment - I think 2 calls and one email - letting me know first the appointment and then an actual ETA, were professional and appreciated."
scott M.
jamesville, new york
"Apparently the situation can not be improved."
stephen D.
cato, new york
"Both the estimator and technician were professional."
bridget P.
liverpool, new york
cindy S.
syracuse, new york
bill G.
chittenango, new york
"This is the second time Alexander has been our technician and we were very pleased to see him. He has proven to be honest, thorough and very kind."
robert H.
liverpool, new york
james C.
fayetteville, new york
"Efficient and timelt"
lennie T.
syracuse, new york
"Quick and within time frame"
pam F.
fayetteville, new york
richard C.
liverpool, new york
"Craig's attention to detail...taking time to answer our questions, even beyond the basic maintenance; as well as how fast he was able to accomplish the maintenance."
dianne C.
baldwinsville, new york
michael J.
liverpool, new york
"Arrived on scheduled time, results of maintenance call well explained, professional service!!"
rachel R.
cicero, new york
"Technician was kind soft spoken and very patient with my questions. Cant remember his name. So sorry"
terry D.
syracuse, new york
"Every thing went well"
sandra B.
cicero, new york
jennifer Z.
syracuse, new york
jackie C.
syracuse, new york
"I was very satisfied with Alexander's expertise and his explanation of what I need next for my furnace."
tsutomu N.
syracuse, new york
"He was efficient and did not waste time. I must trust what he did was properly done, of course."
dr grassl G.
manlius, new york
"excellent explanation of the problem with furnace"
robert P.
liverpool, new york
"They were very helpful to us when our furnace was not working."
bethany H.
syracuse, new york
"James was very polite and efficient and I really appreciated that he put protective covers on his shoes to come in given we have 30 people coming for Christmas. Please note that below I had to put NA to some of the questions as my husband generally arranges house maintenance and does the scheduling so I dont have direct knowledge of that process."
rudolf C.
syracuse, new york
"Technician's service was thorough and informative."
dave R.
east syracuse, new york
susan F.
syracuse, new york
"Easy communicator - as far as I have experienced he did his what was expected"
sarah E.
manlius, new york
sarah E.
cazenovia, new york
michelle H.
baldwinsville, new york
"Very informative, respectful and professional"
nancy W.
liverpool, new york
"The next time you send salesmen ( there were 2 "technicians" disguised ) as technicians will be the last time you will be in my home. I don't need to be subjected to scare tactics and poor service compared to many previous pm's."
susan S.
syracuse, new york
"He was courteous, got the work done in short order, and didnt give me the speech about needing a new furnace soon!"
marc J.
cicero, new york
"Furnace runs great Your guys are great - professional, but like having good friends visit. Signed up for another year"
charles B.
syracuse, new york
norman C.
jamesville, new york
"The service provided by Nicole was very good. She explained what she was going to do, did it, and then explained what she did. My only complaint is that we were told that there would be a call prior to the appointment to let us know that the technician was on her way and that never happened."
john T.
liverpool, new york
"Took his time. Very thorough. Fixed a couple small things and pointed out potential issues."
helen white W.
syracuse, new york
"Seemed through and offered explanations and answers"
john B.
syracuse, new york
robert S.
camillus, new york
"As usual, Garret was great. Did everything that was needed and then some. He respects my house and is always polite. A good asset for Falso."
ron L.
liverpool, new york
"Excellent service"
john M.
manlius, new york
"Nicole is very thorough"
brian P.
baldwinsville, new york
richard L.
liverpool, new york
"Problems with the new Furnace seen to be one after another in a short period of time. Every call I placed was returned, The Tech were very professional and in the end ALL problems were fixed and resolved"
jane T.
skaneateles, new york
nick D.
jamesville, new york
"It cost me 400 and he didnt t Do anything but take it apart and put it together no diagnosis"
katarina H.
syracuse, new york
walter B.
east syracuse, new york
"as always, on time, courteous, professional and neat"
tom D.
fayetteville, new york
peter T.
fayetteville, new york
"The technician did his work efficiently and effectively, and communicated clearly and completely."
tracy N.
syracuse, new york
"No one called to tell me the tech was on his way. My tech was very nice and willing to answer my questions. $200 for 20 minutes of tour companies time - ridiculous."
vanessa Y.
skaneateles, new york
"Really personable and honest"
john C.
chittenango, new york
"Technicians came in and installed my hot water heater quickly. Explained what they were going to do."
clark M.
fayetteville, new york
philip C.
e syracuse, new york
"tech was prompt, knowledgeable, and respectful"
robert C.
east syracuse, new york
gary M.
marietta, new york
"John was very knowledgeable, polite, personable, and respectful. Explained what he was doing and responded to all my questions and made sure the system was operating before leaving"
melissa S.
clay, new york
lucinda P.
fayetteville, new york
"Efficient Polite Knowledge able"
manny P.
weedsport, new york
"Service done in a timely and helpful way."
carol W.
n syracuse, new york
"John was very thorough and explained problems he found."
dave G.
baldwinsville, new york
"Tech was on time and courteous"
yvonne K.
auburn, new york
harry L.
n syracuse, new york
john F.
syracuse, new york
timothy ii I.
liverpool, new york
don R.
fayetteville, new york
richard W.
fayetteville, new york
christopher L.
syracuse, new york
"He was very helpful and explained what he was doing."
stephanie C.
liverpool, new york
kathy M.
fayetteville, new york
"On time, friendly, professional and does a good job."
ernest R.
skaneateles, new york
ralph V.
cicero, new york
"Very professional."
roger V.
cicero, new york
"Sam was knowledgeable and fast. He explained everything completely"
kathy C.
cicero, new york
"He explained everything and was very knowledgeable and courteous."
kathy K.
syracuse, new york
"He knew what he was doing, was careful... doublechecked things... Advised that we replace the capacitator now , which we did. Trusted his work!"
brian K.
minoa, new york
terry B.
east syracuse, new york
"Timely, polite knowledgable service technician."
eric H.
liverpool, new york
"the tech arrived in the stated time window. knowledgeable and fast"
patricia P.
e syracuse, new york
"The technician did a thorough job performing maintenance on my boiler, and answered my many questions."
joyce F.
syracuse, new york
"he did his job and was efficient."
stanley K.
liverpool, new york
dan O.
e syracuse, new york
kristine P.
syracuse, new york
daniel H.
bridgeport, new york
michelle B.
fayetteville, new york
"Nicole was excellant"
ed S.
syracuse, new york
"John did a very great job & is very personable workman. We had a nice talk."
mr norsen N.
kirkville, new york
richard N.
marcellus, new york
dave G.
manlius, new york
"On time. Polite. Professional."
barbara G.
syracuse, new york
barbara G.
syracuse, new york
janice B.
syracuse, new york
"Pleasant, Efficient,Knowledgeable"
robert B.
east syracuse, new york
"."
david M.
syracuse, new york
"The technician did a great job."
debra M.
syracuse, new york
"There was confusion on the original order. I called and had the plumbing team come back. They did an excellent job completing the job. I am very satisfied"
kathy G.
syracuse, new york
"Your technician Garrett is very professional, courteous, very knowledgeable the Lennox system. If he suggests a maintenance, I follow his advice."
jim B.
e syracuse, new york
"Nicole was pleasant, professional, and answered all questions clearly."
linda K.
cicero, new york
"Sam was very thorough with his maintenance of my furnace. He was also conscientious as I had had work done in the basement that put dust everywhere so he vacuumed everything real good."
mary W.
liverpool, new york
gerald F.
liverpool, new york
"Very professional and well trained guy.... on time and explained everything clearly."
tom M.
liverpool, new york
"Jon and his associate were very friendly and professional."
jennifer & kevin G.
fayetteville, new york
"We have been fortunate enough to have the same technician for the past few visits. She is very knowledgeable, easy to talk to, and professional."
richard P.
chittenango, new york
mary S.
jordan, new york
"the tech was very knowledgeable"
karen P.
camillus, new york
"The technician was very polite, professional and efficient. I also received a call letting me know that hed be arriving toward the later end of the 2 hour window and he did."
robert K.
bridgeport, new york
dorothy L.
syracuse, new york
"The tech came in, went in the basement and checked out our furnace, cleaned it. Did what he had to do, said everything was fine and left."
karen S.
cicero, new york
"Friendly and thorough"
suzanne I.
e syracuse, new york
"Technician is very courteous, pleasant, efficient and knowledgeable."
allyn C.
manlius, new york
"Tech was very knowledgeable and neat."
brenda F.
brewerton, new york
"On time, professional & friendly"
bruce C.
cicero, new york
michele K.
manlius, new york
"Technician was generally on-time, friendly, and seemed to do a thorough job of checking out HVAC equipment"
louis N.
liverpool, new york
"The tech was knowable and very professional He knew about gravity furnaces"
sara K.
baldwinsville, new york
"Very professional and informative!"
john A.
cicero, new york
"Excellent service!"
james K.
camillus, new york
gelene L.
syracuse, new york
"Dan is a real pro. Not all your technicians are as qualified."
karen C.
cicero, new york
"He was friendly and explained everything he did"
helen G.
syracuse, new york
robert K.
liverpool, new york
"John was friendly and thoughtful about putting on his covers on his shoes to come into main house."
ed B.
camillus, new york
"Guy was great , knowledge and helpful"
lynn H.
liverpool, new york
"On time. Communication. Positive attitude"
martha R.
liverpool, new york
"Craig was professional, polite and kept me informed. He also worked with the office to correct the information on the equipment in our home as they had our previous address information in the computer."
paul C.
minoa, new york
emma F.
syracuse, new york
donald M.
manlius, new york
"Excellent professional did the work. I recommend him and the company."
joseph A.
manlius, new york
patrick L.
pennellville, new york
"I liked the fact he showed me his concerns and then explained what he recommended to be replace he didnt try to bull shit me !"
stephen P.
liverpool, new york
"Craig was very helpful in answering all my questions regarding future heating requirements. he did a good job checking my furnace and cleaning it."
athen S.
syracuse, new york
dianna M.
fayetteville, new york
jenny G.
syracuse, new york
"He did a very good job explaining everything and going over the furnace."
robert Z.
cicero, new york
"Amount of time taken and willingness to explain programs."
mark S.
syracuse, new york
"I couldn't be more dissatisfied with Falso. I will absolutely not be doing any business in the future. My heating and AC is being taken care of by another company. Please remove all of my information from your system."
joseph R.
cicero, new york
"Craig was very well informed and customer service oriented"
christophe B.
e syracuse, new york
meg K.
tully, new york
jessica A.
syracuse, new york
"The tech was good and knowledgeable, gave me his input on a path forward but I've just had to have multiple techs out for the same issue several times in the past month and I'm still not sure it's resolved"
david R.
n syracuse, new york
"Service was great, technician was very knowledgeable,understanding, and able to answer all my questions."
jacqueline M.
fayetteville, new york
"efficient, careful, informative re what he did and what to watch for in the future. I will be moving soon, but I will call to have you check the system in my new home."
margeret B.
nedrow, new york
"Vergood"
marylouise H.
syracuse, new york
paul K.
north syracuse, new york
larry C.
syracuse, new york
"Technician was very prompt in arriving. In addition, he was very knowledgable."
james R.
liverpool, new york
"My concern is that additional services offered may be unneeded. Poor numbers were obtained prior to flushing with definite improvement obtained after. Still the technician pushed the additional service."
john S.
camillus, new york
"The initial visit by Alex to identify the problem was successful but the needed valve replacement was not communicated ( very busy day for technician) so that I had to call and request another visit for the valve replacement. The crew came and said the valve had failed and then had to spend a couple of hours to drive some place, procure the valve and install it. It just seemed it could be a more efficient system."
vivian O.
manlius, new york
"Friendly professional personnel who share knowledge about care and operation of equipment with owner. Reported within scheduled time or notified of adjusted time."
mark F.
cicero, new york
john J.
camillus, new york
"Garrett checked our furnace and showed us cracks in our old 31 year old furnace and suggested we need a new one. Rhonda Dudley gave us prices for replacement. Falso's prices were ABSOLUTELY WAY out of any competitors pricing. Our new installation for the same equipment was less than half Falso's quoted price!"
mark D.
cazenovia, new york
stan K.
manlius, new york
chris B.
weedsport, new york
"John was courteous and efficient, being very patient for my furnace to "kick in" after servicing. Also, he seemed knowledgeable and comfortable working on my old (but great!) old boiler.l"
oliver jr. J.
liverpool, new york
thomas L.
fayetteville, new york
"Your tech did a nice job by identifying issue and was able to locate a part and install so that my family and home could be warm again."
paul C.
cazenovia, new york
"Nicole is thorough and provides clear explanation for work done. Nicole is also very pleasant and nice to work with, as well as professional."
james H.
e syracuse, new york
kim A.
baldwinsville, new york
"Very friendly, on time communication was good"
mary R.
e syracuse, new york
"John was professional, answered my questions and did his job thoroughly."
scott M.
jamesville, new york
"System checked, filter changed & humidifier & tunes."
richard V.
syracuse, new york
"Very quick response (on a weekend!) when our furnace stopped working. Mark was able to get it working again and Dan arrived on Monday to install the new part. We received phone calls telling us what the timeframes would be for their arrival and then followup calls. Excellent customer service."
randall K.
syracuse, new york
"Service Technician was efficient, professional and knowledgeable. He answered all of my questions and made good suggestions about possible addition of a UV light and charcoal filter."
howard S.
n syracuse, new york
"On time. Did a great job. Explained every thing that was done."
virgina C.
brewerton, new york
"tech was very professonel"
arlene A.
dewitt, new york
"John made sure to explain everything in a professional, friendly, and with in a manner that was not ckndescending"
vaughn B.
fayetteville, new york
"Nicole was very personable, knowledgeable and provided excellent customer service."
lakeshia S.
baldwinsville, new york
"We didn't see the technician do much of anything for the price that we are paying it is unacceptable. We received an email stating the filter was changed but our Nest thermostat is stating we need a new filter. Not to mention we already had our own new filter laying next to the furnace awaiting it's next change date. Just bit worth the money which is why we're cancelling. We also asked to have the service cancelled at that appointment & the services were not. We were told that along with our service we would receive a call from a plumber to schedule a visit for plumbing but never received that call. I requested a copy of the ?? we were signing up for and was told there was not one and that we could cancel at any time. Now I'm being told that we owe an outstanding balance"
kimberly P.
north syracuse, new york
"gentleman was very polite, knowledgeable, & efficient"
john C.
liverpool, new york
"Rating only an 8 due to tech being late, apt was for 2-4 pm, arrived at 5:30 pm. Did get notification he would be late but still waited around."
leon M.
liverpool, new york
"Service rep was very personable and professional."
bethany T.
syracuse, new york
"John was very friendly and knowledgable. He gave me some advice about my thermostat as well."
patricia H.
syracuse, new york
molly D.
liverpool, new york
james S.
syracuse, new york
"The technician was fantastic. He did a thorough job, and answered all of our questions. Very professional. He is definitely a good asset to your company."
mike joa frood F.
elbridge, new york
"questions answered, professional explanation of parts that might need replacing, superior workmanship ,"
annette H.
syracuse, new york
eric J.
syracuse, new york
"Punctual, professional and friendly."
judy T.
cicero, new york
brian D.
liverpool, new york
donna sokolowski S.
liverpool, new york
"on time - pleasant - efficient"
apinya K.
minoa, new york
"Falso technician provided efficient service in the friendly manner."
robert W.
clay, new york
richard W.
liverpool, new york
john P.
brewerton, new york
"The technician showed up on time, completed the service in a professional manner, answered all questions."
linda B.
jamesville, new york
edward P.
clay, new york
"Mark was very thorough with everything, friendly, professional, helpful."
clayton G.
baldwinsville, new york
"They came on the early side of the time they said they might be there. The two men where friendly, professional and answered any questions we had. They covered their shoes in the house. Told us exactly what they were going to do."
richard L.
liverpool, new york
"I called at 6:00 am, the answering service lady was very none committal, I said the furnace is not working and it is 63 degrees in the home. She said the only opening i have is between 8-10AM. The Technician arrived at 11:05 and left at 11:56. 24 HOUR CUSTOMER SERVICE?"
ken l.
north syracuse, new york
"Alexander was prompt and used boot coverings when entering the home, very professional. He did a great job checking the system and offered advice on improving the heating system. also suggested info on the AC for summer. Great job."
linda J.
n syracuse, new york
"John took the time to explain what he found about the furnace and discuss options."
susan P.
syracuse, new york
shertina T.
syracuse, new york
doris D.
cicero, new york
"Your technicians did a thorough job with maintenance on my furnace."
dennis C.
east syracuse, new york
"We had no heat and when he left we did."
nancy M.
syracuse, new york
"Friendly, courteous and helpful."
mr reeves R.
cicero, new york
"A lot of good information about my furnace was provided"
henry C.
syracuse, new york
"Professional, knowledgeable, courteous"
micheal F.
syracuse, new york
angela L.
syracuse, new york
"The tech was very helpful and answered any questions I had."
tom G.
syracuse, new york
"our technician was prompt, friendly, professional, spent extra time explaining things and answering questions. We are very happy with the service we received."
patricia H.
syracuse, new york
"Because how do you work with somepne else talking to you from Falsos."
kathleen / daniel T.
jamesville, new york
"Prompt and friendly service on a night call. However diagnosis of problem and determination of parts needed all incorrect."
jacqueline F.
syracuse, new york
"Technician explained in detail and even mentioned issues that needed to be addressed in other areas, such as the exhaust hose to my dryer (which will save me money and problems in the long run)."
frank F.
dewitt, new york
"fast and informative"
paul B.
syracuse, new york
"fast response efficient and speedy repair"
sharon C.
syracuse, new york
john K.
east syracuse, new york
gelene L.
syracuse, new york
"Very qualified technician."
jeffery R.
east syracuse, new york
bud C.
brewerton, new york
"I had my furnace cleaned and checked in Oct. for the winter and everything was then fine and then I loose heat and water for over a week in Nov."
jeff V.
camillus, new york
"They installed an entire heating and cooling units in one day. Very professional in their work."
diane T.
syracuse, new york
"Very polite an friendly"
joanne A.
syracuse, new york
"The gentleman was very professional and through."
suzanne W.
syracuse, new york
"Alex was fantastic. He answered all my questions and gave me some great tips"
aaron G.
bridgeport, new york
"Your technician and on the road customer service person were great"
scott M.
e syracuse, new york
ralph M.
baldwinsville, new york
"John was very professional he kept me informed on what he was doing."
donna M.
baldwinsville, new york
"Technician was friendly, professional and knowledgeable."
ms sherry S.
dewitt, new york
"The technician is professional, and knowledgeable."
susan S.
syracuse, new york
"Came at expected time, helpful and courteous"
kelly E.
syracuse, new york
"Very friendly and very thorough. Explained everything and answered all questions."
martha H.
fayetteville, new york
"Answered all my questions to my satisfaction. Gave very important and helpful advice."
jean Y.
manlius, new york
david K.
east syracuse, new york
"quick, nice and efficient"
terri H.
cicero, new york
"The gentleman was very professional"
allison L.
e syracuse, new york
"Professional manner, protected flooring with his shoe covers, explained what he was doing, pleasant."
william B.
syracuse, new york
edward R.
manlius, new york
"Diagnosed the issue but didn't have the part. Said someone would call to set up another visit. No one has. We have no heat."
edith G.
syracuse, new york
"I was given good information."
christine W.
chittenango, new york
"Kind technician and solved our problem"
julia B.
liverpool, quebec
"came on time inspected in timely fashion very friendly"
otto F.
syracuse, new york
john A.
dewitt, new york
debbie M.
liverpool, new york
"Plumber was very knowledgeable and polite. He explained everything and showed me the problem. He worked efficiently."
kathleen P.
liverpool, new york
"The technician was polite, friendly, explained what he would do."
george A.
dewitt, new york
"Every went smooth"
tom K.
cicero, new york
"Handled questions and concerns"
joseph T.
chittenango, new york
"Frendly professional service"
debbie S.
n syracuse, new york
"Delay in arrival was disappointing although the update phone call was appreciated."
john S.
camillus, new york
"Followed through on the appointment time and dispatcher (Kate?) kept me informed of schedule during multiple phone calls."
laurie B.
syracuse, new york
"My Falso professional detected a problem with the pressure gauge that we did not know existed. He was courteous and knowledgeable. I would have rated his service a 10 except, even after the service, there seems to be water leaking from the furnace."
linda G.
syracuse, new york
"Arrived at 23:15 and took care of the problem promptly."
jeff G.
syracuse, new york
"Arrived soon after calling for service; completed the job efficiently and effectively."
michael V.
syracuse, new york
"Super individual - very friendly - courteous- knowledgeable - excellent service :)))"
jim P.
camillus, new york
"I paid the Service fee but still went without heat overnight. But, I realize you can not get a warehouse full of parts in a van.And I also realize you cannot get parts at 10 pm. So he did what he could."
earl L.
liverpool, new york
william B.
dewitt, new york
"Very professional and informative"
george M.
manlius, new york
"Technician on time, very pleasant and completed work on a timely basis."
bill B.
syracuse, new york
marilyn S.
syracuse, new york
"Bill is excellent and your phone person is also!."
megan S.
clay, new york
"He didnt even try to take his shoes off. I have a 7 month old thats all over my floors. He also tried to rinse caulk down my bathroom sink - it was stuck around the drain. Luckily I found it in time before it dried. I then found dried caulk handprints all over my bathroom hand towel."
peter H.
fayetteville, new york
"I don't believe that the warrantee on the furnace was ever explored. The furnace was only 7 years old. The tech mentioned it to me that it might be still covered under warrantee. He also had written it down on the paperwork. The tech was very professional and courteous."
scott M.
liverpool, new york
harry H.
camillus, new york
"Nicole was on time very nicely appearing and polite."
victoria B.
liverpool, new york
"The service tech was friendly and professional and explained every step of the process as he serviced our furnace."
theresa C.
kirkville, new york
"Very detailed information as to what was happening with the furnace."
stephen R.
syracuse, new york
"Mark was excellent, extremely helpful."
don P.
clay, new york
robert C.
clay, new york
patrick H.
syracuse, new york
george T.
liverpool, new york
"Parts installer was great"
kathleen A.
n syracuse, new york
mary K.
clay, new york
"Her was competent and polite."
patrick D.
syracuse, new york
"He was very thorough and checked all that I asked of him. He was polite and informative."
marion C.
n syracuse, new york
"Very professional!"
dan O.
e syracuse, new york
paul D.
baldwinsville, new york
"Courteous, timely, efficient, thorough"
howard M.
camillus, new york
"she was very nice and on tine for the service appointment."
allen G.
syracuse, new york
"I was told part would be 5-7 business days. I received an appt. confirmation email for Thursday. So I stayed home from work that afternoon. THen I got another appt. confirmation for Friday. Again I stayed home from work. When nobody showed I called only to find out it was a mistake and after a full week the part hadn't even arrived yet."
carole T.
liverpool, new york
steve N.
phoenix, new york
"Nice job as usual. The people are very personable and friendly."
walter D.
syracuse, new york
jack D.
camillus, new york
"Technician Garrett made quick work of the problem at hand using a simple technique with professional courtesy."
mary D.
liverpool, new york
"On time, thorough and very polite."
donna M.
camillus, new york
"They were very polite and informative and I was very satisfied."
robert M.
syracuse, new york
"Efficiently done and he answered all my questions and put my AA batteries in the thermostat at my request. Very friendly too."
rosemary R.
fayetteville, new york
"Your service men seem to be very qualified and I feel quite secure when they have finished servicve."
marcia S.
syracuse, new york
pat S.
kirkville, new york
"Tech was timely, and efficient, professional but friendly."
laurie D.
syracuse, new york
"He did everything needed and was extremely professional and knowledgeable."
nancy H.
liverpool, new york
"Both Dan & Paul were on time, courteous and professional. Clearly broke down and explained equipment functions & processes."
immaculateheart mary M.
liverpool, new york
"I am pleased with the people who work there. they are knowledgeable and personable."
patricia G.
syracuse, new york
"Nate worked with me to get a energy efficient furnance/ ac within my price range."
darryl M.
liverpool, new york
"Very nice and he did good work"
richard l.
minoa, new york
"tech admitted to me and my receptionist that furnace works, supposedly cleaned and tune up two furnaces. Next day, furnace doesn't work. Had another company come our, showed me what they didn't do"
michael C.
liverpool, new york
cecilia G.
syracuse, new york
"Nicole is awesome. I would like to have her every time. She explains things to you."
anthony C.
liverpool, new york
"Not sure if all was actually checked"
allen G.
syracuse, new york
"Communication, professionalism, knowledge were all very good. Two things I didn't like: When everything was put back together there was one extra screw sitting on top of the unit. Felt like they kept trying to sell me long term maintenance or services."
kevin W.
baldwinsville, new york
"quick and friendly"
rosemary B.
fayetteville, new york
"Jon was very helpful with questions I had. Also, tech. arrived within the appt. window."
kevin W.
minoa, new york
"The technician was courteous and took the time to discuss the potential issue with me, explaining the next steps."
micheal F.
syracuse, new york
mike E.
baldwinsville, new york
"Mark said i needed a Condensor and that someone would call me within 24 hours to schedule ... that was a week ago. I get charged $95 for him to look at it when I have a contract with Falso and someone was recently here to inspect my equipment and the job does not get finished. Not very happy."
benjamin T.
syracuse, new york
"Sam and Rhonda did a great job and answered our questions about our furnace and more!"
anthony L.
liverpool, new york
"Excellent, professional service! Nicole is an outstanding service technician, she is professional, courteous, respectful and friendly. She explained the issue with my mothers boiler, fixed it and recommended the 10 year maintenance agreement which we purchased. Nicole is an asset to the Falso team, plus my mother loved her!. lol. We will always request Nicole in the future!!"
bud C.
brewerton, new york
"Jon was very nice and took time to explain things as he worked."
richard M.
chittenango, new york
"John was very thorough - cleaned & vacuumed the furnace area and explained whole house air "purifier" - installed Capacitor and showed the condition of the 12 year old one and what it's function is."
jacquelyn F.
cicero, new york
"He was very professional and explained the process. All my following responses pertain to Shaun. He was excellent nut had several problems when it came to scheduling and the appointment times ."
kai W.
syracuse, new york
"The service was very prompt and professional. The price was just too high compared to other bids"
mike E.
jamesville, new york
"The service tech did a great job. Nice man...Boy"
james O.
manlius, new york
"Service tech was moderately unpleasant. He was exaggerating minor issues with the furnace."
john W.
skaneateles, new york
"Knowledge, professionalism, timely work ccompletion and good description off the work to be done."
scott K.
chittenango, new york
"The technician was very professional. She arrived in a timely manner, introduced herself and went straight to work. The work was completed well."
irene O.
liverpool, new york
"John was very nice and very informative."
susan S.
syracuse, new york
"Informative, helpful, friendly tech"
andrew R.
syracuse , new york
"Thorough and diligent Alexander has come before and his expertise is apparent"
jeffrey S.
phoenix, new york
"The technician was very professional and knowledgeable. Was very kind to the fact that I had two little kids home and he didnt seem aggravated if they were around him."
william F.
fayetteville, new york
"The service visit went fine."
mary Z.
minoa, new york
"Nicole is timely, courteous, efficient and I am comfortable having her perform the work on my systems."
dave M.
lafayette, new york
"Not competitive price at all. I know you get what you pay for but $6000 more is a little much"
jack Y.
syracuse, new york
"Technician was informed and explained a lot about the heating system. Very pleasant"
steven B.
baldwinsville, new york
jim S.
syracuse, new york
"Excellent service, read ans below"
cathy M.
chittenango, new york
kristie Y.
north syracuse, new york
"Sam was professional and knowledgeable."
joan V.
syracuse, new york
"Very fast to come ,worked very fast ,found the problem & replaced the thermostat. Fixed the problem, knew what should be done fast. I was very pleased with the service that I got."
marcia S.
jamesville, new york
"He did what he was sent to do , thats al !"
steven H.
fayettville, new york
"Did his job. Attitude seemed just ok."
carole S.
syracuse, new york
"He knew what had to be done, he was efficient."
shane K.
manlius, new york
paul A.
liverpool, new york
"Didnt do any repairs whatsoever and tried to sell me a new system instead of replacing a $35 part"
edward P.
clay, new york
"John was very thorough with everything explaining needs and maintenance."
katie N.
bridgeport, new york
"Sam was thorough, knowledgeable, and friendly."
priscilla S.
chittenango, new york
"Nicole had an excellent knowledge of our air-conditioning and heating system and took the time to show us on the units what was failing and why it should be replaced."
meghan F.
syracuse, new york
"Alexander came in. He looked things over throughly. He cleaned what was needed. He did so in a timely manner."
carol G.
camillus do not call, new york
"He was polite and made a thorough inspection of the furnace and left everything neat, clean and in its proper place."
debora D.
kirkville, new york
"Arrived on time, got the job done, professional."
jennifer S.
syracuse, new york
"technician was quick to find the problem that the wires from the furnace to the thermostat "melted". the furnace was just installed in january, so how do wires melt when the furnace hasn't been used all summer, sounded like the wires were not installed properly the first time"