Falso Service Experts Reviews

"Service tech was moderately unpleasant. He was exaggerating minor issues with the furnace."

"Knowledge, professionalism, timely work ccompletion and good description off the work to be done."

"The technician was very professional. She arrived in a timely manner, introduced herself and went straight to work. The work was completed well."

"John was very nice and very informative."

"Informative, helpful, friendly tech"

"Thorough and diligent Alexander has come before and his expertise is apparent"

"The technician was very professional and knowledgeable. Was very kind to the fact that I had two little kids home and he didnt seem aggravated if they were around him."

"The service visit went fine."

"Nicole is timely, courteous, efficient and I am comfortable having her perform the work on my systems."

"Not competitive price at all. I know you get what you pay for but $6000 more is a little much"

"Technician was informed and explained a lot about the heating system. Very pleasant"

"Excellent service, read ans below"

"Sam was professional and knowledgeable."

"Very fast to come ,worked very fast ,found the problem & replaced the thermostat. Fixed the problem, knew what should be done fast. I was very pleased with the service that I got."

"He did what he was sent to do , thats al !"

"Did his job. Attitude seemed just ok."

"He knew what had to be done, he was efficient."

"Didnt do any repairs whatsoever and tried to sell me a new system instead of replacing a $35 part"

"John was very thorough with everything explaining needs and maintenance."

"Sam was thorough, knowledgeable, and friendly."

"Nicole had an excellent knowledge of our air-conditioning and heating system and took the time to show us on the units what was failing and why it should be replaced."

"Alexander came in. He looked things over throughly. He cleaned what was needed. He did so in a timely manner."

"He was polite and made a thorough inspection of the furnace and left everything neat, clean and in its proper place."

"Arrived on time, got the job done, professional."

"technician was quick to find the problem that the wires from the furnace to the thermostat "melted". the furnace was just installed in january, so how do wires melt when the furnace hasn't been used all summer, sounded like the wires were not installed properly the first time"

"excellent service"

"Technician was polite,informative and professional...as usual...great service, happy customer!"

"Girls were polite, intent on gettng work done, friendly, instructed me on future needs, Did a good job, and done in less than an hr."

"They did not put a new filter in my furnace."

"Alexander was right on time, very thorough, very courteous and very professional"

"It's too expensive."

"He is a great guy and his service is very detailed and shows concern for his customers"

"John had a bad attitude, and was very disrespectful. Left me with a bad impression of your company."

"They arrived on time. Explain to me what they doing and how long they would be. Gave me suggestions on what I should do"

"Problem solved"

"Prompt, efficient, didnt make a mess. We have this done every year."

"Was on time and talked through the process. Explained everything very well"

"Alex came on time, was very courteous and professional. Alex took his time explaining to me the error code, issue and how to resolve the problem. Alex fixed it in about 15 minutes and didn't attempt to sell me anything that I didn't need."

"A very polite young man"

"Your technician arrived at the time mentioned, was polite, and knowledgeable."

"No problems"

"Service was great and technician polite and courteous"

"The service tech (Alexander) was very professional and provided us with important information regarding our system."

"Service was timely and the Service Expert was an excellent communicator."

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"Third time using Falso , professional work . You engineer didnt offer information or alternative to thermostat. It was digital or nothing."

"Knowledgeable and personable."

"They found the problem immediately. They were kind and gentile with my stupidity."

"Timely response. Diagnosed the problem and repaired it successfully."

"Great service by technician."

"Technician was courteous and conscientious."

"They were. On time and solved my issue"

"He was very informative & we got a thorough furnace cleaning"

"Very conscientious, could answer questions and concerns so we could understand and apply."

"Claimed I needed a new hot water heater with blower; my old one is still working like a charm"

"Informative, excellent efforts at closing, but made me feel like he thinks he was the most important person there."

"The service technician (not sure, but I think her name was Nicole) was greatefficient, professional, and nice. And, she arrived early!"

"Knowledgeable & friendly"

"Friendly, answered questions"

"Very professional and informative"

"Good service, but was postponed because of emergency with a customer. However, but both of your employees were very professional in getting us the service we needed."

"Alexander was businesslike, efficient, and personable, simultaneously -- not an easy triad."

"Alexander was very thorough in explaining what the status of my furnace was, repairs needed, and service options available. The price of the services received was reasonable and completely explained."

"Explained everything"

"He did a good job and gave us tips"

"Maintenance was prepared and thorough"

"The technician was very professional and courteous. Kept me informed of all he was doing."

"Have used service for past 6 yrs and have been very satisfied"

"He did a very thorough job and was very polite and personable"

"Both techs were great , knowledgeable about my electric furnace"

"technician thoroughly examined furnace, cleaned it and explained what he was doing."

"Samuel was very friendly technician"

"Knowledgeable and Caring about informing customer of what done."

"The technician arrived on time (was even a little early, and I had a phone call informing me of that) and was very polite and professional."

"William was very helpful, but the problem unfortunately required additional services from another company on another day to fully correct the situation"

"Nicole was professional, helpful, and friendly and I would request her in the future. I would have given her a 10 but there is always room for improvement."

"Technician was awesome, friendly, informational and professional"

"Tech was very efficient"

"Technician performed in workman fashion."

"Technician arrived on time and went about job promptly with no wasted time."

"nice guys"

"Professional and courteous"

"Service was quick and efficient."

"Techs addressed the issues needing care, explained what they were doing, and why."

"Service was exactly what we requested"

"Service Expert was knowledgeable, good communicator, explained condition of furnace in terms I understood and did his work in a timely manner."

"Nicole.was professional Learned, and well.trained She deserves a raise!!!!"

"They were very informative and professional. They did their work in a very timely manner. They were also very pleasant to deal with."

"Fast yet thorough service."

"Very courteous and informative technicians"

"TECHNICIAN PERFORMED HIS SERVICE TO OUR NEW AIR CONDITION PROFESSIONALLY"

"Technicians are always knowledgeable, efficient, timely and on time, clean, trustworthy, and informative."

"Both techs were professional and they took time to explain a few things to me. Also, they cared for our home and did the job quickly and avoided spills on rugs etc. they went the extra mile- thanks to both"

"service tech seemed todo a thorough job & wasveryhrpful in answering my questions."

"Overall Garrett and the trainee John were good. However I noticed neither put on the protective shoe coverings technicians normally put on when entering the house. Also I saw John dump some of the contents from his travel mug into my driveway. Luckily my irrigation specialist also arrived and he sprayed the area to clean it up."

"ease of scheduling"

"The expert analyzed my problem with the newly installed on demand water heating system but I have not yet taken the remedy he advised. Therefore I cannot verify that it has been solved yet."

"The Technician was very polite, seemed very competent."

"Tech was nice and friendly"

"Nicole was very through and nice. She spent time explaining our options for extended service protection."

"Rhonda was very patient answering my questions and explaining my options. She is also very personable. John and Alex were professional and explained the products to me. They were also very pleasant. You should be very proud of your training department for turning out such professionals."

"Tech. was knowledgeable and efficient."

"fix problem in a timely manner."

"He was on time, curtious, and explained what he did."

"Prompt, courteous, thorough"

"Prompt,Courteous, Efficient"

"Tech was informative and polite"

"Tech was helpful and professional."

"Not impressed. Lots of sales pitch going on."

"On time and courteous and efficient ."

"Left with no hot water"

"20"

"Technician used some powder chemical to unclog the drain and it stained my hardwood floors as he walked through it from the bathroom to the living room. Tried cleaning it and the chemical ended up burning mine and my girlfriend's skin."

"On time, polite and very professional"

"Great Job, good cleanup"

"My mom had purchased the furnace from Falso in 2012 so I called you to have it serviced. The technician that came said that the furnace would need to be replaced as water from the air conditioner had backed up into it. I was charged $99 for a service call and told it needed to be replaced. As far as the research on a replacement I called another couple companies. They told me that the issue was that one of the pipe was clogged. That it happens regularly and that it needed service not replacement. So I paid Falso $100 to tell me the unit needs to be replaced and nothing was done. I now am going to pay another company to "service" it which was what you were there to do in the first place and it will be fine. So no i am not satisfied. I basically gave you 100 for nothing. Not including my time. I then had to get another person to come to look at it and then have them come to service it because you didn't"

"The technician was on time, worked efficiently and, per usual, recommended only those solutions to the problems we may have. In this case, he recommended we change the filter on the humidifier, which was only the second replacement in the 20 years we have had the furnace. It's good when service representative do not try to make you replace items that don't need replacement. It builds trust in the company."

"I was pleased with the service once I was able to schedule it. We called on a Sunday when our hot water heater died and was flooding our basement. They could not provide service that day and made an apt for Monday afternoon. When no one showed up, I called and they said they did not have us on the schedule that day. We had to wait until the following day for service. I was unhappy with the call center making an appointment and then us not being on the schedule. Other than that, service and repairmen were excellent!!"

"Called to schedule appointment and came the same day. Service was thorough."

"Alexander was awesome and very friendly. He explained everything he was doing and why."

"Technician was very good."

"On time, quick diagnosis and solution."

"Explained everything to me. Replaced a part that I need."

"Answered all my questions"

"He was very thorough and checked everything even anything that I may have been concerned about."

"Tech was very informative and personable and even though we couldn't recreate the issue he checked everything out to make sure all was working properly."

"Very friendly and knowledgeable"

"service person did a very good job."

"Clearly explained the condition of the furnace."

"Have you ever even met Nicole? If you haven't you should."

"He went above and beyond to find the problem explaining his ideas"

"On time, diligent and efficient."

"Nicole is great! Very thorough and attention to detail"

"The tech was timely, respectful and courteous and was diligent in his work."

"Efficient"

"the furnace has been working perfectly."

"Alexander was very professional and friendly. He did his job efficiently and quickly. He kept me informed and answered questions.Took my ac apart and cleaned it unlike the person I had last year who did not clean my ac but just checked with a machine and changed batteries in my thermostat."

"on time, efficient, neat, personable"

"very professional, thorough & friendly"

"He was on time, explained what he did and what needed replacement. Did a great job"

"Call from Falso to let me know Bill was on his way. Bill provided me with expert advise for ongoing maintenance specific to my problem."

"Tech answered all my questions."

"Performed in a workmanship fashion. Respected my home."

"Excellent service"

"Called and they came over that day earlier than expected"

"Very thorough, knowledgeable and informative."

"both repairman and consultant were excellent"

"Nathan was very professional and knowledgable"

"We never received the estimate. Not sure whats up."

"Serviceman was friendly, did the job quickly and answered my questions."

"Was on time; very efficient; explained clearly the status of ou8r system as he found it."

"from the initial phone call,to the time your technician left,your people were very helpful and professional."

"Alexander was very thorough and explained all that he was doing. He was helpful with a problem we were having with air flow on the 2nd floor."

"Quality service to both furnace and central air systems. Clear explanation on what was done."

"Friendly knowledgeable tech"

"He seemed to be very knowledgeable & was very pleasant"

"Outstanding customer service and attention to detail"

"I like the reliability that Falso normally provides."

"Prompt/polite/clean/professional/knowledgeable"

"good service, arrived within appointment window."

"During the initial visit, I forgot to ask Jim Lardeo to install a humidifier to the new furnace. I called him a day or two after signing the contract and he said it wouldn't be a problem adding it to the work order. He made it sound like it wouldn't be an additional charge. I sent Jim text and emails 2 or 3 times and never did get a humidifier installed. I finally gave up. He said he was going to take action 2 or 3 times and never did. Very disappointing. Sincerely, Jack Duncan 315-484-9068 adkjack53@gmail.com"

"Very through walk through and questions asked to provide a complete estimate on the spot"

"While on the phone with the company a person was a technician was assigned within a few minutes."

"Came in less than 2 hrs and had the needed part with him"

"Technician was so thorough and explained everything in detail which was extremely helpful."

"They were prompt and solved the problem"

"Nicole was very professional and friendly. I feel that she was being honest in her assessment of our needs."

"Nathan was very knowledgeable and his presentation was excellent. He was honest and up front with us which we appreciated."

"the technician was excellent. You need to hire and train more women like her."

"The Technician explained everything they were doing"

"Garrett answered all my questions, was friendly and courteous. Good man!"

"He was polite and worked in the pouring rain outside. He didnt really explain what he did, just that everything was ok"

"Frederick is knowledgeable, skilled, efficient and courteous. Could not have asked for a better service call experience."

"Mark was prompt, courteous, explaining everything that he was going to do, and respected my comment that I wasn't going to entertain a sales pitch even though my unit is older. He then had to inform me that someone would be coming to the door to check on him, answer questions. Rhonda arrived and was very nice, but I told her the same thing. I know business is business but I know what I can and can't afford now, having to wait until next year."

"The tech was pleasant and polite, the time taken was reasonable, and no residual problems have arisen."

"Super service, best ever-polite, enthusiastic, knowledgeable experts!"

"The Technician never attached the diagnostic lines to the AC unit and agreed with the Sales Rep that the model was old! They proceeded to quote me replacement cost. My request was for a service call."

"The technician was very thorough and explained everything that he did."

"Work done was awesome! No more hammering pipes when I run the washing machine! New utility sink that was installed is great! Technician did a great job on setting up the drain pipes."

"Professional behavior, good communication skills"

"Prompt polite and knowledgeable"

"Excellent estimate, in time and came out to my property quickly. Thoroughly explained the project and what I would need to do on my end. Answered my questions via phone and text. Outstanding"

"JOhn really knew what he was doing and was extremely accommodating. Mark needs additional training but was overall very good as well."

"I was fearful at the time that we met that before they left they would tell me that I would be facing a very expensive repair"

"He was polite, answered questions and we were satisfied with the service"

"My AC wasn't working on the hottest day of the year (so far). The first technician came and diagnosed the problem and helped to ensure the replacement part that was needed was ordered and shipped overnight. The part arrived the next day and was installed and everything was checked over by that technician. Now my AC works!"

"Technician was very pleasant and knowledgeable."

"Tech was on time and completed the necessary repair.He was professional and respectful to an elderly lady who is very hard of hearing."

"The technician was professionally and respectful. He was well diverse in his knowledge concerning my specific unit."

"technician was knowledgeable, polite, answered questions positively"

"He is great. Thorough and helpful."

"Prompt, thoroughness, attention to the task was above excellent."

"Technician performed the maintenance work professionally and in a timely manner. He informed us of what he was doing and that everything was in good shape."

"Work was done efficiently and neatly. Experts were friendly, considerate and polite.AC unit is working well."

"THIS IS THE MOST PROFESSIONAL CREW IN THE HVAC BUSINESS I HAVE DELT WITH."

"all three techs were excellent"

"introduce himself first"

"Very knowledgeable and great technician"

"Service was not done"

"arrived on time very pleasant , completed work timely manner answered all my questions"

"Every time we've had a tech show up, they bring the wrong size ladder; even though they write down the requirement for the next tech."

"Super immediate responses and help, Our water heater blew up on Friday afternoon and by Saturday morning. We had a new installed one! Amazing!"

"The technicians were sent promptly to install a tank less water heater to replace leaking hot water tank. They were efficient, careful & pleasant."

"Alexander is very knowledgeable in the HVAC industry and provided information on potential problems that might occur. Everything needed from capacitor to oversized filter was available on his truck."

"Very professional, called to let us know they were on the way, took care of things promptly and efficiently."

"Nicole is clear in answering questions."

"Service Technician made no effort to determine the root cause of the freeze-up."

"The technician was very helpful, courteous and efficient"

"Always great service"

"Condition of capacitor was found less than reliable, but it was difficult to judge."

"Someone was suppose to get back to me and no one did. The gentlemen who came out was very polite, but I received no follow up as promised."

"No issues and on time"

"Very nice"

"Techs are professional ,thorough and explain repairs fully. Dottsy is a pleasure to schedule appointments with"

"efficiency of the worker., However, this is the 2nd worker who came to the door and didn't have a name badge displayed. next time I told him I would not let him or any other Falso worker in unless I see his Name Badge so I know Falso sent him. Seniors are advised to be knowledgeable and careful. Joyce Flint"

"He was very informative at"

"I had an emergency and someone was at my house in about 75 minutes, Nicole fixed the problem and things are back in working order!"

"He was very friendly and efficient"

"Very professional and responded very clearly to my concerns and questions."

"Sean was knowledgeable, thorough and efficient"

"Your technician was very personable and knowledgeable on the service he as doing."

"Arrived on time. Polite. Quickly worked."

"Job done on time. The installation looked organized and tidy--no mess left on site."

"Easy to schedule with Dotsie, same day service, problem fixed"

"On time, polite and professional"

"Numerous appointment mix ups. In the end I never received the quote."

"on time and quick"

"Efficient and knowledgeable"

"I had tech at my house in less than an hour of making the call. Service was prompt and my AC was fixed quickly."

"Technician was very knowledgeable, answered all questions, and even talked me into purchasing an upgrade on my current unit. Also very neat, clean and polite. Salesman came on the following day to sell me the upgrade."

"Very courteous tech,,explained everything in detail"

"Great job"

"friendly guy, answered questions I had"

"Your rescheduling my appointment without confirmation on my part was annoying. The tech (Garett) was, As usual, excellent."

"Being an Advantage customer, I got very poor service from the office personnel. I had to wait two (2) days before a technician was sent to my home. I had another incident that same night and waited up all night for a technician. No technician and no phone call."

"Great job!!!"

"Scheduling was excellent. Service was excellent as well as consult on additional problems"

"John was efficient and professional."

"he was quiet and thorough"

"service person was terrific, but office person didn't send email receipt. So i called and was told to check junk mail; I did check both in box and junk mail, not there. still do have a receipt."

"Falso declined to take an easy job that would help a 71 year old senior"

"The Tech was very Professional."

"Knowledgeable"

"All went well when the technician arrived. Had to wait for the technician to arrive."

"everyone was very nice had no problem answering all my questions. All the mess and things were also cleaned up and put back when they left, made me very Happy did not expect it."

"She was very professional."

"Just prior to today's visit, my AC was working just fine. I just turned it off this AM since we only run it in the evening. The technician claims that the motor blower was not coming on and that the power board was sending 28v to the blower motor. Asking 286 plus tax for the repair. This setup is only a few years old, so why is this happening already? I've always had routine maintenance done. Now my wife is telling me that when she turns it on, no air is coming out at all."

"After years of great service by your technicians, I was very disappointed with the installation team. They "borrowed" a chair from my garage without asking and did not return it to the garage. A large hole was made in the ceiling of the utility room and I wasn't informed that would happen. They were here all day, until after 4:30 and didn't explain the thermostat, just handed me the booklet. The tarp they used on the floor was very dirty, should have been shook out before using. Now, my house is not immaculate by any means but they left a lot of debris. Also, when my daughter asked about using the humidifier they acted a little put out. I understand that part of the day included waiting for the furnace to be delivered. In my opinion, if the equipment was not readily available, the appointment should have been rescheduled."

"Nicole immediately found our problem."

"Nicole was fast and did a great job!"

"She was very helpful. She talk to the crew that was putting in my new air condition. Im handicap so I couldnt go outside and tell them just how I wanted it install. Very nice lady."

"The man came in, took the door off my furnace, looked in, walked outside,looked at the unit, came back in and said, - "There's leak, not sure where. We will have to bring in a leak expert. Plus, they don't make your freon anymore so that will cost you $300 per pound - you're looking at a $3000 job - just get a new unit." I called for a second opinion - BAS came in, put in some sealant, got me recycled freon and I was good to go in 30 minutes."

"Samual was courteous, friendly. He went to right to work completing the job."

"Estimate appt. very well handled. Actual cleaning by tech equally well handled. I always use your company for our AC/HTG needs and have always been very satisfied."

"On time. Very efficient."

"Never diagnosed the problem! Stated no issues when obviously theres a reason my AC is running day!"

"We were treated respectfully and all pertinent questions were courteously answered by Sean. Great job to detail and did the proper maintenance - helping to keep our system(s) working properly for many years."

"Tech was courteous and professional. He appeared tp do a thorough job."

"Tech was very knowledgeable, professional and personable."

"service was very good and professional"

"Professional. Explained everything. friendly."

"Tech was here Wed. Said old gave estimate Thur Fri at latest. Nothing has been received"

"Technician was courteous and respectful. Did great job."

"The Tech was very knowledgeable and did his job very well and respectful"

"Never called back with quote for Goodman unit"

"Sean was knowledgeable, professional and considerate."

"prompt, professional and knew what he was doing."

"Lots of info explained"

"The tech was very through"

"Tech was extremely professional and cordial."

"Your prices are outrageous"

"Alex was very thorough and he also managed to install my new wider air filters in the filter compartment."

"Informative, knew products, explained in a way that was easy to understand."

"Samuel was here right on time and completed the work in a timely manner."

"Very courteous and informative"

"Shaw as able to connect my thermostat to my wifi so that the outside temps were accurate. Sadly it was never done when it was installed."

"Good service"

"Tech was very personable and seemed thorough"

"Good information"

"The sales tech Nathan was very knowledgable in the products and John performed the necessary maintenance work needed on the A/C system with no problems."

"He was pleasant, helpful, etc. in explaining what was being done and why. Was not pushy or just trying to sell a product."

"The tech was very professional and courteous. Service was performed in a timely manner."

"He did thje jobrequired,"

"Everything was fixed that needed to be done to my satisfaction"

"Excellent service and excellent tech."

"As always the Customer Service Rep, Garrett, did a great job and answered all my questions regarding our system."