Falso Service Experts Reviews

"He got the dead mouse out of the vent."

"The tech was very polite and professional"

"I am always satisfied with this tech he is friendly and always explains what he is doing"

"nicole was very professsional and thorough. Also was great with our dog!"

"Professional, courteous, knowledgeable, respectful, and efficient."

"Clear explanation as to problem and solution. On time"

"on time-courteous-explained the visit"

"Technician explained what the problem may be with my boiler and how it could be repaired."

"James was very professional and answered all my questions"

"Team was on time,efficient and pleasent"

"Good Communication"

"out standing"

"Polite, on time, let me know just what they were doing and why."

"The technicians were both extremely professional, knowledgeable and friendly. The issue was resolved quickly once the part was received."

"Great work preformed in a timely fashion."

"Punctual, professsional"

"They were very thorough"

"He was on time, went about his job very efficiently, pleasant to have in the house"

"I was told my furnace would need to be replaced and the issue was not addressed further"

"I was very satisfied with the tech and annual checkup on my cooling system, but the experience with the plumber tech was less satisfying. The tech found two reasons for the plumber to come. When the plumber arrived, both reasons were very quickly fixed- and fortunately cost only about 1/3 of the projected amount. Not sure I will use the plumber service again."

"Sales rep was great answered all questions"

"James gave us excellent service and advice."

"Nicole was very friendly and knowledgeable. She went beyond expectations looking up our contract regarding air filter cost. Very pleased with her interactions."

"Pretty good. The plumbing survey would rate a 9, the hvac service a 5. Second service in a row where i asked to have the air filter changed. Both times they said it did not need it. The filter is two years old. I changed it today and it did need it. I know it is a pain to change this filter, but if it is not something they will do, simply state that. Do not say it is ok."

"Craig explained the job he was going to do and accomplished it capably. He was helpful and friendly."

"He was very thorough."

"They were very knowledgeable about everything and I didt feel like they were rushing just to get the job done. The plumber told me what to buy at the store for the replacement of my bathroom fixtures."

"I couldn't be more satisfied with the services provided by Falso Service Experts in Syracuse, N.Y. My first communication was with Jessica, who coordinated scheduling the initial estimate, and subsequent appointment to resolve a plumbing problem. In addition to doing the estimate, Bill D. also completed the job efficiently and professionally. He was extremely knowledgeable, personable and answered all questions in a polite and respectful manner. I would strongly recommend this business, and encourage anyone who needs plumbing work request that Bill complete the job."

"They are polite and knowligible."

"Great service"

"Tech was very helpful and friendly"

"Tech quickly found the problem and fixed it."

"He took 2 seconds to look and already decided that he could not move forward without me getting stern with him"

"Very polite and understanding"

"Rhonda was prompt, personable, and knowledgeable. She was upfront about what she didn't know when I asked questions and got back to me with answers exceptionally fast. I am frankly disappointed that my insurance will not let me utilize your services."

"On time and nice guys"

"Very professional and courteous, he solved our problem."

"Very professional and respectful"

"Tech was thorough, on time, professional & courteous"

"Furnace was out on a cold night. Very prompt response to service call. Technician gave accurate time when he was going to arrive. Had everything assessed and fixed in less than 30 minutes. Only complaint is that an igniter costs $283!!"

"On time, tech is supervisor. Very knowledgeable."

"He was personable, knowledgeable and helpful."

"Very friendly and helpful."

"James was quick and to the point, but the price point is 2x-3x higher than two other companies we quoted out."

"Professional service top notch knowledge and efficiency. Kind, courteous"

"Friendly and efficient service"

"James was very thorough explaining what it covered and with rationales"

"Straight forward communication. Prompt service and adherence to appointment time."

"Technician Travis, very efficient, and pleasant. I had questions which he answered simply ( in terms I could understand) and completely."

"William was polite, truthful, very helpful, & not pushy., But we haven't had work done yet. Still deciding."

"Great service. Knowledgeable and personable technician."

"Travis was thorough and kept me informed about what he was doing"

"Courteous, professional,showed pictures before/after"

"Efficient, friendly, cleaned up."

"Great explanation of the work being done through out the service call. Also, was informative about maintenance plans and other services such as plumbing and duct cleaning. Personable and very knowledgeable technician."

"MY PROBLEM WAS TAKEN CARE OF QUICKLEY"

"Garrett was courteous and professional. He did the required furnace maintenance and offered suggestions to increase the home's energy efficiency."

"Very informative on what was being done, friendly."

"Craig was my life saver."

"Explained results. Professional and polite. Answered questions with patience."

"Garrett was on time, efficient, friendly, informative, and he performed the most comprehensive boiler cleaning/check that I've ever seen. Thank you, Garrett!"

"humidifier has been repaired but thermostat still continues to not register improved humidity"

"Rhonda Dudley was very professional, competent, friendly and helped us make a good decision on a replacement furnace. She helped me with the various rebates offered by the manufacturer and National Grid. Very satisfied. Cory and Lonnie are excellent technicians. Beautiful installation. Neat as a pin afterwards. Actively listened to my outdoor venting preferences and exceeded my expectations in terms of install, both in the basement and on the outside wall."

"Excellent service by professional, knowledgeable craftsmen."

"This was a late evening call on a blustery night and the wait time between call and arrival was only one hour. The technician, Jon found the problem immediately and fortunately had a new igniter in the company van. Jon was friendly and very professional. We are extremely happy with his work."

"Technician was knowledgeable and informative."

"Took the time to answer any questions I had and was very knowledgeable. Also, very personable and easy to talk to. Felt comfortable."

"Both technicians were thorough, knowledgeable, courteous, respectable and kind. These 2 were the best yet to service my home. Thank You for sending them...very much appreciated."

"Technician unable to open blocked sink. Referred me tonRoto-rooter, and they were able to remove blockage."

"Technician was prompt, answered questions, did work thoroughly"

"Sam was very kind and helpful. He answered all my questions"

"I have had this technician several times & shes knowledgeable & does a good job."

"Technician was prompt, polite & knowledgeable."

"Nicole was an excellent tech, told me what the issue was and everything that she was going to do to fix it."

"They were able to check on the furnace and assured us there was no problem."

"I thought he should have put in a new air filter"

"The technician was very friendly and knowledgeable of the equipment. He was on time right at 10."

"I was disappointed by the quote I received. Your quote was twice as high as the lowest quote I received and $1900 more than an equivalent Carrier furnace that I ultimately had installed."

"We had a lot of help and supports getting my boiler fixed. Starting with an emergency visit from Nicole On Sunday night Feb 16; to Dotsie working hard to get the parts we needed., to Travis and company coming out the day the parts were received to fix the boiler. Communication was outstanding and especially appreciated as I sat in an in heated house for several days. Thank your"

"Garrett was very thorough in his inspection of our boiler and explained everything he was working on to us."

"Clear information"

"Alex was very helpful about our problems with plumbing."

"he was very professional had all the right right answers and then some I would love for him to come back for future services"

"professional"

"After my initial call about no heat, Sam, the tech called me back shortly thereafter. He called again to say when he'd arrive and he was right on time. He was very professional & promptly fixed the problem with a positive attitude. Not everyone gets customer service right but I want you to know he is an asset to your company. Thank you."

"Technician was on time and very respectful."

"Unrepaired, recommended a new unit."

"Punctual, professional and honest. Also, years ago, when my previous furnace quit at night on the coldest day of the year, Falso answered the phone when the competition did not."

"when the service man got here he found nothing wrong.he checked further and founf the heat sensor was dirty.he cleaned it and it has been fine since.i have maintenance on my eqpt every six months shouldnt this heat sensor been cleaned at that time??"

"Friendly and courteous......competent.....felt comfortable having him still there when I had to take one of my geandchildren to emergency room with others still in the house."

"Nicole was very knowledgeable and helpful."

"The tech let us know he would be arriving at the end of the window of time scheduled. He used his shoe covers and was quick and courteous."

"Alexander was the furnace technician and Dave was the plumbing technician, obviously well trained, very respectful, answered all my questions, showed my how to replace batteries in thermostat, but did it for me"

"Technician took time to listen to my concern's and addressed them and answered all my questions..."

"treated very good and honest by tech.she also explained everything very clear"

"Requested the HVAC team based on a bad past experience with the plumbing team and that request was ignored. The plumbing team came to do the install of my water heater and left a mess behind and the quality of work was sloppy. Paperwork was also incorrect. Please note that most of my ratings below pertain to the plumbing team where applicable"

"Garrett David is a fine, fine face and representative of your company. He arrive promptly, and demonstrated more than the requisite expertise necessary to solve my problem. He is also quite gifted at communicating with Lape people who do not understand the technical aspects of heating and air-conditioning. I was very satisfied with his service and he was very professional and affable."

"Pleasant customer service call and the technician was timely, polite, and efficient."

"Excellent work, very professional. The issue is finally fixed correctly and I appreciate that."

"Your technician was very thorough in the examination of our furnace, described the part's function that he recommended be replaced, and answered some questions I had regarding the operation of the bacteria killing lamp in the unit."

"Very courteous and professional"

"The technician did what he was supposed to do."

"Nicole was very efficient and finished the tune-up quickly. She was on time and was very personable as well. She also said she could get me a humidifier filter for my Aprilaire 600 too."

"Both tech were very professionial and seem to know what they were doing."

"The gentleman was very professional , told me everything he was doing and then what he had done"

"Serviceman was clean and neat in appearance,polite and extremely knowledgeable. He had the problem solved in about 30 minutes."

"I was hoping that they would be here at the start of the assigned time , they came an hour later"

"Nicole was very cordial and professional. It was just a tune-up, and everything went well."

"Nicole was polite and efficient."

"Quick confirmation of my appointment request and excellent technician."

"Good service"

"The service was timely and efficient."

"Both techs seemed very thorough and were very friendly."

"Prompt service, polite, and explained everything."

"nicole was very thorough, took her time and was very professional"

"Punctual, courteous, professional"

"Cory and Lonnie installed our new furnace expertfully. Great job, guys!"

"Going without heat for 3 nights it was great to finally be warm."

"Alexander was here when he said he would be. Very polite and friendly. He was considerate and extremely thorough. I was very happy with his service."

"Quick clean and courteous"

"NICOLE is very informative, fast effective and a pleasure."

"I never award a 10 to anything"

"On time, worked efficient and answered questions"

"I was not dissatisfied with my tech. He was polite, kind, and very informative. I am just confused about the order of the process. The tech fixed my problem which was the flame sensor and then tested the CO2 in the flue which resulted in having my furnace shut down, due to very high levels of CO2 and a broken heat exchanger. I think that the CO2 testing should be first so that customers aren't paying needlessly. I paid $96 to have a sensor cleaned only to find out I need to replace the whole furnace. Had the CO been tested first it wouldn't have been necessary to clean and charge me for the sensor."

"I did not get a printed copy of recommendations or what service was provided"

"Very professional attitude and explained everything very well"

"...knowledgeable, excellent customer relations, prompt and thoroughly cleaned up when finished"

"Too expensive"

"Needed parts were not on the service vehicle. I believe they are very common. Took almost an hour to return with them"

"I have no complaints"

"The tech was very knowledgeable and friendly."

"technician nicely answered my questions and did a thorough job of servicing the furnace"

"Very knowledgeable. Helpful"

"Work was done well."

"The plumbing inspection (Alex) and furnace inspection (John) were done very professionally."

"Tech is efficient, knowledgable and friendly."

"He has been here before - and has always done a great job"

"This was the third visit by a tech to follow up on a humidifier problem on our 4 year old furnace. Humidity level never reaches 30% on the first floor. The first tech did nothing and said that the weather needed to get colder for humidifier to work properly. The second tech, a field supervisor, consulted with the factory and made some adjustments. There was a slight improvement in the humidity level, initially, but within a couple of days had returned to sub 30% level. The third tech made additional adjustments, replaced the humidifier pad (which had not been replaced since 2017 annual service call) but humidity since the last service call one week ago still does not exceed 30%."

"Service person was knowledgeable, skillful and appeared to do his job very professionally."

"Craig discovered a blockage in our gas line which was making our hot water heater to turn off."

"Technican did what he was apparently sent to do, which was just an inspection of the tankless water heater. No maintenance was done although he did recommend it be done."

"Truly shocked at the price."

"They brought someone to replace my furnace which was not what I wanted to do. They only wanted to replace the spare part when all it needed was to be tighted and oiled. This tells me they were not familiar with the furnace and were only looking to sell a full replacement or charge significant dollars to "repair" it."

"Both techs and representative were friendly and informative without being pushy"

"The technician showed up on time, understood that he was to diagnose why our heater had a banging noise and do routine maintenance, and did both."

"While the plumbing aspect was done very well, he knew NOTHING about the electrical work and tripped a GFI which shut off power to a large part of our house. He left exposed copper wire under the sink and just put a wire nut on that not even cutting it back to the insulation. Didn't disconnect the power at the switch so the wires were live. If you are going to work on electrical fixtures you should have a rudimentary knowledge of electricity. We had to get an electrician in on a weekend to repair the work he had done."

"Please send me the service report. stano@janitronicsinc.com I don't know what you did or what you found. Thanks, Stan Olender"

"Took care of the problem. Could have come a little earlier. Called at 7:30 and showed up at 1 but understandable"

"Technicians arrived on time, were courteous, performed the tasks efficiently, and answered our questions."

"He was efficient, knowledgeable, friendly,...explained all questions we asked."

"It was the best presentation and the most detailed."

"Timely service, polite and courteous technician."

"I was called when the service person was on the way. Then he promptly arrived and went to work. Told me everything looked great and explained my options for service coverage."

"There wasn't much they could do."

"The technician was very helpful he explained everything he was doing and was very professional"

"John the technician was great at explaining what he was doing and why important. I renewed my yearly maintenance agreement"

"Alexander was an extremely professional, knowledgeable and considerate technician. He made certain that all aspects of the repair work were explained and understood as well as answering any and all questions that I asked. He made sure that everything was 100% correct and approved by me. He is a fine representative for FALSO....I would/will definitely ask for him to work on any plumbing issues as well as recommend him to family, friends and neighbors."

"Tech was helpful with questions and remembered his last visit with questions regarding recommendations. Also suggested signing up for maintainence agreement to save money on present repair."

"The Service worker was good at their job,"

"The tech was very informative and patient. Explained everything that he was doing and gave really good advice."

"Prompt, thorough and efficient service"

"Prompt...Professional...Courteous...Informative"

"Technician was very helpful, answered our questions and did the service expertly and efficiently, without wasting time."

"Had to come back 4 times.Installed. the wrong brand, ended up re-installing a Mien on Bill's recommendation."

"The technician did a great job"

"The technition arrived promptly at the requested time. He was careful in his work and took time to answer any questions we had. He was very polite and efficient."

"I honestly feel as though I was on an episode of Punkd. It started with the technician driving up onto my lawn leaving a large rut, to him proceeding to unclog the drain and letting everything run onto the basement floor, then re-piping my sink utilizing some of the old piping which I told him was leaking but apparently enough Teflon tape fixes everything to finding The piece of pipe that was cut out in my crawlspace stuffed into the rafter in the crawlspace. Also as I was vacuuming the plastic filings that were left on my kitchen floor I noticed he had cut the pipe on our kitchen mat and the saw tore part of the mat last but not least my wife noticed the bathroom that was just cleaned by her and utilized by the technician before he left had pee on the floor!!!"

"Did a great job"

"This young man was on time and very polite."

"They were very professional and friendly. Also gave tips on maintenance."

"James was extremely professional, considerate and thorough. He explained all work he was doing and made certain that all of my questions or concerns were addressed and answered."

"Came early and was very efficient."

"The technician was prompt, and efficient."

"Tech was pleasant, fast, efficient and on time."

"He was very pleasant!"

"He was very good at his job"

"He was knowledgeable and could teach us!"

"pleasant, efficient"

"I called about 8:45 am with the problem of no heat. The office said it may take an about 2 hours to get a tech to my location. I thought that this was a very reasonable time frame but the office me back in about 45 min to say the tech could be at my place in 30 minutes. Incredible service the tech arrived with Ronda and we discussed service agreements along with the problems with my furnace. The tech was very helpful and knowledgeable. I opted to do the repair at this time. Both were very pleasant, knowledgeable and helpful. Congrats, on have a very good crew!"

"John was very professional and knowledgeable. He explained well a few problems with our furnace and potential problems if not fixed. Answered all my questions to my satisfaction."

"James described his findings in a way that was easy to understand."

"The technician was polite and knowledgeable."

"Both gentlemen- the one who serviced the furnace and the one who checked plumbing were both very professional. I received excellent information on what they found. I had overlooked the fact that Falso did plumbing and received estimates on work likely to be done."

"Great job. Tech was as good as could possibly be. One rating removed since he did not have a filter that fit our furnace this time."

"Service was done cleanly and very quickly"

"Had a minor problem with first repair, came early next morning and fixed it."

"Rhonda is the most erudite , Sophisticated, knowledgeable, compassionate, empathetic, Expert, approachable, and the finest representative your company could possibly have. I run a department and I wish I had 10 of her"

"Craig checked our hot water heater which has required 3 service calls since it was purchased on 6-25-18 because it turns off and doesn't provide hot water. Craig couldn't find any codes to help him diagnose the problem. He called Paul, the Operations Manager, who contacted Bradford-White, the manufacturer, to see if we can get a new hot water heater."

"Your tech was polite, profesional and if I were you I would try to find more of her. Your tech was superb, your pricing, not so much. Highest grades to her."

"They solved my problem promptly."

"Tech got down to business quickly and knew her stuff."

"Alexander was friendly, courteous, professional and provided me with a clear explanation of the condition of my furnace."

"Friendly, professional, expeditious"

"He was very thorough."

"Sam was efficient and answered all questions better than others before him"

"Efficient, not disruptive"

"everything went well from beginning to end."

"Excellent service"

"On time, very polite, efficient and informative."

"Very professional and friendly. Could tell that she was listening and trying hard to give me the best options available."

"Our furnace has never worked better after he serviced unit,,,not sure what he did but it puts out more heat. I am very satisfied. James is very good."

"Alexander was polite and knowledgeable."

"The person on the phone was able to quickly schedule me an appointment and find a price quote. Nicole came twice in one day and helped us understand the new thermostat and our system."

"Nicole did everything expertly - prompt, efficient, quite - and took care of replacing our furnace motor and checking on system all in a matter of something like 20 minutes. She was also very nice to talk to (mostly about my cat, lol) while we were finishing the paperwork. Also, the calls from Falso's about the appointment - I think 2 calls and one email - letting me know first the appointment and then an actual ETA, were professional and appreciated."

"Apparently the situation can not be improved."

"Both the estimator and technician were professional."

"This is the second time Alexander has been our technician and we were very pleased to see him. He has proven to be honest, thorough and very kind."

"Efficient and timelt"

"Quick and within time frame"

"Craig's attention to detail...taking time to answer our questions, even beyond the basic maintenance; as well as how fast he was able to accomplish the maintenance."

"Arrived on scheduled time, results of maintenance call well explained, professional service!!"

"Technician was kind soft spoken and very patient with my questions. Cant remember his name. So sorry"

"Every thing went well"

"I was very satisfied with Alexander's expertise and his explanation of what I need next for my furnace."

"He was efficient and did not waste time. I must trust what he did was properly done, of course."

"excellent explanation of the problem with furnace"

"They were very helpful to us when our furnace was not working."

"James was very polite and efficient and I really appreciated that he put protective covers on his shoes to come in given we have 30 people coming for Christmas. Please note that below I had to put NA to some of the questions as my husband generally arranges house maintenance and does the scheduling so I dont have direct knowledge of that process."

"Technician's service was thorough and informative."

"Easy communicator - as far as I have experienced he did his what was expected"

"Very informative, respectful and professional"

"The next time you send salesmen ( there were 2 "technicians" disguised ) as technicians will be the last time you will be in my home. I don't need to be subjected to scare tactics and poor service compared to many previous pm's."

"He was courteous, got the work done in short order, and didnt give me the speech about needing a new furnace soon!"

"Furnace runs great Your guys are great - professional, but like having good friends visit. Signed up for another year"

"The service provided by Nicole was very good. She explained what she was going to do, did it, and then explained what she did. My only complaint is that we were told that there would be a call prior to the appointment to let us know that the technician was on her way and that never happened."

"Took his time. Very thorough. Fixed a couple small things and pointed out potential issues."

"Seemed through and offered explanations and answers"

"As usual, Garret was great. Did everything that was needed and then some. He respects my house and is always polite. A good asset for Falso."

"Excellent service"

"Nicole is very thorough"

"Problems with the new Furnace seen to be one after another in a short period of time. Every call I placed was returned, The Tech were very professional and in the end ALL problems were fixed and resolved"

"It cost me 400 and he didnt t Do anything but take it apart and put it together no diagnosis"

"as always, on time, courteous, professional and neat"

"The technician did his work efficiently and effectively, and communicated clearly and completely."

"No one called to tell me the tech was on his way. My tech was very nice and willing to answer my questions. $200 for 20 minutes of tour companies time - ridiculous."

"Really personable and honest"

"Technicians came in and installed my hot water heater quickly. Explained what they were going to do."

"tech was prompt, knowledgeable, and respectful"

"John was very knowledgeable, polite, personable, and respectful. Explained what he was doing and responded to all my questions and made sure the system was operating before leaving"

"Efficient Polite Knowledge able"

"Service done in a timely and helpful way."

"John was very thorough and explained problems he found."

"Tech was on time and courteous"

"He was very helpful and explained what he was doing."

"On time, friendly, professional and does a good job."

"Very professional."

"Sam was knowledgeable and fast. He explained everything completely"

"He explained everything and was very knowledgeable and courteous."

"He knew what he was doing, was careful... doublechecked things... Advised that we replace the capacitator now , which we did. Trusted his work!"

"Timely, polite knowledgable service technician."

"the tech arrived in the stated time window. knowledgeable and fast"

"The technician did a thorough job performing maintenance on my boiler, and answered my many questions."

"he did his job and was efficient."

"Nicole was excellant"

"John did a very great job & is very personable workman. We had a nice talk."

"On time. Polite. Professional."

"Pleasant, Efficient,Knowledgeable"

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"The technician did a great job."

"There was confusion on the original order. I called and had the plumbing team come back. They did an excellent job completing the job. I am very satisfied"

"Your technician Garrett is very professional, courteous, very knowledgeable the Lennox system. If he suggests a maintenance, I follow his advice."

"Nicole was pleasant, professional, and answered all questions clearly."

"Sam was very thorough with his maintenance of my furnace. He was also conscientious as I had had work done in the basement that put dust everywhere so he vacuumed everything real good."

"Very professional and well trained guy.... on time and explained everything clearly."

"Jon and his associate were very friendly and professional."

"We have been fortunate enough to have the same technician for the past few visits. She is very knowledgeable, easy to talk to, and professional."

"the tech was very knowledgeable"

"The technician was very polite, professional and efficient. I also received a call letting me know that hed be arriving toward the later end of the 2 hour window and he did."

"The tech came in, went in the basement and checked out our furnace, cleaned it. Did what he had to do, said everything was fine and left."

"Friendly and thorough"

"Technician is very courteous, pleasant, efficient and knowledgeable."