Falso Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,729 Reviews
charles B.
syracuse, new york
suzanne Z.
n syracuse, new york
"He got the dead mouse out of the vent."
joyce E.
syracuse, new york
"The tech was very polite and professional"
charles M.
n syracuse, new york
"I am always satisfied with this tech he is friendly and always explains what he is doing"
mark D.
cazenovia, new york
"nicole was very professsional and thorough. Also was great with our dog!"
charles B.
jamesville, new york
"Professional, courteous, knowledgeable, respectful, and efficient."
sue R.
manlius, new york
"Clear explanation as to problem and solution. On time"
barbara S.
syracuse, new york
"on time-courteous-explained the visit"
betty T.
syracuse, new york
"Technician explained what the problem may be with my boiler and how it could be repaired."
janet W.
n syracuse, new york
mike K.
baldwinsville, new york
thomas M.
east syracuse, new york
"James was very professional and answered all my questions"
frank F.
dewitt, new york
"Team was on time,efficient and pleasent"
stanley K.
liverpool, new york
"Good Communication"
thomas F.
cicero, new york
meghan F.
syracuse, new york
richard A.
n syracuse, new york
bernard S.
syracuse, new york
"out standing"
charles C.
cazenovia, new york
barbara G.
syracuse, new york
"Polite, on time, let me know just what they were doing and why."
karen P.
camillus, new york
"The technicians were both extremely professional, knowledgeable and friendly. The issue was resolved quickly once the part was received."
justin B.
cicero, new york
"Great work preformed in a timely fashion."
pamela G.
cazenovia, new york
"Punctual, professsional"
melissa P.
liverpool, new york
alan K.
e syracuse, new york
"They were very thorough"
susan S.
syracuse, new york
"He was on time, went about his job very efficiently, pleasant to have in the house"
chris M.
jamesville, new york
thomas M.
marcellus, new york
"I was told my furnace would need to be replaced and the issue was not addressed further"
carol B.
fayetteville, new york
"I was very satisfied with the tech and annual checkup on my cooling system, but the experience with the plumber tech was less satisfying. The tech found two reasons for the plumber to come. When the plumber arrived, both reasons were very quickly fixed- and fortunately cost only about 1/3 of the projected amount. Not sure I will use the plumber service again."
heather W.
liverpool, new york
"Sales rep was great answered all questions"
william G.
east syracuse, new york
"James gave us excellent service and advice."
janice P.
brewerton, new york
"Nicole was very friendly and knowledgeable. She went beyond expectations looking up our contract regarding air filter cost. Very pleased with her interactions."
robert D.
e syracuse, new york
"Pretty good. The plumbing survey would rate a 9, the hvac service a 5. Second service in a row where i asked to have the air filter changed. Both times they said it did not need it. The filter is two years old. I changed it today and it did need it. I know it is a pain to change this filter, but if it is not something they will do, simply state that. Do not say it is ok."
frank S.
baldwinsville, new york
virginia A.
jamesville, new york
"Craig explained the job he was going to do and accomplished it capably. He was helpful and friendly."
cecilia G.
syracuse, new york
"He was very thorough."
carole G.
syracuse, new york
"They were very knowledgeable about everything and I didt feel like they were rushing just to get the job done. The plumber told me what to buy at the store for the replacement of my bathroom fixtures."
dana/sue B.
baldwinsville, new york
"I couldn't be more satisfied with the services provided by Falso Service Experts in Syracuse, N.Y. My first communication was with Jessica, who coordinated scheduling the initial estimate, and subsequent appointment to resolve a plumbing problem. In addition to doing the estimate, Bill D. also completed the job efficiently and professionally. He was extremely knowledgeable, personable and answered all questions in a polite and respectful manner. I would strongly recommend this business, and encourage anyone who needs plumbing work request that Bill complete the job."
james M.
e syracuse, new york
"They are polite and knowligible."
timothy D.
n syracuse, new york
james H.
fayetteville, new york
linda W.
syracuse, new york
"Great service"
jessica A.
syracuse, new york
"Tech was very helpful and friendly"
rich C.
n syracuse, new york
"Tech quickly found the problem and fixed it."
linda W.
fayetteville, new york
"He took 2 seconds to look and already decided that he could not move forward without me getting stern with him"
jean M.
syracuse, new york
"Very polite and understanding"
robinson D.
cicero, new york
"Rhonda was prompt, personable, and knowledgeable. She was upfront about what she didn't know when I asked questions and got back to me with answers exceptionally fast. I am frankly disappointed that my insurance will not let me utilize your services."
jim S.
syracuse, new york
"On time and nice guys"
philip P.
liverpool, new york
julio V.
fayetteville, new york
mike L.
central square, new york
"Very professional and courteous, he solved our problem."
renee D.
syracuse, new york
"Very professional and respectful"
dave G.
baldwinsville, new york
"Tech was thorough, on time, professional & courteous"
michael L.
syracuse, new york
"Furnace was out on a cold night. Very prompt response to service call. Technician gave accurate time when he was going to arrive. Had everything assessed and fixed in less than 30 minutes. Only complaint is that an igniter costs $283!!"
david D.
fayetteville, new york
"On time, tech is supervisor. Very knowledgeable."
laura F.
fayetteville, new york
"He was personable, knowledgeable and helpful."
robert K.
liverpool, new york
"Very friendly and helpful."
amanda H.
baldwinsville, new york
"James was quick and to the point, but the price point is 2x-3x higher than two other companies we quoted out."
richard R.
syracuse, new york
"Professional service top notch knowledge and efficiency. Kind, courteous"
douglas F.
n syracuse, new york
ann C.
baldwinsville, new york
"Friendly and efficient service"
john W.
skaneateles, new york
andrea C.
fayetteville, new york
heather S.
liverpool, new york
"James was very thorough explaining what it covered and with rationales"
mark B.
syracuse, new york
julio V.
fayetteville, new york
"Straight forward communication. Prompt service and adherence to appointment time."
patricia G.
syracuse, new york
"Technician Travis, very efficient, and pleasant. I had questions which he answered simply ( in terms I could understand) and completely."
gordon J.
cicero, new york
"William was polite, truthful, very helpful, & not pushy., But we haven't had work done yet. Still deciding."
anthony A.
manlius, new york
"Great service. Knowledgeable and personable technician."
gary L.
jamesville, new york
"Travis was thorough and kept me informed about what he was doing"
tom G.
syracuse, new york
"Courteous, professional,showed pictures before/after"
peter S.
syracuse, new york
"Efficient, friendly, cleaned up."
ronald D.
clay, new york
"Great explanation of the work being done through out the service call. Also, was informative about maintenance plans and other services such as plumbing and duct cleaning. Personable and very knowledgeable technician."
kenneth sr S.
chittenango, new york
"MY PROBLEM WAS TAKEN CARE OF QUICKLEY"
george C.
syracuse, new york
"Garrett was courteous and professional. He did the required furnace maintenance and offered suggestions to increase the home's energy efficiency."
barbara G.
syracuse, new york
"Very informative on what was being done, friendly."
ursula K.
syracuse, new york
"Craig was my life saver."
theresa J.
syracuse, new york
"Explained results. Professional and polite. Answered questions with patience."
evan S.
manlius, new york
"Garrett was on time, efficient, friendly, informative, and he performed the most comprehensive boiler cleaning/check that I've ever seen. Thank you, Garrett!"
mary G.
skaneateles, new york
carolyn M.
syracuse, new york
sharon M.
manlius, new york
"humidifier has been repaired but thermostat still continues to not register improved humidity"
pamela R.
syracuse, new york
patrick G.
dewitt, new york
"Rhonda Dudley was very professional, competent, friendly and helped us make a good decision on a replacement furnace. She helped me with the various rebates offered by the manufacturer and National Grid. Very satisfied. Cory and Lonnie are excellent technicians. Beautiful installation. Neat as a pin afterwards. Actively listened to my outdoor venting preferences and exceeded my expectations in terms of install, both in the basement and on the outside wall."
john Y.
liverpool, new york
"Excellent service by professional, knowledgeable craftsmen."
tony B.
bridgeport, new york
"This was a late evening call on a blustery night and the wait time between call and arrival was only one hour. The technician, Jon found the problem immediately and fortunately had a new igniter in the company van. Jon was friendly and very professional. We are extremely happy with his work."
theresa L.
syracuse, new york
"Technician was knowledgeable and informative."
suzi G.
cazenovia, new york
"Took the time to answer any questions I had and was very knowledgeable. Also, very personable and easy to talk to. Felt comfortable."
glorious W.
e. syracuse, new york
"Both technicians were thorough, knowledgeable, courteous, respectable and kind. These 2 were the best yet to service my home. Thank You for sending them...very much appreciated."
joseph R.
cicero, new york
joel P.
syracuse, new york
"Technician unable to open blocked sink. Referred me tonRoto-rooter, and they were able to remove blockage."
robert B.
syracuse, new york
"Technician was prompt, answered questions, did work thoroughly"
barbara M.
syracuse, new york
"Sam was very kind and helpful. He answered all my questions"
cynthia V.
fayetteville, new york
"I have had this technician several times & shes knowledgeable & does a good job."
linda J.
baldwinsville, new york
"Technician was prompt, polite & knowledgeable."
carole S.
syracuse, new york
"Nicole was an excellent tech, told me what the issue was and everything that she was going to do to fix it."
robert B.
syracuse, new york
"They were able to check on the furnace and assured us there was no problem."
bertha R.
liverpool, new york
"I thought he should have put in a new air filter"
heather C.
liverpool, new york
"The technician was very friendly and knowledgeable of the equipment. He was on time right at 10."
mike S.
fayetteville, new york
"I was disappointed by the quote I received. Your quote was twice as high as the lowest quote I received and $1900 more than an equivalent Carrier furnace that I ultimately had installed."
keith C.
marcellus, new york
"We had a lot of help and supports getting my boiler fixed. Starting with an emergency visit from Nicole On Sunday night Feb 16; to Dotsie working hard to get the parts we needed., to Travis and company coming out the day the parts were received to fix the boiler. Communication was outstanding and especially appreciated as I sat in an in heated house for several days. Thank your"
mary rose R.
syracuse, new york
"Garrett was very thorough in his inspection of our boiler and explained everything he was working on to us."
otto F.
syracuse, new york
"Clear information"
frederick L.
camillus, new york
"Alex was very helpful about our problems with plumbing."
floyd R.
camillus, new york
"he was very professional had all the right right answers and then some I would love for him to come back for future services"
karen F.
syracuse, new york
"professional"
liza A.
cazenovia, new york
"After my initial call about no heat, Sam, the tech called me back shortly thereafter. He called again to say when he'd arrive and he was right on time. He was very professional & promptly fixed the problem with a positive attitude. Not everyone gets customer service right but I want you to know he is an asset to your company. Thank you."
jackie S.
n syracuse, new york
"Technician was on time and very respectful."
jim S.
syracuse, new york
"Unrepaired, recommended a new unit."
eric J.
syracuse, new york
"Punctual, professional and honest. Also, years ago, when my previous furnace quit at night on the coldest day of the year, Falso answered the phone when the competition did not."
margaret W.
n syracuse, new york
joseph S.
liverpool, new york
"when the service man got here he found nothing wrong.he checked further and founf the heat sensor was dirty.he cleaned it and it has been fine since.i have maintenance on my eqpt every six months shouldnt this heat sensor been cleaned at that time??"
carolyn G.
syracuse, new york
"Friendly and courteous......competent.....felt comfortable having him still there when I had to take one of my geandchildren to emergency room with others still in the house."
mary M.
fayettville, new york
"Nicole was very knowledgeable and helpful."
norma D.
bridgeport, new york
edward T.
camillus, new york
"The tech let us know he would be arriving at the end of the window of time scheduled. He used his shoe covers and was quick and courteous."
bonnie B.
east syracuse, new york
"Alexander was the furnace technician and Dave was the plumbing technician, obviously well trained, very respectful, answered all my questions, showed my how to replace batteries in thermostat, but did it for me"
nikki B.
skaneateles falls, new york
"Technician took time to listen to my concern's and addressed them and answered all my questions..."
john E.
north stracuse, new york
"treated very good and honest by tech.she also explained everything very clear"
paul M.
syracuse, new york
"Requested the HVAC team based on a bad past experience with the plumbing team and that request was ignored. The plumbing team came to do the install of my water heater and left a mess behind and the quality of work was sloppy. Paperwork was also incorrect. Please note that most of my ratings below pertain to the plumbing team where applicable"
richard R.
syracuse, new york
"Garrett David is a fine, fine face and representative of your company. He arrive promptly, and demonstrated more than the requisite expertise necessary to solve my problem. He is also quite gifted at communicating with Lape people who do not understand the technical aspects of heating and air-conditioning. I was very satisfied with his service and he was very professional and affable."
julia R.
syracuse, new york
lee S.
east syracuse, new york
"Pleasant customer service call and the technician was timely, polite, and efficient."
john A.
cicero, new york
"Excellent work, very professional. The issue is finally fixed correctly and I appreciate that."
john C.
east syracuse, new york
"Your technician was very thorough in the examination of our furnace, described the part's function that he recommended be replaced, and answered some questions I had regarding the operation of the bacteria killing lamp in the unit."
barbara S.
east syracuse, new york
linda K.
cicero, new york
micheal L.
baldwinsville, new york
eric L.
manlius, new york
christine B.
liverpool, new york
"Very courteous and professional"
fernando L.
east syracuse, new york
"The technician did what he was supposed to do."
emmett M.
fayetteville, new york
"Nicole was very efficient and finished the tune-up quickly. She was on time and was very personable as well. She also said she could get me a humidifier filter for my Aprilaire 600 too."
bill M.
bridgeport, new york
"Both tech were very professionial and seem to know what they were doing."
terri H.
cicero, new york
"The gentleman was very professional , told me everything he was doing and then what he had done"
ed M.
syracuse, new york
david R.
n syracuse, new york
"Serviceman was clean and neat in appearance,polite and extremely knowledgeable. He had the problem solved in about 30 minutes."
alan K.
e syracuse, new york
"I was hoping that they would be here at the start of the assigned time , they came an hour later"
eric N.
liverpool, new york
"Nicole was very cordial and professional. It was just a tune-up, and everything went well."
stephen P.
liverpool, new york
"Nicole was polite and efficient."
george M.
manlius, new york
"Quick confirmation of my appointment request and excellent technician."
tiffany M.
syracuse, new york
"Good service"
mary odai O.
liverpool, new york
james C.
liverpool, new york
rosario M.
camillus, new york
"The service was timely and efficient."
deborah W.
solvay, new york
"Both techs seemed very thorough and were very friendly."
jean R.
liverpool, new york
"Prompt service, polite, and explained everything."
chuck S.
jamesville, new york
"nicole was very thorough, took her time and was very professional"
dan M.
cicero, new york
karen C.
manlius, new york
"Punctual, courteous, professional"
susan R.
bridgeport, new york
maureen M.
dewitt, new york
patrick G.
dewitt, new york
"Cory and Lonnie installed our new furnace expertfully. Great job, guys!"
mary P.
syracuse, new york
"Going without heat for 3 nights it was great to finally be warm."
echo S.
clay, new york
"Alexander was here when he said he would be. Very polite and friendly. He was considerate and extremely thorough. I was very happy with his service."
scott M.
liverpool, new york
"Quick clean and courteous"
joan K.
fayetteville, new york
"NICOLE is very informative, fast effective and a pleasure."
avard R.
camillus, new york
"I never award a 10 to anything"
david A.
baldwinsville, new york
"On time, worked efficient and answered questions"
lucianna D.
syracuse, new york
"I was not dissatisfied with my tech. He was polite, kind, and very informative. I am just confused about the order of the process. The tech fixed my problem which was the flame sensor and then tested the CO2 in the flue which resulted in having my furnace shut down, due to very high levels of CO2 and a broken heat exchanger. I think that the CO2 testing should be first so that customers aren't paying needlessly. I paid $96 to have a sensor cleaned only to find out I need to replace the whole furnace. Had the CO been tested first it wouldn't have been necessary to clean and charge me for the sensor."
della B.
liverpool, new york
tony P.
syracuse, new york
"I did not get a printed copy of recommendations or what service was provided"
ronda D.
central square, new york
"Very professional attitude and explained everything very well"
robert R.
manlius, new york
"...knowledgeable, excellent customer relations, prompt and thoroughly cleaned up when finished"
stanley S.
brewerton, new york
"Too expensive"
joel F.
syracuse, new york
"Needed parts were not on the service vehicle. I believe they are very common. Took almost an hour to return with them"
kimberly D.
liverpoole, new york
"I have no complaints"
john S.
marcellus, new york
"The tech was very knowledgeable and friendly."
alice S.
cicero, new york
frank M.
syracuse, new york
"technician nicely answered my questions and did a thorough job of servicing the furnace"
roger C.
liverpool, new york
"Very knowledgeable. Helpful"
michelle B.
fayetteville, new york
terry K.
manlius, new york
"Work was done well."
sharon S.
fayetteville, new york
"The plumbing inspection (Alex) and furnace inspection (John) were done very professionally."
wesley W.
fayetteville, new york
"Tech is efficient, knowledgable and friendly."
ruth B.
camillus, new york
"He has been here before - and has always done a great job"
sharon M.
manlius, new york
"This was the third visit by a tech to follow up on a humidifier problem on our 4 year old furnace. Humidity level never reaches 30% on the first floor. The first tech did nothing and said that the weather needed to get colder for humidifier to work properly. The second tech, a field supervisor, consulted with the factory and made some adjustments. There was a slight improvement in the humidity level, initially, but within a couple of days had returned to sub 30% level. The third tech made additional adjustments, replaced the humidifier pad (which had not been replaced since 2017 annual service call) but humidity since the last service call one week ago still does not exceed 30%."
richard M.
syracuse, new york
coy L.
syracuse, new york
"Service person was knowledgeable, skillful and appeared to do his job very professionally."
ken W.
liverpool, new york
don K.
liverpool, new york
"Craig discovered a blockage in our gas line which was making our hot water heater to turn off."
joe O.
baldwinsville, new york
"Technican did what he was apparently sent to do, which was just an inspection of the tankless water heater. No maintenance was done although he did recommend it be done."
annmarie F.
n syracuse, new york
"Truly shocked at the price."
ed C.
syracuse, new york
"They brought someone to replace my furnace which was not what I wanted to do. They only wanted to replace the spare part when all it needed was to be tighted and oiled. This tells me they were not familiar with the furnace and were only looking to sell a full replacement or charge significant dollars to "repair" it."
annemarie D.
syracuse, new york
"Both techs and representative were friendly and informative without being pushy"
tamora L.
syracuse, new york
"The technician showed up on time, understood that he was to diagnose why our heater had a banging noise and do routine maintenance, and did both."
gary B.
jamesville, new york
christina R.
syracuse, new york
john T.
liverpool, new york
"While the plumbing aspect was done very well, he knew NOTHING about the electrical work and tripped a GFI which shut off power to a large part of our house. He left exposed copper wire under the sink and just put a wire nut on that not even cutting it back to the insulation. Didn't disconnect the power at the switch so the wires were live. If you are going to work on electrical fixtures you should have a rudimentary knowledge of electricity. We had to get an electrician in on a weekend to repair the work he had done."
janitronics I.
liverpool, new york
"Please send me the service report. stano@janitronicsinc.com I don't know what you did or what you found. Thanks, Stan Olender"
bill C.
fayetteville, new york
"Took care of the problem. Could have come a little earlier. Called at 7:30 and showed up at 1 but understandable"
joanne angelo A.
syracuse, new york
robert O.
syracuse, new york
"Technicians arrived on time, were courteous, performed the tasks efficiently, and answered our questions."
carole K.
jamesville, new york
"He was efficient, knowledgeable, friendly,...explained all questions we asked."
aj K.
fayetteville, new york
"It was the best presentation and the most detailed."
melvin F.
syracuse, new york
dr changlai C.
manlius, new york
mike R.
minoa, new york
michael C.
syracuse, new york
"Timely service, polite and courteous technician."
sandy C.
syracuse, new york
"I was called when the service person was on the way. Then he promptly arrived and went to work. Told me everything looked great and explained my options for service coverage."
merrill H.
east syracuse, new york
bebe D.
dewitt, new york
michael W.
minoa, new york
"There wasn't much they could do."
slav M.
manlius, new york
ralph M.
baldwinsville, new york
"The technician was very helpful he explained everything he was doing and was very professional"
mary J.
north syracuse, new york
"John the technician was great at explaining what he was doing and why important. I renewed my yearly maintenance agreement"
evelyn S.
dewitt, new york
"Alexander was an extremely professional, knowledgeable and considerate technician. He made certain that all aspects of the repair work were explained and understood as well as answering any and all questions that I asked. He made sure that everything was 100% correct and approved by me. He is a fine representative for FALSO....I would/will definitely ask for him to work on any plumbing issues as well as recommend him to family, friends and neighbors."
laura B.
camillus, new york
"Tech was helpful with questions and remembered his last visit with questions regarding recommendations. Also suggested signing up for maintainence agreement to save money on present repair."
mike L.
central square, new york
tom S.
n syracuse, new york
michael B.
syracuse, new york
"The Service worker was good at their job,"
dwayne B.
dewitt, new york
"The tech was very informative and patient. Explained everything that he was doing and gave really good advice."
richard P.
chittenango, new york
dan S.
syracuse, new york
"Prompt, thorough and efficient service"
betsy C.
syracuse, new york
anne K.
fayetteville, new york
"Prompt...Professional...Courteous...Informative"
diane S.
camillus, new york
kenneth S.
fayetteville, new york
david L.
fayetteville, new york
chris D.
jamesville, new york
"Technician was very helpful, answered our questions and did the service expertly and efficiently, without wasting time."
mike F.
e syracuse, new york
"Had to come back 4 times.Installed. the wrong brand, ended up re-installing a Mien on Bill's recommendation."
larry E.
north syracuse, new york
"The technician did a great job"
kerryanna K.
fayetteville, new york
charles S.
east syracuse, new york
"The technition arrived promptly at the requested time. He was careful in his work and took time to answer any questions we had. He was very polite and efficient."
ted S.
camillus, new york
"I honestly feel as though I was on an episode of Punkd. It started with the technician driving up onto my lawn leaving a large rut, to him proceeding to unclog the drain and letting everything run onto the basement floor, then re-piping my sink utilizing some of the old piping which I told him was leaking but apparently enough Teflon tape fixes everything to finding The piece of pipe that was cut out in my crawlspace stuffed into the rafter in the crawlspace. Also as I was vacuuming the plastic filings that were left on my kitchen floor I noticed he had cut the pipe on our kitchen mat and the saw tore part of the mat last but not least my wife noticed the bathroom that was just cleaned by her and utilized by the technician before he left had pee on the floor!!!"
jean M.
syracuse, new york
"Did a great job"
deborah B.
fayetteville, new york
"This young man was on time and very polite."
joe S.
clay, new york
"They were very professional and friendly. Also gave tips on maintenance."
lee S.
dewitt, new york
"James was extremely professional, considerate and thorough. He explained all work he was doing and made certain that all of my questions or concerns were addressed and answered."
karen B.
fayetteville, new york
"Came early and was very efficient."
michael N.
syracuse, new york
"The technician was prompt, and efficient."
diane S.
camillus, new york
steve K.
minoa, new york
glenn M.
baldwinsville, new york
peggy F.
syracuse, new york
"Tech was pleasant, fast, efficient and on time."
terry D.
syracuse, new york
dr grassl G.
manlius, new york
gary G.
liverpool, new york
linda W.
brewerton, new york
"He was very pleasant!"
george C.
liverpool, new york
"He was very good at his job"
james F.
e syracuse, new york
patricia S.
e syracuse, new york
"He was knowledgeable and could teach us!"
bill C.
fayetteville, new york
"pleasant, efficient"
michael F.
syracuse, new york
"I called about 8:45 am with the problem of no heat. The office said it may take an about 2 hours to get a tech to my location. I thought that this was a very reasonable time frame but the office me back in about 45 min to say the tech could be at my place in 30 minutes. Incredible service the tech arrived with Ronda and we discussed service agreements along with the problems with my furnace. The tech was very helpful and knowledgeable. I opted to do the repair at this time. Both were very pleasant, knowledgeable and helpful. Congrats, on have a very good crew!"
susan R.
syracuse, new york
"John was very professional and knowledgeable. He explained well a few problems with our furnace and potential problems if not fixed. Answered all my questions to my satisfaction."
patrick G.
dewitt, new york
"James described his findings in a way that was easy to understand."
gail T.
syracuse, new york
"The technician was polite and knowledgeable."
patrick D.
cicero, new york
"Both gentlemen- the one who serviced the furnace and the one who checked plumbing were both very professional. I received excellent information on what they found. I had overlooked the fact that Falso did plumbing and received estimates on work likely to be done."
mark A.
north syracuse, new york
"Great job. Tech was as good as could possibly be. One rating removed since he did not have a filter that fit our furnace this time."
shelley T.
clay, new york
donna H.
liverpool, new york
"Service was done cleanly and very quickly"
pat R.
syracuse, new york
"Had a minor problem with first repair, came early next morning and fixed it."
jon H.
liverpool, new york
dan S.
syracuse, new york
richard R.
syracuse, new york
"Rhonda is the most erudite , Sophisticated, knowledgeable, compassionate, empathetic, Expert, approachable, and the finest representative your company could possibly have. I run a department and I wish I had 10 of her"
don K.
liverpool, new york
"Craig checked our hot water heater which has required 3 service calls since it was purchased on 6-25-18 because it turns off and doesn't provide hot water. Craig couldn't find any codes to help him diagnose the problem. He called Paul, the Operations Manager, who contacted Bradford-White, the manufacturer, to see if we can get a new hot water heater."
peter E.
manlius, new york
"Your tech was polite, profesional and if I were you I would try to find more of her. Your tech was superb, your pricing, not so much. Highest grades to her."
donald M.
manlius, new york
"They solved my problem promptly."
jeff K.
manlius, new york
"Tech got down to business quickly and knew her stuff."
robert B.
baldwinsville, new york
"Alexander was friendly, courteous, professional and provided me with a clear explanation of the condition of my furnace."
mary C.
fayetteville, new york
"Friendly, professional, expeditious"
robert B.
syracuse, new york
"He was very thorough."
karen S.
baldwinsville, new york
"Sam was efficient and answered all questions better than others before him"
patrick M.
syracuse, new york
"Efficient, not disruptive"
steve jamieson J.
east syracuse, new york
"everything went well from beginning to end."
robert P.
syracuse, new york
richard N.
syracuse, new york
ann O.
marcellus, new york
john C.
manlius, new york
"Excellent service"
paul G.
liverpool, new york
carol D.
manlius, new york
"On time, very polite, efficient and informative."
stephen D.
cato, new york
"Very professional and friendly. Could tell that she was listening and trying hard to give me the best options available."
kathleen G.
fayetteville, new york
"Our furnace has never worked better after he serviced unit,,,not sure what he did but it puts out more heat. I am very satisfied. James is very good."
joanne S.
camillus, new york
"Alexander was polite and knowledgeable."
julia S.
fayetteville, new york
"The person on the phone was able to quickly schedule me an appointment and find a price quote. Nicole came twice in one day and helped us understand the new thermostat and our system."
jacob L.
e syracuse, new york
sandra P.
syracuse, new york
"Nicole did everything expertly - prompt, efficient, quite - and took care of replacing our furnace motor and checking on system all in a matter of something like 20 minutes. She was also very nice to talk to (mostly about my cat, lol) while we were finishing the paperwork. Also, the calls from Falso's about the appointment - I think 2 calls and one email - letting me know first the appointment and then an actual ETA, were professional and appreciated."
scott M.
jamesville, new york
"Apparently the situation can not be improved."
stephen D.
cato, new york
"Both the estimator and technician were professional."
bridget P.
liverpool, new york
cindy S.
syracuse, new york
bill G.
chittenango, new york
"This is the second time Alexander has been our technician and we were very pleased to see him. He has proven to be honest, thorough and very kind."
robert H.
liverpool, new york
james C.
fayetteville, new york
"Efficient and timelt"
lennie T.
syracuse, new york
"Quick and within time frame"
pam F.
fayetteville, new york
richard C.
liverpool, new york
"Craig's attention to detail...taking time to answer our questions, even beyond the basic maintenance; as well as how fast he was able to accomplish the maintenance."
dianne C.
baldwinsville, new york
michael J.
liverpool, new york
"Arrived on scheduled time, results of maintenance call well explained, professional service!!"
rachel R.
cicero, new york
"Technician was kind soft spoken and very patient with my questions. Cant remember his name. So sorry"
terry D.
syracuse, new york
"Every thing went well"
sandra B.
cicero, new york
jennifer Z.
syracuse, new york
jackie C.
syracuse, new york
"I was very satisfied with Alexander's expertise and his explanation of what I need next for my furnace."
tsutomu N.
syracuse, new york
"He was efficient and did not waste time. I must trust what he did was properly done, of course."
dr grassl G.
manlius, new york
"excellent explanation of the problem with furnace"
robert P.
liverpool, new york
"They were very helpful to us when our furnace was not working."
bethany H.
syracuse, new york
"James was very polite and efficient and I really appreciated that he put protective covers on his shoes to come in given we have 30 people coming for Christmas. Please note that below I had to put NA to some of the questions as my husband generally arranges house maintenance and does the scheduling so I dont have direct knowledge of that process."
rudolf C.
syracuse, new york
"Technician's service was thorough and informative."
dave R.
east syracuse, new york
susan F.
syracuse, new york
"Easy communicator - as far as I have experienced he did his what was expected"
sarah E.
manlius, new york
sarah E.
cazenovia, new york
michelle H.
baldwinsville, new york
"Very informative, respectful and professional"
nancy W.
liverpool, new york
"The next time you send salesmen ( there were 2 "technicians" disguised ) as technicians will be the last time you will be in my home. I don't need to be subjected to scare tactics and poor service compared to many previous pm's."
susan S.
syracuse, new york
"He was courteous, got the work done in short order, and didnt give me the speech about needing a new furnace soon!"
marc J.
cicero, new york
"Furnace runs great Your guys are great - professional, but like having good friends visit. Signed up for another year"
charles B.
syracuse, new york
norman C.
jamesville, new york
"The service provided by Nicole was very good. She explained what she was going to do, did it, and then explained what she did. My only complaint is that we were told that there would be a call prior to the appointment to let us know that the technician was on her way and that never happened."
john T.
liverpool, new york
"Took his time. Very thorough. Fixed a couple small things and pointed out potential issues."
helen white W.
syracuse, new york
"Seemed through and offered explanations and answers"
john B.
syracuse, new york
robert S.
camillus, new york
"As usual, Garret was great. Did everything that was needed and then some. He respects my house and is always polite. A good asset for Falso."
ron L.
liverpool, new york
"Excellent service"
john M.
manlius, new york
"Nicole is very thorough"
brian P.
baldwinsville, new york
richard L.
liverpool, new york
"Problems with the new Furnace seen to be one after another in a short period of time. Every call I placed was returned, The Tech were very professional and in the end ALL problems were fixed and resolved"
jane T.
skaneateles, new york
nick D.
jamesville, new york
"It cost me 400 and he didnt t Do anything but take it apart and put it together no diagnosis"
katarina H.
syracuse, new york
walter B.
east syracuse, new york
"as always, on time, courteous, professional and neat"
tom D.
fayetteville, new york
peter T.
fayetteville, new york
"The technician did his work efficiently and effectively, and communicated clearly and completely."
tracy N.
syracuse, new york
"No one called to tell me the tech was on his way. My tech was very nice and willing to answer my questions. $200 for 20 minutes of tour companies time - ridiculous."
vanessa Y.
skaneateles, new york
"Really personable and honest"
john C.
chittenango, new york
"Technicians came in and installed my hot water heater quickly. Explained what they were going to do."
clark M.
fayetteville, new york
philip C.
e syracuse, new york
"tech was prompt, knowledgeable, and respectful"
robert C.
east syracuse, new york
gary M.
marietta, new york
"John was very knowledgeable, polite, personable, and respectful. Explained what he was doing and responded to all my questions and made sure the system was operating before leaving"
melissa S.
clay, new york
lucinda P.
fayetteville, new york
"Efficient Polite Knowledge able"
manny P.
weedsport, new york
"Service done in a timely and helpful way."
carol W.
n syracuse, new york
"John was very thorough and explained problems he found."
dave G.
baldwinsville, new york
"Tech was on time and courteous"
yvonne K.
auburn, new york
harry L.
n syracuse, new york
john F.
syracuse, new york
timothy ii I.
liverpool, new york
don R.
fayetteville, new york
richard W.
fayetteville, new york
christopher L.
syracuse, new york
"He was very helpful and explained what he was doing."
stephanie C.
liverpool, new york
kathy M.
fayetteville, new york
"On time, friendly, professional and does a good job."
ernest R.
skaneateles, new york
ralph V.
cicero, new york
"Very professional."
roger V.
cicero, new york
"Sam was knowledgeable and fast. He explained everything completely"
kathy C.
cicero, new york
"He explained everything and was very knowledgeable and courteous."
kathy K.
syracuse, new york
"He knew what he was doing, was careful... doublechecked things... Advised that we replace the capacitator now , which we did. Trusted his work!"
brian K.
minoa, new york
terry B.
east syracuse, new york
"Timely, polite knowledgable service technician."
eric H.
liverpool, new york
"the tech arrived in the stated time window. knowledgeable and fast"
patricia P.
e syracuse, new york
"The technician did a thorough job performing maintenance on my boiler, and answered my many questions."
joyce F.
syracuse, new york
"he did his job and was efficient."
stanley K.
liverpool, new york
dan O.
e syracuse, new york
kristine P.
syracuse, new york
daniel H.
bridgeport, new york
michelle B.
fayetteville, new york
"Nicole was excellant"
ed S.
syracuse, new york
"John did a very great job & is very personable workman. We had a nice talk."
mr norsen N.
kirkville, new york
richard N.
marcellus, new york
dave G.
manlius, new york
"On time. Polite. Professional."
barbara G.
syracuse, new york
barbara G.
syracuse, new york
janice B.
syracuse, new york
"Pleasant, Efficient,Knowledgeable"
robert B.
east syracuse, new york
"."
david M.
syracuse, new york
"The technician did a great job."
debra M.
syracuse, new york
"There was confusion on the original order. I called and had the plumbing team come back. They did an excellent job completing the job. I am very satisfied"
kathy G.
syracuse, new york
"Your technician Garrett is very professional, courteous, very knowledgeable the Lennox system. If he suggests a maintenance, I follow his advice."
jim B.
e syracuse, new york
"Nicole was pleasant, professional, and answered all questions clearly."
linda K.
cicero, new york
"Sam was very thorough with his maintenance of my furnace. He was also conscientious as I had had work done in the basement that put dust everywhere so he vacuumed everything real good."
mary W.
liverpool, new york
gerald F.
liverpool, new york
"Very professional and well trained guy.... on time and explained everything clearly."
tom M.
liverpool, new york
"Jon and his associate were very friendly and professional."
jennifer & kevin G.
fayetteville, new york
"We have been fortunate enough to have the same technician for the past few visits. She is very knowledgeable, easy to talk to, and professional."
richard P.
chittenango, new york
mary S.
jordan, new york
"the tech was very knowledgeable"
karen P.
camillus, new york
"The technician was very polite, professional and efficient. I also received a call letting me know that hed be arriving toward the later end of the 2 hour window and he did."
robert K.
bridgeport, new york
dorothy L.
syracuse, new york
"The tech came in, went in the basement and checked out our furnace, cleaned it. Did what he had to do, said everything was fine and left."
karen S.
cicero, new york
"Friendly and thorough"
suzanne I.
e syracuse, new york
"Technician is very courteous, pleasant, efficient and knowledgeable."
allyn C.
manlius, new york
"Tech was very knowledgeable and neat."
brenda F.
brewerton, new york
"On time, professional & friendly"
bruce C.
cicero, new york
michele K.
manlius, new york
"Technician was generally on-time, friendly, and seemed to do a thorough job of checking out HVAC equipment"
louis N.
liverpool, new york
"The tech was knowable and very professional He knew about gravity furnaces"
sara K.
baldwinsville, new york
"Very professional and informative!"