krishna H. baldwinsville, new york June 28, 2022 "The salesperson was very knowledgeable and professional along with the technicians!!"
lawrence P. north syracuse, new york June 27, 2022 "The tech was quick and knowledgeable and will to share that knowledge."
melissa C. minoa, new york June 26, 2022 "Was given the typical salesmen jargon of trying to up sell on everything instead of addressing the reason I called in the first place."
marion M. jamesville, new york June 26, 2022 "My problem was a very simple one that just required strength the right tool: joining two pipes together, and since I am 87 and too old and weak, I was unable to fix the problem. However, you provided same day service and was able to fix the problem immediately, so I would recommend your service with that proviso."
ryan M. syracuse, new york June 25, 2022 "Fast and efficient service. Great technicians and installers"
daniel P. chittenango, new york June 23, 2022 "tHE TECHNICIAN WAS very informative and took his time explaining things to me."
kate B. syracuse, new york June 23, 2022 "We have had a poor diagnosis, a visit that resulted in no repair because diagnosis was wrong, too many phone calls - just sort of a mess."
joan F. jamesville, new york June 23, 2022 "I've always been satisfied with your service and technicians."
nancy H. north syracuse, new york June 22, 2022 "Was on time and told me what and why things were looked at."
sally S. liverpool, new york June 22, 2022 "Both Steve and Tim were very personable, and answered all of my questions and concerns."
rosanna H. liverpool, new york June 21, 2022 "Your company came very quickly. You were respectful and professional."
roberta V. syracuse, new york June 21, 2022 "Quick response time yes . The plumber that came charging over four hundred dollars to change a wax seal was bad enough but then emptied his wet vac Al n my tub and left it."
brian D. liverpool, new york June 21, 2022 "Had an appt on 6/16/2022 from 4-6. I received 2 calls, 1 just before 6 and another after stating that the technician was running a little behind. It would have been nicer to know sooner. I finally had my appt and was told there would be a follow-up after technician spoke to Nick and the supervisor. 5 days later and I have heard nothing."
jody K. syracuse, new york June 21, 2022 "Everyone was great they had to come back a few times and they were great"
robert F. clay, new york June 19, 2022 "The two technicians recommended that I replace several parts totaling $1,400+. A second opinion from another company completely contradicted your technicians and there was nothing wrong with the AC system. Also, the technicians did not even bother to clean either of the coils, or remove leaves on the bottom of the outside unit. More time was spent by the technicians sitting outside in their cars after the visit than the service visit itself which only took about 10-15 minutes.."
craig B. manlius, new york June 18, 2022 "Appointment confusion and inability to reach local office by phone"
rosario M. camillus, new york June 17, 2022 "Plumber did not resolve my problem,hadn't seen this problerm before.Came in with dirty shoes.Used our towel to wipe wet floor instead of a cloth he should have had."
dexter F. syracuse, new york June 17, 2022 "have always received prompt,efficient service ans equitment"
brian S. liverpool, new york June 16, 2022 "Travis was great and being part of the Advantage plan I was able to have very fast service"
mary H. syracuse, new york June 16, 2022 "Customer service and service technicians are very courteous"
jeff V. camillus, new york June 15, 2022 "Service Rep didn't leave a report or email a report of findings like he said he would."
joseph A. manlius, new york June 15, 2022 "Josh and Rhonda were very thorough and explained the details in layman's terms. Very professional people!"
don F. liverpool, new york June 13, 2022 "Not impressed. Had to ask technician to go back and clean unit twice."
doris D. cicero, new york June 12, 2022 "I've been having Falso Service since 1993 and have always been very satisfied."
chris B. weedsport, new york June 11, 2022 "efficient and courteous, the servicemen are also very knowldegeable."
chris D. jamesville, new york June 10, 2022 "The tech was very friendly, explained everything that he was doing and how it affected the HVAC system."
marc J. cicero, new york June 10, 2022 "Quick efficient service. Timely arrivals. Complete satisfaction."
kim W. canastota, new york June 10, 2022 "The only thing i saw was and new employee trying to upsell for the company using psi numbers from a clip on device to a cell phone type device.Then there comment in the pdf about a cracked dryer was bull.Then asking me if I put the AC Refrigerant in when another company with a license put it in .Here for 10 minutes and trying to tell us something is restricted and might be the compressor is all and upsell taught by your management and company."
jeffery S. syracuse, new york June 09, 2022 "Techs have always been professional,respectful, friendly, and overall good representatives that Falso should be proud of..."
cindy K. solvay, new york June 09, 2022 "The tech recommended maintenance on my air conditioner but couldn't pro ide the service TWICE"
bryce H. syracuse, new york June 09, 2022 "We've always had good service from competent technicians."
john L. marcellus, new york June 09, 2022 "The email receipt was incomplete and never mentioned that they serviced the Air conditioning as well as the furnace. They told me they would provide me with a written estimate of what they were suggesting needed repair on the furnace. As of today I have received nothing on that."
pam J. liverpool, new york June 05, 2022 "They are always excellent and efficient and professional when I have had to call upon you guys"
brendan L. chittenango, new york June 05, 2022 "Great attitude, enjoys the profession and fantastic customer service. All this is a rarity nowadays. Well done!"
robert K. camillus, new york June 05, 2022 "I have received no follow-up regarding the leaking drip pan under the coil. This is the 2nd time with no promised follow-up."
cardell J. syracuse, new york June 04, 2022 "technicians were friendly, helpful and clearly explained the issued"
william P. syracuse, new york June 04, 2022 "Past issues and constant rescheduling of scheduled service"
jerry G. solvay, new york June 04, 2022 "Because I never looked myself and found out there was a power cord that was unplugged from the condensation line all he had to do was plug it in and I was charged $99"
sharon A. manlius, new york June 04, 2022 "The team is very courteous and will stay as long as it takes but my challenge is that we put in a brand new unit in February and each service call amounts in an 8 hour day."
sean M. cicero, new york June 03, 2022 "I've used falso a few times and generally had a good experience, but at this point not sure if I'll use you again, so I can't recommend you to a friend. My plumber, multiple times didn't have the parts he needed, showed up the first day without the parts he needed even though another falso tech was the one to request the appointment and told him what was wrong (HVAC tech noticed a leaking pipe and scheduled a call for a plumber). Told me he would be back next day to repair, was told by scheduling that was impossible. Then was told he'd pick up the parts the night before and arrive to my house in the morning. He arrived at my house on time, but was there less than a minute, told me he had to go get the parts, then was gone for an hour and a half. Then half way into the job he tells me he got the wrong sized parts and has to go back to get more parts. Then when he's "done" I asked him "did you check my gas line for leaks like I had also asked? And was part of the initial call?" "Oh... No I forgot". He then did, but the fact this was the third time I reminded him I found unprofessional. Then "ok, are you going to show me how to clean my tankless hot water heater like I setup with the call initially?". "Oh... No, I don't have the parts for that". I was told I'd have to reschedule. What do you guys keep in that van? Because it's clearly not spare parts or tools. Also, I had to wait extra time for this plumber specifically because I was told he was the only one who could flush my tankless system and he didn't even do it."
kelly E. syracuse, new york June 03, 2022 "The technician very professional knowledgeable gave awesome input value. Also help out another issue on site,As to issue solved Thanks"
stephen C. jamesville, new york June 03, 2022 "Falso has always provided prompt and quality service."
walter S. syracuse, new york June 01, 2022 "service plumber very knowledgable and curteous. Handled my frostfree valve replacement very quickly and made additional improvements. Gave me instructions to prevent any future failures to the frostfree valve."
roxy C. e syracuse, new york June 01, 2022 "I, being her cousin, made an appointment to have her dryer vent thoroughly cleaned. I drove a hundred miles to be in attendance for appointment confirmation #28-238468. When your person showed up an hour past the last promise of 5:00 PM, he informed me that he was only the sales rep."
shawn S. clay, new york May 29, 2022 "Excellent product, excellent customer service, always receive a call for our service reminder to schedule maintenance, get a call 15 min before service person shows up, always nice and professional when they come to do service."
gail S. e syracuse, new york May 28, 2022 "Service is timely, repair personnel are knowledgeable, skilled and courteous"
vicki H. weedsport, new york May 28, 2022 "Very satisfied with review of products/service and information. Discussed options. Staff were very knowledgeable."
mary rose R. syracuse, new york May 28, 2022 "They listened to our concerns and took the time to investigate."
nick M. manlius, new york May 27, 2022 "usually respond to problems quickly. but there was a delay this time. Pumber was told he needed to replace a sink hose. He did not have the hose charged me $71 and told me to order the hose. I hope there is not an additional charge for him to return to install the hose."
gerald L. baldwinsville, new york May 27, 2022 "It is easy to schedule an appointment and they accommodated my request for a specific technician. His name is Catlin DeLorenzo. He does excellent work and is honest and professional."
joseph M. syracuse, new york May 27, 2022 "The technician who responded was professional, but indicated that we would receive a quote to address a drainage issue....we never received the quote."
william F. syracuse, new york May 27, 2022 "I had a problem with a notice appearing on my thermostat. Justin a tech from Falso came and worked on our brand new system and checked everything a number of times. He was very professional."
stanley K. liverpool, new york May 27, 2022 "Excellent response to issue. Explained options to best correct the issue."
joan Y. liverpool, new york May 27, 2022 "Excellent service, professional knowledgeable technicians (Tim and Chip)."
paul C. cazenovia, new york May 27, 2022 "Chip was knowledgeable, professional and great to work with."
mike G. manlius, new york May 27, 2022 "Duct cleaning was poor (contact me for details) Plumbing quote of $600.00 very excessive. (work done for $109.00). Air conditioning service was excellent"
david S. fayetteville, new york May 26, 2022 "Advantage customer. Was supposed to have a service appointment for both ac and furnace. Tech was unaware at first and thought it was just for ax. Fortunately, he checked and found out it was for both. But not being aware, was disconcerting."
kelsey C. syracuse, new york May 26, 2022 "Extremely disappointed in the service provided. Technician damaged sink. Was not respectful of my home. Left a message on Monday to have a manager call me back and its now Thursday, and I still havent heard from anyone."
mark O. jamesville, new york May 26, 2022 "While I have always found the techs sent to our house as helpful and courteous, Josh went above and beyond the expected. Josh was courteous, patient, thorough and professional."
sandy B. marcellus, new york May 26, 2022 "Just question why AC service in past years took almost an hour and this year@20! Any insight?"
pathrik O. canastota, new york May 25, 2022 "One phone person told me one thing the other told me the opposite"
carole S. syracuse, new york May 24, 2022 "Falso has been my go to for all my plumbing and furnace/ac needs."
robert B. syracuse, new york May 24, 2022 "The plumbing guy, Catlin, did an excellent job. He explained everything as he was doing it."
john S. syracuse, new york May 24, 2022 "The A /C was hooked up wrong initially resulting in 2 service calls to correct."
joan L. syracuse, new york May 24, 2022 "Was able to book appointment within 2 days, They arrived right on time and were very professional."
richard C. n syracuse, new york May 24, 2022 "Since replacement of the TX(?) valve, I have had problems with loosing coolant. You had to come out and tighten connections on the valve one time because of coolant loose. Since then, I have still had to have coolant added. This has been costing me and the idea of paying for a leak test doesn't set well. Hopefully, I can make it through this summer without more coolant. I've been with your company a long time and have had good service."
talisha F. clay, new york May 23, 2022 "Very proficient and informative on what he was doing and Im grateful he was able to come out on a Sunday!!!"
patrick S. east syracuse, new york May 22, 2022 "Maintenance check was done within the window of time provided and completed in a timely manner."
dr. dracker D. liverpool, new york May 21, 2022 "It is now only five days after my "service" and there is again no hot water, there is water all over from the pop off valves. I paid almost $1,000, which was a gross overpayment. I will give them one more time to rectify this or I may cancel my home and business accounts."
william F. syracuse, new york May 21, 2022 "getting a notice on the thermostat saying it can not function as requested. Not happy at the price we paid. It should run perfect since it is barely a month old."
marylou M. syracuse, new york May 21, 2022 "I guess i thought I would receive a slip if information about the check-up verifying that someone was here. In the past, always got a read-out from tech's hand held computer."
matt D. brewerton, new york May 21, 2022 "Technician was very friendly and clean explained our options of various types of A/C"
robert W. liverpool, new york May 21, 2022 "The tech was very polite and explained everything that he was going to do"
ahmed ahmed A. syracuse, new york May 20, 2022 "A plumer name Tim came, looked arround & didn't stay long enough to evaluate & identify what need to be done. Then he left to report to company head office. I have been waiting to know if he is coming to do the job"
victoria B. liverpool, new york May 20, 2022 "I received a call saying that he would be at my house in 30 minutes. We waited over an hour and a half for them to arrive.We both work and had to leave work in order to meet them at our house. We didn't receive a call to say they were running late or anything. When the technicians came in they told my husband that the air conditioning system was installed all wrong, out of code, was a fire hazard, and needed alot of work to fix it. He asked who installed it, and when he discovered it was installed by Falso he totally changed his tune. It suddenly became fixable and everything was ok. That made both of us wonder if we should use Falso for our upcoming new furnace purchase."
cara S. phoenix, new york May 20, 2022 "You came out for a maintenance service on Weds and ended up breaking the a/c. Then you didn't make a point to fix it immediately. It is Friday and I haven't received a call that the part is in, although you promised to call Weds night, Thurs at the latest. I feel like your "service" is a sham."
timothy S. manlius, new york May 20, 2022 "tech was very good about explaining the ranges necessary for having a good working system & letting me know we were within those ranges"
kent L. jamesville, new york May 19, 2022 "Catlin was knowledgeable, thorough, and careful. He explained all options to us before he took any action. Although he had to cut a hole in our basement wall to solve the problem, he did it carefully and without a mess. He made sure we understood how the new system works before he left."
steve K. syracuse, new york May 19, 2022 "Good and informative sales team; excellent installation process and follow up."
robert M. clay, new york May 19, 2022 "The technicians were very good and knowledgeable. They answered all my questions.. They came around 11am and stayed till 4pm. I did not realize it would take that long....."
martin W. baldwinsville, new york May 19, 2022 "The service was performed in an extremely professional manner."
dr. dracker D. liverpool, new york May 18, 2022 "The repairs were far too costly for the services provided. It took to long for the servicemen to become familiar with the system. I would be happy to discuss the specifics with anyone"
steve S. camillus, new york May 17, 2022 "Very punctual, knowledgable, fast He was a pleasure to talk with"
scott M. manlius, new york May 17, 2022 "Our technician was very thorough and told me everything he did and was going to do. He was very efficient!"
sarah R. warners, new york May 17, 2022 "No one showed up. Friday was rescheduled for Sunday and no one showed. We were scheduled between 1-5 on Sunday."
bill A. manlius, new york May 16, 2022 "Great job by tech but too expensive for 25 min job. Will look elsewhre next year"
judy T. cicero, new york May 16, 2022 "Technician showed up without a mask, I had one on but he never put one on or offered. I did not go to the basement with him to see work performed so I can not rate this other than disconcern for customer."
alan K. e syracuse, new york May 14, 2022 "I had to have another technician come and finish the service on Friday"
brandon C. skaneateles, new york May 14, 2022 "i feel like i was taken advantage of. my wife was at home and the tech and sales person pressured her after learning we had an older furnace and water heater they saw dollar signs and pushed worst case scenarios until i was called and option left was to replace the equipment and spend more money."
edward P. syracuse, new york May 14, 2022 "aGENT WAS ON-TIME, WORE A MASK AND BOOTIES-USED ONE OF MY NEW FILTERS TO REPLACE THE OLD ONE IN THE FURNACE, DID A REALLY THOROUGH JOB OF CLEANING THE AIR CONDITIONING UNIT."
cecilia G. syracuse, new york May 13, 2022 "Because I am not sure how I am supposed to judge. I haven't started using my AC yet!"
bonnie P. east syracuse, new york May 13, 2022 "He was on time, explained all he was doing, invited and answered questions. Very personable"
donna F. syracuse, new york May 13, 2022 "The installers were on time and were ver efficient and professional"
pamela A. camillus, new york May 13, 2022 "Tech was SUPER friendly and accommodating despite being called out out on a Sunday evening (for which I felt terrible!!)."
tracey P. liverpool, new york May 12, 2022 "They got here when they said they would did a good job and left."
ray S. north syracuse, new york May 12, 2022 "Sam & Brandon Provided outstanding service and professional advice."
holly I. north syracuse, new york May 12, 2022 "Technician Alexander was very knowledgeable and took care of all questions!!"
roberta J. syracuse, new york May 11, 2022 "Sam was amazing - thorough, polite, very capable, a tremendous pleasure to deal with. Can't say enough. -- To be honest, we have had frustration and disappointment with Falso in the past - but tnot his time."
keith C. marcellus, new york May 10, 2022 "Atyus presented himself very well. He was courteous, professional, thorough, and worked efficiently."
jeff T. baldwinsville, new york May 08, 2022 "Given a window of 2-4 and never showed until approximately 4:15"
james V. dewitt, new york May 08, 2022 "service person worked very hard to fix the plumbing problem without adding additional expense / work."
edmund M. syracuse, new york May 06, 2022 "Appt time changed 3 times and your rep arrived 1/2 hour after the appt time. He apologized and did his job professionally."
a charles D. minoa, new york May 06, 2022 "Upon discovering a "potential" VERY serious problem with our current Lenox furnace, they immediately explained it thoroughly to my wife & I ( as to what we should or should not do) until their supervisor came to verify or not what/why the problem could exist. All this time, both techs explained everything to us regarding the furnace matter!"
francine C. liverpool, new york May 06, 2022 "I was disappointed that tech did not have a filter for me. I was told it would be delivered the next day between 8 and 10. I had to call late in the afternoon to see when the filter would be delivered. Disappointed that was given a time. Waited all day!!"
michelle A. liverpool, new york May 05, 2022 "The techinicianswere knowledgeable,courteous and professional. They completed the job with efficiency. I don't generally give 10's ofr anything."
reta/andy F. cicero, new york May 05, 2022 "So expensive cannot afford it. Older and can't do stairs well."
tony C. marcellus, new york May 04, 2022 "Technician was very polite and informative in my questions I had asked"
josephine B. camillus, new york May 04, 2022 "Great service and information on how to change the filter and which one to use. When he checked the outside unit, he removed the fencing around it and did not put it back. I had to do it and it was difficult for me. Never had issues with it in prior years."
mr reeves R. cicero, new york May 04, 2022 "communication about arrival appreciated; professional presence of both employees"
diane M. syracuse, new york May 04, 2022 "The service man answered a question for me unrelated to the job, very kind."
linda T. canastota, new york May 04, 2022 "If this is the first tech who came to my house? No happy at all. Lied to me about cleaning my AC unit outside. Was never done and it took another tech to come to my house to clean it. Even lied on the billing receipt. No longer welcome at my house."
linda S. e syracuse, new york May 04, 2022 "Sam (the tech) was very friendly and very knowledgeable. He fixed our humidifier and took care of the AC. Will request to have him come back in the fall. The plumber did a very throughout job too."
frank R. fayetteville, new york April 30, 2022 "You guys are always prompt, pressional, and honest. Of note: The house is sold to the Campbells as of 4-28-22. I left your information for them"
donna R. syracuse, new york April 29, 2022 "AC team was very good and found things that were not found by Dave the plumber for example the calcium around two pipes going to the hot water tank and the hot water tank itself. Dave provided us with a scribbled quote for pipes throughout the basement which we needed to go over since I could not read it nor was the price broken down. When I asked Dave on the hot water tank I was quoted $2200 off the top of his head. As I stated very please with team for AC but completely did-satisfied with Dave. Over $5000 is quite an expense particularly with the hot water tank and unavailability of detailed costs for everything else. So, this survey is based on the AC team not Dave who showed up unexpectedly at my door. Very unhappy with Dave."
phil W. syracuse, new york April 28, 2022 "The initial consult was great. However the follow up went as follows...1. I wad told to call to make a follow up appt which I immediately did, and we were scheduled the next day. 2. They never showed, so I called after waiting for 2 hours, they res heduled for today. 3. I waited two hours today and no one showed again after the reschedule, and they rescheduled AGAIN for tomorrow...I really..no they seriously need to step up and come when they say they will, I can't keep waiting around for unprofessional communications."
keith G. syracuse, new york April 26, 2022 "With all the things that went wrong, through no fault of yours, our guy stuck with us, was committed to getting us up and running as soon as was humanly (and bureaucratically) possible, and very apologetic about the entire situation...which wasn't even his fault. It was the fault of a 90-year-old house with 90-year-old plumbing. We want him back!"
bill P. auburn, new york April 26, 2022 "The two technicians that came did a great job checking out the a/c system outside. It was all broken down, parts tested to see if they were within specification, the unit was cleaned."
sharon C. syracuse, new york April 25, 2022 "Explained what they did and gave info about present A/C."
robert D. baldwinsville, new york April 25, 2022 "The falso team which included Corey combob and others did a great job. They did not create a mess, they installed a new boiler system and water heater and everything seems to be working fine. Corey took the time to explain to me all of the functionings of the boiler and it's parts as well as the water heater."
claudette G. fayetteville, new york April 24, 2022 "Garrett was wonderful and even checked some others things that I had questions about. Both Garrett and Nico who did my yearly AC service were a credit to your company."
patrick W. cicero, new york April 23, 2022 "Our technician, Catlin, was very helpful. He described the problem, took time to answer my questions, and discussed in detail the various options we have. This is the second time Catlin has helped us and I enjoy working with him."
jean W. north syracuse, new york April 22, 2022 "Had the air conditioner checked-haven't had to use it yet--assume it is in good working condition"
michelle E. baldwinsville, new york April 20, 2022 "Mr. Dahl was very quick and efficient and knew exactly what needed to be done."
cynthia N. liverpool, new york April 20, 2022 "the two that were at my home were both very easy to talk to and very helpfull"
bob C. liverpool, new york April 20, 2022 "Technician is very professional and did a great job testing everything."
brenda F. brewerton, new york April 20, 2022 "In December I was ready to cancel my contract with Falso, did not like the sales pitch, kind of like good cop bad cop, but this time Sam was fantastic, also Dirk. Reliable, friendly and honest! I will be requesting Sam in the future!!"
neil M. east syracuse, new york April 19, 2022 "The Falso rep was knowledgeable, professional, courteous and on time. However, the project quote was easily 2x the next highest estimate."
andrew M. syracuse, new york April 19, 2022 "Your tech worked approx 30 minutes....was in the basement for approx 5 minutes...replaced an air filter which I supplied ....spent the remaining minutes at the air conditioner...to state that I should replace the condenser...which he did show to me....he stated that beyond that I system was good to go....I"m not sure my system really is....He DID NOT make a believer out of me....During Falso"s previous visits....your techs spent much more time inspecting the equipment and were much more thorough explaining what might be beneficial....I've paid almost $200 for a visit I really DON'T feel good about....I feel like I have been taken advantage of......"
tom/gloria I. skaneateles, new york April 18, 2022 "I did not receive a phone call prior to arrival."
lou colaneri C. camillus, new york April 18, 2022 "Techs were polite, on time, thorough and efficient. Thank you for a good job!"
nicole M. nedrow, new york April 18, 2022 "The tech was great. Very friendly. Did a really nice job. He was an A+"
charles D. syracuse, new york April 17, 2022 "The plumber Tech inspection was wrong..got second opinion not all parts need replacement on toilet. paid $20.00 instead of $245.00 on a late Friday afternoon your heat and air conditioner Tech is grumpy he knows his job but he needs a happy pill"
gary M. marietta, new york April 15, 2022 "On time, professional, courteous, respectful of the premises, knowledgeable, and communicative"
john M. camillus, new york April 15, 2022 "Knowledgeable and personable technician. I appreciated being called with an approximate time of arrival and he arrived in the time given. The technician answered my questions and advised me of the way my lawn should be mowed around the unit. His advice was valuable to me."
richard & jean P. syracuse, new york April 13, 2022 "Falso has been here twice in the past week, once for repair, once to inspect the air conditioner. These fellows and gal presenting the water test, were polite, careful and acted like they knew exactly what to do."
robert J. n syracuse, new york April 12, 2022 "The technicians were knowledgeable and were able to answer questions that I had."
vastie D. fayetteville, new york April 10, 2022 "The Technician offered dependable work and arrived on time."
joan S. north syracuse, new york April 10, 2022 "The technician was knowledgable. thorough and friendly."
tom G. syracuse, new york April 07, 2022 "the technician was polite and seemed to do his work efficiently. however he left without giving me a receipt for the work that was done and the condition of the air conditioner in writing as I have always received in the past. additionally , there were some things he could not do due to the outside temps. while i completely understand this, i do not understand why then this work would be scheduled in this type of climate in April in Syracuse. I was told that if i had problems with the air conditioner and it is something that they were unable to test for I should call and would receive a courtesy call. So I set aside an entire morning and the result was that the inspection was not complete. This is the third time in a row that i have been dissatisfied with Falso. We have been good customers of Falso for years and I will not be renewing my maintenance contract."
james R. baldwinsville, new york April 07, 2022 "Service guys were great, Travis and Trey. Good to meet the regional manager. Gave good info and did a thorough job testing furnace and A/C."
david B. clay, new york April 07, 2022 "Your technician was very polite and was able to explain to me all that was wrong with our ac unit."
nick M. manlius, new york April 06, 2022 "Because I felt they deserved it. One comment, could you remind the technicians to wear masks considering the fact that we are elderly and in the Covid risk group. Thank you so much.----Nick Massa"
norma D. mattydale, new york April 06, 2022 "Ontime.Explain the different plans.Very nice young man."
jim R. bayberry, new york April 03, 2022 "The technician was polite, professional, and explained the problem and he was going to fix it."
alice S. cicero, new york April 02, 2022 "The technician was very friendly and helpful when I inquired about a few things to do with my central air conditioner."
zig B. camillus, new york April 02, 2022 "Tech was to return in the afternoon to balance charge 410a. He did not return . My call to the office resulted in my being told someone would come in 2 to 3 weeks when weather warmed. This is a puzzling situation which leaves job unfinished."
linda O. syracuse, new york April 01, 2022 "The plumber alerted me to a lack of draw in the piping system going to the chimney. He said there was some CO2 coming from the top of the unit where the draw was weak. My ex husband and took the piping apart and rewrapped the connections with gorilla tape. At spots where the pipe was connected with screws, you could see daylight all around the perimeter when looking through the other side. We saw that pipe wasnt clogged and there was no residual noted at the juncture point where it entered the chimney. We called all around the the square hole that was where the round pipe fit to it. Im pretty sure sure we plugged all the holes and seams that were weakening the draw. Not happy about that at all. The reason I replaced my furnace was its age and the fact that it was leaking CO2 into my home. I could have been in the same bad spot were it not for my exs ability to spot potential danger."
mark W. manlius, new york April 01, 2022 "Justin was very knowledgeable, demonstrated expertise, and ability to fix the problem. We had a non functioning furnace in 40 ° weather and Justin fixed it!"
brandon C. skaneateles, new york March 31, 2022 "The service tech completed everything we asked for."
dawn B. n syracuse, new york March 30, 2022 "we have complete trust and confidence in your company and representatives"
john W. camillus, new york March 30, 2022 "The Tech who came to fix my furnace ( Travis ) did qn excellent job and was extremely informative and clear."
robert B. syracuse, new york March 30, 2022 "He was able to remove our old water heater and put in the new one. Only problem was the water once heated, was too hot and we had to have another plumber come to check the heater. He showed us where the dial should have been so we can be sure it is at the correct temperature. We were not able to get a copy of the bill before he left because he did not have the equipment to print one out. We would prefer to have one before he left. We are still waiting to receive one."
john B. manilus, new york March 29, 2022 "Travis and Chip were a great team. Diagnosed a failed switch and repaired in less than an hour. Probably under 2 hours from the time of the call. On a Sunday!"
george T. syracuse, new york March 28, 2022 "I think the were professional. They addressed the concerns we had about the height of the furnace and water heater. They made sure we understood how the furnace and thermostat worked before they left."
margaret B. liverpool, new york March 28, 2022 "Both technicians showed up on time, were pleasant, informative and efficient and performed the required service on the furnace and air conditioner well."
rick T. baldwinsville, new york March 27, 2022 "Techs were friendly and completed the job. Very knowledgeable."
john P. n syracuse, new york March 26, 2022 "Technician did a great job. Was informative and answered all my questions"