Falso Service Experts Reviews

Average Customer Rating
4.7/5 stars based on 4,142 Reviews
cathy M.
chittenango, new york
kristie Y.
north syracuse, new york
"Sam was professional and knowledgeable."
joan V.
syracuse, new york
"Very fast to come ,worked very fast ,found the problem & replaced the thermostat. Fixed the problem, knew what should be done fast. I was very pleased with the service that I got."
marcia S.
jamesville, new york
"He did what he was sent to do , thats al !"
steven H.
fayettville, new york
"Did his job. Attitude seemed just ok."
carole S.
syracuse, new york
"He knew what had to be done, he was efficient."
shane K.
manlius, new york
paul A.
liverpool, new york
"Didnt do any repairs whatsoever and tried to sell me a new system instead of replacing a $35 part"
edward P.
clay, new york
"John was very thorough with everything explaining needs and maintenance."
katie N.
bridgeport, new york
"Sam was thorough, knowledgeable, and friendly."
priscilla S.
chittenango, new york
"Nicole had an excellent knowledge of our air-conditioning and heating system and took the time to show us on the units what was failing and why it should be replaced."
meghan F.
syracuse, new york
"Alexander came in. He looked things over throughly. He cleaned what was needed. He did so in a timely manner."
carol G.
camillus do not call, new york
"He was polite and made a thorough inspection of the furnace and left everything neat, clean and in its proper place."
debora D.
kirkville, new york
"Arrived on time, got the job done, professional."
jennifer S.
syracuse, new york
"technician was quick to find the problem that the wires from the furnace to the thermostat "melted". the furnace was just installed in january, so how do wires melt when the furnace hasn't been used all summer, sounded like the wires were not installed properly the first time"
john A.
dewitt, new york
jerry E.
dewitt, new york
"excellent service"
kevin W.
syracuse, new york
"Technician was polite,informative and professional...as usual...great service, happy customer!"
dan S.
syracuse, new york
maria M.
chittenango, new york
"Girls were polite, intent on gettng work done, friendly, instructed me on future needs, Did a good job, and done in less than an hr."
mark F.
skaneateles, new york
eileen F.
n syracuse, new york
"They did not put a new filter in my furnace."
thomas H.
n syracuse, new york
"Alexander was right on time, very thorough, very courteous and very professional"
ann P.
manlius, new york
jim C.
syracuse, new york
"It's too expensive."
charles M.
n syracuse, new york
"He is a great guy and his service is very detailed and shows concern for his customers"
larry E.
fayetteville, new york
"John had a bad attitude, and was very disrespectful. Left me with a bad impression of your company."
deborah T.
syracuse, new york
lori S.
syracuse, new york
viola R.
syracuse, new york
"They arrived on time. Explain to me what they doing and how long they would be. Gave me suggestions on what I should do"
diane S.
liverpool, new york
"Problem solved"
ralph G.
e syracuse, new york
joan H.
syracuse, new york
"Prompt, efficient, didnt make a mess. We have this done every year."
nick P.
syracuse, new york
"Was on time and talked through the process. Explained everything very well"
marc T.
clay, new york
"Alex came on time, was very courteous and professional. Alex took his time explaining to me the error code, issue and how to resolve the problem. Alex fixed it in about 15 minutes and didn't attempt to sell me anything that I didn't need."
dr nauen N.
syracuse, new york
"A very polite young man"
steffan C.
marcellus, new york
"Your technician arrived at the time mentioned, was polite, and knowledgeable."
jodi S.
camillus, new york
harold S.
pennelville, new york
"No problems"
edward S.
camillus, new york
john Z.
baldwinsville, new york
"Service was great and technician polite and courteous"
larry L.
clay, new york
"The service tech (Alexander) was very professional and provided us with important information regarding our system."
carol B.
fayetteville, new york
"Service was timely and the Service Expert was an excellent communicator."
roxanne A.
syracuse, new york
michael W.
minoa, new york
"."
herbert U.
manlius, new york
"Third time using Falso , professional work . You engineer didnt offer information or alternative to thermostat. It was digital or nothing."
ralph V.
cicero, new york
"Knowledgeable and personable."
patricia S.
liverpool, new york
"They found the problem immediately. They were kind and gentile with my stupidity."
john S.
camillus, new york
"Timely response. Diagnosed the problem and repaired it successfully."
thomas P.
liverpool, new york
"Great service by technician."
orlan F.
mattydale, new york
anna desocio D.
syracuse, new york
"Technician was courteous and conscientious."
linda K.
chittenango, new york
"They were. On time and solved my issue"
donna k.
baldwinsville, new york
"He was very informative & we got a thorough furnace cleaning"
al B.
manlius, new york
"Very conscientious, could answer questions and concerns so we could understand and apply."
debra D.
marcellus, new york
"Claimed I needed a new hot water heater with blower; my old one is still working like a charm"
craig S.
cicero, new york
"Informative, excellent efforts at closing, but made me feel like he thinks he was the most important person there."
fred M.
syracuse, new york
"The service technician (not sure, but I think her name was Nicole) was greatefficient, professional, and nice. And, she arrived early!"
marie A.
syracuse, new york
"Knowledgeable & friendly"
michael K.
cicero, new york
jean T.
fayetteville, new york
david B.
minoa, new york
judy C.
skaneateles, new york
susan P.
syracuse, new york
tim S.
syracuse, new york
"Friendly, answered questions"
marcia P.
manlius, new york
dan O.
e syracuse, new york
mike L.
central square, new york
"Very professional and informative"
andrew M.
syracuse, new york
edward L.
liverpool, new york
"Good service, but was postponed because of emergency with a customer. However, but both of your employees were very professional in getting us the service we needed."
david R.
camillus, new york
"Alexander was businesslike, efficient, and personable, simultaneously -- not an easy triad."
raymond M.
liverpool, new york
"Alexander was very thorough in explaining what the status of my furnace was, repairs needed, and service options available. The price of the services received was reasonable and completely explained."
william M.
liverpool, new york
"Explained everything"
william sr S.
fayetteville, new york
"He did a good job and gave us tips"
cindy V.
camillus, new york
deborah C.
syracuse, new york
"Maintenance was prepared and thorough"
james R.
baldwinsville, new york
joanne A.
syracuse, new york
"The technician was very professional and courteous. Kept me informed of all he was doing."
vincent M.
baldwinsville, new york
"Have used service for past 6 yrs and have been very satisfied"
barbara B.
syracuse , new york
"He did a very thorough job and was very polite and personable"
susan W.
syracuse, new york
"Both techs were great , knowledgeable about my electric furnace"
howard B.
dewitt, new york
"technician thoroughly examined furnace, cleaned it and explained what he was doing."
barbara B.
baldwinsville, new york
ursula K.
syracuse, new york
"Samuel was very friendly technician"
ralph R.
skaneateles, new york
"Knowledgeable and Caring about informing customer of what done."
elizabeth C.
syracuse, new york
"The technician arrived on time (was even a little early, and I had a phone call informing me of that) and was very polite and professional."
carolyn D.
manlius, new york
"William was very helpful, but the problem unfortunately required additional services from another company on another day to fully correct the situation"
antonia P.
fayetteville, new york
"Nicole was professional, helpful, and friendly and I would request her in the future. I would have given her a 10 but there is always room for improvement."
martin R.
syracuse, new york
richard E.
manlius, new york
bill M.
liverpool, new york
"Technician was awesome, friendly, informational and professional"
richard M.
syracuse, new york
"Tech was very efficient"
brad S.
fayetteville, new york
william S.
cicero, new york
"Technician performed in workman fashion."
david F.
manlius, new york
"Technician arrived on time and went about job promptly with no wasted time."
mike L.
central square, new york
blaine C.
canastota, new york
"nice guys"
kimberly R.
baldwinsville, new york
"Professional and courteous"
karen H.
fayetteville, new york
"Service was quick and efficient."
robin F.
jamesville, new york
"Techs addressed the issues needing care, explained what they were doing, and why."
ron M.
syracuse, new york
"Service was exactly what we requested"
connie B.
cicero, new york
john W.
skaneateles, new york
"Service Expert was knowledgeable, good communicator, explained condition of furnace in terms I understood and did his work in a timely manner."
david D.
fayetteville, new york
lucinda P.
fayetteville, new york
"Nicole.was professional Learned, and well.trained She deserves a raise!!!!"
jim S.
syracuse, new york
jacquelyn S.
east syracuse, new york
"They were very informative and professional. They did their work in a very timely manner. They were also very pleasant to deal with."
william W.
syracuse, new york
"Fast yet thorough service."
justin B.
cicero, new york
leslie M.
fayetteville, new york
"Very courteous and informative technicians"
sheila L.
camillus, new york
"TECHNICIAN PERFORMED HIS SERVICE TO OUR NEW AIR CONDITION PROFESSIONALLY"
virginia C.
central square, new york
john F.
cicero, new york
rebecca O.
syracuse, new york
"Technicians are always knowledgeable, efficient, timely and on time, clean, trustworthy, and informative."
dan D.
east syracuse, new york
ron W.
liverpool, new york
mike L.
camillus, new york
"Both techs were professional and they took time to explain a few things to me. Also, they cared for our home and did the job quickly and avoided spills on rugs etc. they went the extra mile- thanks to both"
gerald D.
syracuse, new york
"service tech seemed todo a thorough job & wasveryhrpful in answering my questions."
betty K.
syracuse, new york
"Overall Garrett and the trainee John were good. However I noticed neither put on the protective shoe coverings technicians normally put on when entering the house. Also I saw John dump some of the contents from his travel mug into my driveway. Luckily my irrigation specialist also arrived and he sprayed the area to clean it up."
charles M.
manlius, new york
"ease of scheduling"
virginia A.
jamesville, new york
"The expert analyzed my problem with the newly installed on demand water heating system but I have not yet taken the remedy he advised. Therefore I cannot verify that it has been solved yet."
dave H.
liverpool, new york
"The Technician was very polite, seemed very competent."
felicia C.
syracuse, new york
"Tech was nice and friendly"
ronald S.
jamesville, new york
"Nicole was very through and nice. She spent time explaining our options for extended service protection."
jeffrey H.
dewitt, new york
charles F.
baldwinsville, new york
john M.
camillus, new york
"Rhonda was very patient answering my questions and explaining my options. She is also very personable. John and Alex were professional and explained the products to me. They were also very pleasant. You should be very proud of your training department for turning out such professionals."
leonard S.
liverpool, new york
"Tech. was knowledgeable and efficient."
mark W.
marcellus, new york
margaret W.
syracuse, new york
"fix problem in a timely manner."
jacquelyn F.
cicero, new york
elaine R.
cicero, new york
"He was on time, curtious, and explained what he did."
donald E.
liverpool, new york
samuel D.
marcellus, new york
"Prompt, courteous, thorough"
timothy D.
minoa, new york
earleen F.
syracuse, new york
"Prompt,Courteous, Efficient"
adolph F.
manlius, new york
"Tech was informative and polite"
dino P.
liverpool, new york
raven M.
marietta, new york
"Tech was helpful and professional."
jacqueline C.
liverpool, new york
"Not impressed. Lots of sales pitch going on."
william B.
liverpool, new york
"On time and courteous and efficient ."
ruth B.
camillus, new york
"Left with no hot water"
anthony D.
camillus, new york
"20"
anthony D.
camillus, new york
"Technician used some powder chemical to unclog the drain and it stained my hardwood floors as he walked through it from the bathroom to the living room. Tried cleaning it and the chemical ended up burning mine and my girlfriend's skin."
kathleen K.
manlius, new york
"On time, polite and very professional"
bob K.
n syracuse, new york
"Great Job, good cleanup"
ilene J.
baldwinsville, new york
"My mom had purchased the furnace from Falso in 2012 so I called you to have it serviced. The technician that came said that the furnace would need to be replaced as water from the air conditioner had backed up into it. I was charged $99 for a service call and told it needed to be replaced. As far as the research on a replacement I called another couple companies. They told me that the issue was that one of the pipe was clogged. That it happens regularly and that it needed service not replacement. So I paid Falso $100 to tell me the unit needs to be replaced and nothing was done. I now am going to pay another company to "service" it which was what you were there to do in the first place and it will be fine. So no i am not satisfied. I basically gave you 100 for nothing. Not including my time. I then had to get another person to come to look at it and then have them come to service it because you didn't"
pam J.
syracuse, new york
"The technician was on time, worked efficiently and, per usual, recommended only those solutions to the problems we may have. In this case, he recommended we change the filter on the humidifier, which was only the second replacement in the 20 years we have had the furnace. It's good when service representative do not try to make you replace items that don't need replacement. It builds trust in the company."
debbie M.
liverpool, new york
"I was pleased with the service once I was able to schedule it. We called on a Sunday when our hot water heater died and was flooding our basement. They could not provide service that day and made an apt for Monday afternoon. When no one showed up, I called and they said they did not have us on the schedule that day. We had to wait until the following day for service. I was unhappy with the call center making an appointment and then us not being on the schedule. Other than that, service and repairmen were excellent!!"
linda W.
syracuse, new york
"Called to schedule appointment and came the same day. Service was thorough."
joseph N.
syracuse, new york
"Alexander was awesome and very friendly. He explained everything he was doing and why."
ralph H.
baldwinsville, new york
tom S.
canastota, new york
"Technician was very good."
janet W.
n syracuse, new york
"On time, quick diagnosis and solution."
patricia R.
canastota, new york
"Explained everything to me. Replaced a part that I need."
alan K.
e syracuse, new york
"Answered all my questions"
james K.
camillus, new york
dennis C.
east syracuse, new york
"He was very thorough and checked everything even anything that I may have been concerned about."
carla S.
syracuse, new york
"Tech was very informative and personable and even though we couldn't recreate the issue he checked everything out to make sure all was working properly."
larry E.
north syracuse, new york
"Very friendly and knowledgeable"
timothy D.
n syracuse, new york
"service person did a very good job."
joseph S.
liverpool, new york
"Clearly explained the condition of the furnace."
claudette G.
fayetteville, new york
"Have you ever even met Nicole? If you haven't you should."
judy G.
solvay, new york
"He went above and beyond to find the problem explaining his ideas"
roger C.
syracuse, new york
"On time, diligent and efficient."
stephanie C.
liverpool, new york
"Nicole is great! Very thorough and attention to detail"
roger C.
syracuse, new york
"The tech was timely, respectful and courteous and was diligent in his work."
mary B.
dewitt, new york
"Efficient"
dino P.
liverpool, new york
"the furnace has been working perfectly."
david S.
fayetteville, new york
janet C.
east syracuse, new york
"Alexander was very professional and friendly. He did his job efficiently and quickly. He kept me informed and answered questions.Took my ac apart and cleaned it unlike the person I had last year who did not clean my ac but just checked with a machine and changed batteries in my thermostat."
cynthia S.
marcellus, new york
"on time, efficient, neat, personable"
phillip P.
liverpool, new york
cliff k.
n.syracuse, new york
"very professional, thorough & friendly"
don M.
fayetteville, new york
james D.
fayetteville, new york
"He was on time, explained what he did and what needed replacement. Did a great job"
bob R.
n syracuse, new york
"Call from Falso to let me know Bill was on his way. Bill provided me with expert advise for ongoing maintenance specific to my problem."
robert L.
central square, new york
"Tech answered all my questions."
william S.
cicero, new york
"Performed in a workmanship fashion. Respected my home."
victor B.
baldwinsville, new york
"Excellent service"
charles R.
north syracuse, new york
virginia C.
central square, new york
walter Z.
baldwinsville, new york
"Called and they came over that day earlier than expected"
cathy L.
syracuse, new york
"Very thorough, knowledgeable and informative."
frank S.
baldwinsville, new york
"both repairman and consultant were excellent"
jeffrey V.
fayetteville, new york
"Nathan was very professional and knowledgable"
susan P.
liverpool, new york
dean D.
syracuse, new york
jeff R.
syracuse, new york
"We never received the estimate. Not sure whats up."
anthony T.
n syracuse, new york
steven H.
fayetteville, new york
"Serviceman was friendly, did the job quickly and answered my questions."
john Z.
fayetteville, new york
"Was on time; very efficient; explained clearly the status of ou8r system as he found it."
ruth C.
chittenango, new york
jeff G.
central square, new york
"from the initial phone call,to the time your technician left,your people were very helpful and professional."
chris D.
jamesville, new york
"Alexander was very thorough and explained all that he was doing. He was helpful with a problem we were having with air flow on the 2nd floor."
marc J.
cicero, new york
"Quality service to both furnace and central air systems. Clear explanation on what was done."
steve jamieson J.
east syracuse, new york
joel P.
syracuse, new york
margaret J.
syracuse, new york
chuck L.
brewerton, new york
"Friendly knowledgeable tech"
kathy L.
n syracuse, new york
"He seemed to be very knowledgeable & was very pleasant"
meg K.
tully, new york
jason J.
chittenango, new york
"Outstanding customer service and attention to detail"
kal A.
syracuse, new york
"I like the reliability that Falso normally provides."
anthony V.
liverpool, new york
dianne C.
baldwinsville, new york
"Prompt/polite/clean/professional/knowledgeable"
harold S.
pennelville, new york
merrill H.
east syracuse, new york
"good service, arrived within appointment window."
jack D.
camillus, new york
"During the initial visit, I forgot to ask Jim Lardeo to install a humidifier to the new furnace. I called him a day or two after signing the contract and he said it wouldn't be a problem adding it to the work order. He made it sound like it wouldn't be an additional charge. I sent Jim text and emails 2 or 3 times and never did get a humidifier installed. I finally gave up. He said he was going to take action 2 or 3 times and never did. Very disappointing. Sincerely, Jack Duncan 315-484-9068 adkjack53@gmail.com"
barbara F.
liverpool, new york
steve J.
camillus, new york
"Very through walk through and questions asked to provide a complete estimate on the spot"
sean C.
minoa, new york
"While on the phone with the company a person was a technician was assigned within a few minutes."
melissa B.
e syracuse, new york
"Came in less than 2 hrs and had the needed part with him"
theresa L.
syracuse, new york
"Technician was so thorough and explained everything in detail which was extremely helpful."
william M.
north syracuse, new york
virginia M.
fayetteville, new york
"They were prompt and solved the problem"
michael C.
manlius, new york
"Nicole was very professional and friendly. I feel that she was being honest in her assessment of our needs."
tom S.
canastota, new york
"Nathan was very knowledgeable and his presentation was excellent. He was honest and up front with us which we appreciated."
william H.
syracuse, new york
john F.
syracuse, new york
"the technician was excellent. You need to hire and train more women like her."
kim W.
canastota, new york
"The Technician explained everything they were doing"
dan M.
cicero, new york
chris B.
weedsport, new york
"Garrett answered all my questions, was friendly and courteous. Good man!"
norman C.
jamesville, new york
"He was polite and worked in the pouring rain outside. He didnt really explain what he did, just that everything was ok"
coy L.
syracuse, new york
"Frederick is knowledgeable, skilled, efficient and courteous. Could not have asked for a better service call experience."
nancy G.
east syracuse, new york
"Mark was prompt, courteous, explaining everything that he was going to do, and respected my comment that I wasn't going to entertain a sales pitch even though my unit is older. He then had to inform me that someone would be coming to the door to check on him, answer questions. Rhonda arrived and was very nice, but I told her the same thing. I know business is business but I know what I can and can't afford now, having to wait until next year."
lucinda B.
fayetteville, new york
"The tech was pleasant and polite, the time taken was reasonable, and no residual problems have arisen."
patricia S.
e syracuse, new york
"Super service, best ever-polite, enthusiastic, knowledgeable experts!"
bernadette S.
syracuse, new york
"The Technician never attached the diagnostic lines to the AC unit and agreed with the Sales Rep that the model was old! They proceeded to quote me replacement cost. My request was for a service call."
joanna M.
syracuse, new york
"The technician was very thorough and explained everything that he did."
patricia P.
e syracuse, new york
"Work done was awesome! No more hammering pipes when I run the washing machine! New utility sink that was installed is great! Technician did a great job on setting up the drain pipes."
barbara S.
east syracuse, new york
"Professional behavior, good communication skills"
david S.
manlius, new york
patricia S.
e syracuse, new york
"Prompt polite and knowledgeable"
jason J.
chittenango, new york
"Excellent estimate, in time and came out to my property quickly. Thoroughly explained the project and what I would need to do on my end. Answered my questions via phone and text. Outstanding"
ken F.
fayetteville, new york
"JOhn really knew what he was doing and was extremely accommodating. Mark needs additional training but was overall very good as well."
carl J.
syracuse, new york
"I was fearful at the time that we met that before they left they would tell me that I would be facing a very expensive repair"
ursula krulick K.
dewitt, new york
"He was polite, answered questions and we were satisfied with the service"
cathy W.
east syracuse, new york
"My AC wasn't working on the hottest day of the year (so far). The first technician came and diagnosed the problem and helped to ensure the replacement part that was needed was ordered and shipped overnight. The part arrived the next day and was installed and everything was checked over by that technician. Now my AC works!"
allen Q.
clay, new york
"Technician was very pleasant and knowledgeable."
mary W.
liverpool, new york
"Tech was on time and completed the necessary repair.He was professional and respectful to an elderly lady who is very hard of hearing."
michael S.
liverpool, new york
"The technician was professionally and respectful. He was well diverse in his knowledge concerning my specific unit."
jane T.
skaneateles, new york
"technician was knowledgeable, polite, answered questions positively"
tobias W.
syracuse, new york
"He is great. Thorough and helpful."
bruce W.
dewitt, new york
"Prompt, thoroughness, attention to the task was above excellent."
carla S.
syracuse, new york
robert C.
clay, new york
pat T.
cicero, new york
"Technician performed the maintenance work professionally and in a timely manner. He informed us of what he was doing and that everything was in good shape."
carol G.
camillus do not call, new york
"Work was done efficiently and neatly. Experts were friendly, considerate and polite.AC unit is working well."
immaculate of mary M.
liverpool, new york
"THIS IS THE MOST PROFESSIONAL CREW IN THE HVAC BUSINESS I HAVE DELT WITH."
dennis C.
liverpool, new york
"all three techs were excellent"
karen F.
syracuse, new york
"introduce himself first"
james B.
manlius, new york
tim R.
syracuse, new york
"Very knowledgeable and great technician"
christine B.
liverpool, new york
matthew S.
fayetteville, new york
"Service was not done"
gloria M.
mattydale, new york
"arrived on time very pleasant , completed work timely manner answered all my questions"
john F.
canastota, new york
richard G.
east syracuse, new york
"Every time we've had a tech show up, they bring the wrong size ladder; even though they write down the requirement for the next tech."
patricia S.
e syracuse, new york
"Super immediate responses and help, Our water heater blew up on Friday afternoon and by Saturday morning. We had a new installed one! Amazing!"
virginia A.
jamesville, new york
"The technicians were sent promptly to install a tank less water heater to replace leaking hot water tank. They were efficient, careful & pleasant."
kathryn K.
clay, new york
"Alexander is very knowledgeable in the HVAC industry and provided information on potential problems that might occur. Everything needed from capacitor to oversized filter was available on his truck."
michelle O.
north syracuse, new york
"Very professional, called to let us know they were on the way, took care of things promptly and efficiently."
sonia H.
manlius, new york
"Nicole is clear in answering questions."
richard M.
manlius, new york
"Service Technician made no effort to determine the root cause of the freeze-up."
evelyn L.
fayetteville, new york
"The technician was very helpful, courteous and efficient"
daniel W.
camillus, new york
"Always great service"
tsutomu N.
syracuse, new york
"Condition of capacitor was found less than reliable, but it was difficult to judge."
mindy A.
tully, new york
"Someone was suppose to get back to me and no one did. The gentlemen who came out was very polite, but I received no follow up as promised."
david P.
syracuse, new york
"No issues and on time"
john L.
liverpool, new york
"Very nice"
tom C.
manlius, new york
"Techs are professional ,thorough and explain repairs fully. Dottsy is a pleasure to schedule appointments with"
thomas F.
syracuse, new york
joyce F.
syracuse, new york
"efficiency of the worker., However, this is the 2nd worker who came to the door and didn't have a name badge displayed. next time I told him I would not let him or any other Falso worker in unless I see his Name Badge so I know Falso sent him. Seniors are advised to be knowledgeable and careful. Joyce Flint"
katarina H.
syracuse, new york
andrea F.
liverpool, new york
john M.
manlius, new york
"He was very informative at"
chuck S.
jamesville, new york
"I had an emergency and someone was at my house in about 75 minutes, Nicole fixed the problem and things are back in working order!"
danielle J.
cicero, new york
"He was very friendly and efficient"
dianne C.
baldwinsville, new york
"Very professional and responded very clearly to my concerns and questions."
gail S.
e syracuse, new york
"Sean was knowledgeable, thorough and efficient"
deborah H.
syracuse, new york
"Your technician was very personable and knowledgeable on the service he as doing."
linda D.
e syracuse, new york
"Arrived on time. Polite. Quickly worked."
ken K.
e syracuse, new york
"Job done on time. The installation looked organized and tidy--no mess left on site."
joel F.
fayetteville, new york
"Easy to schedule with Dotsie, same day service, problem fixed"
kathy M.
fayetteville, new york
"On time, polite and professional"
jeff C.
lafayette, new york
"Numerous appointment mix ups. In the end I never received the quote."
theresa L.
syracuse, new york
kate L.
baldwinsville, new york
"on time and quick"
james B.
e syracuse, new york
dr cowart C.
syracuse, new york
theresa L.
syracuse, new york
"Efficient and knowledgeable"
heather M.
mattydale, new york
"I had tech at my house in less than an hour of making the call. Service was prompt and my AC was fixed quickly."
david R.
n syracuse, new york
"Technician was very knowledgeable, answered all questions, and even talked me into purchasing an upgrade on my current unit. Also very neat, clean and polite. Salesman came on the following day to sell me the upgrade."
david F.
camillus, new york
mike K.
camillus, new york
"Very courteous tech,,explained everything in detail"
diane S.
camillus, new york
"Great job"
tony C.
syracuse, new york
connie B.
cicero, new york
william S.
syracuse, new york
"friendly guy, answered questions I had"
bill B.
syracuse, new york
"Your rescheduling my appointment without confirmation on my part was annoying. The tech (Garett) was, As usual, excellent."
sharon S.
fayetteville, new york
"Being an Advantage customer, I got very poor service from the office personnel. I had to wait two (2) days before a technician was sent to my home. I had another incident that same night and waited up all night for a technician. No technician and no phone call."
diane S.
camillus , new york
"Great job!!!"
patrick G.
dewitt, new york
charles F.
baldwinsville, new york
james H.
e syracuse, new york
randall B.
liverpool, new york
patricia P.
e syracuse, new york
"Scheduling was excellent. Service was excellent as well as consult on additional problems"
william S.
syracuse, new york
keri R.
syracuse, new york
"John was efficient and professional."
shirley M.
camillus, new york
"he was quiet and thorough"
mike E.
jamesville, new york
joanna F.
fayetteville, new york
"service person was terrific, but office person didn't send email receipt. So i called and was told to check junk mail; I did check both in box and junk mail, not there. still do have a receipt."
david V.
liverpool, new york
"Falso declined to take an easy job that would help a 71 year old senior"
john P.
syracuse, new york
willie S.
syracuse, new york
"The Tech was very Professional."
karen F.
manlius, new york
"Knowledgeable"
michael C.
syracuse, new york
"All went well when the technician arrived. Had to wait for the technician to arrive."
christal L.
syracruse, new york
"everyone was very nice had no problem answering all my questions. All the mess and things were also cleaned up and put back when they left, made me very Happy did not expect it."
omar A.
syracuse, new york
"She was very professional."
terry T.
baldwinsville, new york
bill Y.
mattydale, new york
"Just prior to today's visit, my AC was working just fine. I just turned it off this AM since we only run it in the evening. The technician claims that the motor blower was not coming on and that the power board was sending 28v to the blower motor. Asking 286 plus tax for the repair. This setup is only a few years old, so why is this happening already? I've always had routine maintenance done. Now my wife is telling me that when she turns it on, no air is coming out at all."
susan P.
liverpool, new york
"After years of great service by your technicians, I was very disappointed with the installation team. They "borrowed" a chair from my garage without asking and did not return it to the garage. A large hole was made in the ceiling of the utility room and I wasn't informed that would happen. They were here all day, until after 4:30 and didn't explain the thermostat, just handed me the booklet. The tarp they used on the floor was very dirty, should have been shook out before using. Now, my house is not immaculate by any means but they left a lot of debris. Also, when my daughter asked about using the humidifier they acted a little put out. I understand that part of the day included waiting for the furnace to be delivered. In my opinion, if the equipment was not readily available, the appointment should have been rescheduled."
loretta N.
manilus, new york
"Nicole immediately found our problem."
charles E.
e syracuse, new york
john jr J.
chittenango, new york
"Nicole was fast and did a great job!"
shelly R.
fayetteville, new york
"She was very helpful. She talk to the crew that was putting in my new air condition. Im handicap so I couldnt go outside and tell them just how I wanted it install. Very nice lady."
mitch G.
liverpool, new york
michelle M.
baldwinsville, new york
"The man came in, took the door off my furnace, looked in, walked outside,looked at the unit, came back in and said, - "There's leak, not sure where. We will have to bring in a leak expert. Plus, they don't make your freon anymore so that will cost you $300 per pound - you're looking at a $3000 job - just get a new unit." I called for a second opinion - BAS came in, put in some sealant, got me recycled freon and I was good to go in 30 minutes."
patricia S.
liverpool, new york
"Samual was courteous, friendly. He went to right to work completing the job."
kevin S.
lafayette, new york
james C.
fayetteville, new york
scott M.
e syracuse, new york
jim R.
syracuse, new york
paul C.
marcellus, new york
"Estimate appt. very well handled. Actual cleaning by tech equally well handled. I always use your company for our AC/HTG needs and have always been very satisfied."
eric D.
liverpool, new york
"On time. Very efficient."
rasem M.
syracuse, new york
"Never diagnosed the problem! Stated no issues when obviously theres a reason my AC is running day!"
richard M.
chittenango, new york
"We were treated respectfully and all pertinent questions were courteously answered by Sean. Great job to detail and did the proper maintenance - helping to keep our system(s) working properly for many years."
ed C.
jamesville, new york
mike R.
minoa, new york
"Tech was courteous and professional. He appeared tp do a thorough job."
terry K.
manlius, new york
"Tech was very knowledgeable, professional and personable."
mary odai O.
liverpool, new york
daniel H.
bridgeoort, new york
"service was very good and professional"
christina A.
syracuse, new york
"Professional. Explained everything. friendly."
lisa F.
n syr, new york
"Tech was here Wed. Said old gave estimate Thur Fri at latest. Nothing has been received"
judy C.
skaneateles, new york
terrance D.
syracuse, new york
"Technician was courteous and respectful. Did great job."
lewis C.
syracuse, new york
"The Tech was very knowledgeable and did his job very well and respectful"
brian A.
cicero, new york
"Never called back with quote for Goodman unit"
gail T.
syracuse, new york
"Sean was knowledgeable, professional and considerate."
athen S.
syracuse, new york
"prompt, professional and knew what he was doing."
kate R.
syracuse, new york
"Lots of info explained"
roger S.
syracuse, new york
"The tech was very through"
dan B.
liverpool, new york
"Tech was extremely professional and cordial."
joshua G.
liverpool, new york
"Your prices are outrageous"
joseph A.
manlius, new york
"Alex was very thorough and he also managed to install my new wider air filters in the filter compartment."
donald R.
syracuse, new york
"Informative, knew products, explained in a way that was easy to understand."
thomas H.
n syracuse, new york
"Samuel was here right on time and completed the work in a timely manner."
beverly M.
jamesville, new york
"Very courteous and informative"
gelene L.
syracuse, new york
"Shaw as able to connect my thermostat to my wifi so that the outside temps were accurate. Sadly it was never done when it was installed."
verna D.
camillus, new york
"Good service"
robert Z.
cicero, new york
"Tech was very personable and seemed thorough"
laura M.
east syracuse, new york
"Good information"
anne W.
manlius, new york
linda K.
cicero, new york
"The sales tech Nathan was very knowledgable in the products and John performed the necessary maintenance work needed on the A/C system with no problems."
shirley A.
n syracuse, new york
joseph R.
cicero, new york
clive D.
syracuse, new york
"He was pleasant, helpful, etc. in explaining what was being done and why. Was not pushy or just trying to sell a product."
michelle A.
liverpool, new york
"The tech was very professional and courteous. Service was performed in a timely manner."
robert K.
syracuse, new york
"He did thje jobrequired,"
viola R.
syracuse, new york
"Everything was fixed that needed to be done to my satisfaction"
robert S.
camillus, new york
"Excellent service and excellent tech."
robert S.
camillus, new york
"As always the Customer Service Rep, Garrett, did a great job and answered all my questions regarding our system."
adelheit B.
baldwinsville, new york
sandy C.
syracuse, new york
"Friendly, professional, efficient"
james H.
e syracuse, new york
mary ann N.
syracuse, new york
"Have been dealing with Falso for somewhere around 30 years and never a problem. From the office staff to the technicians all great company representatives. Mark is a great worker and problem solver."
tom S.
canastota, new york
"The technician was very knowledgeable and professional. Just"
marianne C.
syracuse, new york
"They do a great job, are always prompt and professional."
howard M.
camillus, new york
"the tec was awsome. on time service"
nancy T.
dewitt, new york
"The technician was very personable.and answered all my questions."
mike L.
e syracuse, new york
"Timely service. Very polite knowledgeable technicians c"
mike Q.
skaneateles, new york
andrew r.
syracuse, new york
"Courteous and expert service man checked all systems"
sal P.
liverpool, new york
mr poe P.
liverpool, new york
"Very Professional an knowledgeable"
melissa H.
baldwinsville, new york
chris T.
syracuse, new york
"This is not uncommon. Your technicians have always been great to us."
blythe B.
syracuse, new york
deborah E.
syracuse, new york
"He was pleasant, prompt and completed his inspections as were needed. When working on the outside AC unit he , understandably with the weather, was in a wet mulch area. Somehow the mulch / mud made its way back into the house. Not sure how, as he was wearing the booties on his shoes."
karen S.
cicero, new york
"Alexander was very friendly, cleaned up and was thorough"
tiffany S.
nedrow, new york
"Arrived during scheduled time, explained services that were provided."
joanne D.
syracuse, new york
horace S.
syracuse, new york
william H.
syracuse, new york
"Tech was on time and completed repair"
william sr S.
fayetteville, new yor