Falso Service Experts Reviews

"Courteous, quick and clean!"

"Samuel has been here before and remembers me and my dogs. He is very friendly as well as professional. He knows exactly where to go to do the service and gets to it and when he is finished he goes over everything before he leaves. Pleasant service."

"Tec. Took time to explain what he did, and what problems we may have in the future!!!??"

"Knowledgeable technician came to check our equipment"

"The service expert was professional and did his job efficiently."

"Travis new what the problem was right away and fixed it.,"

"Seth was very respectful and a good worker"

"Technician went out of his way to get the parts and fix our humidifier so we didn't have to wait for someone to come back. Also, did yearly maintenance on our furnace."

"Explained everything"

"Inadequate help from first 2 plumbing visits and still have no receipt saying I paid $270.00 for such! Have been with Falso for over 40 years and have been happy with that until this."

"On time, professional, efficient, courteous, very knowledgeable."

"Very professional knowledgable and personable cleaned up u rock??"

"Everything was seamless and Im thrilled with the new furnace."

"Thomas was great. The only issue I had was with scheduling. The initial appointment was set for 10-noon and the tech never showed up. I contacted scheduling and was informed that the appointment had been changed to noon - 1400. I was never notified and had to reschedule. On round 2, the appointment was set for 08-09 confirmed by email and 09 came around and not tech. I called and was informed it was 08-10 but the email I have shows 08-08. Thomas did arrive just a little after 10."

"Friendly and professional."

"Right on time, efficient & friendly!"

"friendly, quick,great job, communicative"

"Seth and John worked well as a team to remove the old hot water tank and put in the new one. Great guys."

"Absolutely unprofessional and unacceptable attitude! Will contact BBB and NYS Attorney General."

"Great to see the company honor the warranty ....tech was super...unit is working nicely"

"Plumber couldn't fix the faucet because he didn't have the parts. I called Moen and got the parts. When the plumber came back he got it working ok but the Hot position and the Cold position are reversed"

"Information was provided rapidly but in depth and actual work was expedited extremely quickly-"

"It was routine maintenance and went smoothly."

"Very nice technician and very knowledgeable"

"All contact free with at least one serviceman experienced in my furnace and house."

"Efficient, polite and informative. Also fixed the problem!"

"He came as soon as part came in, he was efficient & courteous. I was delighted to have him come since furnace was likely to go out at any minute."

"The tech answered our questions and provided the service to our filter as we requested. He was polite and efficient."

"Then service men were very professional but could not make the thermostat software work with my phone."

"Your technician was on time, professional, polite and knowledgeable."

"You are excellent"

"The service tech was very good in all phases However your service center is not very good"

"This visit was short and sweet. The guy was polite and highly personable. He recommended a filter change the next inspection and didn't try to sell me anything. I have to mention that your plumbers tried to fix something around Christmas 2019 and failed miserably, flooding the upstairs bathroom with leakage into the living room below. As a consequence, I will NEVER use your plumbers again"

"He fixed the problem & was pleasant."

"Good prompt effective service"

"Very professional and thorough."

"Bill is always very thorough and goes above and beyond."

"The technician arrived at the scheduled time. He was very courteous and professional and answered all of my questions."

"Sam came and, as usual, he took time, was friendly, asked if I had questions, and was on time."

"very friendly and explained details very clearly"

"Samuel arrived on time, followed Covid 19 guidelines, was very polite, provided the service requested, explained what he did and asked if I had any questions."

"Explain what services and steps were being taken to make and why."

"Craig was efficient and helpful."

"Appreciated his tips to keep my furnace running well, especially the bleach tip to avoid cloggingvery kind and helpful and not dismissive when I asked a question about the service or maintenance! :)"

"The technician seemed very knowledgeable and sincere with his work."

"Courteous, explained everything thoroughly."

"Pleasant and efficient"

"Thorough & knew what they were doing."

"Courteous, efficient, demonstrated how installations worked, answered questions."

"Travis came on time and was very professional and courteous."

"Please dont ever ask to use a customers bathroom and then leave poop in the bowl and on the seat. I have 4 kids Im cleaning up after - last thing I need is to clean up after someone servicing my house, also where are boot covers? Salt/snow all over my house too. Just a common courtesy."

"He was very nice. He explained everything he did."

"Bill explained what he was going to do. Explained as he went along as well. Made several checks with the water so Im sure I wont have any problems. He also gave me good advice on a new sink I want to purchase."

"Did a good job"

"He wore his snowy boots throughout my house. As I was putting on my mask, he said I didn't need to!! Also the first thing he asked was to USE MY BATHROOM!!"

"Service tech prompt , courteous , and knowledgeable."

"Tech was super nice and very fast. He was in and out and cleaned up all the mess!!"

"He was great and helpful."

"The service was excellent and friendly. He offered more services. He clean, polite... I have no complaints. Sorry, I dont remember his name."

"My service guy was really professional and explained to me in detail of exactly what the issue was."

"Worked nonstop for 11 hrs and were pleasant and polite"

"Technician was very professional and helpful."

"John did an excellent job and did it carefully and completely and within a suitable time frame Thanks very much and give John a pay raise !!!!"

"Technician was on time and professional."

"Courteous timely service."

"Great Job!!!"

"Hose not put back on properly, had to wait to 9pm for after hours people to come and fix"

"The technician recalled a prior visit to my home. Garrett answered all my questions."

"A nice person who did his job very professionally."

"Technician was knowledgeable and helpful. However my furnace is now running worse than it was before service. In addition, appointment time was noon to 2. Technician showed up at 4:30. I had to call to ask where they were."

"Technician was very polite"

"Happy so far. Looking for new furnace installation soon."

"I thought the technician were polite and did the job very professionally. We were scheduled right away and our heater checked. Unfortunately, the heater could not be fixed so we spoke with Tyler in sales. Very positive experience."

"I am very disappointed. For some reason this year, I have had 6 or 7 trips from your techs for a system less than 5 years old. During a pandemic when we are trying to limit interactions. This summer- We were told some pipes were installed incorrectly, then had to leave the system off before we could get it fixed. I cant even remember why someone was out in August, but I can tell you that the lack of followup from the home office was noticed. This most recent mess started when I had a minor flood on the floor which I traced to the pump for the humidifier and condensation. I called late Saturday and was told a tech would be out early Sunday AM. I never got a call in the AM, so I called again and finally connected with the tech. He told me he never got the call to come in. It turned out that the tubing got blocked up- which was frustrating because I had asked about that occurrence during installation or maintenance, but was told not to worry about it. So that was a charge I did not expect. Then- the tech broke a spud connection for a tube to connect to the humidifier. Ok- things happen. They ordered the part and I was told I would get a call in a couple days. After a week I called back since I did not get that call. Notice a trend here? They came in the next day and did the quick install, but they left the wires disconnected to the humidifier. I did not notice that until- a week later because our humidity was hovering around 20%. Finally- I had another tech come in last Saturday morning to fix that. I shared when I called that I have been extremely disappointed with the service. I was told I would receive a call last Monday from the office. I am still waiting for that call."

"He was efficient"

"The technician was knowledgeable and courteous."

"He was professional and was able to fix the problem in a timely manner"

"We are very happy to have our furnace repaired. Everyone was great!"

"He did a good job and efficiently .He did not bring the LIGHT but he said the one in was still okay. Also he did not check the humidifier like the other Teck did. Put my remarks here as there was not anything at the bottom of the survey to put them."

"Dont think he understood my issue. Never checked my toilet."

"Very professional, courteous, knowledgeable, and helpful."

"Situation wasn't properly explained so there was confusion on my part on the payment."

"Everything worked out fine. He showed me how the theromostat worked, and that the app was never downloaded into my phone."

"Prompt and accurate service"

"Sam was very friendly and polite, and explained to us why our furnace was not working. He was confident and knowledgeable."

"professional"

"He was on time, very informative, polite, and thorough."

"Courteous, thorough, answered all questions, explained work completed and why, provided reason for codes"

"Lost hot water heater 1/25/2021. New one installed 1/26/2021"

"Very helpful but I am still checking the humidifier to see if no. goes up.Would like to get more humidity in the house and it seems to be taking a long time.It is at 34 now. Dont want to turn my thermostat down at night because might cause humidity to go down? Will keep checking and call you if necessary."

"Scheduled arrival as usual. Problem quickly solved. Polite. Discussed problem and way to fix."

"Tech,whose name I do not remember,was prompt, masked, pleasant and took care of the loose plate in a minute. Much appreciated."

"100"

"The service person was well trained in his job, worked quietly and well...I was very satisfied with his work..."

"Guy was playing games with the numbers on the quote. I could not get a straight answer from him."

"Very personable and efficient."

"Tom was knowledgeable and easy to work with"

"fast, efficient and friendly"

"Explained what was needed ."

"Pleased with service"

"First-rate service. Explanations were very clear."

"Im going to be honest. Pricing is completely unreasonable. Im sure its exceedingly profitable but its borderline scam territory. The best offered price for an inferior unit was essentially double the price agreed to by other installers. I was told I couldnt even get a carrier furnace for 4500. Well i got one installed the next day for 3700 before rebates which took off another 1000 dollars. Ive given one other negative review of a product in my life. Im sorry to say youve joined a very exclusive club."

"He fixed a problem that another HVAC company could not"

"John, the tech, was thorough in answering all of my questions. Very pleasant in every way. The tech, in my opinion, is the "face" of the company."

"He was professional and polite and fixed the problem."

"Courteous and efficient technician; clearly ex[pained his task an the findings/"

"Had to have someone back 3hrs later due to no heat."

"The problem is not fully fixed. I will call office next week- thanjs"

"HE CAME PROMPTLY,SEEMED TO BE VERY THOROUGH IN CHECKING PROBLEM"

"Some mis communication issues, some on our part. Was without heat the first night as some part were not ordered but Falso rep was willing to provide portable heaters. It was late and he was willing to go get them. We had some heaters of our own and advised it was not necessary. Installer had to come back and replace the outtake as the joints were leaking. Left the top of our unit with hardened glue and paint chip in the paint. But overall we are very satisfied! ??"

"This was the third visit and the problem still is not resolved."

"2 Falso Technicians and 1 Plumber were great to work and explain problems with furnace and gas value leak - part was immediately ordered by Dotzy."

"The gentleman came and serviced the heating unit, but unplugged my appliances (dehumidifier, washer) to plug in their power tools, but did not plug them back up! Its always something with this company!"

"I was supposed to receive a call back to discuss quote the next day between 5-8 and never got called"

"On time and very professional"

"the young man that came to change the filer had a terrible time getting it out ruined 2 of them not his fault there was a wire that kept ripping the filter that was iinside, Maybe someone should come and inspect it before the next time."

"The technician was very professional and explained things in layman terms."

"It was a joke. Turning on faucets. Not checking drainage. 15-20 minutes for entire home."

"very professional, polite, and friendly. left area very neat"

"Its been 9 days since service call. Furnace part had to be ordered. Would take 3 to 4 days Still havent received a call advising date when part will be scheduled for installation"

"Travis was courteous , honest and very knowledgeable. Louie was courteous, knowledgeable and patient. Answered all questions honestly and without hesitation. Did not push us into anything. Let us make our own decisions based on information given."

"Both technicians spent time helping improve the working efficiency of our systems"

"Nobody showed up or called for the initial scheduled service."

"Bill arrived as scheduled, completed the repair quickly, left things neat and clean and was friendly and professional."

"Quick installation"

"At the end of December I discover the humidifier had not been connected to the furnace when the technician came in the Autumn to check it, also a pipe coming out of the furnace needed to be change, it never happen. when I call for a tech to come about the humidifier I got an appointment from Texas from 4 to 6 pm, I got a call after 5 pm that they were not coming because not having the parts, quite a puzzle since nobody had come to see what was needed. I had to insist for almost 20 minutes to get a tech, who finally did. also I had at the same time a gas leak called again for help was given another appt. from 6 to 8 pm to be called later locally to tell me you don't do that job.' although it is a furnace and plumbing comp. So your service in Texas is clueless about what happens in Syracuse will make sense to have a local response, otherwise the service is dysfunctional. Locally also the change of the tube never happen so there is also miscommunication and no follow up"

"The rep David was very personable. I usually am very on edge with anyone in my house. This guy was very genuine and made me feel at ease. Good dude."

"Everyone I dealt with was polite and professional. They answered all of my questions and were punctual, which is great. Seth did a super job, and I can already tell a big difference in the efficiency of the ducts after the cleaning."

"Problem was not resolved and no one called back after leaving two messages."

"The Technician was on time, efficiant, skilled, informative, and polite."

"No reason to not give a 10"

"The repsonse time and quality service of Falso was amazing. The customer support reps (Amy) was great!"

"Very courteous and polite. Wore masks, kept things tidy. Extremely respectful of our home."

"Plumber showed up for inspection after I had cancelled appointment for the day. Apparently, when Dotsie called to cancel my furnance check message didn't get over to the plumbing side."

"Nicole fixed my furnace efficiently and so far it is still working correctly. I was so thankful that she was able to fix the problem. My only concern is that the furnace broke down and it is only two months old."

"The technician. She was terrific!"

"There was no wax ring transfer on the toilets installed. Recently called back to have the plumber come back out to check it."

"My problem was solved."

"The plumbing inspection seemed very superficial. The technician was only at the house about five minutes. When a different technician came to another home we own, he was thorough and checked every faucet systematically. The difference in inspections was quite noticeable."

"the service mgr and tech impressed us with their professionalism and courtesy"

"First time I have had to use my contract privileges. Was surprised how quickly my furnace problem was solved. Technician was here within a couple hours, had the part on the truck and I was all set .....even before the house felt cold."

"I felt they were professional in the service that was provided."

"Very pleasant and understanding. Easy to talk to."

"Average service, nothing more or nothing less."

"Nicole and Robin were excellent, prompt and did a quick and efficient job. Very happy."

"the entire job is not yet finished"

"I had to call back4 times to get an estimate on thermostat installation. Each of the first 3 times, the customer service person indicated I would get a call back within the next day. I never got a call back. On the 4th call, the person (Doxie) told me it is impossible to give an estimate without the technician seeing the installation but she told me the range. On the day of the visit, I was told the technician would arrive between 10 and 12. It was a little after 12 when he arrived. He asked to use the bathroom. which I allowed. Later noticed that it was not left in good condition (used toilet paper on floor)."

"Left pipes and junk in my garage plus used my lu.bef to"

"Serviced furnace in October. First technician scored 7, appreciative of second technician who calmly diagnosed wire by wire until he resolved the issue, hence my perfect score."

"worker seemed thorough and explained his work. was also very neat and careful not to track in dirt"

"The technicians were prompt, good, and cleaned up after themselves. I was very pleased to see that the head tech was a woman. More women need to be hired for these positions."

"I was happy with the service"

"Emergency situation that was resolved in 2 hours"

"The young man turned on faucets, asked me about outside faucets ( he didn't go out to check them ) and misled me about my tankless water heater. I'm am grateful that I didn't have to pay for this service. I hope that my furnace service will be better."

"Nicole is amazing; best we've ever had. She really knows her stuff, has fixed the unfixable a few times and is very thoughtful. She's absolutely amazing."

"everyone was great"

"Fast, efficient and friendly service"

"Service tech explained all the work done clearly"

"It wasnt bad but I thought the amount that I paid was excessive."

"Frank did a wonderful. Explained everything."

"Garrett installed a DiversiTech condensate pump which is much quieter than the Little Giant condensate pump previously installed."

"Knowledgeable. Professional."

"He came when promised and he got the job done"

"Garrett came in, very professional, had the problem diagnosed in 15 minutes."

"your technician took the time to explain to my grandson what was wrong and fixed the problem in minutes. I had to work and was unable to be home. I'm 70 years old and have asthma so heating the house is very important. My son and daughter in law recommended your company to me. Thank you so much for your speedy response."

"They really didn't do anything related to the problem."

"service was fast and complete"

"Travis is very good at explaining what he is doing and discussing options."

"I always have had a great experience with your company"

"The Tech was quick in replacing the hose."

"The answering service was very quick to take all information and the tech was quick to respond with a phone call and was to our house within 45 min!"

"the installation technicians were awesome"

"Nichole was great, informed and very qualified."

"Both service experts arrived with masks on, and very efficiently completed their tasks. They answered all my questions."

"Travis was excellent and answered any questions I had."

"Sam was effective and explained the problem."

"Knowledgeable, polite and answered our questions with solid answers."

"technician was competent and friendly"

"Friendly, answered questions"

"This was nothing but a sales call for your company. I paid you $199 to have your asked people coming me out to tell me I need new hit water heater snd new furnace. No service was performed unlike when I lived in Canadaigua where they cleaned the vents and furnace. Terrible waste of money. Will advise others in Erie village."

"The Falso technician showed up on time and was very efficient while checking out all of my plumbing fixtures."

"Technician did an excellent job."

"Excellent and quality work"

"Tech did not turn furnace back on after service call. Needed to call for emergency service call due to no heat."

"Very quick and kind."

"Honestly stated when work wasnt necessary"

"The technician was very careful and respectful with all the Covid policys. He was very professional at his job."

"Plumber was very knowledgeable and came up with great suggestions to solve my problem."

"neat, professional, friendly"

"They shut my furnace off, charged me 212$ and left me with a cold house in Dec! quoted me an outrageous amount for a new furnace! I bought a new one from Charles heating for 1/3 of your price! Ill never call your service again!"

"Good service"

"The technician was great, courteous and helpful. The fact that there was no hands on work done, (I chose to replace part myself)I was charged hefty price in addition to a service fee...totally unfair!"

"Svc appt was scheduled the next day. Techs showed up on time. They were very courteous, kept me informed as to what they were doing & wore masks due to covid-19. ?????????? techs & svc"

"Service was completed in a reasonable amount of time. Professional, courteous service."

"Nicole is the best. She makes sure all is ok."

"Good service man"

"Guys were friendly and got the job done in one day."

"Everything was done in a professional manner except they forgot to plug the power back in inside the furnace. This resulted ina need for a second call when furnace would not run."

"on time, courteous, professional"

"Mr. Lardeo gave me a very quick estimate which said little about the work he expected to provide."

"Technician did a very professional job"

"Great service but the price was a little to high."

"Nicole was very professional she came along with another woman I don't remember her name very punctual got the job done knew everything about my furnace where the other company I hired prior to calling you guys did little to nothing"

"Technician was friendly and knowledgeable and if he didnt know the answer called to get the right answer."

"Professional, helpful."

"Shawn was super. Very pleasant and informational. Being from TN it was pleasant to have a southern accent in the house. Thanks."

"Fast and accurate"

"The plumbers really saw what our needs were and fixed things right. Could not be more happy with the job."

"Service was great, she showed up right on time, but when it's raining outside, it would be nice to take your boots off when entering someone's home. At least using covers to not track mud and water inside."

"They were on time and quick to get the job done"

"when you installed my furnace you cracked a part and have been trying to sell me a new one for about $400 when I say you broke it you something but not replace it YOU DO NOT STAND BY YOUR WORK, YOU DO NOT SEEM TO HAVE ENOUGH HELP, YOU RE-SCHEDULE APPOINTMENTS."

"Friendly service"

"Seth was polite, did great work, cleaned up after he was finished, explained the system when he was done, wore a mask the entire time. The only non-positive thing I will say is we did not get a get a call before he arrived."

"on Time courtesy"

"On time, professional, pleasant"

"Sam did an incredibly thorough job fixing my furnace quickly and effectively!"

"Polite Courteous, explained process, equipment, and function"

"I told the technician that he needed to bleed the air out of the toe kick heater before he left but he did not. I had to bleed it myself after he left to get the unit to work."

"she was timely, professional, explained what she did..."

"Great service & Bill was very knowledgeable about our plumbing situation."

"very professional and answered all my questions"

"The service men did a decent job, but perhaps could have suggested what I should look for, a bit more."

"Dave was so professional, knowledgeable and kind. He took before and after photos and helped us out with extra items on our list we had questions about."

"It took 2 plumbers on 2 occasions to find the cause of the leak"

"I was updated on the progress of the tech arriving and the service was quick, friendly and professional."

"courteous professional COVID prepared she did come after the 2-4 window I had been given"

"Technician left residence with furnace not in working order. Technician used my $800 kitchen table chair as a work seat without my permission. Call was place at 11pm same night upon my noticing that furnace was not working. 40 degree weather overnight forced me to use ceramic electric heater in house to heat it. I was told that overnight tech was on job and would contact me no later than 3 hours. 4am I called Falso to ask why I still got no call. Falso said tech was still on another job and they would message him. 6 am my phone rings and it is overnight tech telling me "he just woke up" and "no one had contacted him even though he was on call overnight. EXTREMELY DISSAPOINTED! Had this been an emergency, or I didn't have a space heater to use, I would have been rightfully and extremely upset. Poor performance this time. I expect better!"

"He was efficient and did the work in a timely manner."

"Courteous and job well done"

"He was friendly and efficient."

"Nicole went out her way to make sure she had the correct number of filters needed for our service call, even going back to the office before arriving at our home. In the past, other technicians did not have the correct number and sizes needed on their truck, prompting a second service call (even though I always specify what is needed when making the appointment)."

"The inspection was thorough and provided a report with helpful information."

"The guy who came was friendly and efficient"

"She was very helpful and answered all my questions."

"Good service and discussed what I should be doing."

"Always great service."

"efficiently carried out"

"The plumber was excellent. He did a great job, worked very cleanly, and was very professional."

"On time arrival and completed timely."

"I'm still waiting for a price quote to fix the humidifier problem."

"Travis (Service tech on call) checked for potential gas leaks which was satisfactory. However, the call center deserves a number 3. She 1st claimed no service agreement, then claimed Falso didnt install the water heater and on the 3rd call said she would put a request in after we provided additional backup data. Very disappointing. Rating 8 was averaging both."

"Called when coming and took care of the issue quickly."

"he did a very good job."

"Tech's were polite and respectful"

"Took a long time but very pleased with job"

"Friendly, considerate( removed his shoes), explained what he had done on his visit"

"Work was completed as expected in a timely and respectful manner."

"They made the process very easy, with faster service than expected."

"Very knowledgeable repair man."

"On time and completion of task friendly and professionally."

"Technician appeared to be very knowledgeable, and satisfactorily answered all my questions."

"Alex was great - he quickly diagnosed the problem and even though he did not have the right replacement on his truck, he called the shop, and then went to get the right replacement so that it would be repaired that day. He was courteous and friendly - and did a great job."

"We were not given a statement to know what work was done. Technician said he would return to change the furnace filter. Technician said he would check with office about replacing the thermostat. Technician asked my wife to get him a screwdriver so he could work. Technician did not place the thermostat back on the wall before trying to leave."

"Falso technicians always do a thorough job."

"He was courtious when he explained why he was giving our furnace its fall checkup instead of the cleaning of the vents etc."

"He was very fast and his work was spot on. He always had his mask on too!"

"Alex completed tasks, gave reasonable quotes, schedules us quickly, and was kind and informative during his visit. We are looking forward to seeing him again."

"Timely, informative, friendly"

"Garrett did a great job of explaining everything he did and making a suggestion."

"The tech just seemed disorganized. He was in and out of the house many times and just didn't seemed focused."

"Sam was courteous, prompt, professional and did a very thorough job."

"On time, courteous, efficient, professional"

"on time, efficient, noticed other issues that he could address on this routine visit, completed the expected work, repaired the thermostat which I did not even notice was not working"

"polite, knowledgeable, got us financed"

"It was a very pleasant and informative service call for us."

"He was courteous and efficient."

"Under the Covid situation, the service was conducted with a minimal contact, which we appreciate."

"Since there was no real issue with my water heater the technical didn't charge me for the service. That's good customer service. Will use you again when I need to do my annual maintenance."

"The technician did what had to be done in a reasonable amount of time"

"Professional , courteous and arrived few minutes before start time"

"Courteous, professional"

"Yearly furnace maintenance..tech left before checking that the furnace was on and working..i had to call someone else back the next day because we had no heat."

"The employee was very helpful in identifying our problem and informing us how Falso could help. I also appreciate that the evaluation was customary."

"On time, seemed very thorough, very professional. Made sure I understood the info"

"Efficient and courteous"

"Technicians were thorough and professional. They explained what they were doing and why."

"He explained why he was late getting to my appointment and got right to work. Great customer service. A person from the office had called prior to advise he was going to be late."

"Finally fixed the problem with the furnace on the third try"

"He came right away and got our heat working in very short order."

"courteous and professional service"

"Arrived on time and did a great job."