Reviews

Average Rating
567 Total Reviews
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"Prompt, courteous, efficient, intelligent and people skills."
"Prompt, curteous, resolved."
"Serviceman was quick, answered my questions"
"friendly, thorough, competent service"
"Very polite and went over every thing"
"Technician was very friendly and knowledgeable of the equipment. He explained what he was doing and why.."
"Professional, easy to talk with, saw two plumbing problems that I totally missed as a homeowner"
"Scott was not only very thorough, but explained everything he was doing "
"In time window. Thorough seervice and revieww of options."
"I feel this tech did a lot better and I was very pleased with his work, I hope I get him again"
"Tech was very knowledgeable & friendly."
"Technician arrived on time. Was very thorough and pleasant. "
"Good Service. However, some of the standard parts - air filter, ultraviolet light, etc. are very over priced compared to local retailers."
"Service person was on time and did the work in a timely manner."
"the technician was efficient and informative"
"Nicole was at her residence and she is very satisfied. Nicole was a delight."
"Craig at residence very satisfied with services and Craigs knowledge."
"Garrett at residence customer wants us to know extremely satisfied, he eas very diligent, very professional and answered all questions he had professionally. Carries hims..."
"professional, prompt, courteous"
"Great review of what the tec. Did"
"Couteous, on time, efficient."
"Dan Dunbar was my technician and he was on time, polite and worked efficiently."
"Courteous and knowledgeable technician. "
"Timely service and great results. "
"Service was excellent "
"competence, kindness promptness"
"Polite technician. Knew what he was supposed to do and did it. Gave a comprehensive report."
"* Very Professional & Knowledgeable * Explained everything that he did * Great Personality"
"Thorough inspection and safety check; offered maintenance tips and instructions on replacing furnace filters and cleaning H20 filter. Explained every section of billing a..."
"BOTH MEN WERE VERY POLITE AND DID A GREAT JOB. DID WHAT I ASKED NOT TO TALK ABOUT BILLING IN FRONT OF MY HUSBAND AS HE HAS DEMENTIA THEY WERE VERY UNDERSTANDING AND DID T..."
"He was courteous, helpful with questions and professional. "
"Representive was knowledgeable and friendly."
"Technician was on time and very thorough and efficient."
"knowledgeable courteous and respectful"
"We have confidence in your company and the technician was polite and professional."
"I appreciated the prompt , efficient service and the clear explanations of all my questions."
"He was timely, efficient, and nice to work with"
"Good job"
"Earl provided thorough and competent skills in tuning up the furnace in a timely manner."
"Mark was very efficient and friendly"
"Communicated, Answered questions"
"Mr, Dunbar performed a detailed investigation to evaluate potential causes for the observed leakage. Measure were implemented to address what he believed to be the likely..."
"Couldn't replicate problem, but have several possible causes to look out for."
"Very informative "
"The tech knew my furnace."
"Rick was professional and helpful."
"Bob is very responsible and very professional. Makes sure the work is done properly and makes good suggestions if prompted."
"dan was thorough and offered solid obsversations regarding solutions to eliminating the musty odor in our home"
"Service person was great- not pushy"
"Technician was friendly, efficient, knowledgeable."
"quick response, professional and courteous technician"
"Very Prompt, Efficient, Explained what he was checking"
"Service was very thorough."
"Arrived within the time specified. Was courteous, Neat, friendly."
"Arrived on time, was pleasant and professional. "
"mY PROBLEM STILL EXISTED WHEN THETECHICIAN LEFT...I was told to keep a towel where the leak as...Made an appointment to get another unit.Howevver the leak completely stop..."
"great job"
"Good explanations "
"Technician was on time, knowledgeable and pleasant."
"Very time efficient"
"He was fast, polite and thourough"
"Technician explained what the sevice was and what the platinum plus plan is"
"Technician performed scheduled maintenance in a professional manner. He did not put shoe coverings on his shoes to walk through my house, leaving dirt from the outside o..."
"They were very efficient and were here and gone in no time at all."
"Very thorough and spent lots of time"
"The technician was professional, timely and thorough. "
"Tech on time and explained what services would bring provided."
"no system problems reported, "
"very efficient"
"Dan was on time, pleasant, knowledgeable, and thorough when he was at my home!"
"Technician was on time, and completed the job without any problems."
"Been waiting almost 2 weeks to hear back about fixing my AC which worked fine until the tech-Nicole attempted maintenance on the unit. Then she couldn't get it restarted ..."
"Craig has great customer service skills. Answers any questions i have and never makes me fell like my question is stupid. when i had an A/C issue this summer he came an..."
"Technician very professional, courteous, friendly, seemingly knowledgeable and the AC still works after it was worked on!"
"The tech was knowledgeable.. explained everything to me. "
"He was very thorough and offered good information for now and in the future. "
"Fast, courteous service"
"The young lady was knowledgeable and professional."
"Great technicians; great service."
"Representative did quality work and I was satisfied, but I spoke twice to the persons (2) who did the appointment and asked to have your man bring the UVB lamp and he di..."
"VERY EFFICIENT, PROFESSIONAL AND KNOWLEDGEABLE"
"Service man, was polite, friendly, and seemed very knowledgeable "
"Dan was very professional and answered all my questions"
"Fixed the problem, clean,, pleasent personalty"
"knowledge, professionalism, friendliness of technician"
"Technician was very informative and gave great advice."
"He was friendly knowledgeable and asked if I had any questions"
"Efficient, respectful, informative"
"Service was easy to schedule and done efficiently and effectively."
"Very nice guy who was also here on an icy sleeting day in January installing a hot water tank. He had to walk over snow and ice in the back of the house. He never compl..."
"He was friendly and did a great job answer all questions we had"
"Professional sales rep, technicians, and staff. Trustworthy knowledgable technicians. Very timely install. "
"My wife was home when Craig came to the house. She said he was very nice and was helpful. The only reason I didn't give a 10 is because I was surprised at the cost of t..."
"Technician was very pleasant and knowledgeable."
"A good and fast job was done."
"Our technician was highly experienced and skilled. He was able to explain what was going on very well. He was able to diagnose an original wiring problem that we were no..."
"technician was excellent. office staff was argumentative and even abusive"
"The technician who came was very efficient and personable. There were no problems and he worked quickly and cleaned up after his work."
"As usual the technician (Rick) was great - provided friendly, professional service, talked to me about our air conditioning unit, answered the questions that I had, and o..."
"He arrived on time, answered my questions, and performed the service efficiently."
"Visit was way overpriced"
"Tech was efficient and friendly."
"The technician was very efficient, pleasant and did an excellent job."
"Technicians were nice, did a great job and cleaned up afterwards"
"TECHNICIAN WAS PLEASANT, PROFESSIONAL AND UNOBTRUSIVE. HE DID A GREAT JOB AND I WOULD RECOMMEND HIM HIGHLY"
"On time. Quality technician "
"so cordial, answered all of my questions, recommended a product to solve a problem."
"He did a good job."
"Tech was on time, completed job in satisfactory amount of time and explained what he had done."
"By respctful and professional"
"Nicole did a thorough job with the maintenance"
"gentleman was very nice and knowledgeable."
"Technician was on time and he knows what has to be done."
"Mr. Kessler was fabulous. He understood the problem, explained my options, and took care of the problem quickly and completely. I am so happy!"
"Craig was very patient with all my questions and explained what he was doing and what needed to happen to get my A/C running. He even asked how long it had been since th..."
"The appointment went well. However Bob never got back to me after I made a follow up call the next morning. He answered his phone and I identified myself and told him I h..."
"Your representative was vey pleasant and and informative"
"Tech was very courteous and pleasant and efficient!!!!"
"Technician was professional, friendly, prompt, and neat."
"Because the air conditioning compressor did not work and had to have another service call. Turns out it was an easy fix - there is a switch that wasn't turned back on."
"your staff is always very professional"
"Scott was very respectful and thorough. "
"Professional courteous"
"Both techs were friendly, informative and efficient"
"I had to ask for filter replacement. I mentioned that I needed a bulb replacement and was told that it would have to be ordered. Nothing else was said about it. Dirt w..."
"Mark is excellent. He has serviced my furnace/AC several times."
"Very skilled and friendly technician"
"Most knowledgeable service technician I have seen. "
"Fast, efficient and courteous."
"Eric went above and beyond what was expected and was very professional as well."
"quick, efficient, personable"
"great job"
"Tech responsibly completed A/C checkup and trimmed blower speed to optimum."
"Tech did a good job."
"Technician very courteous. Explained everything. "
"Immediate recognition of problem"
"He was friendly, courteous and kept me informed all the way thru. Gave me great tips too!"
"on time polite through professional"
"Polite, diligent, very freiendly"
"He did a very thorough job."
"very good service"
"The service person, Bob, was so nice that I decided to get a new water heater and arrange to have my furnace ducts cleaned. "
"Dan was very personable and knowledgeable. He provided valuable information about caring for my air conditioning system."
"tech knew his job"
"Tech was on time, explained what he did and was courteous and respectful."
"Polite, communicated well, explained work, answered all my many questions, were careful with footwear, punctual "
"The serviceman was friendly, efficient and informative."
"prompt, polite, professional service"
"Technician was prompt, efficient."
"The customer service representative (Dottie) was friendly and courteous. A technician was dispatched immediately and the technician was at my home within an hour. Awesome..."
"Greg provided friendly professional service and explained everything."
"The service tech was friendly, knowledgeable and went thru the service call quickly."
"Very knowledgeable and friendly "
"Technician was knowledgeable and personable in completing work."
"Professional, pleasant and courteous."
"He was very honest and told us we had a two year contract and that we could schedule the furnace check up until September. "
"Technician was courteous, on time and communicated well"
"As usual the service expert was professional and always helps me to understand what I can do to help my system run effectively."
"Technician was very courteous and did a great job."
"Mark was excellent. He is very professional and has years of experience. I trust him completely with my furnace and A/C unit."
"Expert did a nice professional job"
"thorough work"
"Efficient, friendly, informative technicial"
"The technician was friendly, knowledgeable, and kept m me informed about what was going on. He found some small things that I should do and gave great advice."
" the technician was extremely proficient."
"I wrote check for renewal of service plan today 5/30/2017 then realized my plan did not expire until 8/21/2017 PLEASE CHANGE new plan to expire 8/21/2018 Thank you..."
"The Service Tech has been to house before and always is professional and answers all my questions."
"Tech and supervisor very pleasant. "
"GOOD SERVICE AND ON TIME"
"On Time, Thorough, Efficient, Friendly"
"The technician was prompt and courteous. He worked diligently and with a clear attention to detail. When presenting me the cost to replace a defective part, the technic..."
"Arrived per agreed schedule. Performed in workmanship fashion. Before leaving allowed me to ensure that the thermostat could be used to operate the furnace & air conditio..."
"Breaker/plug on outside compressor was not reconnected, but left unplugged in the electrical box outside. My air conditioner that was working fine before service did not ..."
"Technician was excellent. Very professional and explained everything to me. Cost seemed a little high"
"Very impressed with his work, his knowledge and his personality. Most helpful and was able to handle all of my concerns. Worked efficiently and was very thorough "
"arrived on time, completed the job"
"It was the most thorough service I've ever had with your company!"
"high cost"
"Technician arrived on time and was very thorough and professional. Completed job quickly too. "
"Polite, informative & did a good job. "
"Your technicians always do good job. The technician Eric who come to my home does very good work."
"Great service, knowlegable technicians."
"Very professional "
"Professional, thorough, polite, well done"
"Informative... helpful... knowledgeable "
"Pleasant, professional technician whom we have had provide service previously. "
"The tech was polite, informative and efficient. "
"Tech was thorough, knowledgeable, and efficient."
"Very professional"
"On time, very thorough."
"Very quick service on a very hot day. It was after hours so a supervisor was sent."
"Explained everything he had completed during service. "
"Tech was extremely helpful."
"Scott was great. We asked him questions, expressed concerns about some equipment -- he went the extra distance to check things out & make sure all is OK. Very helpful. "
"on time, technician neat & clean, tech answered all my questions to my satisfaction,"
"Eric was very knowledgeable and professional."
"Very through, professional & explained what he would be doing."
"Both Shawn and Dave were very polite and informative and worked right along installing the new AC unit and when Danial came on Sunday to fix the condensate pump, he too w..."
"He was here on time. Friendly, "
"Bob is very knowledgeable about the products he deals with, worked efficiently & explained all I needed to know about use & function"
"Service man was efficient, very polite and respectful. However, had to wait for a 2nd person because the lst did not have a ladder as the air conditioner is on the roof...."
"Very cordial and did the required work"
"Friendinessl, expertise and efficiency"
"The technician identified the problem right away fixed it and presented me the bill and was on his way. The whole thing took about 1/2 hour."
"Scott was very efficient and courteous - checked thoroughly the a/c unit doing all necessary maintenance."
"Was a bit disappointed when I had to have a return call on Tuesday, May 9 as I was concerned about using the sprayer as it was hard to pull up - I was promised a return c..."
"Jon was polite and extrememy professional and did a fantastic job."
"Very professional, very caring and helpful discussing service with my husband and I. Provided options for future planning as our furnace is old. Always placed shoe covers..."
"On time, professional and personable"
"The technician arrived promptly, was very courteous and professional, and performed the maintenance competently."
"Friendly, informative representative"
"My appointment was between 10 & noon. No show. Appt. had not been given to a tech. He did come later that day..My systems leaks (condo). Every yr. coolent is added. There..."
"Prompt service delivered by knowledgeable technicians."
"The Tech who came to do the service was extremely rude and condescending to my wife and I. We would not like him back in our house that's how rude he was."
"John was prompt, friendly & very professional"
"Mr. Mereno was the best technican we have had with your company. He was thorough., polite, explained everything that he was doing and gave suggestions for future items. "
"Danial was very polite, and he fixed the problem with our brand NEW furnace. he did what he was supposed to do as opposed to the tech, before him. Thank you Danial"
"professional and thorough work"
"Service provider was prompt and courteous"
"Rick was great/explained everything, gave good advice."
"Craig was very kind and professional. He continued to smile even after cleaning my AC unit in a downpour. "
"John Moreno is pleasant, polite and respectful of my home. He knows about the equipment he services and answers any questions I might ask."
"He was prompt, seemed to workquickly and efficiently. "
"Falso staff is great - they are always very friendly and accommodating when setting up appointments. John Moreno is a great service technician. He is very knowledgeable a..."
"Courteous and efficient"
"Tech was on time; set about to do work promptly, was courteous. Work done efficiently and straight away."
"Everything went well with my assigned service expert"
"Danial did a thorough job."
"Timely arrival. Efficient. Informative but not 'pushy'. "
"The Technician Dan was very courteous,professional and helpful."
"Technician provided efficient, courteous and quality professional service.."
"technician was average, nothing negative in his performance"
"The technicians were very polite and respectful. They knew what they were doing and were able to problem solve issues that popped unexpectedly. They worked very well toge..."
"Technician was friendly, professional and efficient. Provided information regarding our furnace and its age v. replacement."
"Very satisfied with service and service rep "
"Matt Hurd is a very conscientious technician and has worked very hard at resolving my furnace problems, and RJ Down replaced parts out of warranty without charge. "
"Tech was very through and explained everything he did."
"The tech did what was expected but he was scheduled (or rescheduled) from 11 to 1 and showed up at 2. No one called to say he was behind, I had to call to find out."
"The tech explained what needed to be replaced in a very clear way."
"Tech was polite and willing to take the time to answer my questions. Also assisted me with setting up the thermostat to our internet network. Truly appreciate his time an..."
"Was very pleasant and even did a sketch of the size of wood I needed to get in order to cover the air conditioner. He was late but I received a call telling me he was ru..."
"Your tech Bob is always very nice, does a great job and takes care of the important details. Hope he returns to our home in the future. Like his work and is a true profes..."
"He was a bit on the slow side. I had scheduled and requested Doug and had to reschedule once with his plans changed. This time another your office called that morning t..."
"The technician was awesome!!! Explained what he was doing, fixed an unexpected problem.. A+++++"
"Arrived on time, polite effficient"
"Did a great job and had helpful suggestions. "
"I was supposed to be the first call of the day. When the time was getting late, I called the office and was told the technician was on another call. I would have to wait ..."
"Knowledgeable skilled tecnician"
"Terry took as much time as I needed (three hours must be a record??)"
"Service was done without warming up the house"
"Courteous professional and expert"
"I felt the tech person was very precise and covered everything that needed attention."
"Excellence of service"
"Needed non-stocked filter; Roger called it in so it would arrive before we leave for a trip. It arrived and was installed within days. "
"Technician was very good and very helpful in answering my questions and concerns I had."
"Friendly and knowledgeable technician"
"Work was done well, followed all specs."
"Courteous and knowledgeable, not pushy"
"Every year the technician does not have our furnace filter on their truck so we have to arrange to have them come a second time to instal a new filter. We have been told ..."
"The technician was very efficient and advisable as to what I may need."
"fast response to call. Rep was friendly but businesslike. Seemed knowledgeable. Efficient repair."
"They were friendly and completed the job in a neat and timely manner. They were thorough and explained the new equipment."
"Bill was easy going, easy to talk to, and seemed very knowledgeable about next steps."
"late"
"Everything was completed professionally and technician was very competent."
"The technician was efficient and knew exactly what was needed."
"They did an excellent, neat, and fast installation. No wasted time or effort. They cleaned up. Everything was described."
"Ed Brown was my tech for the visit. Whenever I schedule the service on my unit I ask for Ed."
"Prompt service despite it being a Sunday"
"The tec rep in short order diagnosed the problem and provided me with an explanation and informed me of the potential cost made the necessary repairsand completed the cal..."
"Tech was courteous and efficient in doing the inspection. "
"On time, explained what he was doing, cleaned up, "
" Technician was efficient,courteous and knowledgeable."
"Technician was knowledgeable and thorough. "
"Very efficient. Explains and gives reasons for improvements. Friendly and makes sure customer is satisfied."
"Tech was ver efficient, and ice."
"I don't follow the technician around, but I assume he checked my furnace over. I was warned I should replace my water (something I'm already aware of). and it seemed mor..."
"Late arrival 2 days to do the job and didn't put the tank in so the doesn't close now"
"Technician was knowledgeable and a good worker. He explained what he was doing and why."
"Quick service and tech listen to my concerns. Also went over his thought process"
"The service technician was very courteous and efficient. "
"On time. "
"Rob was knowledgeable and explained everything and is a very pleasant person."
"He was very informative "
"Efficient. Communicated what he had done and why. Pleasant."
"Did wonderful job of explaining what he was doing"
"Service was done in timely fashion and he was very nice "
"competent, informative, friendly, not intrusive"
"Adam is thorough and very knowledgeable. Keeps me informed of his findings."
"The tech did a dream job and was very nice."
"The serviceman had difficulty removing and replacing filter but difficulty was due to the placement of the new water heater which was also installed by Service Experts. "
"John is totally reliable - in terms of his service, knowledge, and his personality and character. I insist that he serve as our technician because I trust him with respe..."
"on time, efficient, polite, "
"The tech explained the services he performed in detail in a friendly and courteous manner."
"I believe that the servicing annually keeps the reliability of my heating system at the maximum level for the upcoming season."
"Notified that tech was coming. He arrived on time. Very respectful to me and my home."
"Excellent"
"on time, friendly, neat and efficient..."
"Dontrail [sp?] has been servicing my place for years and always is polite, thorough, efficient & asks if I have any questions or if he can do anything else."
"Did great job"
"On time experienced tech"
"Personable competent rep. "
"Thorough job, prompt, professional, answered questions."
"Very professional"
"The technician was very helpful and provided me with new information "
"Very courteous and knowledgeable "