What to Expect During an AC Repair Appointment

June 25, 2016

So, suddenly your AC system needs repair at your East Syracuse home and you have no idea what to expect. It’s stressful enough to allow an A/C system repair technician into your home, but then to wonder what they’re going to do tends to add even more unnecessary stress. No worries! Falso Service Experts is here to update you on the standard air conditioning repair process so you’ll be informed when an expert air conditioning service technician needs to visit your home.

AC Repair Starts Simple

When the service tech comes to your home, they should initially request to check your thermostat. It might sound silly, but they need to take a look at it to make sure that it’s not simply a thermostat settings issue. The service tech will confirm the thermostat is switched to cool and then reduce the temperature to see if that will activate the air conditioner. A flawed or incorrectly connected wire could be all that’s preventing you from having a comfortable home.

If there is still an issue, the technician may request to see your circuit breaker box. They will probably flip the circuit switches to off and then back to on to see if that activates the AC.

Getting to the nitty-gritty of AC Repair

The repairman will then likely ask you to see the air conditioning equipment. Similar to a doctor, the technician will begin their trial and error diagnosis process. There are many variables that could be the reason for an A/C system that isn’t functioning properly, and it’s up the service tech to examine all the possible sources starting from the most normal issues to the least. This process could take anywhere from five minutes to sixty, and sometimes longer.

During the A/C system diagnosis, they will most likely check the air filter to verify it’s not blocked or requires replacing. They will inspect your AC refrigerant levels, confirm the air condenser fan is turning properly, make sure that the size of your air conditioner is right for the size of your house, and check the wiring, electronics and safety controls.

Have answers, will fix

Once the AC repairman has found the issue, he or she should explain all your options. The discussion will typically start with the technician explaining what the issue is, what part (if any) died, how or why it failed, and what that part does for your air conditioning system.

The service tech will then go into your choices, which will include replacing the part and correcting the problem, but may also include upgrading parts of the air conditioner, the air conditioner itself, or your complete heating and cooling system. In certain cases, it may make more sense to purchase a complete new heating and cooling system, particularly if the air conditioner is past its prime, or prone to breaking down again and end up costing you more for AC repairs in the end. The technician will go over how much time, effort, and cost it will take to fix the trouble.

The service tech might at this point explain what could have been done to prevent the trouble or part failure and how to prevent a future problem from happening. This typically includes proactive maintenance, which not only helps avoid an A/C system breakdown, but in most cases also keeps your air conditioner’s warranty valid. Most expert AC repair centers will offer a yearly maintenance plan so you don’t have to think about making future HVAC tune-up appointments for your home.

Finally, they will explain the process for repairing the failed part or fixing the issue. If you choose that air conditioning repair is better for you than purchasing an upgraded air conditioning system, the technician will order any parts needed and schedule your next appointment to repair the air conditioner. Or, if the part needed is already handy on their vehicle, they will move forward with the air conditioning repair work with your consent.

Keep in mind that throughout East Syracuse your system is in good hands with Falso Service Experts. Our repairmen are NATE-certified and have been through extensive background checks so you can feel confident with the technicians we send into your home. If you ever think of any questions about your A/C system or what to expect with your air conditioning repair, give us a call 24/7 at 315-313-6531 and we’ll be happy to walk you through the process.

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At Service Experts, our top priority is always the health and safety of our customers and team. We are following all COVID-19 (Coronavirus) public safety guidelines and adjusting our business practices as needed to ensure customer and employee wellbeing. As a precautionary measure, anyone working on behalf of Service Experts – including our technicians – is being asked to stay home for the recommended 14 day quarantine period if they are returning from out-of-country, have been exposed to a presumptive or confirmed case, or are feeling unwell. We are providing our technicians and other field employees with additional health and safety guidance to assist in keeping our customers and employees safe. Please be prepared to answer brief health and safety questions with our representative. We will continue to monitor the situation and will adjust our business practices as required. We recognize that this may be a particularly stressful time and want you to know that, we are committed to serving you and making your experience as easy as possible.