When you are looking for heating, cooling or plumbing services from Service Experts Heating, Air Conditioning & Plumbing, you will handle the trip charge and a diagnostic fee separately. A number of companies you’ve called in the past might have combined the trip charge and diagnostic fee, but we think we can offer even more value by separating them.
A trip charge covers the cost for a certified plumber or HVAC technician to visit your home. Sometimes called a service call fee, this payment is the base rate for delivering our technicians, equipment and expertise to your doorstep. If you want to avoid trip charges in the future, you can explore registering for one of our membership plans.
The diagnostic fee pays for the services necessary to find the root cause of a problem. In plumbing, this may consist of scoping. For HVAC repairs, it might involve inspecting the inside of your system. If you prefer to use Service Experts Heating, Air Conditioning & Plumbing for the repairs, the diagnostic fee will be rolled into the repair costs. But bear in mind, you will be charged for the diagnostic services alone if you choose not to.
In most cases, a trip fee covers sending the plumber or HVAC technician to your property, while the diagnostic fee encompasses all the work involved in assessing the problem and figuring out a plan for repairs. If you pay for repairs, you shouldn’t notice the diagnostic fee since it’s absorbed into the cost of the repairs.
Other plumbers and HVAC companies charge one single fee for both the trip and the diagnostics. Instead of charging you for two services together, we opt for two individual fees. This enables us to price our services in the fairest possible manner.
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