When your air conditioner malfunctions on a sweltering summer afternoon, you need fast repair services that you can depend on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which is the right choice for your home? Follow these 10 tips when choosing an HVAC repair company to help you feel comfortable with the service provider you pick out.
Many property owners begin their search for an air conditioner repair company on the internet. While you’re on your computer, phone or tablet, be sure to look at ratings from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall evaluation and take the time to read both positive and negative reviews so you understand what to expect.
Word-of-mouth referrals from friends, family or associates are useful when looking for an AC repair service. Find out which companies the people closest to you have hired for HVAC repair in the past and whether they had a favorable experience. This firsthand advice and the ability to ask specific questions can help you make an educated decision when selecting an AC repair company.
A certain company may clearly be the best, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for traveling beyond their usual boundaries. Check ahead of time to see if your street address is included in the company’s service area. If not, determine if they’re prepared to come to you for an extra charge. Carefully weigh your local alternatives before deciding to pay extra for an out-of-area HVAC repair company.
Air conditioners often stop working at the most inopportune times. Choosing a company that provides emergency services is vital if you need punctual, reliable assistance on a Friday evening or a holiday weekend. Check for “after-hours,” “24/7” or “emergency services” on the company’s internet site, and find out if an extra fee applies for service calls outside normal business hours.
Certifications indicate a company’s commitment to excellent craftsmanship and professionalism. Look for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to show that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
Before entrusting your home’s AC repair to just any service provider, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to work legally in your state. Bonding indicates the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or damage to your property during the repair. Require proof of licensing, bonding and insurance to ensure you’ve found a legitimate and reliable company.
A company with a long track record of supplying quality service likely has the experience needed to handle complex problems. Determine how many years the company has been operating. Then, ask a professional whether they have previously tackled the problem you need addressed. This type of experience is vital to ensure consistent, reliable and professional service.
Effective communication is crucial when dealing with any air conditioning repair company. The HVAC repair company you choose should be responsive, attentive and able to answer your questions. Keep an eye out for evidence of technicians going the extra mile in the online reviews you read and pay attention to how you’re treated when you phone the company to ask about a repair.
Getting numerous quotes helps you identify a company that offers competitive and honest prices. Be leery of companies that provide low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trusted companies provide thorough and transparent quotes up front, guaranteeing you understand the full cost of repairs before work commences.
Dependable service providers guarantee their work and give warranties for your peace of mind. Such coverage demonstrates quality assurance and helps you continue the process with confidence. A mix of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Choosing a good HVAC professional doesn’t have to be overwhelming. Service Experts is a national company with hometown heart, ready to serve you with affordable prices, 24/7 emergency repairs, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioning threatens to disrupt your comfort, contact a Service Experts office near you and schedule skilled AC repair services.
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