When your air conditioner malfunctions on a steamy summer afternoon, you need fast repair services that you can count on. But with so many companies claiming to offer the best AC repair services in North America, how do you know which to choose? Follow these 10 recommendations when choosing an HVAC repair company to help you feel comfortable with the service provider you select.
1. Read Customer Reviews
Many individuals kick off their search for an air conditioner repair company online. While you’re surfing the web, be sure to browse through feedback from past customers who’ve shared their experiences—from people who’ve had both good and bad experiences. Look for companies with a high overall rating and take the time to read both positive and negative reviews so you understand what to expect.
2. Ask for Recommendations
Word-of-mouth referrals from friends, family or coworkers are helpful when looking for an AC repair company. Figure out which companies the people you trust have employed for HVAC repair in the past and whether they had a positive experience. This firsthand advice and the ability to ask specific questions can help you make an knowledgeable decision when selecting a service provider.
3. Know the HVAC Repair Company’s Service Area
A certain company may stand out heads and shoulders above the rest, but it doesn’t matter if they don’t service your area. Some companies have a limited service area or charge higher rates for traveling beyond their usual boundaries. Check ahead of time to see if your ZIP Code is included in the company’s service area. If not, determine if they’re able to come to you for an additional cost. Carefully weigh your local companies before deciding to pay a higher amount for an out-of-area AC repair company.
4. Find Out About Emergency Services
Air conditioners tend to stop working at the most undesirable times. Choosing a company that provides emergency services is crucial if you need punctual, reliable assistance on a Friday night or a holiday weekend. Search for “after-hours,” “24/7” or “emergency services” on the company’s advertisements, and inquire if an extra fee applies for service calls outside normal business hours.
5. Check for HVAC Industry Certifications
Certifications show a company’s commitment to high-quality workmanship and professionalism. Hunt for an HVAC repair company that holds certifications such as North American Technician Excellence (NATE) or Advanced Certified Expert (ACE) to illustrate that the company adheres to industry standards and that their repair specialists are trained and knowledgeable.
6. Make Sure the Company Is Licensed, Bonded and Insured
Before entrusting AC repair to just any company, verify that they are licensed, bonded and insured. A licensed company has met the necessary permitting requirements to do business legally in your state. Bonding means the company is financially backed in the event of a claim, and insurance protects you as a homeowner in case of accidents or harm to your property during the repair. Look for proof of licensing, bonding and insurance to confirm you’ve found a legitimate and reliable company.
7. Ask About the Company’s Experience
A company with a long track record of supplying quality service likely has the experience necessary to handle complicated problems. Find out how many years the company has been in existence. Then, ask a specialist whether they have previously encountered the problem you need repaired. This kind of experience is essential to ensure consistent, reliable and professional service.
8. Assess the Company’s Communication and Customer Service
Excellent communication is crucial when dealing with any service provider. The HVAC repair company you select should be responsive, attentive and ready to answer your questions. Look for evidence of employees going the extra mile in the online reviews you read and pay attention to how you’re treated when you reach out about a repair.
9. Compare AC Repair Estimates
Getting multiple quotes helps you find a company that offers competitive and fair prices. Be cautious of companies that come up with low-ball estimates, as these companies may cut corners to keep prices down or tack on hidden fees to make up the difference. The most trustworthy companies provide detailed and transparent quotes up front, making sure you understand the full cost of repairs before work begins.
10. Evaluate Warranties and Guarantees
Dependable service providers guarantee their work and offer warranties for your assurance. Such coverage shows quality assurance and helps you choose a company for your home with confidence. A collection of parts, labor and service warranties is best, and you can’t go wrong with a 100% satisfaction guarantee.
Contact Our Reputable AC Repair Company
Selecting a good HVAC professional doesn’t have to be a challenge. Service Experts is a national business with hometown heart, ready to serve you with affordable prices, 24/7 emergency support, ACE-certified technicians and your total satisfaction guaranteed. The next time your malfunctioning air conditioner threatens to impede your comfort, contact a Service Experts office near you and schedule skilled AC repair services in East Syracuse.