No, we aren’t talking about Batman. We mean Mr. Bruce who assisted our friends Jamin and Ashley Mills from The Handmade Home. After investing in a 40 year old home, the Mills (logically) wanted to have the home’s HVAC (Heating, Ventilation, and Air Conditioning) system and ductwork assessed. Mr. Bruce, who you can see below, has been in the heating and AC repair and maintenance field, coincidentally, 40 years. Was it serendipity?
He was totally amazing. He’s like a new best friend, Ashley expressed on her and Jamin’s blog, The Handmade Home. She said that Bruce was a good sport and let the Mills family take pictures of him while he evaluated their home’s heating and air conditioning system. Looks like he’s having a blast to us.
At Falso Service Experts, we pride ourselves on our 100% satisfaction guarantee and were thrilled to hear that Bruce was living up to our guarantee. The Mills said that Bruce was “like the calming father figure” and included that he is the “kind of man you call on for help and can absolutely trust.”
As we train all of our NATE-certified technicians to do, Bruce patiently explained everything, and if he wasn’t confident they understood, the Mills said he carefully explained it again.
Just like the Mills, many homeowners need to make decisions that affect their heating and air conditioning systems, beyond which system to buy, such as (like the Mills) when [buying|purchasing|investing in]30] a home, do you keep the existing system, or does it need to be improved?
On top of answering their questions, the Mills learned the importance of having thorough maintenance of an older system and, more vital, “the importance of having the right person and company come out and do it for you.”
While Bruce wasn’t able to provide solutions that were all happy and rainbows, he was honest and explained that the decisions made when choosing which heating and A/C system to invest in for your home affects your indoor air quality and the health of your little ones (and their lungs!).
Bruce made us proud when he helped the Mills family with their recent air conditioning safety inspection and tune-up service. If you have an older system you want to upgrade, have questions about your indoor air quality, or just need a seasonal tune-up, call Falso Service Experts today and we’ll get you set up with one of our stellar technicians, just like Bruce!