Commonly Available Job Positions at Falso Service Experts Heating & Air Conditioning in East Syracuse Positions at Service Experts Heating and Air Conditioning General Manager The General Manager is in charge of directing and organizing all activities of a Service Experts Heating and Air Conditioning service center. The General Manager oversees the P&L, motivates sales, and provides direction to all employees and processes for the location. Service Technician The Service Technician conducts diagnostic, service, and/or maintenance work on residential and/or commercial HVAC equipment and accessories. The Service Technician corresponds with residential and/or commercial customers to respond to their questions, resolve concerns, and confirm complete customer satisfaction. The person in the role also advises the customer of recommended products and services and works under the management of the Field Supervisor or General Manager. Installation Technician/Installation Helpers The Installation Technician conducts heating, cooling, and related equipment and accessory installation and start-ups on residential and/or commercial sites. The person in the role also conducts installation and service on IAQ equipment and accessories, as well, and has the ability to understand controls and wiring plans and schematics. Customer Service Specialist The Customer Service Specialist manages customer questions, grievances, and billing questions with the highest degree of courtesy and professionalism to resolve customer complaints with a same-call resolution. The Customer Service Specialist is also held accountable for helping with day-to-day running of the Service Experts Heating and Air Conditioning service location. Dispatcher The Dispatcher, using company radio and pager procedures, dispatches calls to Service Technicians, Maintenance Technicians, and Installers. The person in the role also interacts with the customer to ensure the customer is notified of scheduled appointments, respond to queries, and to help resolve problems. The Dispatcher strategically plans and routes the most appropriate technicians using established company processes.